Jewel Osco

Working at Jewel Osco: Company Overview and Reviews

Jewel Osco
Jewel Osco
3.4
3460 reviews
Jewel Osco Ratings
3.4
Average rating of 3460 reviews on Indeed
3.3Work-Life Balance
3.1Pay & Benefits
3.2Job Security & Advancement
3.1Management
3.2Culture
Headquarters
Itasca, IL
Employees
10,000+
Revenue
$1B to $5B (USD)
Industry
Retail

Popular jobs at Jewel Osco

 Average SalarySalary Range
20 salaries reported
$16.25
per hour
$8.10-$24.40
415 salaries reported
$14.04
per hour
$7.25-$21.10
165 salaries reported
$13.45
per hour
$7.25-$20.20
53 salaries reported
$16.15
per hour
$8.05-$24.25
115 salaries reported
$13.59
per hour
$7.25-$20.40
Salary Satisfaction
30%
Of the employees are satisfied about their pay
Based on 6202 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Jewel Osco Reviews

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Overall Reviews at Jewel Osco

5.0
Customer Service Associate / Cashier | Chicago, IL | Oct 5, 2015
Jewel-Osco
Jewel-Osco was a great place to work, there were many opportunities to grow and expand my horizon in knowledge. I was able to start off as a bagger and work my way up to a supervisor position in the matter of two and a half years. While working at Jewel-Osco I also became the Front-End trainer which included, bagger trainer and cashier trainer. I was also appointed the position of "code checker" which entited me to go throughout the store and check the codes on the food to make sure they were not expired. A typical day at work as a cashier was always different I clocked in and went to the service desk and was told who to relieve for a break or to what register to get on. The fluidity of the day depended on the day of the week, normally the beginning of the week was relatively slow, and i would work in the mornings at the beginning of the week, and by the end of the week i was working at nights dealing with people in my age range. There were many days where it was so busy i had to stay later, but i was willing to do so so i can help bring the commotion of the store down. As a "Front-end trainer" i was able to come in contact with all the incoming employees and deal with them and talk to them train them and share with them my knowledge and how to make their work experience worth it. Park of being a bagger trainer was to teach the incoming baggers how to do their job and show them that bagging is not the only thing that they would be doing, that there was so much more than jus
Prosdifferent faces, sometimes free luch, free cake
Consnone
3.0
Deli Associate | Shorewood, IL | Jan 3, 2019
Poor management, ignorant employees and terrible wage
My time at Jewel Osco was an adventure. Working in the deli department can turn you bitter from all the negative gossip you hear in the mornings, to having no help from mid morning to midday, and to having so much to do in so little time at closing. There were few employees I enjoyed working with, but most hid behind the sink “doing dishes”, making “sandwiches” that take 30minutes to make 60 of them and would take HOURS, would constantly take personal phone calls 3-5 times a day on the work phone to talk to her son, or hid behind the chicken sink all to avoid helping customers. I worked under 3 different managers and all were POOR. One of them would come in still drunk from the night before. I was not paid enough to fulfill a managers job as I was left in charge many times. I had been asked to go into the managers program multiple times but nothing ever happened with that. Breaks are not long enough, or some employees would “extend” their breaks by 10 minutes each 15 minute break or give themself an extra break. I had been assaulted by customers by having things thrown at me as I was helping another customer and told another customer waiting that someone would be with them in just a moment as I was serving my customer. We were told to use out of code meats for sandwiches, I always cut fresh because that is disgusting and unacceptable. I always felt like I was under stress 24/7 because of the amount of responsibility I was given. In the 4 years I worked there I only made $1.25
ProsDiscounts
ConsShort breaks, mean employees, poor management, hostile environment
1.0
Bagger | Batavia, IL | Mar 28, 2015
WORST EXPERIENCE EVER!
Typical day at work I would expect to be on cart pushing for 1-2 hours everyday I was there. I only worked 4 days for 4 hours. Also expected to be yelled at for things I did that my manger did not like, just because they felt like it. I would take all of the chores that would need to be completed and kind of left standing there then getting yelled at because there was nothing else to do. What I learned? don't ever work for Jewel again. They don't care about their employees. Management My manager had favorites and seemed to yell at me the most. About non sense, and things that should be covered by the Union in the first place. Like they had coats and boots for cart pushing during the snow but no gloves? That also goes for the gloves to clean the bathroom. The assistant mangers where nice and I got along with everyone. My co-workers They seemed to move slow. I have a witness that one co-worker just pushed the carts in the corral then walked away for the next person to collect. Or that it took someone more than 3 hours to put a small cart of re-shop away. Oh yeah if you use any other word for products that need to go back to the proper spot that are not overstock everyone looks at you like you are crazy. The cashiers ring up product so slow and it takes awhile for transactions because most cashiers are under 21 and they have to call when an alcohol purchase is in action which is almost every other transaction. When some of the baggers are over 21. Because that makes
ProsWeekly pay
ConsPay amount, Work amount, Management, Promotion process
2.0
Cashier/Bagger | DeKalb, IL | Jun 29, 2020
Lots of limitations and unprofessional behavior.
I worked here upwards of 7 months part time as a cashier and bagger. Often times I was publicly addressed for my mistakes by my store director. In one case we were talking about the district's valentines sales, which I had helped floral with, and she mentioned we had gotten 3rd place and I asked which stores had gotten first and second. They happened to be stores in wealthy high populated areas by Chicago so I made the comment "Oh that's because they have better stores than us" in which my store director responded "Do you think before you talk?" and "You should use different words like "newer" instead" just for complimenting a fellow store of ours. All while in front of my coworkers and customers in front of the service desk, I cried to say the least. I do agree with my statement that those stores were better than ours though, the first week I was there I saw we had mold in the monster cooler and it took all the way until i left for it to be cleaned. Our customer bathrooms always smelled terrible, the lighting was poor and the doors had poor locks on them. We had multiple pot holes in the tile around the store that have been there since i was a kid, even with an old store that's just ridiculous to not fill them. The worst part I would have to say, is the amount of expired items i pulled off the shelves, i was a bagger at the time and at night when we slowed down i would take a cart and go through the first 2 aisles and pull down everything that was bad, it would go from baske
ProsFriendly
ConsBad management, lack of hydration, expired items
4.0
Bakery Assistant | Normal, IL | Feb 1, 2015
A day full of laughs, icing, and bread.
A typical day at work: To start off your day, you remove all the out-of-code products from the floor and replace it with new items. Then breads, danishes, etc. need to be baked to have all the displays filled and ready for customers to buy the product. After the floor is filled, other tasks are started such as special order cakes completed, cookies baked, and so on. It is all about time management and knowing what to do next to successfully keep product available for customers to purchase. What You Learned: I have learned so much from this job. I've learned about time management, problem solving, correcting mistakes that you have done, and how teamwork can make a large task seem small when each person takes a task. Management: The management at the store I work at is phenomenal. The department managers are understanding and are there if there is a problem or situation that needs to be addressed and will always answer questions in their fullest. The store directors are great. They are there to answer questions that you may have, problems that may have come up, and sometimes just there to get to know you better. Your Co-Workers: The co-workers in the department are great. They are very responsive when asked if they can complete a task, and aren't afraid to ask questions if there is something that they don't understand. There is definitely no such thing as a "dumb question" here, and that is stressed to new employees, so that they aren't afraid to ask questi
Proshelpful management, friendly coworkers, seeing the "usual" customers everyday and talking to them like they were your friends
Consskeleton crew in departments, not enough time dedicated to training employees
4.0
Cashier/Bagger | Spring Grove, IL | May 24, 2014
It really depends on the people
I worked as a bagger, a floral assistant, and a cashier while I was there (floral being the most enjoyable of them all). As a bagger, you'll be bagging groceries, pushing in carts, cleaning just about everything, helping people to their car, and occasionally being sent to help a different department to keep you busy. As a cashier, you'll be bagging, handling transactions, keeping the registers clean and organized, and sometimes they'll switch you to bagger if it's not busy. Floral is more versatile. Usually the manager gives you a list of things to do and after you do them, just clean and organize. If you're a fast worker, you'll finish the list in no time. You'll be taking orders for balloons and flowers, taking care of the plants, and blowing up the balloons. I also learned how to make corsages since I worked around homecoming time. When I started working there, It was the start of the recession and there was a lot of shifting around going on with the managers, so I can't blame them for that. I think I saw 4 different managers while I was there and when I went back recently, there was another man in the position who I didn't know. Take that as you will. I really liked my co-workers. Since it was the recession, no one was leaving their jobs, so I got to know everyone really well. The people up-front change often (they're mostly high school and college kids), but there's always something going on. It's a very friendly environment. The hardest part was dealing with angr
Prosflexible, rewarding
Consoccasionally disorganized.
3.0
Deli Associate | Elgin, IL | May 20, 2017
Overall decent but some issues
I work in Chef's Kitchen at Jewel-Osco. As for job details, it's hard work because we are responsible for so many operations. We work fry shop so we are constantly roasting chickens, frying chicken, making soup, etc. We also have to keep hourly temp logs. We also make sandwiches, party trays, we cater and have to fulfill those orders as well. We also have to keep the case stocked with meats and cheeses as well as make salads for the salad case. On top of all this we are also constantly cleaning, answering the phone, and helping customers on the counter. So it can be quite exhausting. The good thing is because there's so much to be done everyday you are rarely bored. Your time is filled up pretty much from the beginning to the end of your shift. It teaches you about using your time efficiently and multi-tasking. As for customers, majority of them are friendly and easy to please. However you will occasionally run into a customer with a bad attitude and the drawback of that is Jewel has adopted a "customer is always right" attitude which I cannot disagree with more. Sometimes the customer isn't right. Also you work in an area in which you have to be able to communicate and get along with your co-workers. We work as a team in Chef's Kitchen. I lucked out and work with people I like pretty well. But I'm sure it could be worse if you had co-workers you don't like. The pay is okay, but I personally believe we aren't paid enough for the workload we have. Management is
ProsCustomers, co-workers, discount, vacation time, job security
ConsShort breaks, understaffed, workload, management
3.0
Deli Associate | Elgin, IL | May 20, 2017
Overall decent but some issues
I work in Chef's Kitchen at Jewel-Osco. As for job details, it's hard work because we are responsible for so many operations. We work fry shop so we are constantly roasting chickens, frying chicken, making soup, etc. We also have to keep hourly temp logs. We also make sandwiches, party trays, we cater and have to fulfill those orders as well. We also have to keep the case stocked with meats and cheeses as well as make salads for the salad case. On top of all this we are also constantly cleaning, answering the phone, and helping customers on the counter. So it can be quite exhausting. The good thing is because there's so much to be done everyday you are rarely bored. Your time is filled up pretty much from the beginning to the end of your shift. It teaches you about using your time efficiently and multi-tasking. As for customers, majority of them are friendly and easy to please. However you will occasionally run into a customer with a bad attitude and the drawback of that is Jewel has adopted a "customer is always right" attitude which I cannot disagree with more. Sometimes the customer isn't right. Also you work in an area in which you have to be able to communicate and get along with your co-workers. We work as a team in Chef's Kitchen. I lucked out and work with people I like pretty well. But I'm sure it could be worse if you had co-workers you don't like. The pay is okay, but I personally believe we aren't paid enough for the workload we have. Management is
ProsCustomers, co-workers, discount, vacation time, job security
ConsShort breaks, understaffed, workload, management
4.0
Cashier | Lockport, IL | Aug 3, 2015
Easy-going with opportunities, but don't let that fool you
Working at Jewel-Osco is very easy and practical. They purposely hire young people and people with disabilities to provide them opportunities. This can be a set back, though, for those who dislike being talked-down to. The managers tend to assume you don't understand what they tell you, so things get repeated once, twice, or many many times. It gets annoying. It's also extremely easy to get promoted and work management full time, so many of the managers are very disorganized and unprofessional. The co-workers can range from useless to very helpful and intelligent. Some baggers and occasionally workers from other departments are able to get away with slacking off and doing almost nothing at work. Others are very motivated and work very hard to make both, employees and customers, happy. Everyone at Jewel-Osco either hates it or loves it and the people who claim to hate it have been stuck there for the longest time. The hardest part of the job is dealing with stupid customers. There are several people who simply don't understand and refuse to listen to you even after you explain SEVERAL TIMES what the problem is. And, in most cases, they start problems that you aren't able to fix as a cashier since you don't have as much power or access to things as a service desk supervisor. Being unable to fix their problems just makes them more mad and all you can say is "they can help you at the service desk." Customers are ALWAYS impatient and usually always blame you for the wait even tho
ProsFree luncheons, competition, friendly customers, employee benefits, decent pay and raises
Consmanagement, problematic customers, working there for a long time will get you stuck there
3.0
Front End Associate | Schaumburg, IL | May 18, 2014
Not a good place for teenagers
They changed the rules here so much from when I started to work here. The supervisors and managers can either be insanely mean or fun to work with. It's not the safest job when you do carts due to Illinois's frigid weather, and reckless drivers. You are required to wear a yellow vest when doing carts that they barely even wash. Not only that but they have a new rule where baggers are required to were those vests their whole shift. I'm 21 and should be a fulltime cashier to scan peoples liqueur but they made me be a bagger for a good part of my week. This isn't due to their need for baggers, but because if any customer complains, no matter if it's a lie, you will get in trouble. Trust me, I know what i'm saying when I say this. I've gotten written up for no reason at all. They do this because they tend to really follow the Customer is always right policy. Even though they are never right most of the time. This one time a customer complained that I didn't say hi to her and they didn't allow me to cashier for a week, but what could I do? The union isn't that great as it used to be. We were bought out a year ago and the company that bought us is ruining the company with their new stupid rules. They even at one time forced every customer to be escorted out with a bagger. Um, privacy violation much? If anything, you have to have a lot of patience for most of the customers, and trust me they aren't easy to deal with. It's not so fast paced unless during holiday times.
ProsYou make a lot of friends. That's all.
Cons15 min break, bad hours, get in trouble for nothing easy, rude people.

Questions And Answers about Jewel Osco

How often do you get a raise at Jewel Osco?
Asked Aug 31, 2021
Not very often
Answered Jan 30, 2023
Once in 3 years
Answered Jan 30, 2023
What is the best part of working at Jewel Osco?
Asked Dec 7, 2019
Probably the only "legit" reason for working there is to meet new people. But you can do the same for less aggravation by going to a bar, concert, club, library, or walking your dog a dog park.
Answered Nov 9, 2022
Meeting new people
Answered Jul 4, 2022
What is the promotion process like at Jewel Osco?
Asked Nov 1, 2020
Slow
Answered Jan 25, 2023
Non existent
Answered Jan 23, 2023
What is a typical day like for you at Jewel Osco?
Asked Apr 25, 2020
Overnight shirt
Answered Jan 28, 2023
Hectic
Answered Jan 28, 2023
What benefits does Jewel Osco offer?
Asked Apr 14, 2018
A lot of red tape and by the time you actually get an answer,your already back at work .
Answered Jan 22, 2023
Zero
Answered Jan 18, 2023