Former Employee of the KC Audit Department (Audit Analyst/Document Review Clerk) - Low Pay ($12.00/hour); No Perks; Chaotic Environment
This was my first job in a professional setting, so it took me a while to realize how dysfunctional the company truly is. Looking back, I should have resigned much earlier than I did. I am not typically one to write public complaints, but I am hoping to save others from the horrible experience I had with Lincare. Honestly, I could write an entire essay detailing the various issues within this company, but I'll stick to what I consider to the be two biggest issues- 1) the pay is outrageously low, 2) the management is completely incompetent- which creates a chaotic and unpleasant work environment.
The audit analyst (or document review clerk) position begins at $12.00, and employees are not eligible for a raise until they have been working for 1.5 years. At this time, employees are offered a maximum of a 3% performance based raise. There are minimal advancement opportunities as you can only be promoted if one of the few people above you leaves the company. (Don't be fooled when they tell you there is lots of room to grow during your interview.) Additionally, there are absolutely zero perks provided to employees. There is no flex time, and there are no opportunities to work from home. You only receive 10 vacation days and 3 sick days, none of which can be carried to the next year. It takes several years before you can slightly increase your PTO. They do not start matching your 401K until you have been there for a year, but they will pull any contributions back if you leave pri
ProsWork itself was challenging and rewarding- able to think critically and apply problem solving skills
ConsChaotic work atmosphere, low composition, not much vacation/sick time, poor management
Before I began working here I decided to ignore what I call a huge red flag.....i was never contacted after my employment drug test, my expected start date was approaching the next week so I emailed the hiring contact, finally got in touch with her 2 days after the fact only to be told I did pass my drug test BUT it was too late to be put in the original training class so i had to start a week later. Not a big deal but i had been expecting for a month to start on this date and get a paycheck by this date yet they dropped the ball and I had to contact them to get the results of my drug test, super unprofessional but I decided that I would look past it with all of this COVID stuff potentially interfering with onboarding...now I am in my last week of training here and am seriously contemplating leaving. It has been a hot mess so far, I have not spoken to my supervisor or manager since my 10 minute tour on my first day. The training is being done virtually (headset and your computer with a virtual meeting) which is fine except....the trainer is in Georgia and there are system crashes DAILY, even multiple times a day. My first day my computer crashed, I couldn't get it back on for an hour and 45 minutes, couldn't contact any of my peers or my trainer because their software is so out of date, couldn't find a supervisor or trainer because I was half introduced to some faces I should know, go to someone I think is in charge because for 30 minutes no one came to help, she just told me
If you care about sales, numbers, and meeting goals over patients best interest then this is the place to work for you. If you like being put down all the time by management then this is the place for you. Upper management does not have healthcare experience and will disregard opinions of employees’s who actually have a Respiratory Therapy degree or Nursing degree. The managers are cut throat when it comes to goals. Goals, goals, goals. Tell me why a PATIENT centered company (what they like to call themselves) is focused only on sale goals. RT’s are expected to see 6-8 patients a day. A work day is from 8-5. Every day you have a morning meeting, a short meeting last 30 minutes plus checking emails, gathering ppw and supplies, and checking reports....it is can take an hour to an hour and 15 minutes to get all of this done. 9:30 you leave the office and have a very large territory to cover. They expect you to do drive bys if a patient will not answer the phone (even if it’s 30 minutes out of your way) so one patient can be an hour long trip. Most the time patients have no idea what you are there for (once they have any type of equipment with us even if it’s a hospital bed from 6 months ago upper management will say to go visit the patient to try to get more equipment out of them) The CSR’s and delivery drivers have it bad too. The phones ring all day with patients complaining about wait times for equipment. Upper management tells us to be able to get equipment out in a few hou
Long stress filled days with no breaks, always caught in traffic on the freeways, unable to have enough time to finish deliveries.
Long stress filled days with no breaks, the managers and customer reps in front office would always have more work than the one or two guys in the back would be able to complete in one day. They do not show you which documents are needed or how to to fill out the 10 to 20 pages of required documents needed signed by the patients. The patients would often get annoyed and or angered with the amount of questions and signatures we were required to receive from them for one piece of medical equipment. With all the construction and traffic congestion on the freeways we were unable to have enough time to safely finish deliveries in the normal eight hour days and usually ended up working mandatory 12 hour days. When I was employed I was told that people in the warehouse position did not stay employed there long. There was one guy doing all the deliveries and had been on call 24/7 for the last 6 months straight with no breaks or weekends off because they could not find another guy to fill the position. When on call I was working 12 hour days delivering heavy bulky equipment and taking calls on my personal time all through the night and weekend days and nights traveling all over Texas for patients with equipment problems. We were always pressed for time to complete all of the 10 to 20 pages of paperwork and fill in all of the information correctly. In my facility there was just two guys going out to meet with the public and 25 people in the front office telling us where to go, what t
Here are some facts first: As a sales rep, you will be required to attend 3 trainings where you must use your personal vehicle and 1 where you're flown to and from. I was made aware of the one where they fly you but not the 3 that required me to drive 7.5, 6.5, and 5 hours to the trainings in Charlotte NC, Roanoke VA, and Wyethsville VA. You drive to these trainings stay the night in the hotel where the trainings take place...attend the 8 hour training and drive home THEN you will be required to be at work the next morning on time. If I had been told about this, I would have thanked them then ended the interview. Oh, 2 of those trainings were in the same month which put me over the allotted miles so a portion of my miles were reimbursed at HALF the normal rate because Lincare mandated I travel more than I wanted to which put me over the threshold. The office is old and owned by a wealthy man in Uniontown...it has a strong mold smell and the roof leaks in about 8 places when it rains causing the small waste baskets to be used to collect the drops which are amber to light brown in color, I asked to be checked for mold/airborne toxin exposure. I asked numerous times to have the air quality checked...it never happened. Now, you may do well...I have a hard time imagining that anyone would...but I guess it's possible. The counties (Fayette and Greene) are the 3rd and 8th poorest in the state which has 67 counties. Those counties also saw population declines of 4.6% and 5.4% for the
Checking insurance to see if any durable medical equipment or oxygen will be covered by the specific insurance the patient is provided by.
At first, I enjoyed it. I did have a really good trainer. Then when I realized that the center manager did not know how to perform her job duties, and would always have to ask my trainer for every little thing for example: Looking a number up for a different branch. This happened on a daily basis. Most of the day and everyday. It was so distracting that it actually kept my trainer from training me. The center manager had only became manager for two months prior when I started working there, and has never been a manager before nor did she have any prior training to become one. After I noticed this, she would have really bad mood swings and become hateful/rude at any given moment. This was on-going as well. She demeaned employees in front of patients, and the patients did take notice on this matter. One patient even expressed to me that he would be taking his business else where because of the center manager's attitude. I did bring this to her attention one on one in her office with the door shut. I told her how she is not acting professional in the workplace. I addressed that every time I asked her a question, she would tell me to go ask my trainer because she didn't know. She was constantly on her cell phone telling people she has had "A Sh*tty Day" in front of her employees. The morale was so bad you can cut the tension with a butter knife. I love getting up in the morning for work, but at this job I started dreading it the minute I was driving home from work knowing I had t
ProsGood Training/Nice service techs
ConsCenter Manager Should not have held this position at all
Management and reimburse or commission Commission on sales is a certain dollar amount for everything sale Which seems enticing but they have a rule that they don’t pay you your commission until it’s billing insurance which means after yourself you’re also responsible for tracking down medical documentation that often not properly documented lost $45,000 upon leaving Due to sales are your pain but intake did not receive proper documentation so they held my commission. Often times managers would push through sales and set ups without the documentation in order to obtain their numbers it’s a unrealistic pressure on you you’re a what they call held sale to increase the centers EBIDA so the manager could reach their bonus level quarterly. Management have the discretion to disburse or keep the bonuses they received based on the centers performance I did it was my experience said they were never this first and the manager would keep it for themselves. Their base pay at $24,000 a year in the lack of attention on tell sales and see if Millatti for sales reps to obtain commission they earn overtime creates a feeling of lack of appreciation and inability to feel like you’re getting paid for your work. Managers are usually promoted from within and that doesn’t always mean professionalism in adequate management is available. It was my experience that management lacked The education, experience and required trait to perform their job adequately which often causes the level of hos
ProsInitial two week job training, Foot in the door experience in medical sales
ConsBase salary, management, equipment shortages and commission structure
Customer Service Representative | Gulfport, MS | Jan 3, 2019
Not a company you can have a future with
As a service rep, your job seems straight forward enough. Plan your route, stock you van,and head out to customer's homes. What is not told to you is how insane things can get due to the total cluster f*%$ that Lincare is. The job says 8am-5pm everyday, Monday through Friday but that is hardly the case especially if you are on call (which you do not get a nickel extra suffering for) Due to Lincare's overtime policy, if you work anything past 5pm, you will need to subtract that from the next day. So if you work 2 hours over, you have to show up at 10am the next day. So now you have only 6 hours to due 8 hours of work and it makes doing your job more difficult as the week goes by. If its your week on call, it only get worse. Many nights you wont get done till 11pm or so. You get home, only to get called out in the wee hours of the morning. So your next day, you cant show up until 1pm or even later. But the office MGR will call you in at 10am, which means you have had no sleep and have to do your normal route only to have the same thing happen again. You basically get no sleep and have no life while you are on call. You can get over time on the weekends only by that point, you are cranky and fatigued by the work week that going out on calls becomes cumbersome. Plus you really cant use your own car, so you just leave it at the office for a week. You cant even go to the store for that week. Before I left, they demanded the service reps start gathering information on the patient
This is the first for-profit healthcare company that I have ever worked for so perhaps I was a bit naive with my expectations. Nevertheless, I think potential employees need to know what working for this company and its branches is really like.
Like many of you, I saw a job posting promising a full-time position with healthcare benefits, 401K, etc. The pay, while measly compared to what you would make at a hospital, didn't seem too bad considering full-time hours. I came to the interview, confirmed the hours and the benefits, and started working the next week.
First month was great. After a few days of training, I was able to work on my own and aside from the extensive paperwork, found my tasks to be enjoyable despite the challenges. Things kind of started to go downhill from thereon out. Even though I was working full-time hours, I was getting paid only for the billable time because company standards require a certain productivity rate (ie cost of services per day vs hours they pay you). I found myself providing unnecessary services just to make up for financial loses. The more I worked, the less money I seemed to make. For a while, I didn't have enough "hours" so my healthcare benefits were revoked but I still had my insurance money taken out of my paycheck every month. I later found out that many of the "full-time" employees weren't getting their benefits.
Long story short, I was lied straight to my face about what I can expect from my job. I had no benefits, was paid f
A few people were alright, but this job is something to stay away from.
This job was what I was lead to believe to point me into more of decent career, and I was lead wrong. I come to find out after starting. The Manager Mark is only concerned with his numbers being the top and pretty woman, asking multiple times for woman to come to his office and just hammer away about something that has nothing to do with their job.
God forbid your even a second late, you get reprimanded and threatened with being fired, even if the computers are going slow to log in, they don’t care about your personal life or what your going through outside. You’re just a number to them and they treat you that way. Someone not doing their work load? Instead of helping to get that person on track, they have a meeting and force others to take their work load.
If you are one of the managers favorites, you get treated very differently. Also if you aren’t liked by the old woman they will spread rumors and try to get you in trouble for anything and everything.
This company is so disorganized and bad. If you have a question do not go to the manager cause he’ll just belittle you and make you feel dumb, even tho his staff were supposed to show you what to do but failed at that.
Audit analysts else where in Washington make 16-18 bucks and hour while they pay you minimum wage, you only get a raise if your a pretty woman and ask for one, even if your a bad employee. If your a good employee and actually do your work, you don’t get anything in the way of raises. I watched multiple peop
ProsThere is none.
ConsForced to make up sick, Not paid like other audit analysts, Treated poorly, Just a number, Work with no incentive other then minimum wage, Don’t expect to be praised for any good work unless you’re a pretty woman, poor management, poor attitudes, stressful
Questions And Answers about Lincare Healthcare
If you were to leave Lincare Holdings, what would be the reason?
Asked Mar 21, 2017
Labor laws & double billing & poor management all in Ga area
Answered Sep 16, 2020
No support, training, or guidance from upper management.
Answered Sep 7, 2020
What is the work environment and culture like at Lincare Holdings?
Asked Jul 21, 2016
Stressful and fast paced
Answered Oct 16, 2019
Toxic. Politics are the way to promotions and protection and hard work means nothing. Upper management rewards toxic behavior. You are nothing but a number. Only do what will earn you a bonus and don’t worry about what is best for the company because they aren’t worried about you. Every employee is just a number, regardless of how long they have been with the company and what they have accomplished.
Answered Oct 11, 2019
What is the best part of working at Lincare Holdings?
Asked Jan 2, 2020
Benefits are better than most, 10 paid holidays
Answered Jan 14, 2021
Well everyone I worked with was like my family. That was the best part.
Answered Nov 16, 2020
What would you suggest Lincare Holdings management do to prevent others from leaving?
Asked Mar 22, 2017
For manger to not be rude to staff, especially when they are new.
Answered Jun 16, 2021
Just go under.....this company sucks
Answered Oct 24, 2020
What is the interview process like at Lincare Holdings?
Asked Jun 30, 2016
its not bad HR interviews you they are cool people
Answered Feb 18, 2021
Very simple. Not thorough enough about the kind of work you’ll be doing