I was hired as a part time teller. I did love my customers. If it wasn't for them, I would've left sooner.
During the interview, I asked about Saturday hours, I was told by my manager that I would have to work MOST Saturdays - I said that wouldn't be a problem since most doesn't mean every Saturday. After I got hired, I was give a month and half worth of schedules and I noticed I was scheduled to work every Saturday. I didn't say anything since I was new, but after 2 months of working every Saturday, I sat down with my manager and asked him again about Saturdays- that's when he said, "Part timers are expected to work every Saturday so the full timers don't have to work Saturdays". Thats when I told him that would be a problem for me due to child care issues and when I asked about Saturdays during the interview, I was told most Saturdays not every Saturday. He claimed he never said that to me during the interview. Needless to say, I was only given 3 Saturdays off during the time I worked here and that because I requested them off.
My BIGGEST complaint was management. My manager wasn't knowledgeable, he didn't take responsibility for his mistakes, he always put blame on someone else, took other peoples credit/ did not give credit where it was due, changed the schedule EVERY WEEK, gossiped, always had something negative to say, and was very unprofessional- not a leader or team player at all. He would get upset if he told you to do something and you told him no because yo
ProsHolidays closed, Bank hours
ConsManagement, short staffed, turn over rate, OL and ARL won't listen when reporting concerns
Would I ever recommend anyone to bank here or work here. Terrible management and lack of job advancement. They pride themselves on their employees however when a new position becomes available they would rather hire externally.
I worked at the Danielson, CT branch for 6 months and even that short of a time I could not stand it anymore. Every person who walked in that door already had a negative attitude and were there to complain about another fee they were charged or how long they had to wait for assistance. We were extremely understaffed for one of the busiest branches in the region- only 2 tellers on the counter (there were 5 stations available), 1 personal banker (when there were 3 offices and 5 desks all together), and 1 manager who was never there. Some people would wait 15-20 minutes or more for service if we were in the middle of our lunch rotation- only ONE person running an entire counter and ONE person running the drive through.
The personal bankers there have to "cold call." For those who don't know what this means, please picture a telemarketer in your mind for me. That's what they do here. They generate lists from God knows where with people who live in the area's information- potential clients, and call them at 5 or 6 pm on a weeknight when they're probably eating dinner or spending time with family. They also do not use their best judgement when making referrals; because their goals are so high they're practically unattainable, they have to resort to making
I worked as a floating teller for Keybank for fourteen months. This gave me the opportunity to experience many different Keybank branches, and while I'd have to say that the majority of my coworkers were wonderful, just about everything else about this job was awful.
I was an on-call worker, filling in for branches as they needed me, which meant that I had no benefits and no sales goals. The management, however, never quite understood this arrangement. I purposely avoided attempting to get on full-time or even part-time, because I'm a terrible sales person, and I know that at Key if you don't meet your sales goals for a certain period of time they WILL fire you. I saw it happen a couple times while I was there. Regardless, the management was constantly pressuring me to push credit cards and mortgage options and extra accounts on clients who 90% had no interest in anything other than doing what they came in to do and getting back to their own jobs. I had no incentive and no reason to do what they asked, but at almost every branch I was asked to, anyway.
Banking is a high-stress world in the best of circumstances, but at Key, the stress is multiplied exponentially by the lack of enough employees to staff most branches (they eliminated a bunch of positions to cut costs while I was there), the amount of work they expect the limited staff to be able to accomplish, and the irritation most clients of Keybank inevitably feel at having to wait in extra long lines because of po
ProsGood starting pay
ConsMiserable work environment, poor staffing, and corporate over customer mentality
Customer Service Representative | Brooklyn, OH | Aug 28, 2018
Friendly co-workers but management is overbearing and there is little work/life balance
Co-workers are excellent! Tons of friendly people work at KeyBank. You’ll find a lot of good people with the same interests as you and you might make some life-long friends. Work culture in most back office departments is very laid-back.
Most KeyBank branches and operations centers are also well maintained, which shows that they at least have integrity in their curb appeal.
But management is all over the place and inconsistent with their decisions. They constantly contradict themselves.
Paid time off and work/life balance is a joke. Workforce management never fails to screw up your PTO yet they don’t correct their mistakes and offer no apologies.
There will be a number of reasons that workforce management comes up with as to why you cannot take time off or are not able to adjust your schedule to something a bit more reasonable if you’re a college student, have kids, etc.
When I first started working here, we had a lot of office parties and social gatherings and this really helped us network with others within the company, but times seem to have changed and now things are becoming more number focused than ever before.
In my department, no one seems excited anymore. Instead everyone seems stressed out and ready to jump ship any day now. Gatherings are few and far between now and it’s all about work, work, work. So many people are battling health issues, some of which I’m sure are job stress related, but none of the managers seem to notice or if they do n
ProsGreat co-workers. Excellent vision, dental and health plans.
ConsWork/life balance doesn’t really exist and career advancement can be difficult
Bankers and tellers are trained and shadow someone until they are proficient; managers are thrown in the fire and expected to produce and lead, with little to no guidance on Key policy or day to day tasks. I asked leaders in certain areas such as Small Business and Key @ Work for help, and never received a response, but would get chastised in conference calls when we didn't meet goals. Speaking of conference calls, we average six conference calls a week, sometimes as high as ten - rather than being able to learn or lead my group, I had to sit in my office many hours a week listening on what needed to be done. Waste of time to have that many!
My area leader was nice to me, but I saw her interact with one of my under performing employees, and she was condescending and demoralizing. She also called out her disappointment with another branch manager in front of everyone on a conference call - that manager told me how embarrassed she was by that. Not a positive or encouraging environment. That was when I had enough and decided to leave.
Systems are complicated, slow and cumbersome, and you have to access multiple systems to get most things outside of a teller transaction completed.
SVP is rigid, old-fashioned and lacks empathy. We can't even decorate or dress-up for holidays, men have to wear ties. Not a big deal, but makes Key unwelcoming and stiff. Small changes here would make work more enjoyable and help with turnover, which is very high at Key.
I've worked in
ProsGood benefits package
ConsNo support, unrealistic amount of daily work and goals, complicated systems, competing priorities
I was a Part Time float teller for Key Bank. I had the opportunity to work with a lot of different people and personalities. As well as the different personalities of the regulars who frequented each bank. Some of the customers can be rude, impatient, and unclear on what they need done at times. Key mostly has business owner accounts or people a little more well off. Not your everyday average income person living pay check to pay check.
The pay was okay. $14 an hour. I just think I was offered that because at my previous job I was paid a little less than $12. If I were paid a little more I probably wouldn't have minded the work load. The 401K plan was excellent. I wasn't allowed any health coverage because I was part time. Although I often would pick up a lot of extra hours because they were always short on staff. I wonder why. I would get anywhere from 30-39 hours. I was hired as a 20 hour float. They would rather hire two or three part time people as opposed to giving one or two full time positions to save on providing health care coverage.
As far as employees, there are those who are pleasant to work with. Then there are those who gossip (as with almost any workplace), people who talk about the same thing everyday, "oh, how's the weather?" type of conversations. EVERYDAY. You start to feel like a robot. I'm more of an introvert. I don't mind sitting in silence and simply being quiet and to myself when there are no customers. I know how to socialize but, unnecessary
ProsPay was ok, got to travel to different branches
ConsOne break through out the day, stressful, no room for individual expression
I enjoyed working there until the last couple of years.
For the last 5 years I was charged with the task of taking our department paperless. I had 18 boxes of paper reports that I had to figure out what reports were actually needed, then find them on line & learn to use them on line. It cut costs a lot. The paper, ink cartridges, print room fees & storage fees for 7 years. I learned to process the reports on line & annotated what we did & also with customer calls & comments. Then I had to train everyone in the department & help write the instructions for the jobs.
When new management came in, it was decided that an analyst should do this & not one of the people that does the work. There were some problems with this as they decided we didn't need to do something that we had been doing for years & the customers were unhappy. Also the analysts were not always familiar with different regulations & we had to redo some of the things that the analysts didn't think we should have to do.
I took classes for Customer Service & telephone techniques, then trained the rest of the staff.
My co-workers were great. We got along really well & covered for each other as needed.
I had to go on 2nd shift about 15 years ago to train someone for a job. She had some family problems & had to switch to 1st shift, so they asked me to stay on 2nd shift. I enjoyed it as I didn't have to drive in rush hour traffic, & the dress code is dress down all the time.
We worked till 9:00 PM EST which is 5:00 PM in Alaska where we had west coast customers. You don't
Prosi learned a lot about banking regulations & they kept up classes for us on the changes every year.
Consnew management very strict, the atmosphere changed, not as much fun to work there.
I worked for Key almost 2 years and I'm not sure why I even bothered staying there for that long. In the beginning I loved it, had great ARL (area retail leader) and managers, but that changed quickly. As Key does most of their changes without any notice, they switched the ARLs year later. Since the change, all I saw was Area 1 going down the hill! So many employees left Key cause of the new management.
For me personally, there were so many promises made and never delivered. They will lie to the max for their own benefit and can care less about the employees. I was screwed over my pay raise more than once and pretty sure what they did was illegal at one point! I tried talking to my ARL and just made excuses that made no sense and later admitted it to another employee and laughed about it.
Their always short staffed, so you will be doing the work of three people by yourself. I was without a manager for over a month. Never got to take my lunches or breaks and wouldn't get paid for it either. I would manually punch in my lunches just to say I took lunch cause we would get in trouble for going overtime. Mind you I was doing the duties of manager, banker and teller and got underpaid.
Over that you would get chewed out if you weren't on their unnecessary, waste of time conference calls. While you could be helping clients and producing. They don't care if there are only total of two employees working in the branch and wasn't able to get on the calls cause you were slamme
Was contacted by a recruiter for a management position. After 4 interviews started the onboarding process only to find out last minute that the position had been filled internally and I was being offered the internal candidates former job with the anticipation of being benched for future management opportunities in the area. Was given barely any training and thrown into production almost immediately. I never shadowed or observed a *single* transaction before being expected to handle all customer interactions. For comparison newly hired tellers were required to shadow for a week before being allowed to transact on their own, while I had accounts, lending and investments all under my purview and was expected to run teller transactions daily. Other than a brief 15 minute overview on my first day I was given no direction on how I was compensated or what my production goals were until I had been in the role nearly 5 months. Meanwhile, due to total lack of instruction I was also making numerous operational errors that were not made apparent to me until I was corrected for them. Despite being “benched” for future management opportunities, in the 17 months since my onboarding 2 of the 5 branches in the area have been closed, including the one I worked at.
I had a solid career plan and path ahead at 5/3 before being recruited and there’s not a day that passes I don’t regret making the switch. The companies system and processes are horribly antiquated (their main production sy
ProsAbove average pay
ConsPoor management, deceptive hiring practices, dying company that’s completely out of touch with both its industry and clientele
When I started working at KeyBank it was the greatest place to work. There was adequate coverage and sales goals where attainable. After 5 consecutive years of change each year, which to me is a lot for a corporation of Keybank's size, I couldn't keep up with the understaffing and expectations that were required. Upper management was notified of circumstances but yet nothing was done. Working conditions were stressful and every day you wondered if it would be your last.
Training up until 2 years ago was great and well received. The last 2 years have been sporadic and not extremely helpful. Upper management are now trainers and have not had the proper training themselves to educate new staff and current staff. Turn over in the Albany area has been high and disheartening. Key has turned to understaffing branches and pulling people out of their own atmosphere to cover other branches. I understand that banking is changing, but it does not feel like a home town community bank any longer. This year with the acquisition of First Niagara, there will be even more changes to a company that has not weathered the first couple of years of change very well. KeyBank needs to slow down and look at the employees that keep the banks customers happy and satisfied.
Benefits are great with the exception of health coverage. A high deductible can add thousands of dollars of debt to a family in no time. The health savings account can not offer you the relief of a major problem o
ProsGreat 401K company match, checking account options, vacation
ConsLost community support, growing too big and not able to adapt to the changes in staffing, not caring about the little guy
Questions And Answers about KeyBank
How often do you get a raise at KeyBank?
Asked Mar 14, 2021
1x a year
Answered Feb 1, 2023
Merit, yearly but only about 2%
Answered Jan 22, 2023
What is the best part of working at KeyBank?
Asked Oct 8, 2019
The client and my coworkers make it worth it, along with great pay
Answered Jul 2, 2022
KeyBank isn’t a good place for Colored people at ALL and we aren’t treated fairly in the workplace.
Answered Jun 25, 2022
What is the promotion process like at KeyBank?
Asked Oct 9, 2020
Answered Jan 22, 2023
It was difficult and only happened if you made friends with the right people
Answered Jan 22, 2023
How often do raises occur at KeyBank?
Asked Jan 15, 2018
Answered Jan 23, 2023
Answered Dec 13, 2022
If you were in charge, what would you do to make KeyBank a better place to work?
Asked Apr 7, 2017
Make WFM and management accountable. Train people more and not throw everything on LV 2. Make goals more achievable and schedule more flexible. Throw away the 2 emergency schedule once a year, and change pay rate, shouldn’t be based on experience or performance. Everything that you get trained on they expect you to know everything then when you don’t know, you get penalized.
Answered May 6, 2021
Change the Pay Rate, Change the way the Yearly Review scale is calculated. End Nepotism by putting those relatives and friends in other offices. Create a management program for those who want to climb the ladder without having a college degree, yet show the initiative and experience.