First off they lied on indeed about how much the job would pay. It said $12 or $13, but once I accepted the job they said it would be minimum wage until I got promoted. I was under the impression upon being hired there would be lots of opportunity to advance so I figured I'd be getting better pay in a few months. Fast forward six months and here I am in the same position I started in and my hours have also been cut slightly due to it apparently being the slow season. Theres no room to advance it seems. Basically, you have a store manager, a sales manager, a designer, and a sales lead. The rest are all just part timers. I was hired as a design associate and told that I would become a designer. Throughout the day you basically just take turns with everyone greeting and working with customers. Its your job to tell them all the information you learned in training and get them to buy as much as you can. It can be rewarding when you actually get a customer who wants your help and you get to pick out fabrics with them. The concept is all there and I see potential if the store just had volume. Often times however business is slow and people just want to look unbothered and the company really takes that out on its employees. The hardest part of the job is getting everyone who comes through the door to give you their name, address, telephone number, etc. I go to work and I give everyone the best and most help they want. Sometimes people don't want to be bothered. It just feels like I'm
Prossales experience, customer service experience, flexible schedule
Good if you need sales experience BUT if culture doesn't change...don't plan on staying.
Realize that your experience with La-Z-Boy is probably going to be dependent on what store and regional market you’re in. La-Z-Boy does make a quality product but seriously lacks retail and marketing savvy. It doesn’t convey confidence in the product, but rather, continuously comes across as desperate and needy. Instead, of spending time reaching out to new potential customers, the majority is spent trying to get people who came into the store to come back. Even in cases where it is pretty clear that they should cut their losses.
I worked as a part time sales associate and it is a noncommissioned position. When I first started, it was an okay job the manager made it a fun and upbeat place and all the managers I worked under were very good people. One of the major problems is store managers only tend to last approximately a year. The turnover here is the worst that I have seen among both management and part time staff (I’ve worked for other retail chains too) yes, there is usually some turnover among part time staff in retail BUT managers usually stick around for a bit…they don’t here. It is made worse by the fact that they don’t effectively handle the situation when one leaves. It becomes chaos and it can take quite some time to find a replacement.
It is a good learning opportunity particularly if you’re thinking about a career in sales but need some experience. The pay is pretty low, and yes I know everyone complains about pay, but it is low for the amount of responsibilit
Prosflexible hours, no late hours, quality product
I started working at La-Z-Boy as a sales associate after quitting another furniture store due to the added stresses of Covid. Big mistake. As a sales associate at La-Z-Boy you basically have to do all the tasks that larger furniture companies delegate to office/customer service staff. Sales associates are tasked with answering phones, taking payments and scheduling deliveries for all incoming calls, regardless of if it’s your customer or not. We also have to tag inventory, process incoming merchandise for the store, assist with customer pickups. You are paid a mere pittance; 2-3% commission plus a hourly rate that is less than minimum wage, I could have made more money as a waiter.
If you don’t sell anything you’ve made less than minimum wage for the day. You also are not given any additional commission for attaching after-care products (protection plans). At the company I worked at before I was paid 5% on all sales and was paid 20% commission on after-care, which is more or less industry standard in my experience.
While the culture at La-Z-Boy is generally healthy and laid-back, the compensation is extremely disappointing and most of my co-workers who have come from the industry agree, and those who are actually satisfied with it are generally not very competent salespeople or have never worked in the industry before. The company has a problem attracting and retaining competent salespeople because they clearly do not want to pay for them, nor do they want to p
ProsLaid-back culture, quality product
ConsPoor compensation, being tasked with many non-sales related activities.
great place if you like long hours and average pay
Quite frankly, my expectations were less than met when I went to work for LaZboy in 2014... I remember the days with the company back in 1995 when I was a sales associate for them- I enjoyed the work, and earning SIX percent commission on furniture ranging from $399 and up, and sofas from $899 and up was very lucrative as a sales associate....
However, fast forward to 2014, over 20 years later...Ironically, they still have recliners starting at 399.99 and they had sofas as low as $799.99, so given the economy, prices have changed little in that time. What DID change, despite it costing more today to live than in 1995, is the commission structure, at least in Tampa Bay...Sales commission start at 5%, and if you use the in home designer (and you are forced to use her services as part of your monthly goals, for approx 20% of your overall sales), but if you use the designer, then commission drops to 4%...In fact, everywhere there was a cost of doing business factor that most franchisees pay out of pocket (as of course, a cost of doing business! duh!), the Tampa franchisee would find a way to pass the costs on to the sales associate, so in essence, THEY pay for his cost of operations to an extent...The Vice President is very talented, and has managed over the last three years, to find a way annually to cut into ones paycheck. Last year was the 4% commission when using the designer (a catch 22, because if you do NOT use the designer for at lest 20 percent of your sales, you are re
Pros45 hour work week vs 50 plus in some furniture stores
Conslittle to no breaks, below average commissions (worst in Tampa), poor support from management
from the start, the job advertised was not at all the job received
"Design Assistant" was actually Cut Throat Sales. They lie to get you working there and to apply in the first place, otherwise no one would
Was supposed to work with and learn from store designer -- this Never happened.
While "in training" you get minimum wage, which goes on forever and you are never actually trained properly - must figure it all out yourself so learning all of the products, computer programs, etc, etc, to be working smoothly takes YEARS
no benefits, breaks, sick pay -- nothing
you are lucky to get a 10 minute break while on your feet for hours on end, if you do take a break someone will steal your customer from u, with no repercussions from management
While there, we received a CUT in pay to $12 per hour when they went to commission of 2%! This is for those with college degrees and much experience in the industry and having been there 1 1/2 yrs
you are scheduled a few hours a day in the middle of the day and only 20 or so hours total, so you cannot work anywhere else or schedule other things, etc, (except on sale days then you are expected to work long hours) these are all holidays and weekends
MUST work ALL weekend every weekend, and all weekend every holiday weekend, and every holiday, etc, etc
If you try to take off you are not allowed to
your family time and personal life have NO value to them, you are not allowed to have a life outside of work
when problems are brought to
I took the job and one of the first things that I was told was that not may of the sales associates stick around. That did send up flags but I stuck around and gave it a shot. I did have some fun working there, talking to customers and some co-workers on the floor, but there is really no room for personality to shine through. You have a strict form that script that needs to be done for every customer, even if it doesn't work on selling them the product, but you can find ways to make it work, and you can make customer interactions the best part of your day if you take the time and have some fun with it (but really, make sure you hit the points on the script).
It was non-commission, so it was really hard processing tens of thousands of sales a month, only to walk away with pay just above minimum wage. If you lead the store in sales, there is zero reward, except the few times they may buy you a lunch and say good job. However, they offered generally flexible hours and a basic 401K. Also, most of my co-sale associates and design team are amazing people. They are what kept me coming back and making the sales. We would brag about sales and throw unofficial contests at each other, like selling a power chair in leather or something, just for bragging rights.
The worst part of the job, and here is the giant RED FLAG, is the some members management. They have days where they are your best friend and others where you do everything to avoid contact with them. They are very cliquey a
ProsFlexible hours, room to have fun with customers, co-workers
New Business Plan is creating an exodus in the company
Working as an interior designer for la-z-boy for these past 8 years has been enjoyable until last year when they came out with a new business plan and pay structure. As a designer and full time employee I was making a base salary of $42K plus a tiered commission. On average, designers at la-z-boy we’re making up to $55K to $60K yearly. Now with this new plan we’re getting a $11K base salary plus 5% commission. Needless to say that if it’s a slow month (summer months) you’re working a full time schedule up to 48 hours a week and taking home a $500 paycheck after taxes and benefits are taken out. It happened to me more than 5 times. Also you will have to split your sales with your co-workers all the time because customers come back, if they do, when they want. And if you’re not there, it’s a split. There are drama in the store all the time because of this.
Before my responsibilities were going out on design appointments to clients homes, putting together a design presentation and also working as manager on duty at a few times. 80% design, 20% operations. Now because they switched the business plan, to be able to afford it, they went from running a store with 9-11 employees to running a store with 5. They eliminated roles and now as a designer I’m also a Sales Manager, sales associate, cleaning lady, customer service, stock room associate and call center operator (yes, they will have you calling over 100 people in a day to set up appointments for our sales). Now because you’re
ProsEmployees, quality products
ConsHours, pay, business set-up, inconsistency, upper management, corporate directors
La-Z-Boy is a good company, but when it comes to their pay structure they embody everything that’s wrong with corporate America. For a company that has such a high yearly revenue they pay their employees nothing. Their compensation plan is literally the worst in the entire industry. There is absolutely no incentive to sell more because no matter how much you sell it will feel like you’re not making any improvement to your paycheck. It’s pathetic, and you’ll never be able to live off what they pay. You will have to have a second job or be in a relationship with someone who can pay your bills. They expect the sales people to work for slave wages, clean, sell, follow up, cold call, do the showroom floor moves, paint the showrooms. Basically they expect everyone to do the stores cleaning and maintenance but pay you a pathetically low hourly. They should be starting people at a base of at least three plus dollars higher then they are PLUS commission. The commission percentage should be significantly higher than it is. Commission is supposed to be an INCENTIVE to sell more. It isn’t here, and I’m not sure who is running the place or where they went to business school, but they’re doing the actual opposite of what they should be doing to attract talent, and retain good employees. It’s great for a kid looking for their first job, but not for an adult or someone looking to actually make money. I can’t say enough about how awful the compensation plan is. They’re not even close to indus
Prosgreat for a teenagers first job
ConsPay is honestly the absolute worst I’ve ever seen in my life, and it’s the absolute worst in the entire home furnishings industry, store staff not good because can’t attract talent for what they pay
A typical day includes greeting customers and assisting them with recommendations for home furnishings. Phones are answered by all staff members as needed, fielding questions from customers about orders and products. Duties are performed as assigned by management to include: tagging furniture, maintaining store cleanliness, calling customer leads to inform them about upcoming sales, maintaining product knowledge by taking company assigned quizzes and/or reviewing company literature.
The mission of the company is honorable: to provide customers with comfortable, structurally sound, attractive home furnishings. The company motto is: Live Life Comfortably! The staff is committed to providing excellent customer service, to include educating the consumer about the products with regard to construction and materials.
I have learned to keep smiling and maintain a positive attitude in every situation.
Management is capable, listens and recognizes employee needs, and will work with staff when appropriate to accomodate scheduling requests. Store management staff is bound by corporate mandates, which at times can be limiting, and frustrating at the store level. The store budget is often too small, and therefore, the store and staff are at times, ill equipped to conduct business as efficiently as it could with more financial resources.
The hardest part of the job is dealing with difficult customers. The second hardest part of the job is attempting to
ProsGreat sales team, friendly, positive esprit de corps, helpful, flexible
ConsOvermanaged, difficult to drive change, too much corporate scrutiny
Highly interactive/customer service oriented sales environment
A typical day involves, greeting showroom patrons, educating them about the store brand, and the products and services offered, answering customers questions, and obtaining sales. Additionally, answering customer queries by phone, performing miscellaneous tasks including, but not limited to: tagging store merchandise, setting promotional sales, maintaining the numerical order of fabric color swatches in the design center, calling customers to inform them of current promotions and company events, setting deliveries via the company's order management system, handling customer service issues, field calls from within the network of the market, and maintain the overall appearance and cleanliness of the showroom floor.
I have learned to relate to people from differing cultural backgrounds, within the store staff and the clientele, to be patient, to treat people with respect and kindness, and to be flexible.
The management team is highly competent and skilled in the company's policies. The managers work diligently to maintain a positive work atmosphere. It is a particular challenge for the management team to be cohesive 100% of the time, because of the sheer number of tasks which present themselves on a daily basis at the store. The managers do their best to delegate tasks to their competent staff of sales associates, they attempt to work with one another agreeably, and take on multiple tasks themselves.
The most challenging part of this job, is being directed by multipl
ProsThe store manager is a great cook!
ConsOverall compensation is not at a high enough rate for sales associates
This is a super stressful job that takes a toll on the personal health and well-being, very little appreciation for what you do from the management (who is under pressure too) and none from the owners, even after continuously investing yourself and paying such a high price to make things happen exactly as they want it. Ever-increasing goals and restrictions to the point of being humiliated, along with decreasing salaries and personal freedom. Constantly changing contracts and commission pay, so less is coming to the employee, more to the owner's pocket.
Despite being a franchise and mid-size company, the rules enforced there is typical corporate style, therefore totally dehumanizing. 'Greed' is the most prevalent moving force.
The clashes and competition among employees are fueled by never-ending stats, reports, bulletins, and employee-manager meetings about a constant demand to increase sales for actually very very overpriced furniture (and difficult to sell). But wait, to make this more 'interesting', the prices increase 2-3 times a year, so when the customer pays $5000 for a leather sofa for example and encounters a problem, it gets really challenging for the front line workers!
And of course, whatever you do, nothing is enough, "more & more" is the slogan of this company. Your new achievement/sales record becomes the next goal. Money is God and employees are just a means to it. People are treated as they are disposable, it is subtle and subversive but it becomes ver
Questions And Answers about La-Z-Boy
What is the promotion process like at La-Z-Boy?
Asked Apr 1, 2021
Work more hours expect you to work 55 hour plus as a manager
Answered Dec 6, 2022
There isn't one
Answered Dec 1, 2022
What is the best part of working at La-Z-Boy?
Asked Apr 8, 2020
The people we became a family over time
Answered Jul 2, 2022
The upper management really tried to get to know the employees on a level that made me feel like I was needed there.
Answered Jun 12, 2022
On average, how many hours do you work a day at La-Z-Boy?
Asked Sep 6, 2017
Typically 8 hours a day but sometimes you’ll work up to 9 or 10.
Answered Oct 13, 2022
10 1/2 hrs nothing less
Answered Sep 18, 2020
If you were in charge, what would you do to make La-Z-Boy a better place to work?