This is going to be fairly lengthy. A bit of a warning, this is solely a review for the Pittsburgh Lubes region of the Lucor Jiffy Lubes! This is not representing any other region beyond this one in particular!
This job, if you're leading a relatively stress-free life, will turn that completely upside down all on it's own. You are required to work a minimum of 55 hours per week as a store manager, meaning you work 11-hour days for five days of the week. This is if upper management doesn't demand you to give up one or both of your days off and force you to come in to work. In all likelihood, expect to work a minimum of 66 hours per week with no compensation. You will be getting paid for 40 hours, take it or leave it (please leave it, for your own sake).
If you opt to not give up your day off, they WILL fire you over it. Every single time there is any complaint about anything mentioned to them, no matter how small, their response is always to simply say "Is that your two-weeks notice? If not, get over it". This is their response to even their top management and employees!
If you're expecting even half-decent pay, or even pay that is worth the time and effort put into the job, you will be very disappointed. It starts at minimum wage for hourly employees, and you're capped at $9/hour. The store managers get started off at $28,000/year ($9.80/hour if you only work the minimum 55 hours!). There is a bonus structure, however this company will do everything it can to make ab
ProsYou learn how to work on cars, and they will pay for inspection and brakes classes.
ConsPoor pay, total lack of respect for employees, incompetent and delusional business practices, dishonesty is openly encouraged, extreme amount of stress, uncaring and lazy upper management, upper management will do everything it can to avoid paying you beyond your base pay, absolutely no work/life balance, and upper management refuses to promote from within (no job growth).
3.0
Retail Assistant Manager | Benicia, CA | Oct 27, 2012
Fast paced and exciting
On a typical day at work, I usually greet the first customer that pulls up and quickly take them inside and make them feel comfortable with water or coffee and switch it to their favorite channel. I then ask my work team to prep the car, drain the oil, and take out the oil filter. Also, they vacuum the car, clean the windows, do a 30 second car inspection on the car. Sometimes I do it, but with a full 4 to 5 man team, I usually look up the customers name in the computer and see if they've been existing customers. If so, I will have an idea of which oil and filter they used last. I then bring the customer out and go over a service review of the car's history with them and let them know about any upcoming recommended services based on mileage. I then educate the customer on why their car needs it and up sell them on the additional services.
It takes us to do an oil change about 5 to 7 minutes, and we do any add on service like a transmission fluid flush and/or tire rotation during the oil change to muli-task and save time. I learned that we must let the customer know accurate service time when their vehicle will be done and if there are any problems we see immediately. This is very important because if there is a problem with their car before service and something happens after without informing them, we get blamed for it. Also, to give the best and timely service possible. Quality service in the shortest amount of time is why our store is called 'Jiffy Lube'. And so we live by
Prosbreaks, extra hours
Conscar burns, oil gets in eye or drips all over you
Good for hours that are flexible. Benefits are awful. You will not reach full time. Pay is awful, you do not get paid what you are worth.
The money that is earned as a company is allocated into the pockets of corporate sellouts. It is not in any way shape or form given back to those that make the company money. It is not used to provide essential needs that employees need to get the job done in a quick manner. It is not used to benefit the store that you work at to prevent a dilapidated environment. It is sad. Their business perspective seems to be that they can take advantage of whomever they can that needs a job in a hurry; by offering terrible pay, no advancement, no benefits, non-team environment (depending on where you work). I worked with someone that was actively high while at work on hard drugs. I do not understand why this individual was hired. The answer to having to work with this person was to just "keep an eye on him". I do not work in a drug rehabilitation center. These are the types of things that you will deal with at certain locations. You can see of whom is hired and the dire need that they need employees because they have 100% turnover. Once again, it is sad. There are simple fixes that could be fixed. This never happens. If it does, it happens at such a slow rate, the problems just become what they are. Perpetual problems. There are problems that employees must deal with on the daily. This comes with any place of work. Not at the rate of where I have previously worked. These that are stated among other things are what you will deal while being employed at this company. I would not recommend
ProsHours that fit a complex schedule. That's about it. Nothing more, nothing less. Depending on the employees, there may be some signs of respect.
ConsNo benefits. You will not reach full time hours. Not much beneficial about working here, unless you like monotony and headaches.
To start this off I would like to say I have no knowledge of any other Jiffy Lube district except for the Jacksonville Florida District. That being said I strongly advise against working for any of these locations in this district and I will tell you why. When it comes to stores the locations vary but from the 3 stores I know of personally are lacking the most basic of tools required to do even the most basic of maintenance on vehicles and let me tell you having to turn a customer away is not only a regular occurrence but also an embarrassing one. Let's not forget the roaches, bugs and even mice/rats at some locations. If you are a customer service adviser be ready for almost all of your customers to give you heat for our outrageous prices as we are without a doubt the most expensive quick lube franchise in town also ending with a loss of customer base and more embarrassment. The general and assistant managers at some of these shops are absolutely abysmal and how they still have jobs is beyond me. You should not have emotionally abusive and sometimes physically abusive people running or helping to run your stores. On the off chance that you get a good manager or at least one who is tolerable don't expect any help from the nonexistent district manager as he seems to only be around to let people know he still exists. When a district manager is removing things such as tools and safety gloves off of a store order you know there is a problem. If you managed to get this far and som
Typical day at work includes always being on your feet, car after car, no breaks, one thirty minute lunch. When you first start you will be required to do 40-ish hours of computer work, once you complete that you will begin training. There are zero exceptions towards being late or not showing up, they will tell you that family emergencys are ok but trust me it is not (I've been written up twice for being rushed to the hospital). This job is all about "going of the books or the " handbook". Let me tell you that is true unless they deem otherwise. Management is the worst, and not as in rude bit lazy, some managers sit in the office and won't answer your questions or even help/train you, now some do but it's rare. The hardest part of the job is by far the unfair schedules and working in the summer. BE CLEAR on how much you want to work, if you want to work part time be very very clear and keep being clear, I was working part time while finishing my last year in school and when I graduated they put me on full time without my permission so be very clear on how much you want to work. If you want a certain day off put it in the calendar 2-3 weeks before hand otherwise the manager will not care. Working in the summer includes having 30+ cars come through a day and no breaks, none of they see you resting the manager him or herself will yell at you infornt of everyone... Now the most enjoyable part, is by far how easy the job can be at times, no matter what position you run wether is b
ProsYour duty is easy but is fast paste
ConsNo PTO, no Oregon Sick leave, no not showing up to work and getting away with it because of transportation
4.0
Assistant Store Manager | Fair Oaks, CA | Aug 30, 2012
Productive fast paced with lovely customers
A typical day at work would consist of a non stop head on your shoulders. There is never time to think about what you'll be making for dinner or what you'll be doing later. Although you are among good people and good employeed that keep you on your feet, there is always something to do to keep you busy-- if not a customer, cleaning. If not an employee, scheduling. If not a service to maintain, an order than needs to be put away and stocked. If not an evalution day, time for inventory. Management is broad amongst each store that you visit, as well as the employees therefore I have learned that the better you make the environment, the better the employees will be, the better your customers will get taken care of. Everyone needs to back each other up and get to know how each other works in order to work strongly as a team. Hardest part would of course be balancing everyday tasks at an everyday pace. Since there's so many things to accomodate for on a daily basis, you almost have to have a daily plan in your mind on which you'll have to tackle that day and at which down time you are able to do what. There's an on going battle between customers that aren't happy, or customers that won't stop smiling and coming back. It's an uphill or downhill battle, always different which each day. As well as the employess are always different which each day. The most enjoyable part of the job would be the customers that you see. There will be ones that come in just to say hello and chit chat. Th
Prosplenty of down times throughout the day.
Consmanagement sometimes takes advantage of employees hard work.
3.0
Customer Service Representative | Wilson, NC | Jun 11, 2013
Uncommunitive and illegal activities within store.
This was possibly my most disliked employment. The work that I was doing was easy as a customer service associate and I was very good at what I did as far as raising the total of a typical ticket and oil change. But the management was very poor. The general manager was never available when he was not at the store due to his personal relationships outside of work. While at the store he was never clear with his directions that needed to be done. And generally was under educated in his training for the position. When things got busy things were missed, and never communicated to other employees, customers were taking out of order of arriving at the store. Other employees wanted to take control when they did not have the knowledge of what was going on. One of the assistance managers was running a side business out of the store by doing repairs that were not offered through the company, but charging the customer through the Jiffy Lube computer which gave the customer a receipt but then would delete the service from the system and remove the money from the drawer. I witnessed this myself on several occasions, made it known to the general manager and nothing was ever done. This assistant manager was also stealing deposits from the store for himself. The hardest part of the job was dealing with the stress of the theft in the store being pin-pointed on me because I was technically the one responsible for the drawer each day. But the thing I liked most about the job was the knowledge I
ProsBeing able to learn more about customer service
It's a fun place to work, if you get along with your team. Management was good at times, but some are absolute garbage and have less experience than some of the techs. Some of the higher-ups in corporate have personal vendettas against people and will not allow them to advance in the company because of it.
Experience doesn't matter, you must kiss a** in order to move up in the company, regardless of how well you do on the floor. Managers get moved around often because a lot of them quit; they are tired of the BS and hypocrisy of corporate higher-ups who's motives are unclear e.g., They say they want higher sales but bring in someone who doesn't know what they are doing and has a low ticket average.
The common denominator is that anyone above your manager couldn't care less about you, they would probably rather have you leave if you point out any flaws in their methods or tactics because they refuse to change. This job is clearly meant for kids in high-school or convicted felons who have a hard time finding a better place to work. In all honesty, the company is a joke and this is nothing but a "beginner job". They will try stringing you along by making empty promises of promotions, raises, bonuses, etc. But most of them are just lies to keep you there as a low-wage worker.
A lot of fast-food jobs are honestly a lot better and higher paying, if you're interested in cars, go to a dealership, they offer better training, benefits, and stability. You will also have a way bett
ProsVirtually none
ConsHorrific management, very low pay, false promises, overtime pay is refused, lack of proper PPE such as nitrile gloves, unsafe and unmaintained eyewash stations, improper disposal and handling of used motor oil and other hazardous materials
i was with jiffy lube for 2 years it was my first job as a teen where i could get an actual pay check. jiffy lube had great benefits. but being in a management position and knowing the company, simply all i have to say about jiffy lube is its a sham. they were very dishonest, they had me lie to countless customers, and if i did not do what they asked they would find someone else. as a teen i went with it but still hated it. i was a terrible liar and would occasionally get caught. my only excuse after that was apologizing and giving discount to then please the customer. i soon got sick of what i was being told to do and started to argue back a little bit, knowing that wasn't ever a good idea to talk back to management but for my morals i was ready to be fired over the situation. when i first started this job they did not think i was going to make it. the assistant manager put me under his wing and i soared quickly through out the company. i later became assistant manager at a different shop, which i demoted my self due to things that i simply would not do. i was then the shop supervisor, a couple months of this position and i found my self doing the same things the assistant manager would have done and were against my moral. i enjoyed this job only because we had such a strong team. and because i got to form my own team and train my guys to do the best that they could. i finally quit jiffy lube and out of respect i finished my 2 weeks and moved over to GT automotive. i later f
As i was looking for a job in the feild i felt that jiffy lube opened alot of opertunities for expanding knowledge. great customer based busniess that wil teach pacients and skills to use on further job sites. this location was verry successful in revanue for the shop. i gained a trait to kepp me going and that was one on one with the customer. asking and answering questions that might come up with the comfort of the safty of future clients. a typical day consisted of opening the shop and diabling security system, opening the work bays and sending reports to the DM. then as a customer came in i would get their name ( and i found out if you remember their name they will come back) licence plate vin and size of engine. putting in the computer told me what services were required by the factory settings. after talking with the customer and finding what the needed i escorted the to the lounge were i had to make coffee and snakes along with coloring books for the kids. as the lower bay was giving the 17 point inspection i was vaccuuming out the car checking the cabin filter air filter and all the fluids, making sure nothing was over looked. after i was finished i would get the size of filter and say lower bay and that was the key to drain the oil. as that was done i would write the date on the filter and hand them to lower bay. alot of cleaning and organizing of all products. checking the usage of oil in different weight in the oil. i also had to deal with potiential employment in
Proseffeciant, problem solver, good with puzzles
Consi like to do them right the first time so i do back check for mistakes alot
Productive and fun workplace when the other employees aren't slacking.
A typical day at work included guiding vehicles into the shop without them driving into the open pit (which was sometimes a challenge as customers would sometimes not pay attention to the signalling you would give them). Entering data about the current status of the vehicle after making the standard and optional checks. Draining the oil from the vehicle and changing the oil filter. Refilling the oil and doing the transmission oil level check while vehicle is running. Any other services required based on checks such as topping up air in the tires, flushing coolant/transmission/power steering systems, cleaning windows, and oiling hood/ door hinges where necessary. After all services were done the customer would be billed out and goodbyes said. As well there would be stocking the 3 bays with shop rags and filters as well as ensuring all tools used were wiped clean after each use. Every couple days we would give the floors a good scrubbing, as well there would be an order of oil, filters, and other supplies that would need to be put away. The hardest part of the job would have been the days where we would have maybe a 4 or 5 hour rush of course where you would just have to work your butt off with no break, although I would consider this the hardest aspect of the job it was also one of the most enjoyable as it would make the day go by quite quickly and most of the customers were a pleasure to work for. There wasn't really a big difference between management and regular employees i
ProsAmazing owner of location I worked at.
ConsWhen other employees don't help carry the workload.
Questions And Answers about Jiffy Lube
What is the best part of working at Jiffy Lube?
Asked Oct 5, 2019
Quick work environment
Answered Jul 2, 2022
The experience and interactions which customers and employees
Answered Jul 2, 2022
Do they drug test
Asked Apr 15, 2017
Only if you get hurt or damage something but not from pot
Answered Oct 16, 2021
No they don’t
Answered Oct 5, 2021
How often do you get a raise at Jiffy Lube?
Asked Sep 23, 2020
Never
Answered Jul 15, 2022
One a year
Answered Jul 15, 2022
What is the most stressful part about working at Jiffy Lube?
Asked Aug 30, 2017
The pay and the work load that comes with the job
Answered Jun 30, 2022
Chaos daily from District Supervisor and having to work around 60 hours a week as manager
