LA Fitness

Working at LA Fitness: Company Overview and Reviews

LA Fitness
LA Fitness
3.2
5335 reviews
LA Fitness Ratings
3.2
Average rating of 5335 reviews on Indeed
3.1Work-Life Balance
2.5Pay & Benefits
2.7Job Security & Advancement
2.9Management
3.1Culture
Headquarters
Irvine
Employees
10,000+
Revenue
$100M to $500M (USD)
Industry
Consumer Goods and Services

Popular jobs at LA Fitness

 Average SalarySalary Range
2460 salaries reported
$27.47
per hour
$7.25-$60.65
1472 salaries reported
$13.03
per hour
$7.25-$20.10
473 salaries reported
$17.57
per hour
$7.25-$35.35
169 salaries reported
$18.54
per hour
$7.25-$40.10
317 salaries reported
$20.18
per hour
$10.05-$31.00
Salary Satisfaction
26%
Of the employees are satisfied about their pay
Based on 9064 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

LA Fitness Reviews

Popular JobsPersonal TrainerFront Desk AgentFront Desk ReceptionistGeneral ManagerJanitorFitness InstructorSales CounselorReceptionistOperations ManagerAssistant General ManagerTrainerCustomer Service RepresentativeSales AssociateOperations AssociateSales ManagerSales RepresentativeMembership SalesBabysitter/NannyFitness DirectorChildcare ProviderAttendantSales ConsultantSalesAssistant ManagerInstructorManagerCounselorCustodianMember Services RepresentativeYoga InstructorMembership DirectorSenior Sales CounselorClub PrideClub ManagerClub StaffAssistant Operations ManagerSales and Marketing ManagerFitness ManagerMembership RepresentativeDirectorOperations AssistantAssociateCleanerJanitor/MaintenanceFitness ConsultantMaintenance PersonDirector of MarketingDirector of TrainingTraining ManagerAssistant Sales ManagerFront Desk ManagerSales DirectorDaycare TeacherFacility SupervisorPilates InstructorSales AssistantSupervisorDaycareHead CustodianLA FitnessMarketing RepresentativeAccount ManagerActivities DirectorAdministrative AssistantAssistant DirectorOperations SupervisorSalespersonTraining AssistantVice PresidentArea ManagerAssistantCashierClub prideCrew MemberEquipment TechnicianFitness StaffOperations RepresentativeReceptionist/SecretaryRetail Sales AssociateSenior Sales RepresentativeAGMBaristaCaregiverCertified TrainerCounselor in TrainingCustomer Service Associate / CashierEquipment Service TechnicianFitness SpecialistManager in TrainingMembership CoordinatorPTCPersonal Assistant to DirectorSales TrainerSenior Retail Sales AssociateTechnical Support SpecialistAssociate TrainerCoachDistrict ManagerFront End AssociateGeneral AssistantGuest Service AgentHousekeeperKids ClubLead CustodianLead MaintenanceLifeguardMaintenance SupervisorMaintenance TechnicianNutritionistOperation AssociateOperatorReceptionist/Administrative AssistantRegional ManagerSales AdvisorSales CoordinatorSales ExecutiveSenior ReceptionistSenior Sales ConsultantSenior Sales ManagerTeam MemberWellness DirectorAccount RepresentativeArea SupervisorAssistant Store ManagerBilling ClerkCashier/ReceptionistCashier/SalesClerkClub Pride MemberClub staffCollection AgentCounter PersonCrew LeaderCustomer AssistantCustomer Relations RepresentativeCustomer Service ManagerData Entry ClerkDebt CollectorDesk AssistantDesktop Support TechnicianEnvironmental SpecialistExercise SpecialistFacilities ManagerGerente de operacionesHVAC TechnicianHead of OperationsHost/CashierHousekeeping ManagerInternJanitorial WorkerKids KlubLaborerLead TrainerMarketerMarketing ConsultantMarketing ManagerNutrition ConsultantOperario/a de limpiezaOperational ManagerOperations AdministratorOperations AgentOutside Sales RepresentativePTDPerformerPorterReceptionist/AssistantRetail Assistant ManagerScorekeeperSecretarySecurity OfficerServerSmoothie MakerSnack Bar AttendantTechnicianAPTDAccountantAdminAdministrative CoordinatorAdministrative ServicesAdministratorAdmissions SpecialistAdvisorAerobics InstroctorAssist in Kids ClubAssistant CounselorAssisting childrenAssociate ManagerAttentively and promptly respond to member needsAuto Body TechnicianBabbysitter Kids KlubBaby sisterBar ManagerBilling AnalystBossBrand AmbassadorBrand RepresentativeBuilding MaintenanceBusiness Intelligence DeveloperBusiness InternBusiness OwnerCPTCandidate ManagerCaretakerCatererCherry Hill N.JCity sports clubClaims RepresentativeCleaning TechnicianClerical WorkerClub Pride WorkerCollection RepresentativeCommissionerCommunity Relations DirectorConductor/aConsultantCustomer AdvidorCustomer Service/Sales RepresentativeCustomer Support RepresentativeDance InstructorDatabase AdministratorDepartment AssistantDeskDesk ClerkDidn't work there.Director of OperationsDirector's AssistantDirtectorEFCEFT Clear Ups Bill CollectingEFT ProcessEft oppsEjecutivo/a de atención a clientesElectronics TechnicianEntrenador/a personalEquipment Repair TechnicianFDA and Kid CareField Service EngineerFitness Equipment TechnicianFitness Staff - MeetFitness TrainingFitness staff/club prideFloor SupervisorFont deskFreelancerFront Office ManagerFront desk & Baby sitterFront of House ManagerFull-Time employeeGas Station AttendantGeneral ManagrGerente AdministrativoGreet and assist membersGreeterGreeting and assisting members to the clubGreeting members and assisting themGroup LeaderGym CoachHead of MarketingHealth CoachHealth Services AdministratorHelp Desk AnalystHuman Resources AssistantHuman Resources CoordinatorITIndoor Cycle/Mat PilatesInside Sales RepresentativeInstructional AssistantInstructor/aInternal AuditorJanitorialJavier GonzalezJefe de ventasKid KlubKid's Klub AttentantKid's Klub StaffKids Club StaffKids Club workerKids Klub StaffL.a fitness membership councilLA Fitness StaffLead AssociateLead ReceptionistLead SupervisorLeed Janitor ManagerLocatorMachine TechnicianMailroom ClerkMailroom SupervisorMaintenance AdministratorMaintenance AssociateMaintenance CrewMaintenance EngineerManaging MemberMarketing SpecialistMembership AssistantMembership DireMembership ManagerMembership ServicesMesa de controlModelMsnagerNetwork AdministratorNo titleNot hiredOpenerOperation Operational Lead staffOperational StaffOperations CoordinatorOvernight ManagerPTC “PTD”Part-time PositionsPayment ProcessorPersonnel ManagerPhysical Fitness RepresentativePlayers Club RepresentativePlumberPool TechnicianProgram AssistantProgram DirectorProject ManagerPtcPtdQuality Assurance AnalystQuality Control ManagerRackerReceptionist/ClerkRegional Vice PresidentRoom AttendantSales ClerkSales LeaderSales ProfessionalSales SpecialistSales/Marketing AssistantSecurity GuardSells RepSenior Equipment TechnicianSenior General ManagerSenior Operations ManagerService CoordinatorService TechnicianShift LeaderShift ManagerSports Center ManagerSports directionSr. MembershipStaff ManagementStaff MemberStaff SupervisorStaff- Kids KlubStore DirectorStudent AssistantSupervisor/aSwim InstructorTeacherTeaching AssistantTeam SupervisorTraineeTraining ConsultantTraining CoordinatorTraining SpecialistUtility WorkerVentasVice President/General ManagerVolunteerWork Experience Placementanymonousclub members and assistingclub pridecollect membership payments by phone and in personkid centerla fitnessmaintainingmembership counslorptwork experiance
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Overall Reviews at LA Fitness

1.0
Fitness Director | Cerritos, CA | Aug 24, 2018
Full review on what to expect when working for LA Fitness
Firstly I will state that working for LA Fitness was a great experience in terms of building skills towards the promotion of understanding how businesses are run. Management skills and experience is what you should strive to gain. I will state that this company could be better. Yet, they choose not to be. Which is very unfortunate. Lets list off what you should look out for within this position or if you are a low tiered Personal Training Counselor pay right attention. I myself started late Dec. Last year. Within 3 months I was promoted to Head Manager. Within those 3 months I noticed that the pay was decent, but for lack of a better word there is no difference in terms of responsibilities when it comes to being promoted. Your base pay will always be the same. 13.50 (California) Even if your a Head manager you will still receive 13.50. LA Fitness are crocks when it comes to pay. Your threshold robs you of commission and trust me making 1,700 off commission would only net you 1,200. Its happened to me. So yes don't expect to be given what you expect at all. Lets put this into prospective for garnished commission pay. PTC: Tier 1 500 dollars reduction in your pay. APTD: Tier 2 250 reduction in pay. PTD: No threshold (but you still get paid 13.50) Oh by the way the thresholds should have been increased due to the increase in base wage. So expect more to be garnished from your commissions. The threshold they put upon you will always deduct t
ProsExperience
ConsLong Hours, Very Bad Pay Structure, High Turn Over Rate
2.0
Operations Associate | Pittsburgh, PA | Oct 26, 2015
Lesson Learned
First I was hired to work in the kids club where you can have as many kids as come in for one employee since at my location my manger would let anyone call off and not find coverage. Also if anyone ever complained about the amount of kids vs employees the employees were told to inform them that "because we are not a state lawed daycare we don't have to follow the state laws of employees to children." Also the kk girls are on their phone not paying attention to the children or will have their back to the children not paying attention at all. Next I was switched to front desk which is where you scan the members in along with answer the phone and be the "billing dept" i was never correctly trained since I would go out to the front desk on saturdays to work and just learned as I went. while making these calls to people who's card declined and people who pay all at once you would get $5 dollars for a decline or 4% for anything else. If the person card decline again the next month though they took the $5 back even though you paid taxes. Also then employees would call these members from their cell phone to get the clear up because the OM's pushed to hit 121 clear ups a month or 221 or 331 because each goal gave them extra hours to make these calls. The company put in a 3 call limit but people would receive as many as 20-60 calls in one day. Even thought corp which doesn't really do anything will send out messages saying that you aren't allowed and then if they get caught the mana
ProsFree membership
ConsEverything else about this job
2.0
Personal Trainer | Arlington, VA | Apr 10, 2014
Something just doesn't feel right
Started as a PTC, rose to PTD. Let's just say I'm glad to be out. I'm going to start with the sales part, but if you're looking to be a personal trainer, scroll down. SALES POSITION: PERSONAL TRAINING DEPARTMENT You need the personality of a pure-bred salesperson, which is willing to...not lie, but withhold some truth. If you have that in you, more power to ya. As a PTC and then an APTD, I saw many practices that were downright sketchy by the higher-ups. I was told to pay more attention to new potential members, because that's where most of your commission will come from. Current members within the personal training are pushed into the back burner, because whether or not they have problems with their program, it doesn't bring in much money. When a client buys into a training program for 3-12 months, they have 10 days to cancel with all of their money back, or else they'll have to pay 50% of the remaining balance. Thus, I've seen training directors sell, and then avoid those customers who want their money back if they're unsatisfied. I've seen clients fight tooth and nail trying to get a hold of training directors to cancel, but they would play the avoiding game until those 10 days are up so the client would be trapped. If you have a caring attitude, be ready to be yelled at for doing too much customer service. Also, your district vice president will text you every time someone within your district when a significant sale has been made, so would sometimes averag
ProsFlexible Schedule
ConsPay, management technique
1.0
Membership Sales | Washington, DC | May 5, 2014
Do alot for less
I'm a disabled veteran (90%) who recently got out of the military last year. I have a BS in Information Systems Security, almost finished with my 2nd BS in Project Management, have a AS in Aviation Management from the military, 10 years of Management experience (including the military), 5 years of Sales & Human Resources experience just to start off with qualifications. I took this job solely to do something and advance into a potential career. Sadly, I found that the General Managers were either A) inexperienced, B) without a college degree or C) both. They have poor people skills, poor managerial skills and overall would not cut it in a real position of work whether organizational or in legitimate management position. I was only employed with the company for 4 weeks because I chose to leave the position after being informed that I needed to choose the job or my daughter. That was a no brainer. Being told that by a manager is truly despicable and down right wrong. Majority of the Membership counselors are younger (18-21 in age), whereas most of the WGM/GM staff are 21-30. You make $350 base + commission + bonus (if your club gets 65%+) OR you make Minimum wage + OT if you do not break "draw" which is where Commission > minimum wage hours. However, you are unlikely to hit that solely because everything that comes in through the door whether you have set a appointment with them or not goes straight to the WGM/GM. I had numerous individuals that I spoke with through
ProsFree membership, the members that you meet/greet/talk with
ConsNo life, Poor management, Poor advancement
1.0
Personal Trainer | Connecticut | Jul 6, 2012
Awful Corporate Monster
I was hired as a Corporate worker in March of 2012. I was hired to be the Personal Training Supervisor (fancy way of saying District Manager) and it was great. I was salaried at $40k/yr plus mileage reimbursement. My daily routine was going into an average of 2 of the clubs in my district and meeting with PT managers to review reports and handle any issues they had going on with personal trainers or members/clients. Ya know what to shorten this I'm going to post what my daily duties consisted of from my resume and then I'll complete my thoughts... • Overseeing the Personal Training departments in seven clubs in Connecticut • Implementing new programs (such as small group training) and policies as directed by corporate • Meeting with Personal Training Directors of each club to review performance of trainers, the clubs PT sales, and guide them on to how to improve most effectively • Oversee the ‘backend’ to make sure money and sessions weren’t being stolen • Fielding trainers concerns • Settling members contract disputes and coming to a solution that was both fair and ethical. At times this meant downgrading contracts to keep from being cancelled. • Handling BBB complaints and when possible settling them and having the complaint withdrawn • Investigating suspicious activities within the gym either by observation or by following leads within contracts (I discovered 7 slush funds in a 3 day period) • Making sure all employees met company standards with uniform and grooming • Cond
3.0
Membership Sales | Hopkins, MN | Dec 13, 2012
Get in Get your and be your own Boss
The pay isn't worth the hours you will put into this position. Its a great place to work if you love that environment as I did. You definitely will have to hustle everyday to keep up with your goals. Management from my experience will assist you in closing a sale in fact it is mandatory that they do. They are more like babysitters than managers. Beware, however once you have proven you able to perform well at the position the shadiness of management start to be show. Its seems management have a me first attitude because unless you are GM or Weekend manager the pay is horrible. They will hired you just so they can keep your personal leads you worked hard for. I've hear this out the mouth of the manager I worked for. In my case, I had managers steal walk-ins also sales from me on my days off by entering your appointments as no shows on the guest register then sale them memberships. If I was to do it again I would not schedule any appointments on your day off even though it is encouraged. Its hard to hold them accountable for their actions because District Managers come and go so often. I was transferred to a different Location once I built a solid lead base and surpassed my goal every month I was there. I came in on my day off to workout and boom I was informed that I'd been transferred without any reason as to why. Think I was able to take my leads with me ? Once I was transferred to a different branch I felt as if they were trying to get rid of me there. Me being the resilien
Prosfun place to work
Cons6 day work weeks. minimal wage. very very poor managment
1.0
Counselor | Mesa, AZ | Feb 7, 2020
horrible and toxic work environment
where do I even begin. I worked here from june 2009 to february 2010, and im surprised I even lasted that long. My direct manager was a steroid freak alcoholic AND my general manager was an obese divorced loser who took all of his frustrations out on everyone else. The two of them always argued and talked trash about each other every chance they got. All in all, they were about the most unprofessional managers I have ever worked for. Thy created a toxic work environment and it was no surprise why there was such a high turnover rate there. My direct supervisor was so abrasive, I once witnessed him make fun of a new sales rep for being nervous in front of customers and then brag about how he intimidated him. Not surprisingly, that rep quit a short time after being hired. Instead of helping build the rep's confidence, which is what a competent sales manager would do, he berated him for not having confidence in the first place and refused to help him when the guy needed it the most. Not to mention one time, he told me he wanted to punch me in the face, so there's that. the sales training was awful too, we were basically told to conduct ourselves as if we were characters from boiler room and glenn garry, glenn ross. WE were essentially encouraged to be scumbags who would lie through our teeth to get the sale. Our sales training consisted of management basically telling us to cram our product down the customer's throat until they either "buy or die". They basically got a kic
1.0
Front Desk Receptionist | Gambrills, MD | Jan 31, 2020
Soul Sucking
LA fitness does not value their employees. Employees are incredibly underpaid, whether it’s front desk work, teaching a class, or babysitting 5-20 kids at a time: everyone is very underpaid. The job itself is stagnant and requires front desk and sales people to be in front of computer screens all day. Kids aren’t given any structure in the day care area and get sick easily. LA fitness is a multi-million dollar corporate industry yet refuses to hire a call company to collect funds from members who have missed payments. Employees at the front desk are paid minimum wage to call customers even on holidays to collect funds from people who are less than happy to give out card information over the phone. Every other gym around has a separate call company to do this for them. Minimum wage employees should not have to do this. Commission is only a few cents or dollars if you’re lucky. Membership counselors tell front desk employees to give minimum information out about memberships, yet the gym opens at 5am and membership counselors come in lazily at 930/10am and when people come in to sign up and they can’t because front desk people aren’t trained to do so - customers are left angry and blaming them yet they are simply just there to check people in. Customers get angry easily and have a sense of entitlement because they don’t want to pay guest passes to use a facility. People there think they can just walk in for free and then the blame is on your shoulders (for minimu
1.0
Sales Counselor | Levittown, NY | Jan 16, 2018
Dont bother.
Its a kids job, meant to be temporary. If you want to use it as a stepping stone to get some sales experience because you think you might enjoy it, then go for it, but if your living by yourself and have to support yourself, it wont pay the bills. People who work here are immature and nonprofessional. Other people steal your sales and you have to catch them to reclaim them because they fail to follow procedures and do it on purpose too. I literally had people not even in the sales department taking walk-ins when the manager wasn't around without any disciplinary action to that front desk employee just because she decided to make checking people in people at the front desk her career and have been doing that for years. Manager is like 24 years old and was only employed for a year and his sales tactics are poor. The only reason the assistant manager and manager do better than lower level salesmen is because they get ALL the walk ins. They say you have to hustle to generate your own business which includes cold calling and harassing already existing members to put their friends and family on the "VIP" list so then you can harass them for 30 days until they're out of your call list. You do all this grunt work without much results and its just a waste, especially when you're watching your manager get all these walk-ins that are lay-downs. Its a joke. I felt like a telemarketer with how many calls I would make to the same people every few days. You will also be advised to call can
Prosvery basic sales experience if you want to see if sales is right for you or you like it
Consterrible management and pay and unprofessional environment. Its a kids job.
1.0
Front Desk Agent | Hollywood, FL | May 27, 2021
Avoid at all cost!
It might sound like people are beating a dead horse when it comes to dealing with bad management, bad pay, bad work environment, bad planning but no, it really is that bad. For starters the pay is awful no matter how hard or how long you work or even what position you have in the company unless your a big wig who makes so much money that you only have to visit certain gyms once a week. But let me tell you first hand, you will not make a living at this job and you will find that the whole company is basically running a big scam. Step 1- sell overly priced membership with hidden fee that NO ONE, and I mean no one tells members about so get ready to constantly talk to people who suddenly got charged an extra 100 dollars that they didn't know about and will try to ask you for help but you unable to do ANYTHING to help. Step 2 - Realize that literally it's all scam to make money off of people and to not let them cancel until it's too late and they get charged even though they want nothing to do with the company. Step 3- realizing that even IF YOU DO work hard and try to get members to renew and get new memberships that YOU WILL NOT MAKE ANY WORTHWHILE MONEY OFF COMMISSIONS. And even then, I've heard that they ended all front desk commissions but I'm not totally sure but it's not impossible. Step 4 - realizing that some people will be extra kind and will be patient with you, while other customers and management will do everything to pin the blame on you DESPITE you not even being t
ProsFree gym membership
ConsEverything and the gym membership isn't worth it.

Questions And Answers about LA Fitness

If you were in charge, what would you do to make LA Fitness a better place to work?
Asked Jan 9, 2017
Treat your employes like human beings
Answered Feb 1, 2022
More hours, please! Benefits arent the issue when you're juggling 2 jobs to survive. Pay us weekly too please?
Answered Aug 6, 2021
What is the best part of working at LA Fitness?
Asked Mar 29, 2017
It relaxing
Answered May 15, 2022
Chill environment
Answered May 14, 2022
What is the work environment and culture like at LA Fitness?
Asked Jul 5, 2016
No communication, no support and no care for employees.
Answered Aug 21, 2020
People are rewarded for being unethical just to put up numbers. If you have a conscience don’t work here.
Answered Aug 21, 2020
What tips or advice would you give to someone interviewing at LA Fitness?
Asked Feb 15, 2018
Don’t. It’s a terrible company that doesn’t care about you at all.
Answered Aug 21, 2020
Be yourself, respect others, and put in your all effort.
Answered Mar 10, 2020
How are the working hours at LA Fitness?
Asked Jun 17, 2016
In Chicago I was part time, a group staff instructor. I didn't want to come in a manager position. I wanted to start off at entry-level to see the true whole scope of how the employees were treated and then make a choice to move up from there. So my hours were flexible. I was able to work four different locations two subers two inner city locations; which allowed me to be more diverse. I loved it. And when I gave up some locations. I found replacements first by attending their class or inviting to my class and was able to train others to jump start and take over the classes and keep the members interest in the transitioning to make it easy for the instructor and members transition as an Aqua Fitness instructor.
Answered Dec 6, 2019
Oh I would love to answer this I'm supposed to be Club Pride supervisor which is supposed to be 8 hours no matter what city you're from what country you're from that's what I was working when I first began and now I'm not I'm not happy neither is my team and pretty soon we're all going to quit there was things promised to us that didn't happen it was a lie very sad I used to be so happy they're I never wanted to leave I had a great crew team and now nobody's happy it's super sad this gym will keep the people as clients but the crew will always change and the clients will see that and the clients will notice that cuz they already are very sad very sad the brand new place I should stay nice and clean and they're not caring anymore makes it real hard to take care of myself
Answered Feb 23, 2019