Although I have only worked for Kwik Trip for a short amount of time compared to many others I think I can safely say I understand the "jist" of how things work. Everything really boils down to efficiency and effectiveness, always. Every rule, policy, direction and protocol. Because of my previous cash handling knowledge and customer service experience I started as a part-time guest service co-worker/book keeper. Most first shift starts at 6am but I arrive at 5am to do book keeping and be the first cashier of the day. There are a great number of little task to a few daily larger tasks taken on between all the cashier. They like to make sure (most of the time) not only one person is stuck ringing for the whole shift so that why tasks are "divvied" out. Tasks include hourly bathroom inspections, 30 minute coffee checks and, stocking product, stocking the beverages cooler, facing product CONSTANTLY, filling cigarettes and most of all TRUCK. Every other day is "truck" where we receive milk, eggs, butter, beverages, food to be cooked by the kitchen, supplies, dry grocery and cigarettes. Its a two man job to unload in a VERY timely manner because that truck hits multiple stores in one day. Then usually another cashier will begin helping putting away everything. Its a very effective system to receive products so regularly because you will always have the amount you need never any more or less. No boxes in the back collecting dust wasting money so to speak. Plus, a lot of our high sa
ProsHigh starting wage considering, Fast paced, Little perks that add up, Involvment with everything Kwik Trip
ConsShort breaks (should be able to split it up at least), Average co-worker drama, Occasional irrationally high expectations, Rude customers that complain about how much we suggestively sell
Great for Customers and Christian employees, not for the Witchy Staff
Being a mainly Christian run company there were a lot of religious workers that made feeling included and non-judged difficult. In all the stores I've worked in or helped to open they all are very socially high school relatable. Because everything was so clique and groupie like, it made making friends with co-workers difficult. I felt I had to put on a front all the time to make them all happy and it detracted my energy away from my actual job and more importantly the customers. When the groupies as I like to call them, elderly church-goers and gossipers, find out I'm not Christian and am in fact a Witch....I wish you could have seen their faces. They also would gossip endlessly about me and ultimately led me to feel extremely on the outs. And even after all the hard work I put into to be a leader, to accept criticism no matter how difficult, it still was not enough for my crew and they mostly acted like I was not there. My experience at Kwik Trip was depressing, disheartening, anxiety inducing "cry every time I woke up to go to work " long haul where I labored for years to make my team happy to "fit in". It took awhile but realizing their happiness is not what mattered but my own and the customers' happiness is what led me to finally, and happily, leave Kwik Trip. Never will I have a customer come up to me and tell me how depressed, tired and sad I looked and ask why I am not happy when out on the floor. I will never again have to lie to a customer or pretend ever again. Kwi
Kwik Trip can be a God send or a nightmare depending on what location you are employed at. The managers, aka store leaders, are in complete control. While it can be difficult to terminate because they need HR approval they can and will reduce your hours to as low as 3 hours a week if they want you to quit.
If you're having issues with your manager Hr will not allow you to speak with anyone, you are instead directed to speak with the manager to resolve the issue yourself. Speaking with a district manager often results in retaliation from the manager because they don't accept complaints anonymously, it would be impossible in most instances.
A hotline is provided to call in tips about theft or dishonesty. At the beginning of my employement with Kwik Trip there was an employee stealing, I witnessed it on several occassions. I attempted to call the honesty line for 2 weeks, all I ever got was a voicemail asking for my name and number. I gave up, not wanting to call attention to myself by making a complaint of theft.
Some managers are amazing, they enforce and open door policy, they'll listen and discuss your concerns.
Others unfortunately do not in anyway encourage or even allow discussions.
Policies are enforced with different co workers based on the level of friendship they carry with the store managers.
There are employees with facial piercings who are not asked to remove them, while others are pulled aside and told to remove simple earrings.
ProsYear end bonus based on hours worked for the year
ConsNo accountability for management, no voice for employees
What’s good is really good, but what’s bad is awful
In looking at the many reviews on here, they are pretty accurate. There are some great things. You get a year end bonus and a gift in December. You get a free gift on your first, third, fifth, and other anniversaries. The company gives you a gift card on your birthday. You get a bonus for referring someone who gets employed and stays with the company for 90 days. You also get gift cards for random things like good scores on secret shops, your store doing well in area competitions, and so on. Generally, our guests are friendly. All in all, it’s good pay for a second income or first job. I like that, once I’m done, my shift is over. I don’t take anything home to keep working on like I do with my teaching job.
However, depending on management and coworkers, it can be a nightmare. If you’re sick, you are expected to find your replacement. If you have a generous store leader, they will help AFTER you have called everyone in your store. If not, you also need to call other stores. We’ve had people go to the emergency room and still get told to find their own replacement. Managers will schedule you outside your availability to see if you’ll say anything, and if you do, you’re already on the schedule, so it’s your responsibility to get it covered. There is a lot of turn over, and the hiring process is long, so getting replacements is not fast. (I put two weeks from application to start date, but it was more like three.) People will no call, no show, or leave their shift in the mid
ProsFree coffee, cappuccino, soda, or slushy while on shift, bonuses, anniversary gifts, occasional gift cards for birthdays and store competitions, somewhat flexible in that you can request days off or mostly set your hours
ConsYou’re not going to get a break, Those who work hard are asked to do more, those who don’t aren’t asked to leave, only moderately flexible
Management has very high expectations, but only for certain shifts/employees. All of my shifts are either 9 or 10 hour shifts, which wouldn't be so bad if it wasn't for the fact that sometimes I am scheduled for 6-7 days in a row. This can end up being 60-70 hours of work in a week without any overtime pay because it goes through the weekend and counts as two separate weeks because their pay week ends on Friday. Management also frequently talks behind employees' backs and complains about everyone without actually addressing the problems or taking any input on how to solve them.
They will tell you everyone is required to work multiple weekends per month but then management will only work a weekend every now and then. Same goes for all holidays; you should expect to work most/all of them.
The pay is decent for my shift (3rd shift) but i'm so busy with tasks and customers that I literally don't have time to take the two breaks per shift I am supposed to get. Sitting down for any length of time is frowned upon so expect to spend your entire shift standing/walking.
Their are never enough employees in the store to compensate for the amount of work they expect to be done. Third shift is just two employees (one in the kitchen and one out front), but both have their own list of duties to get done before first shift gets in and both lists are pretty lengthy; actually overwhelming on busy nights as the kitchen person will have to cook a lot and the front-end person will be chec
Part time is fine, but full time/leadership is NOT worth the stress
I have been working for Kwik Trip for 4 years now. Working in the kitchen has always been one of the most physically demanding areas of the store, but in the last year or so, it is getting almost unbearable. In my opinion, the company is expanding too fast, which means that a majority of the stores are short-staffed almost constantly. Ever since the inclusion of the Fried Chicken program, they have continued to add more and more things to the daily duty list without providing more labor hours to complete the additional tasks. The list of expectations for the leaders to maintain is ridiculous given how little staff we have, and overtime is completely unacceptable.
3rd shift co-workers are getting paid more than several leaders in my store. I am not advocating for anybody to make less money, only that co-workers designated as leaders to be paid accordingly for the responsibilities that they shoulder that 3rd shift does not. The starting pay keeps going up, but the company doesn't adjust current co-workers' pay to reflect this.
The upper management is a complete joke. My District Leader talks to everybody like they are children, and they clearly do not care how bad their stores are struggling, only that we are hitting our goal amount of sales. Hard work and exceeding expectations is not rewarded, but failing to hit certain goals means punishment/humiliation for the Store Leader (I've seen people called out in emails, Store Leaders having to sample food at another store, somebo
ProsJob security, fast-paced, part-time
ConsToxic Culture, no incentive to work hard, stressful, terrible work/life balance
constant sales demanded at the store with hours being cut all the time. they work you like a slave and expect more and more every hour, every day. if you get on their black list nothing you do will ever be good enough, they are only hiring men in the store leader positions, and the current assitant managers don't stand a chance of advancing, unless you are into kissing up and brown nosing to the right person in management there will be no place for advancement. Kwik Trip is a lousy place to work and anyone who says otherwise has not been there long enough to see it for what it is, or they are great at kissing up. The big wheels in LaCrosse keep getting richer and the others are just led around by the carrot dangling in front of them (which is the "promise" of a year end bonus, that they have worked their tail off for 365 days previously). They don't realize that if they get a 3% bonus added to their measly $9 per hour that the big wigs are getting 3% of their $150,000 per year, and who does all the work? If the customers knew how gross the kitchens are and how few times the cooks actually changed their gloves at the store, no one would ever eat any of their below standard food, if you saw the grease and filth on the pans and in the ovens, you would never buy one of their $1 day special again. And lets not even go into the unsanitary places the gloves touch and then they handle the food, yuck. Open up the cappucino machine once and see how gross they are, and the fountain mach
Prosthis company is worse than wal-mart
Consno breaks, inhuman hours, constant back stabbing and gossip
I don't even know where to start. The job sucks you in with it's family friendly atmosphere, health benefits, and gigantic year end bonus check. It may seem all right at first, but it only gets worse everyday. This review is mostly my complaints of working in the stores of the company, not the offices or other jobs available in Kwik Trip.
The main problem I have with Kwik Trip is the customers. They are some of the worst people I have ever encountered. It's because of them I went from a happy go-lucky optimist to a cynical angry pessimist. They will treat you like garbage because you are not allowed to fight back, even when they are in the wrong.
Second problem I have is the drama between coworkers. First shift and Second shift are always at each others throats, barking that the other shift is not doing enough. Some coworkers do generally work hard, but others just sit around and do nothing because they're just here for the money. It's hard to fire these employees because of the threat of being sued.
Lastly, I have a problem with the higher ups in the company. TO CLARIFY, I do not have a problem with the founder of Kwik Trip but with the people who work below him, those who didn't work hard to get the company where it is today. These people make a lot of poor hasty decisions that greatly effect the people who work in the stores. They force the district leaders to have a minimal amount of people running the stores on weekends when the weekend is the busiest time of th
ProsFree Refills, Health Benefits, Year End Bonus, and 401k
I worked for this company a few years ago. I had personally known the company owner and his family. I was also pregnant during my last few months at Kwik Trip. Growing up knowing the family I had high expectations set upon me- that was fine btw- but still the manager and his assistant tried their hardest to come down on me the most. On my final day there I had to call in because not only was my car breaking down on the way to work, it was around 90 degrees that day. I called in to inform them on the situation; even after I had explained to the girl who answered the phone (shift leader) that I was unable to make work because I was over 45 minutes away and my car was extremely overheated, (came to find out I had a hole in the block or something), she still did not pass that info on to the manager. Nobody called to talk to me so i figured it was fine. When I went to reapply in a different town I was denied because according to the other store manager I had not given a 2 weeks notice. That is complete garbage because I gave them a months notice and they said I was rehireable. Other than the fact that you don't get much of a break, (20 minutes for an 8 hr shift), they come down on you when the store isn't making it's sales, (which btw you can not make somebody buy something if they don't want it), you get yelled at by guests (which is expected, usually), you get yelled at by your boss- his assistant, and every shift leader (usually). The manager, assistant manager, and shift leade
Prosnone. they treat you like a slave and work you like one too.
Consno discount. low pay. no breaks. crabby employees. crabby bosses, shift leaders, district leaders... be prepared to be thrown under the bus.
No matter how hard or how fast you work, they will just push you harder. You will feel unappreciated and confused by the extreme lack of communication and consistency of management personnel.
So many cons…so little time
Here are a few…
You will beg for a break and be told by management that they don’t really take them. This will make you feel like you’re doing wrong by asking for one. Such a shortage of staff, you’ll beg often while you’ve already worked yourself to the point you’re over hungry and exhausted, and will still you’ll be told to wait. There is no designated break room area. It’s just a filthy 2ft folding table with a broken down chair shoved in front of the cooler door in the back room. If you’re not a smoker, no one cares. Most everyone who works here runs outside to puff their cigarettes so those of us who actually sit down and eat are left fending for themselves. Once you finally try to collapse in the broken down chair back there, don’t get too comfortable. You’ll have to go back up to the front of the store if you want to heat up food. There is no microwave back there. In fact, currently even the microwave up by the coffee area is broken, so now you’re eating
your food cold. No one else seems to care. Probably because they all buy the unhealthy hot food their store is selling on their rushed breaks. In the back room, you need to be prepared for the cooler door to hit you in the head while you’re trying to take your break. Employees coming out of the cooler
ProsOne free piece of fruit during work hours only
Cons40% profit sharing. This is a scam. Everything is neglected by management if it costs money
Questions And Answers about Kwik Trip
What is the best part of working at Kwik Trip?
Asked Dec 16, 2019
Answered Jul 2, 2022
Getting yelled at for doing my job right
Answered Jul 1, 2022
How often do you get a raise at Kwik Trip?
Asked May 24, 2021
Once after 90 days, then once per year, unless you get promoted
Answered Sep 22, 2022
Once a year
Answered Sep 22, 2022
If you were in charge, what would you do to make Kwik Trip a better place to work?
Asked Nov 3, 2019
Better training program for new workers.
More time for breaks 20min breaks are not enough
Some type of meal discounts
More allowance for hours employees need more help
Answered Jul 18, 2022
Stop promoting toxic culture in stores. Get rid of toxic co-workers and management. Reward hard work and dedication instead of leading people on regarding full time and other promotions. Pay employees enough so two or more jobs aren't necessary to make ends meet.
Answered Mar 9, 2022
What is the promotion process like at Kwik Trip?
Asked Dec 10, 2020
Interview and then hired.
Answered Sep 22, 2022
Answered Sep 19, 2022
How are the working hours at Kwik Trip?
Asked Jun 30, 2016
They are flexible, but if you're looking for full time forget it unless you're specifically hired FT. They also based hours on season. In Winter, you'll go from 30hrs to less than 10.
Answered Aug 22, 2020
My first few weeks were all over the place but now I consistently work 7-2/ 7-3am or 6-2am. I have worked 2-10 the past few days because my manager asked me if I could before hand. I get Friday’s and Monday’s off one week and then Saturday’s and Sunday’s off the next week and this alternates every week. I love my hours and they stay consistent.