Liberty Tax Service

Working at Liberty Tax Service: Company Overview and Reviews

Liberty Tax Service
Liberty Tax Service
3.9
3902 reviews
Liberty Tax Service Ratings
3.9
Average rating of 3902 reviews on Indeed
3.9Work-Life Balance
3.2Pay & Benefits
3.2Job Security & Advancement
3.8Management
3.8Culture
Headquarters
BROOKS
Employees
2 to 10
Revenue
less than $1M (USD)
Industry
Banks and Financial Services

Popular jobs at Liberty Tax Service

 Average SalarySalary Range
163 salaries reported
$17.28
per hour
$7.25-$33.70
28 salaries reported
$17.96
per hour
$8.20-$30.35
3 salaries reported
$17.83
per hour
$7.25-$34.00
23 salaries reported
$20.59
per hour
$7.25-$41.30
2 salaries reported
$14.50
per hour
$7.25-$21.75
Salary Satisfaction
58%
Of the employees are satisfied about their pay
Based on 3098 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Liberty Tax Service Reviews

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NCWaldorf, MDWallace, NCWaltham, MAWapakoneta, OHWareham, MAWarner Robins, GAWarrensburg, MOWarsaw, NCWarwick, RIWashington, DCWashington, MOWashington, NCWashington, PAWasilla, AKWatauga, TXWaterbury, CTWaterford, CTWaterloo, IAWatertown, NYWatertown, SDWauconda, ILWaukegan, ILWausau, WIWaynesboro, PAWaynesboro, VAWeehawken, NJWeirton, WVWellington, FLWentzville, MOWeslaco, TXWestborough, MAWest Branch, MIWest Columbia, SCWest Haven, CTWest Jordan, UTWestland, MIWest Lebanon, NHWest Memphis, ARWest Monroe, LAWest New York, NJWestover, WVWest Palm Beach, FLWest Pittston, PAWest Sacramento, CAWest Springfield, MAWest Valley City, UTWheaton, MDWhite City, ORWhitehall, OHWhiteville, NCWhitinsville, MAWhittier, CAWichita, KSWichita Falls, TXWilkes-Barre, PAWilkesboro, NCWilliamsport, PAWilliamston, NCWilliamston, SCWilliamstown, NJWillimantic, CTWillmar, MNWilloughby, OHWilmington, CAWilmington, DEWilmington, NCWilson, NCWinchester, VAWinder, GAWinnsboro, SCWinona, MNWinston-Salem, NCWinter Garden, FLWinterville, NCWoodbridge, VAWoodbury, NJWoodhaven, MIWoodland, CAWoodridge, ILWoodstock, GAWoodstock, VAWoonsocket, RIWorcester, MAWyoming, MIXenia, OHYakima, WAYonkers, NYYork, PAYork, SCYorktown, VAYoungstown, OHYpsilanti, MIYuba City, CAYucca Valley, CAAirdrie, ABAlliston, ONBarrie, ONBelleville, ONBrampton, ONBrantford, ONBrooks, ABBurnaby, BCCalgary, ABCamrose, ABCharlottetown, PEChelmsford, ONCobourg, ONCold Lake, ABDundas, ONEdmonton, ABElmvale, ONEspanola, ONFort Nelson, BCGrande Prairie, ABGreater Sudbury, ONGuelph, ONHamilton, ONHuntsville, ONInnisfil, ONKingston, ONKitchener, ONKitchener-Waterloo, ONLangford, BCLangley, BCLondon, ONMarkham, ONMississauga, ONMontreal-nord, QCNanaimo, BCNewmarket, ONNew Waterford, NSNew Westminster, BCNorth Vancouver, BCOakville, ONOrillia, ONOshawa, ONOttawa, ONPickering, ONPrince George, BCRed Deer, ABRegina, SKSarnia, ONSault Ste. Marie, ONScarborough, ONSelkirk, MBSpruce Grove, ABSt. Catharines, ONStrathmore, ABSurrey, BCTerrace, BCToronto, ONWasaga Beach, ONWelland, ONWhitehorse, YTWinnipeg, MBOver

Overall Reviews at Liberty Tax Service

2.0
Office Supervisor | North Ridgeville, OH | Feb 27, 2013
Horrid Corporate Office /Unfair treatment
I have ongoing issues of harassment, violations of employee’s labors laws, discrimination, unfair treatment, and that I have been lied to and reverted to a new contract without my approval or knowledge, and without my consent or signature so it's hard to know where to start. The above issues I believe may be legal and I understand this more involves the reduction of hours and an unjustified demotion. I stated unjustified because for a week I have been asking why and have received two different answers, and still no legitimate reason for the demotion. I have been having problems with a new supervisor for a while. She has been sending me e-mails threatening to write me up for things not across the board company wise. It was stated by her that she could make anything a policy. On January 14, my Area Director intended to send an email to my District Manager but e-mailed it to me in error. The e-mail stated “Name, do you see what I see, no returns for this office so far,” when in fact I had two completed to date. She also stated, “If something is not done she will be gone next week.” The official opening tax date per the IRS this year was January 17, and then moved to January 30. I spoke to my District Manager about my concern with this but he did nothing to help me but say “you have all the emails to show what she is doing and if anything comes down you have the emails to prove it.” This has continued on and on since then. On Wednesday February 13, AD sent an e-mail out to of
4.0
Business | Oroville, CA | Mar 8, 2014
hi positive attitude and great atmosphere a hi energized work place.
A typical waving day at work would be where I would come in ten minutes early for work to dress down and pick my sign I would wave for my shift. Than I would sign in and than go out front to promote Liberty Tax by waving , spinning, dancing, basically anything to get the peoples attention who is driving by. Than after half my shift is over I would go in for a ten minute break and than I would be back out waving again until my shift is ended. Next I would re enter the building taking off my costume and signing out for the day. A typical Business to Business day I would come into work fifteen minutes early and dress down, get all the complementary gifts into bags and our coupons separated correctly, the pins put into bundles and than we would check out our scheduled businesses to go to. Than I would sign in. All of this is done with a partner, so my partner and I would leave Liberty Tax in a car or on foot depending on our route. When we got to the businesses we would talk about Liberty and what they were offering such as Cash in a Flash which went on in February and January, give them the coupons to make a friendly gesture than just to top it off we gave them complementary pens and candies. When we are done with our routes we return to Liberty, take off our costumes and sign out for the day. The most enjoyable part of the job is that I got to interact with a variety of people and also get some exercise time in which many people cannot find time for. The hardest part
Prosfree snacks and flexable sceduals
Conslittle amount of hours
3.0
Training Manager | Charlotte, NC | Jul 9, 2018
Great way to make extra cash
I started out as a tax preparer. You attend the companies free tax training. The better you catch on the further you will go. Tax season is of course Jan to April with the majority of work being in Feb. People can file by then and those who know they owe money will wait until the last minute. In order to keep getting hours you have to know your stuff. The company provides advanced training for things such as schedule C..E..stocks and bonds..etc. Take those classes! If you can only do basic tax prep, you will not get the hours later on. The next season I came back as a manager and our office was headquarters for my bosses offices so I had more on my plate that other managers. This is a franchise system so pay and everything will depend on the owners. In our case we were paid and flat fee and then made money off of each return we prepared which was paid at the end of tax season. But you had to have a certain amount of returns in order to get your commission. If you want to work year round, you have to get into management. During the summer you often work with business clients and that is when we went out to business and talked with employees about tax deductions. And in the fall months you teach. The down side of this is if you decide to leave you can not just transfer When I moved from Charlotte NC to Raleigh, my bosses reached out to see if anyone needed a manager but trying to get a tax job after April 15th is hard. They found me one, but I wouldn't start until Sept
ProsFree tax prep..grat second job
Conssuper busy during Feb and if they owe taxes it is somehow your fault!
4.0
Office Manager | Fresno, CA | Aug 26, 2018
Good place to work and nice training opportunities
I have worked here on and off for over 4 years and it has been okay. I advanced from receptionist to tax preparer to office supervisor to office manager. I've come to a point where I can't advance anymore unless I take over as franchisee owner, which isn't what I want to do. I've been to many corporate trainings, and they have been very useful in implementing new things each year. Overall, a good company. It really does depend on how active and involved the franchise owner is. If you get someone who isn't ALL IN, then your time as an employee will not be very good. If you get a very active and involved owner who also does taxes, then your time will be very worthwhile. And if you actually care about your clients and want to help them, then your work isn't that bad. If you are interested in taking over as a franchisee owner, I recommend you work from the bottom up so that you understand everything that there is to running a Liberty Tax office. And I recommend you to go to EOT training and also LEAD training that they have every year. You learn a ton. Talk with your franchisee owner if they can sign you up for those trainings. It really does help when you are the manager of the office and needing to do everything like me. Many of the people at corporate are really good people who want to help. Overall, I do recommend.
ProsDuring tax season: potlucks for employees, free snacks & drinks, free popcorn, and nice coworkers. After tax season: Free buffet dinner with bonus checks passed out, flexible schedules, and good support from the corporate office.
ConsToo many updates on tax software or not ready yet when tax season is here, no benefits, and only seasonal. Part-time for manager off-peak only. Low hours for other seasonal employees.
4.0
SQL Developer | Virginia Beach, VA | Sep 27, 2013
Project: Tax Preparer Certification
• Actively involved in different stages of Project Life Cycle • Participated in gathering Business Requirements and System Specifications • Designed and Developed Database Objects like Tables, Stored Procedures, Triggers, Rules, Defaults, user defined data types and functions for this project • Developed ETL Packages using SQL Server 2008 integration services to populate data from different sources like flat files/CSV Files to the staging databases. The packages created included a variety of transformations like look up, aggregate, derived column, conditional split, multicast and data conversion, Script Task • Worked on the script components in SSIS using VB.Net scripts • Experience in scheduling Jobs and Alerts using SQL Server Agent • Involved in testing the XML files and checked whether data is parsed and loaded to staging tables. • Performed all scenarios of testing Transformation rules, Referential Integrity, Data Integrity, Scenario based Testing. • Experience in creating statistical reports which include Bar charts, Pie charts using SSRS • Responsible for Database Backups and Restore on Daily Basis • Migrated Databases from one Environment to other Environment • Maintained versions Using TFS • Tested several stored procedures. • Tested the ETL process for both before data validation and after data validation process. Tested the messages published by ETL tool and data loaded into various databases • Managing Logins, Users, Roles and User permissions
5.0
Senior Tax Preparer | Lexington, SC | Mar 21, 2019
Fun and exciting work place. Encourages growth and adversity.
It is a fun, friendly atmosphere that encompasses the tax industry. It is a new dynamic in taxes with Marketing emphasis to attract an average tax payer as well businesses and corporations. They have a unique program that allows for advocating for tax payers by enlightenment of the tax code and regulations. They have programs for the employees and franchisees to be educated through corporate measures and encourage growth with IRS and state regulations. The company has a vast number of departments that is willing to help process, add value and technical skills to assimilate a tax product that is superior. Time management is a key in the industry and understanding the deadlines as it pertains to the filings. Keeping up with the ever-changing complex aspects of the tax code is a challenge; however, based on the many programs, daily operations calls and meetings made this easier. Being a part of the customers lives with such an important task each year, I have developed my skills with many of them over the generations from "cradle to grave" literally. They encourage creating raving fans, improving each day by monitoring results and mistakes are lessons, honesty, integrity, challenging yourself to break boundaries, mentoring your team, communicate, communicate, communicate, attitude is key to success and to have fun!
ProsGreat company that encourages employees and entrepreneurs to excel!
ConsLong hours at peek times.
1.0
District Manager | Charleston, WV | Feb 14, 2013
Terrible Terrible Company
I was hired as a District Manager and it was anything but that. You were a laborer and they abused your vehicle. A typical day at work consisted of being confused, any and all DM's getting yelled and belittled on conference calls for asking questions, along with having no idea what you were to do each day. I was a DM for a previous company and could not believe the level of mismanagement, confusion, true lack of any idea what and how to run this business. What I learned was this company is absolutely terrible at handling employees and they will LIE to everyone to protect themselves. I had offices that covered more than 2 states and getting paid was more than a hassle. They floated you your money, as you were expected to drive and drive for days and it would take weeks to get reimbursed and by the time you did you have already accumulated more than the last check was going to pay you. The Co-workers I had experienced the same and dropped like flies. People quit as soon as we returned home from our "so called" training. As having worked for a few fortune 500 companies, they by far had the worst training I have ever experienced. Overall, don't believe any of their complete and absurd lies to get you in the door cause you are going to mean nothing to them. They close kiosks without notice to even their customers. So imagine walking into a store and seeing the kiosk you gave all your information to up and gone before you received your check back.
Conseverything, listed many above
4.0
Tax Preparer | Fort Smith, AR | Mar 10, 2014
Friendly, comfortable,easy going busy work environment.
A typical day at work for me while I worked for TWIC/Knox Laboratory was usually pretty steady. This work environment had started out as TWIC, which was enrolling clients and activating security badges for individuals needing access to port facilities across the U.S. Here, I learned how to put my multi-taking, computer knowledge, organization, and management skills to use. After 2 years, the company merged with Knox Laboratory, giving me twice the work load as before, but I enjoyed this very much. Learning how to administer drug, alcohol, and DNA testing, run background checks, keep up with daily inventory, & manage the office while supervisor was out doing on-site testing kept my work load full and constantly having something to do. My customers were very friendly and made my job very enjoyable. The hardest part of my job equipment failure. Having several different electronics required to use for the security badges, at times, these devices would "act up" or not want to work properly causing agents to have to call the help desk, which created long wait times. The only way to make the situation more pleasant for our customers was to offer them something to drink, explain the situation and apologize, stating that we are trying to resolve the issue as fast as we can.
ProsFriendly customers, great staff, and plently of work keeping us busy.
ConsEquipment failure, and customers upset about results of tests.
2.0
| Honolulu, HI | Feb 7, 2013
It's a paycheck...
Sign Wavers, you know the guys in the silly costumes trying to advertise something? Never been a prestigious job, but it helps pay for school. But for this company, not worth it. The store I worked at had two managers, one who did nothing but blame others for her own mistakes while sucking up the higher ups, and another who would be very dependable, but kept missing work due to her diabetes. Either way, one of them would have to open the store so you can do your job, so you either got stuck with a condescending boss who'd be rude not only to you and the other emplyees (as in other tax returners) but also the customers as well, or you find yourself standing outside awkwardly until you finally figure out your other boss isn't coming in and she forgot to tell everyone. Again. Now here's the best part, they often LOST time sheets. I'm not kidding, mine, along with three others were lost a few times, and we got payed less than the amount of time we worked, due to the extra hours we picked up going unaccounted for. Finally, just a nit pick here, but that place's security is so bad, you could literally waltz into the back room, take whatever you want, and walk out. I'm saying this because some money was stolen, and work was put on hold the entire day over it. Long story short, it's a paycheck, but it's not worth it. Find a different job, even if it's sign waving for a different company.
Prosfree sodas
Consincompetent management.
1.0
Tax Preparer | Richmond, VA | Mar 4, 2022
Proper training is everything in this industry.
Knowing your role and responsibilities before beginning a career in the tax prep industry is vital. Customer service experience is also vital. When encountering persons who base the beginning of their year on receipt of a large tax refund then telling them their return won't be as large as it has been in the past, is worth preparing yourself for. Thankfully, I came into this profession with 23 years customer service experience, therefore I knew my role as a tax preparer (customer service professional) and the understood the professional perimeters where I must remain at all times. Taking the time to explain and communicate is underrated. For the most part, the clients were good to deal with, but always know there is a higher responsibility (first) to governmental tax laws, (secondly) to the profession, and (thirdly) to your customers, when monies are involved. Trust and relationship building is so important, but never at the point of compromising your integrity, or your future ability to function in the as a tax preparer. Success is based on being an individual of focus, who constantly strives to improve him/herself, and, last but never least, being a person of great integrity, always welcoming accountability.
ProsYou learn so much about preparing taxes, finances, and tax laws.

Questions And Answers about Liberty Tax Service

What is the interview process like at Liberty Tax Service?
Asked Jul 18, 2016
There is a tax class first and then individual interviews
Answered Apr 27, 2022
I had a group interview with my potential co-workers, it was challenging without being overwhelming
Answered Jan 25, 2020
How are the working hours at Liberty Tax Service?
Asked Jul 25, 2016
Depending on the time of year many hrs when customer demand is high
Answered Sep 2, 2019
Flexible schedule
Answered Jun 5, 2019
What is the best part of working at Liberty Tax Service?
Asked Oct 3, 2019
The customers
Answered Jun 25, 2022
The customers
Answered Jun 18, 2022
What questions did they ask during your interview at Liberty Tax Service?
Asked Jul 26, 2016
Background questions about job history and skills, questions about character and interest, and hobies, as well as role play scenarios, thar wasn't related to the job but had me demonstrate my ability to perform a routine job functions.
Answered Jan 25, 2020
Would I be available to work seasonal.
Answered Mar 14, 2019
What is the work environment and culture like at Liberty Tax Service?
Asked Jun 30, 2016
Hectic. Deadline driven. and no else seems to be covering it.
Answered Aug 1, 2018
Work environment is poor. I worked in the Bronx grand concourse office. Many violations. I was not able to distinguish the difference between the rude customers from management. The overall morale is very low.
Answered Jan 20, 2018