Overall a Wonderful Company to work for, or to get your aviation career started
JetBlue is overall a wonderful company to work for, especially if you live in or near a focus city where the airline has larger operations, such as BOS or JFK. There are limitless opportunities for advancement within the company. At the smaller stations with only a handful of flights a day, this isn't so much the case unless you're willing to relocate to a focus city or commute (which some people do). If you get hired on as AO or GO, you can take the route of becoming a lead, a supervisor, a training liaison, inflight crew, operations, positions at headquarters in NY, and also have the ability to transfer to another station every year if wanted (and keep your seniority too if the transfer is lateral). The opportunities for movement within the company are honestly endless.
In my current job in operations, we spend all of our time in the operations towers managing the operation behind the scenes and fielding phone and radio calls from flight crews, gate agents, maintenance, station leadership, headquarters, and just about every department within the company. Every day is different and it's always interesting no matter what job you work in the company.
As far as some downsides, it has been tough to see some of the changes JB has made over the years. Between reducing routes and closing stations to squeezing more seats into the remodeled planes and drastically reducing catering schedules for aircraft, I often question a lot of the decisions made and the direction that the comp
Great pay and benefits but it will cost you everything else
Things Jetblue should make aware to all new employees. Part time and full time employees are required to work on their days off if the airline deems they are needed, which is every day almost. A 4 day part time job has turned into working 17 days straight consistently. They do not offer sick days on the same day, so you better know you are getting sick the day before. Management is non existent and if they do reply to you they give incorrect information or if they don't have the answer they choose not to answer at all. They require you to take training modules, but they never pay you correctly and management is aware and does nothing to correct it. There is no support or interaction with any co worker unless it is negative, i.e. you are getting a correction email. I have never felt so strongly against working for a company in my 43 years of life. If you are needing good pay that would be the only thing Jetblue had going for it, but I achieved better pay 2 days after leaving Jetblue at an easier position. They lure you into the company with 3 days of what Jetblue is supposed to run like, then they hit you hard with the reality you are alone at this company and no one cares about you, good or bad. If you are an overachiever like myself this is not a good position for you. There is no way to be noticed for doing a good job, rather if you are ignored you can assume you are doing good. Moving up in the company should not be difficult as management seems to quit alot as
ProsGood pay and benifits
ConsNo work life balance, poor management, no company values, no company contact
Typical day: Park in the garage, walk to the elevator, wait for a bus, go to your terminal stop, walk in and clock in. It takes 15min-30min to get to where you need to go when you park. After that, check the board and see where you are and who you are working with. You'll be assigned flights on the ramp or a carousel in the bag room. Bag room: sit at the carousel all day and put luggage in a cart after you scan it. Ramp: Plane service, load/unload luggage, and wing walk it out to taxi. It is a demanding job but you can take a lot of breaks either between flights or a scheduled break in the bag room. At the end of the day clock out and do step 1 in reverse. You'll earn about an extra hour a day at the airport by going to and leaving jetblue, but hey, parking is free if you find a spot.
Learned: Airport jobs are complex and require a lot of security and sweating. Be prepared to do your best and make sure those planes go out on time and the luggage isn't missing. At first, it's just a job but if you enjoy it and work hard it can be a career you'll like going to.
Management: As any other work place, you have good and bad managers. They all do their job, though. I've never had a problem with management or the HR team.
Co-workers: Jetblue hires quality people. You shouldn't have any big problems with any of the crewmembers. It's a team environment. As long as everyone does their part, it works out.
Hardest part: Getting to work, dealing with heavy luggage when it's 100
JetBlue is a very good company. They have mimicked the U.S. Air Force almost 100% with a modern positive twist. So if you are a Air Force Veteran you will feel right at home.
Great investment benefits which most employees do not take advantage of. I highly suggest you do because you will be a part owner of the company aka shareholder instead of just a employee. The 401k package is excellent as well. This company does profit sharing also along with a very nice life insurance package! They have a nice health package but I already have the V.A. so I dont need it, but it is very good as well. Everything about benefits and pay is covered in training but once again most employees do not take advantage. The investment benefits is the only reason why I accepted the low entry hourly pay.
The pay scale starts low initally for the first year but it grows nicely every year and there are tremendous opportunities for career and financial growth. Even if you wanted to stay in the same department your entire career your hourly rate will increase yearly automatically.
The flight benefits are awesome. Every airline schedules their employees on a five day work schedule even their part time employees. I am sure they do this to cut down on employees flying too much. Once you are in though after your probation is up. You can pretty much make your own schedule and swap days with people to include paid time off. So you can travel for a week or even a month if you want. You just have to u
JetBlue likes to tout how forward thinking they are. How they are titans of the industry and the first to do things. How disappointing it must be to do it first but execute it so poorly. Sharply functioning websites and on-time performance shouldn't be a privilege. The last three months at JetBlue were horrendous. Website errors, software/program issues, data not correctly populating and my personal favorite - LATE NIGHT/EARLY AM phone calls (yes, plural) asking for OT. System issues are abound and replicate daily. BUT wait, here's some pics and a video of our NEO aircraft.
The flexibility is unmatched. I mean you can really make and manage your own schedule (if there aren't any system issues). That worked perfectly for many who worked multiple jobs.
In line with what many other reviewers have stated, JetBlue's compensation package is comical. Many "crewmembers" (JetBlue doesn't like to use the term employee. How innovative and forward thinking!) have been with them since it's inception and their pay is worth staying for but it hardly attracts new talent or budding talent.
Your probably reading this for the free flight details. Yes, they CAN be amazing. I've travelled plenty before working there and I've come to realize I prefer a confirmed seat. SLC in particular is substantially harder to fly out of than many other stations, so heads up.
It can get really clique-ish there. Almost scarily high school. I will admit there was a larger number of women in my depa
ProsStandby Flights, Flexibility
ConsLow Pay, Detached Leadership, Outdated Systems
Your work-life really depends on your management. If you are not fitting into your Manager's idea of a crew member that benefits them, they will find a way to terminate you. As an employee who worked for only 2 years, I didn't have much experience with the company culture. But I did work with others who were long time vested and had over 10+ years.
I've seen employees get wrongly accused of things they didn't do where they couldn't defend themselves and eventually lead to termination.
The pressures placed on employees to meet aircraft pushback times were very strict. As an operations agent you can be written up for something your management sees as unacceptable and you will have no recourse or help from administration because admin is a friend of management and they will not be unbiased and fair.
JB is an unreliable employer to work for because the Long Island head quarters allows each airport to run basically as it's own entity. Making decisions that affect only that specific airport regarding employment. So be wary of what type of management your airport location has. Your job is fully dependent on it.
Aside from employee & manager issues, the airline itself is a great company. You get good work schedule flexibility due to trades that are allowed between co-workers. Which is the same for most other airlines. They give a generous benefit package such as medical, dental, 401k. Which is also the same for other airlines.
So what this boils down to is, if you're ok working
ProsFlexible schedule, flight benefits, standard benefit package, overtime hours capability
ConsStrict operations objectives, work-life is 100% dependent in the location manager
• 12 years of successful performance in diverse roles across our continuously evolving and dynamic company
• 20 years experience where situational leadership in a real time environment was required for success – in various roles – a direct Manager of people, a peer mentor, police officer and security professional, inside and outside of jetBlue
• Have the opportunity to partner with stakeholders inside and outside of my assigned Regional responsibility, as well as liaison with Business Partners to meet our Customer’s needs daily.
• Opportunity to set and drive an established culture to fully embrace the dedication to operational expectations for Security Services
• Communication & Rapport building skills with diverse partners and teams. Most recent assignment required effective proactive relationship building with multitude of external agency partners, internal staff and airport operators to maximize JetBlue’s results and interests
• Acknowledged passionate ambassador of company who consistently role models our customer service Jettitude and core values
• Proactive policy design & staff cultural & process training to support desired security measures, including threat mitigation, including as leading the team to develop a Workplace Violence Training, videos and handouts
• Effective and respected communicator as a direct liaison to Local, State and Federal Law Enforcement agencies (OPD, FHP, TSA, FBI, ATF, DEA, HIS) and other critical governmental partners in my indus
I believe most of the possitive reviews here are made up by managment. The truth is that many employees are jetBlue knows that is not the best company to work for. jetBlue is all about creating this image of being the best airlines and brining back humanity to the airline but in the midst of their seach for perfection, they will sacrifice their employees interest and benefits. Our benefits package is to expensive and their rumors of increase coming soon. The way crew services schedule the flight attendants schedule is so inconsistant and they don't look for the benefit of the employee but their own, they have rules and they will brake their own rules when ever its more convinience for them but if an employee try to bend over the rules, they can get fired. Sure, we get lots of J.D. Power awards but that is because the flight attedants needs to do a great job and we do, but its not because the company is a great company. jetBlue talk so much about their values but they have very little value. Some supervisor are great, but they will not support you if their managers is coming down on them and some manager and upper employees are all smile but we know is all a show. As long as you stay invisible, stay out of their way, do your job, don't call attention to yourself, then your job is secure. However, if you want to feel like you truely value, that your opinions are truely listening too, that you have a place you belong to, then jetBlue is not for you. Southwest treat their employe
Fun and growing workplace, but recent org restructure challenges with leadership
Since my role was transitioned to the Compensation Department in 2014, I feel that it is not understood what the role involves and how it affects other work groups of the company. While working within a new group has given me a little more transparency of new initiatives that will affect me, there is still a struggle with downward communication, documentation and regard for compliance. I don't feel that adequate knowledge exists in order to support me to do this role more effectively and efficiently and am frequently utilized in inefficient ways as a result. My role involves having a broad knowledge including but not limited to: Securities law, Proxy statement reporting requirements, Accounting practices & compliance, Payroll tax compliance, Income tax implications, SAP/Payroll & UBS system configuration and causes and effects of data administration…etc., and I feel leadership is solely focused on the equity compensation piece and how it’s presented or packaged and communicated of which doesn’t directly affect my role of stock administration and equity analyst of our stock plans. I am dedicated to my job and love what I do, the broad knowledge requirements keeps me intrigued and in love with my role, and although I work from home, I work longer and harder, always putting in more than 40hrs to ensure completeness of my work and not having engagement from leadership or leadership with the knowledge-base and appreciation for what I do to support me makes it very difficult. Pri
I can't believe I worked for JetBlue for 3 years!
Airlines usually take opportunity that a lot of people are lured by the flight benefits and therefore don't pay the employees enough.
A great thing about reservations is that you have some flexibility regarding your schedule. Once you have enough PTO you can get whatever days of you want (as long as it's not blocked out) without asking anyone for permission.
The trouble is, if you are sick you have to use PTO, no sick pay. Also, if you really need a day off for whatever reason (including illness) and if the day/hrs are blocked out you have to call in sick. You know what happens when you officially call in saying you can't work? Not only you get negative points but your PTO hrs are withdrawn anyway!! Ridiculous!!!!!
I was able to transfer to another support department (also working from home) but management was terrible!
Although I exceeded the minimum work quota I was accused of not working!! This is the same a manager that during my in person one to one meeting would be texting the entire time! I met with her manager and she totally ignored my claim.
JetBlue goes above and beyond to help employees in need as long as they are in upper management. They are all friends wig one another and protect one another. But you, as a reservation and support agents are pretty much nothing.
I had to resign on the spot because I couldn't take the favoritism BS anymore and I couldn't believe despite the fact they had my numbers I w
ConsNo sick hours, low wages, management plays favorite
Don't get me wrong, JetBlue is an awesome company to work for. Comparable benefits, with the exception of pay when it comes to one other airline (i.e. Southwest). Free standby flights are nice if you like to travel and pick the right times. Some people will hound you for "Buddy Passes," but be extremely careful on who you give them to since if something bad happens it WILL come right back to you. It's your best bet to only give them to people you absolutely know and trust. However, getting the time off can be somewhat difficult since no one wants to work in the Summer and that's the most favorable time to travel. When it comes to working for JetBlue, at least as an AO Crewmember, everything depends on what city you work in. Certain cities have "blue juice" running through their veins and it's an awesome station to work at from top to bottom. Then there are other stations that are just discouraging and everyone is ready to leave before they even swipe their ID to punch in. The station I worked at most of the Crewmembers couldn't stand each other. Most have been working together since the inception of JetBlue in 2001 and there is just too much history, animosity and finger-pointing to the point that nothing will every change. They just deal with each other if they happened to be working the same flight or are both designated at the counter. This obviously doesn't make for the most welcoming setting when for the customer when they're about to go on a trip. The problem starts at