I honestly loved my boss and my job but a lot of times I defiently felt taken advantage of and under appreciated and worked literally the minimal wage when I was experiencd. My boss had favorites because when I worked there during the time that I was the assistant head housekeeper had left. I really thought considering all the prior experience I had she would have promoted me to it. But instead someone that never was a housekeeper and was only hired for a few short months she promoted her instead and didn't even bother to let me know I had to find out through the promoted employee. I went into her office crying and she claimed because of the paper work part of it but its something I could have easily learned too but she choose her over me. I really worked so hard and thoroughly at that job and my boss she never really acknowledged me for it I had hopes of rasies and yet never saw one. When I left for awhile and came back it was even more disappointing coming back once again to be offered the minimal wage even after working for a year there before. Than what really irritated me was the assistant head housekeeper she promoted over me didn't even clean rooms hardly she would assign them to everybody including the head housekeeper but herself. Even if she once in a great while did she was super slow taking over a hour in room unless it was a stay over when everybody else could have a room done in 20 minutes. There were times she would just assign her rooms to other h
When I walked in the front door I would sign in and begin my runs. The first thing I would do is grab a large container and go through each floor of the hotel stripping vacant rooms of sheets, pillow cases, towels, garbage bags and anything else the previous users of the room had left behind. After that I would drop all of the laundry I collected down the laundry chute. Then I would dispose of all the garbage I collected from the rooms.
After I was done with my runs I would help in the laundry room, moving full laundry carts, folding sheets towels and anything else you could expect goes on in a laundry room of a Hotel.
From then on I would walk around the motel and help any co-worker with anything I saw them doing. Whether it be cleaning, stocking, disposing of garbage, vacuuming, etc.
I learned quite a lot from working at La Quinta Inn and Suites, I learned a lot about people skills and how to properly treat everybody that walks in the door. I learned a very wide variety of every day skills considering how much goes in to keeping a Hotel with 108 rooms that are normally always filled. I learned how to stock efficiently, vacuum and shampoo floors, my folding skills went through the roof. I learned how to manage a breakfast bar and keep everything stocked and ready for more hungry guests. This job had me on my toes the whole entire time I didn't even stop to take a break. I think after working here I could work anywhere with little to no training.
Front Office Manager | Columbus, OH | Aug 28, 2015
Expected from a franchised property
I worked at the La Quinta for over 5 years as a Front Desk Manager. I can not comment my opinion for all La Quinta hotels because some are corporate owned and some are franchised.
My experience working at a franchised La Quinta Inn was a huge learning experience. I had the pleasure of starting a new hotel with the owner one on one. That lasted 4 years. The owner decided to sell the property and relocate in another state with a new hotel. At that time, I could not join him because the budget of the new hotel could not cover my salary so I stayed with the La Quinta.
Needless to say, I have witnessed a lot of employees come and go. A new general manager came in and new renovations. He leaned on me to take care of a lot of things within the hotel, more than the owner/general manager left me to do. I was getting paid very well so there was no complaints. The GM worked with my schedule as for requests days off, we worked together on shifts. I took care of the housekeeping area/front desk/ and sometimes maintenance.
Overall, if anyone is to work for a franchised hotel, be prepared to take on other tasks outside of your job description. Bottom line, it is a business and the goal is to make a profit. If someone is fired, most likely the front desk manager will pick up the extra hours, if that does not work, management will ask for more hours from the desk staff.
You must have a flexible schedule working at a fast pace hotel and sometimes it does not have to be fast pac
I worked for this company for only two months. I came in with no experience and was told I would receive the necessary training to run the business effectively (i.e. training videos, working with the GM to learn the basics). As soon as I started, my boss was almost always at another location where she was also the general manager. I saw her about an hour and a half each week. Otherwise, I was left to run the hotel with almost no knowledge of the place. I was quickly thrown through the wringer, working front desk, housekeeping, night audit all in the first couple weeks (but again, I was not given more than a few pointers before I was expected to just know each position). Each time I encountered an issue that concerned a guest complaint, I received almost no assistance or advice from my boss, but did my best. There was only enough laundry to barely fill each room on a daily basis which left the head housekeeper running around trying to get rooms ready with what little laundry that was available. There was no maintenance man, and only one night audit worker who was supposed to be moved to maintenance, except that never happened. I ended up having to do maintenance work myself on more than one occasion (not that I didn't want to do it, but if I didn't, it never got taken care of). About 6 weeks into the job, I finally started watching training videos, but only for about thirty minutes before I was logged off inadvertently and my boss couldn't even remember the login information
ProsNone
ConsNo training, on call 24/7
2.0
Front Desk Receptionist | Jackson, TN | Nov 18, 2018
Easy Job, Environment Was Hateful
The actual tasks and daily events of working the front desk and audit were easy and normally enjoyable. Most guests were quick and not fussy, leaving you to do whatever you wanted with your downtime; watch netflix, read a book, homework. Occasionally, you'd get a rare, valid housekeeping complaint (towel stained, ripped sheet, etc). Usually, it was complaints blamed on housekeeping but it was just issues due to the age of the hotel. It was OLD and it hadn't gotten a remodel except for half of one floor and that only happened because of a flood. Or complained about animals/the smell in a hotel that is basically known for being pet friendly. So you'd get frequent Laquinta guests who booked this location without viewing it online expecting the quality of the new ones. Then you would get regular guests who knew there were some nice rooms and throw a fit if they didn't get one. Management would tell you to enforce certain policies. Guests would get mad. Manager would turn on you for having a guest complaint when all you did was exactly what they told you to do. Management had all the front desk employees who were applying for a supervisor position competing and do managerial paperwork to "prove themselves" for weeks. All the desk employees basically turned on each other and after one was chosen, no one could work together due to the way management let it play out. Most shifts were worked alone, 2nd and 3rd, so if you got busy, you just had to suck it up. If your relief shift didn'
Prosnetflix when it was slow, breakfast food
Consalmost everything
1.0
Maintenance Technician | Columbus, OH | Jan 22, 2020
Never trust a word corporate says and get everything in writing. I will never work for this company again.
I worked for La Quinta for just over 5 yrs, and overall I would have to say it was a huge waste of time. The hourly wages were often not realistic for the work they required or wanted me to do for my position, and raises were hardly ever worth it, many of us would get a 2 cent raise often times when they were given out. The hotel I worked at badly needed a major renovation yet corporate would constantly be all over us due to customer complaints about worn out carpet etc..and issues of the hotel being dingy and outdated, yet would never grant us the funding to do anything about it. Often seemingly simple issues would go unfixed for weeks or months waiting on someone from corporate to approve of spending a couple hundred dollars for instance like replacing a tv in a guest room. The way this company was ran at the corporate level seemed like dealing with government bureaucracy.. I would rather stand in line at the BMV to be honest than have to deal with that again. That being said,I liked most of the regular employees I worked with but management and corporate typically made for a toxic atmosphere a majority of the time. Our location was sold this past November of 2019 to a private company, leading up to this all of us were on a conference call with corporate stating they would be giving everyone a severance pay. That never happened, the consensus was they just didn't want to loose employees while the sale process was going thru which took many weeks. Once the sale happened cor
I loved the job, customers very nice 90% of the time.
I trained on third shift, for night auditor , my trainer spent one night showing me, the other three nights, he slept, he told me, only do what you have to, don't do anything extra..Sad..
Every morning after training, I had questions for the front desk mgn , she was nice, walked me thur my questions.
I would walk into work, both second shift co-workers would not speak to me..totally uncomfortable ..
On a Saturday night , my last night, was terrible , a urber driver walked in, he had a drivers license and a room key, sure enough, she was registered with us, drunk,couldn't walk,
The same night,I had to clean up vomit twice, deal with a customer on the third floor, she was nasty, complaining about the room next to her, called the front desk, yelling at me, I took care of that,
A male customer complained about it taking 25 min checking in,
He was not happy about the wait, this happened before I got there, so I didn't know why, I assume they were busy.
In the morning of all this, someone claimed he was billed twice, the time was 136am, during my audit, the girl, that doesn't speak to me, stood there telling the customer it was my fault, I did something during the audit, he still had a balance on his bill,
So he shouldn't of been billed once , let alone twice.
She then got nasty with me, she doesn't get paid enough to fix my
F..ups, she's sick of dealing with s..that's not her job, I clocked out at the end of my shif
Working at La Quinta Inn & Suites was my first experience in the "real world" post graduation from the University of Missouri. After graduation I thought the hotel industry was the route I wanted to take, when quickly I found out it was not for me.
Only one person works the front desk at a time, so time-management and organization skills were essential. Therefore, I did not get much time to get to know my co-workers, but could tell they were very passionate about what they did. I pride myself on excelling in the time-management and organizational areas and in this specific position, they became even better. While there I also enhanced my customer service skills, made reservations, quoted rates, and learned more about what it takes to run a busy, airport-location hotel.
The hardest part of the job was dealing with people who did not want to be put on hold or when multiple people were standing in front of me demanding multiple things. Although I did not mind this task, people often did not understand that I am only one person and can only help one person at a time. Looking back this enhanced my professional work experience and makes me feel as though I can take on any task that comes my way. The most enjoyable part of the job was meeting new people and being able to utilize my organization and time-management skills. I tend to enjoy tasks that most people would frown upon (such as editing, data entry, and tedious tasks such as these). Entering information into the comput
ProsInteraction with guests, organization, time-management
ConsNo breaks, little help from co-workers/management
3.0
Assistant General Manager | Lubbock, TX | Sep 23, 2016
Busy hotel with not enough resources
There is no such thing as a typical day at work in the hospitality industry. And that's why I love the field I'm in. In a day I have cleaned rooms, put out breakfast, coached employees, entered invoices while maintaining a balanced budget, monitored weekly labor to stay under model forecast, made adjustment to guest invoices, entered groups for the sales department, entered meeting rooms for the sales department, conducted daily Ops meeting with all managers in all departments, and interacted with guests in the greeting zone to welcome them to our property.
I learned a lot during my brief time at La Quinta. I learned about budgeting; the creation and implementation of budgeting especially.
My coworkers were all very different, but I enjoyed working with all of them. I would meet with housekeeping, maintenance, sales, front desk, and my General Manager on a daily basis to go over daily operations and see what each department was focused on that day. My coworkers liked to laugh a lot, which makes a 10 to 15 hour day more pleasant then it otherwise would be. But, when it was time to work, everyone was dedicated to their departments and worked very hard.
The hardest part of my job was trying to maintain a level of excellence without adequate resources. For instance, when 7 air conditioners break down in the middle of July and you can't replace them and you're sold out for the night.
The most enjoyable part of my job was interacting with the employees that worked und
Effective leadership is one of the most important components of good teamwork. The team's leader should possess the skills to create and maintain a positive working environment and motivate and inspire the team members to take a positive approach to work and be highly committed. An effective team leader will promote a high level of morale and make them feel supported and valued.
• Clear communication: Communication is a vital factor of all interpersonal interaction and especially that of a team. Team members must be able to articulate their feelings, express plans and goals, share ideas and see each other's viewpoints.
• Establishing roles: It is absolutely necessary for team members to understand what their role on the team is, what he/she is responsible for. The team leader can enable this by defining the purpose in a clear-cut manner in the beginning of the formation of the team.
• Conflict Resolution: Conflicts will arise no matter how well a team functions together. The best way to counter conflict is to have structured methods of conflict resolution. Team members should be able to voice their concerns without fear of offending others. Instead of avoiding conflict issues, a hands-on approach that resolves them quickly is much better. It is often advised that the team leader sit with the conflicting parties and help work out their differences without taking sides and trying to remain objective if possible.
• Set a good example: The team leader must set a good exam
Questions And Answers about La Quinta Inns & Suites
What is the best part of working at La Quinta Inns & Suites?
Asked Dec 18, 2019
The staff was really nice.
Answered Jul 4, 2022
The friendly staff!
Answered Jul 3, 2022
How often do you get a raise at La Quinta Inns & Suites?
Asked Oct 15, 2020
6 months
Answered Aug 29, 2022
Annually
Answered Aug 27, 2022
What is a typical day like for you at La Quinta Inns & Suites?
Asked Mar 17, 2020
busy
Answered Aug 29, 2022
Short
Answered Aug 28, 2022
What is the promotion process like at La Quinta Inns & Suites?
Asked Sep 17, 2020
Slow
Answered Aug 29, 2022
You can get a promotion but no raise
Answered Aug 28, 2022
How is feedback from management delivered at La Quinta Inns & Suites?
Asked Sep 2, 2022
Use to be a great place to work until it was sold to a private company instead of corporate
Answered Mar 26, 2023
Sometimes they seem frustrated if they have to repeat themselves
