Journeys

Working at Journeys: Company Overview and Reviews

Journeys
Journeys
3.5
4489 reviews
Journeys Ratings
3.5
Average rating of 4489 reviews on Indeed
3.4Work-Life Balance
2.8Pay & Benefits
3.1Job Security & Advancement
3.3Management
3.8Culture
Headquarters
1415 Murfreesboro Pike Ste 588
Employees
10,000+
Revenue
$1B to $5B (USD)
Industry
Retail

Popular jobs at Journeys

 Average SalarySalary Range
43 salaries reported
$10.58
per hour
$7.25-$19.85
1 salary reported
$20.00
per hour
$10.00-$30.00
4 salaries reported
$13.88
per hour
$7.25-$20.85
10 salaries reported
$15.00
per hour
$7.50-$22.50
29 salaries reported
$11.31
per hour
$7.25-$17.00
Salary Satisfaction
26%
Of the employees are satisfied about their pay
Based on 8449 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Journeys Reviews

Popular JobsSales AssociateStore ManagerCo-managerAssistant ManagerCashier/SalesRetail Sales AssociateRetail Assistant ManagerManagerSales LeadCustomer Service RepresentativeAssistant Store ManagerSales RepresentativeSalesCashierManager in TrainingSeasonal AssociateSalespersonCustomer Service Associate / CashierAssociateStocking AssociateCoManagerGeneral ManagerRegional Sales ManagerCashier/StockerCrew MemberLead AssociateSales ManagerStock ManagerJourneysTeam MemberSales ClerkStockerDistrict Sales ManagerRetail ManagerSales ConsultantArea ManagerDistrict ManagerSales LeaderDirect Support ProfessionalShift LeaderThird Key ManagerComanagerMerchandiserPackerStockroom ManagerSupervisorVendedor/aVolunteerAdministrative AssistantAsociado/a de ventasAssistantAssociate ManagerAssociate TrainerBilingual Sales RepresentativeCustomer AssistantCustomer RepresentativeCustomer Service ManagerCustomer Service/Sales RepresentativeDirect Care WorkerJefe de tiendaParaprofessionalPart Time HelpReprésentantSales AssistantSales ExecutiveSellerTrainerTraining AssistantAccount ExecutiveAgentArea SupervisorArt TeacherAssist in floor changesAssistant Sales ManagerAssisting sellingAthletics ManagerAuditorBabysitter/NannyBar ManagerBaytown, TX and Memorial City, TXBehavior TechnicianBehavioral SpecialistBrand RepresentativeCall Center RepresentativeCaregiverClerkClosing ManagerCo MaagerCo manegerColumbus, OHComanager in trainingCommissionerConsultantCookCoordinatorCounselorCustodianData Entry ClerkDistributorDistrict SupervisorEditorEquipment OperatorFacilitatorFamily Living ProviderFloor SellerFood Preparation WorkerGeneral RetailHigh School TeacherHold staffHome OfficeHost/HostessHuman Resources ManagerHuman Resources SpecialistInventory ManagerJefe de almacénJourneys kidzLead CashierLoss Prevention OfficerMITManager AssistantMarketing ManagerMentorMerchandising AssociateModelMultimedia SpecialistNursing StudentOctober SeasonalOperational ManagerOperations AssociateOperations ManagerOperations OfficerOrder PickerOvernight CloserP.C.A- Group HomePART-TIME HELPPTPark ManagerPart time (Seasonal)Part time staff - Fashion CentrePart timer Part-Time, temporeroPart-timePersonal AssistantPhysical Therapy AidePrefer not to sayPromoterRepresentante de ventasResellerResidential ManagerRetail Customer Service RepresentativeRetail MerchandiserRetail workerSales CoordinatorSales InternSales and Service TechnicianSeasonal Help NovemberSeasonal Retail Sales AssociateSeasonal workSergeantServer/CashierServicio al clienteShipmentShipment LeaderShipment ManagerSl@veSoftware EngineerSous ChefSpecialistSummer AssociateTeacherTeam LeaderTherapistThird KeyTraining CoordinatorTraining ManagerVendedoraVisual MerchandiserWarehouse CoordinatorWorks Managercomanager
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L.Warszawa, mazowieckieSingapore

Overall Reviews at Journeys

1.0
Sales Associate | New York, NY | Jan 8, 2020
The. Worst
The most miserable three weeks of my life. A typical day at work starts with you coming in any time before your shift (ideally) being crammed into the smallest break room slash cleaning room. No type of room to place every sales person's belongings. While the managers have their own separate room where it's spacious and has lockers. You go into the managers' break room and grab your walkie and earpiece. Then you're on your shift, "on the floor". You cannot stand still for 10 seconds to catch a break without a manager humiliating you through the earpiece. You must constantly be walking around, fixing a shoe or something simply so people think we're being productive. Despite 90% of the customers being from out of the country. Now a customer comes in and you must be in their face asking personal questions to see what they like so you can have an idea of what to bring. Now the managers want you to bring the shoe they asked for plus 2 shoes they didn't ask for but you should suggest, 5 pairs of socks: 3 by journeys and 2 name brands, one piece of clothing that matches or is of the same brand and a sneaker cleaner. And it all must be swiftly done in one round. Insane? I know. Okay yay the foreigner has no idea that they're being conned, so they buy two pairs of socks and a matching brand item. But 90% of the time they only take the shoe that they walked into the store wanting, now you must put all of these items back while there's two managers harassing your earpiece about b
4.0
Store Manager | Florida | Feb 6, 2018
Awesome culture, awesome place to work if you’re self motivated
Journey’s is a really awesome place to work, it just takes a certain kind of person to want to work there. It is not your average retail job. It’s a competitive, preformance based, commission sales environment that requires people who can multitask, move quickly, and build fast connections with the customers that walk through the door. Many people are not motivated enough for this type of environment and, therefore, end up being dissatisfied with their pay because it is commission. There are decent incentives for MITs and management such as bonus, holiday pay, manager of the year awards, trips to Mexico and Nashville (where the home office is) for a huge week long party, and commission that you make off the store. Every person who is a part of the management team has a ton of control over their pay check, within reason of the season. What I mean is, that just as awesome as people’s checks are during holiday, they can be equally as disappointing during normal business if you are not sales driven in all aspects of the term. Many people who work for journey’s are dissatisfied with the pay, but many of these people don’t actually understand how the pay works i.e. how overtime is calculated. All that being said, journey’s DOES need to be just a bit more competitive with its base pay as far as co managers and store managers are concerned if they want to keep good employees and continue finding good ones. If journey’s raises it just a bit more it would make a huge differe
ProsPromotes people from within, fast advancement, great culture, good incentives
ConsFamily/work balance is hard, inconsistent pay checks do to the flow of retail, lots of hours
1.0
Store Manager | Boise, ID | May 15, 2021
Don't fool yourself
Where do I even begin? I started at Journeys in Boise, ID as a part time sales associate. I worked very hard and quickly moved up to Sales Lead, then Co-Manager, then MIT. For someone with no management experience this was very exciting. But, I ignored the warning signs and all I'm going to say is I shouldn't have. At the store I started at I had to work under the worst manager I have ever met in my life thus far. But that still wasn't enough for me to quit because I knew I was better than that and that I had what it took to run my own store. I wasn't going to let my manager ruin my chances at running my own store. I put up with the antics for a very long time. A typical week for me looked like getting texted/called on my days off with pictures of the smallest little thing I missed like forgetting to straighten one shoe after close, or not leaving the cleaning supplies completely organized. I was told constantly that I had horrible communication skills when the real person who had horrible communication skills was my store manager. And much much much more... Throughout my time at my first store I reached out to upper management multiple times because of the environment I was expected to work in. But nothing changed, and nothing ever will change because apparently all of the stuff I had to deal with could be written off as their "management style." Anyways, besides all the times I was set up to fail by my mentor I stuck with it and then one day I was told I was going to run my
ProsDiscount
ConsEverything
3.0
Sales Associate | Williamsburg, VA | Sep 11, 2019
High-maintenance workplace with low-maintenance leading staff
As far as managing goes, management is extremely poor regarding to professionalism, and especially when it comes to the needs of their employees such as safety and respect. My workplace has been around for more than 5 years and the owner continues to refuse security cameras due to the excuse of "the price being too expensive," and yet merchandise continues to get stolen and when it does, the solution is to place security alarms on them...when we have no alarms to go off if someone attempts to steal it. Talk about convenient, when it comes to someone getting a five-finger discount at least. For the employees, somehow it becomes our fault and we should have been "paying closer attention." On another note, professionalism is a major problem for such a busy and personal business like Journeys, or at least the one in Williamsburg. A workplace that allows their managers to leave when they please to have a conversation and walk around with their friends and significant others while their employees, where there may only be one or two occupying a busy store at a time, are left inside to deal with two or five customers at once, is the bottom of the barrel kind of job. Not only that, but apparently employees can smoke, vape, cuss, rough house, and treat each other however they like, around customers, with no consequences whatsoever. You're free to wear whatever you like as an employee, even if that means wearing nothing. The only dress code policy they have is the one where you have
Pros(limited)40% Discounts, No dress code
ConsShort breaks, Unprofessional, Lazy Managers/Owner
1.0
Sales Associate | Pennsylvania | Jun 2, 2014
Ideal Company For Selfish Slackers and People w/ No Responsibility
The greatest part about working for this company is the attitudes and personalities of the people that work there. Journeys employees are perhaps the most laid-back and personable folks you'll meet. Sadly, this fact is immediately overshadowed by the fact that leadership and efficiency is lacking in almost every way. Any concerns I've ever had about ensuring the store is operating at its best was routinely deflected and most pertinent conversations have resulted in management politically 'pivoting' away from the issue with some unrelated store procedure followed by some fatalistic quip (e.g. 'it is what it is'). Another HUGE letdown is the pay, which is commission-based and relies entirely on customer traffic; a fact that they never tell you when they hire you to work there. For example, in my first month I sold more than $30K in merchandise during an off-peak season, averaging about $189 in sales per hour (a feat that managers don't even accomplish in most places), but still only made minimum wage once you put my numbers through the company formula for commission pay. Also, once you consider the fact that managers get 95% of the allotted sales hours (not an exaggeration, an actual fact), the likelihood of a part time associate making any reasonable pay for 10 of the 12 months of the year is minimal. Being a co-manager does nothing but give you full-time hours and one day off per week, but still pays very little, and during slow weeks it pays less than minimum wage. The emp
ProsCo-worker personalities
ConsEverything else
4.0
Sales Associate | Chicago, IL | Apr 2, 2014
Fun and lively environment with an amazing manager
I enjoyed working at Underground by Journeys than I have at any other job I've ever had. My manager was, in my opinion the best manager in the world. He was caring but not to sensitive, hilarious but always professional and we always had the best conversations about life or decisions that we had to make. My coworkers were the same way. I always got rides home after work if it was late and they didn't want me taking the bus and we got along so well. They were communicable and interesting. We never fought over customers and always had great conversations while cleaning up the store and making sure that everything was in order. A typical day at work for me started at around 4pm and I'd come in and be greeted with smiles. The first thing I'd do after I put my stuff away in the back would be to go out and check the displays. After making sure that all the shoes, shirts and book bags were stocked and straight I would check the floor for dirt. If all that was done then I'd await the incoming customers but keep myself busy by visiting the stock room every couple minutes. I would check the number on a shoe and test myself on time by going to the stock room and finding the shoe as quickly as I could, pretending there was a customer in order to quicken my service time. If me and my coworkers weren't busy we would converse in some great conversations with our manager. Customers would come in and I would assist them by either bringing them exactly what they wanted or suggesting similar it
ProsIt was in a mall, food was always accessible, I spent my breaks going into other stores, If I needed something I could pick it up in the mall before or after work.
ConsNot easily accessible by transportation since it was in Florida and I didn't have a car, I never got enough hours.
4.0
Co-manager | Georgia | Aug 6, 2015
Very fun environment but low pay
Journeys was my most favorite job. Its a great upbeat environment, very high expectations as far as sales but its motivating since it is a commission based job. You can be yourself, wear what you want (besides a minor minor minor dress code policy) piercings, tattoos, crazy hair, Journeys is very cultured and unique, our District Manager has a full sleeve. The only con as far as working in management, you must work a minimum of 45 hours, you may get 2 days off a week 1 sometimes, and the pay is not the best. You get overtime after 40, but MUST work 45 at least, which is a good thing. Commission is 4% of sales. I worked in a high volume store (aka busy mall) and would still only take home about 600-650 after taxes, maybe about 720 before... every two weeks. Lets do math, you get a set base pay, which is a terrible $125-$150 every week, the amount depends on experience, then everything else is left up to you and what you make in commission. After accumulating at least 90 hours per pay period, AND being an EXPERIENCED manager, I was making about $720/90hrs = $8/hr which is nothing. Keep in mind commission based jobs are only good if the percentage you get is high OR if you're only working during very busy seasons like Holidays or Back to School. Other than the pay I loved my coworkers, I loved the company, and I loved working there. Typical day at work: come in at 9 to set up for opening, gather shoes that may need to be transferred to other stores or shipped out to
ProsVery fun, be yourself, 40% discount
ConsLow pay, long work hours, no weekends off
3.0
Store Manager | Mishawaka, IN | Jan 18, 2013
Fun work environment with plenty of opportunity
A typical day at work was SALES! Selling is number one here. Depending on the support and respect of senior management, there are opportunities to be promoted. I was a successful sales person as a co-manager, proving to increase sales in the store i worked at while waiting to be promoted to manager as mine was on maternity leave, she gained the profit on my hard work. Her arrival back granted me a promotion to the highest volume store in my district. I chose to relocate for the opportunity because the district manager notoriously stopped offering promotion if you turned it down the first time. The store in Indiana I was promoted to had multiple managers cycle through and a history of internal theft that was not addressed by the district manager at the time. Upon bringing it to his attention, he turned a blind eye and offered no support. I rarely got support visits after taking over a large store with inherited major issues. I became unhappy having relocated for a job that wasn't at all what it was supposed to be. In the 1.5 years I was with the company I was quickly promoted but not on a proper foundation. Because of the fast track to upper management, I am certain plenty of great employees fall through the cracks because of the upper managements lack of investment. My relationship with my district manager from the beginning was based purely on what I could offer him. I offered him sales increase (more money in his paycheck) as well as the ability to keep a store running whe
Prosopportunity for quick advancement
Conspoor integrity from upper management, no life/work balance
1.0
Store Manager | San Diego, CA | Oct 9, 2019
Store Manager
Where do I start. I began with Journey’s years ago and promoted to store manager relatively quickly. That was ok, until you get to see the real side of Journey’s. Want a family life? Won’t happen. Like the DM and RVP to be a good manager you have to sacrifice everything, the store is your home and family, and sadly it’s true. You’ll live there, be there, and get stuck there. Don’t expect much of a personal life, and if someone in upper management/cooperate doesn’t find you appealing or “on their team” they will get ride of you ASAP. They will only give you a base pay of minimum wage with no chances of a raise, even if you’re employed their for years, plus a lousy .25-1.0% store over-ride and a .25-.5% personal commission. You have a chance to bonus, but if you’re in a low volume store which you more than likely will be, don’t expect much of a bonus or commission and hope you can get the DM to like you and find you “on their team” because if you don’t, they’ll keep at a low volume store to fill empty space. Benefits have a high copayment, and at the end of the day if upper-management or the DM does not like you for any reason they can, and will find any and every reason to get reason as you do sign an At-Will-Employment agreement upon your initial hire. Good or not, it’s all about politics, who you know, and who likes you. If you’re not liked, and not “cool” with the DM and the inner circle you will not get far. And as much as they say “promote from within” they will do anythi
4.0
Sales Associate | Leominster, MA | Jan 30, 2016
Productive and Motivating Workplace with an Easy Going Attitude
A typical day at work involves very frequent trips to the backroom to fetch shoes for customers and also to bring all unwanted shoes back and organize them according to where they belong with each brand. Interacting with customers in a friendly way while also maintaining a certain level of professionalism. Putting out new product as well as finding and shipping items that customers have ordered online. I have learned proper ways one should interact with customers as well as how to provide the best customer service possible while also remembering that i am a salesman and that my job is to sell product and meet sales goals. Management is here is among the best that i have encountered. My manager does what needs to be done in the best ways possible and within a fairly short time span. Employees including myself know that we can ask him anything and that he will always try to be helpful rather than blow us off or respond in crass manner. Co-workers are equally helpful. we all have a pretty good idea of when to pass a sale on to another employee whenever we find a customer that we know we aren't the match match for (our product knowledge of whatever it is the customer is interested in buying maybe doesn't go as far as say a co-worker on that same shift). Its a very team oriented work environment, and it only serves to help everyone work and provide customers with the best service possible. The hardest part of the job would probably be trying to reach daily sales goals
ProsLaid back work environment, Encouraging and Motivating co-workers and manager, Encouraged to treat customers as people rather than just customers
ConsMeeting sales goals under certain conditions, You don't start out with many scheduled hours
1.0
Retail Assistant Manager | London, ON | Sep 4, 2018
Avoid At All Costs
Journeys was quite possibly one of the worst job experiences for me. It was a job for me to have while I searched for a career job (there is almost no room for advancement at Journeys). One of the biggest reasons this job was so horrible was the terribly trained managers and the brutal management who did nothing to ever resolve situations at the store. Some of the people I worked with were friendly and outgoing which made working a little bit easier to handle. Expect to only make minimum wage with no benefits and although the managers will tell you you get commission off accessories you sell the district managers will tell you otherwise. Also you don't receive any benefits. You have to hit your daily goals at Journeys which include shoe sales, multiple shoes, accessories and socks. The goals are obtainable but really high considering some days are incredibly slow making those goals almost impossible. Why are the goals so high when the employees are only making $14/hr? While I was there I ran into constant problems including: -Drama caused by the managers who tried to enforce rules made up on their own terms -The manager was reported to HR many times by many fellow employees and HR did nothing but let the manager know they were reported which just made the manager want to get the employee who reported them fired -The managers I worked with were told to try to get certain employees fired by district managers which is absolutely ridiculous -Constant privacy viol
ProsFriendly Fellow Employees
ConsInconsistency, Terrible Management, Dramatic Workplace, No Benefits, Low Pay

Questions And Answers about Journeys

What is the best part of working at Journeys?
Asked Dec 13, 2019
That 40% discount
Answered May 18, 2022
talking to the customers
Answered May 17, 2022
How are the working hours at Journeys?
Asked Jul 20, 2016
I worked 15 hours.
Answered Apr 23, 2019
There were so many people so we only worked 3-4 days out of the week for 4-5 hours
Answered Oct 17, 2017
How did you get your first interview at Journeys?
Asked Jul 4, 2016
Applied on their website, and a manager from the store I applied to called me to schedule an interview
Answered Oct 21, 2021
I applied online and got a call a week after.
Answered Jul 10, 2021
What is the interview process like at Journeys?
Asked Jul 4, 2016
I applied online and got a call a week later to schedule an interview. It was a group interview with 2 of the managers, very laid back. They asked questions off of a packet for the interview, asked about my past experience with my old jobs and was very open about the opening position.
Answered Jul 10, 2021
Read from a script, repetitive questions. Never took the time to get to know me personally. Very unprofessional!
Answered Jul 4, 2020
What benefits does Journeys offer?
Asked Jul 20, 2016
A fun work environment
Answered Jan 17, 2019
40% discount on shoes
Answered Aug 19, 2018