Customer Service Representative | Irving, TX | Jun 27, 2019
Not Bad, But Not Good... Actually terrible
Louis Vuitton Client Services really is a former shadow of itself, and I am specifically referring to the Irving Call Center location. I took the liberty to break down the specifics as to what you will be expecting once you take on this role as Client Service Advisor if hired.
1)the role you are applying for, this is a job, not a career. First and foremost, the probable reason why you are hired in the first place is due to available, it is not based on skill or background prior to this position. HR all wants to know is if you are willing to work the hours they provide. Best believe they only want to know is if you can navigate through a couple of modules and systems, which is equivalent knowledge to know how to open a phone application and browser tabs, that is all. Also have good customer service skills. So if you you are looking for a stable paycheck (at the very least) a decent job, this is probably a job worth looking into but not worth investing for a long term career, just to give you the synopsis of the position.
2)management, holy molly. Management has no clear vision or even show any type of managing skills from their respective teams. (For me personally, I worked for this company for one year. In that timeframe, I was under not one, not two but three managers that did not know 2/3 of what was going on their teams or have a clear and upstanding morale for the team) Don’t get wrong, some managers are good and somewhat understanding. However that is a complet
ProsPay is decent, benefits as well, but there is not a lot of pros
ConsAll the cons I’ve mentioned in the review portion
The day is broken into 3 shifts, morning shift start from 10.30am and ends at 7.45pm, mid shift starts from 12 and ends at 9.45pm and afternoon shift starts from 1.30pm and ends at 11pm (Sundays to Thursdays, 2 pm to 11.30pm on Fridays, Saturdays and Public Holidays and Eve of).
We always start off the day with a briefing, talking about the previous day's sales, whether did we hit the target or not, and we will conduct activities which involve product knowledge and also how to improve client servicing. After that it's down to doing some housekeeping before the store opens.
Once the store opens, the killing begins, each client advisor will go all out to secure sales by chop....no it's not true, I'm just kidding, but of course we work hard for our sales, we mix fun with work, we help one another when we need to, assisting our fellow client advisors to serve their clients with drinks or packing of the items, etc etc., and that is why the Louis Vuitton store in Marina Bay Sands has one of the most relaxed environments amongst all luxury brand stores.
To work in an luxury brand industry is never easy, you have to mix product knowledge with top notch client service, because as we all know it, the customer is king. In any situation that we face, be it positive or negative, the most important weapon is the smile on our faces, because that smile is always the first tool in securing a sale.
The management team is tough on us (like all management teams are), but fair. When w
ProsFair Management Team, Staff Discounts and Staff Sales
ConsLong Working Hours and to be honest, there's no minimum wage in Singapore which is downright unfair
Let me break down how this job is by different categories. Hopefully this will convince you to look elsewhere.
-Training: The best part of this job. You’re on a set schedule with weekends off for two weeks straight. You get to meet new people and learn about the company. You will be lied to consistently by your training manager so they can convince you to stay here. They emphasize how great the job is because it’s Louis Vuitton. They will downplay how important sales are. They fluff it up to make it seem like you can advance by bringing in managers who have been there for 3 months or less and mentioning company trips to Paris. This is the best part because you don’t see how awful the job is until you actually get on the floor.
-Schedule: When you start your availability is expected to be open and full time. You will work a schedule that is all over the place and will have two days off that are not always consecutive. The only way to get a set schedule is to be top 50 in sales. You have to compete to have a schedule that you need.
-Sales: THEY MATTER. This is the only thing that managers care about. Yes, it is Client Services but they only want you to sell, sell, sell. Even if you aren’t a sales person, this isn’t for you. The bonus is absurd. You will make $100K+ for this company and receive a $200-300 bonus check.
-Advancement: It’s not going to happen. Moving up is extremely difficult because the director will not hesitate to bring in management that aren’t
A journey begun with Louis Vuitton: different destinations for different people
For starters, Louis Vuitton is a very French company with a rather ridgid hierachy. While I did enjoy my time there, working for a European company, more specifically a French company, is definitely not for everyone. Ambitious people who want to ascend quickly to and through the ranks of management may find that they are not realizing their goals as soon as they envisioned and may then become frustrated with the pace at which their career progresses while in the company. Knowing French benefits one's aspirations in the company and becomes imperative for the majority of director positions and virtually all of the executive positions, but if you feel that you are destined to work for LV or any of its sister companies within the LVMH family, don't by any means let this stop you. Working for LV and in luxury goods in general can be a very rewarding experience and definitely has its perks such as the employee sales but as with all other things, one should do exhaustive research before pursuing any open position and definitely before accepting an offered position. Ensure that you will be comfortable with the corporate culture and your compensation. As a number of seasoned, experienced employees leave positions in far more lucrative sectors to pursue a career within luxury goods, they often times may do so at a pay cut. So long as one understands and is comfortable with this, then they've made the right decision. Good Luck!
Prosemployee sales, rather stress free environment for corporate staff (not including managers)
Conslower pay compared to equitable positions other sectors/industries, somewhat rigid management hierarchy & career goals may stagnate
A typical day at work began with preparing the store for opening and reviewing the special orders that were due to be picked up that day as well as the orders that had not been picked up. Prior to opening the store needed to be cleaned and polished and all everything had to look presentable. The management delegated specific tasks that she wanted us to focus on as well and things she thought we should try to improve throughout the current day. Management was usually very specific with what needed to be corrected because they received complaints and suggestions from customers throughout the day. My co-workers were usually busy with repeat customers, customers in the store, and all types of special customers that Louis Vuitton. One special thing about Louis Vuitton is that they always catered to their customers wishes, especially repeat customers. Because of this, we got to learn their names and got to know them on a somewhat personal basis. Co-workers were also very helpful to help those who were new adapt to such a one-on-one shopping relationship. They would point out repeat customers and tell you to keep a look out for them. The hardest part of the job was dealing with customers demands. As a designer store, they expected top of the line service. As a sales associate, you were expected to deliver that level of service that was expected of you. The most enjoyable part of the job, however, was a happy customer. Knowing that your customer left the store completely satisfied wi
La maison Louis Vuitton represente l excellence. Elle est representee dans le monde et ne cesse de s accroitre. Un savoir faire qui perdure depuis plus d un siècle.
Ma fonction de chef de poste m amene a etre le premier sur mon lieu de ravail, desactiver les alarmes , rendre compte aupres de mes superieurs de ma presence sur le site. Controle du site sur tous les niveaux ( anomalies ou autres problemes). Debut des livraisons du magasin sous controle d un Agent de Securite.( qui est lui-meme sous mon controle). Controle des moyens de securite ( materiel incendie, anti-vols). Arrivee du personnel. briefing et ouverture de la boutique.Le soir, depart du personnel et des agents, controle par mes soins de toutes les zones du magasin puis appel a mes superieurs pour signalement de la mise sous alarme de la boutique.
La maison Louis Vuitton permet a ses collaborateurs d evoluer dans differents secteurs de vente ( PAP Homme, PAP femme, Maroquinerie, joaillerie et haute joaillerie avec la nouvelle boutique Place Vendome) et dans le monde entier..
J ai eu le plaisir de travailler avec des collaborateurs attentifs, soignes et investis.
L equipe de Direction tends vers l excellence a l image de la maison . Des mains de fer en gants de velours.
L aspect difficile est la position statique sur toute la journee.
L aspect agreable est difficile a decrire et je resumerai par:
Travailler pour une maison de renom ou prime l excellence et le savoir faire fut un vrai Bonheur. Des collabo
Work and Shop elsewhere - for customers and employees
Poor recruiting practices, especially when it comes to seasonal employees, management practices lots of favoritism and none of them hold each other accountable.
Sale and order systems are seriously outdated and everyday there seem to be more bugs than successful sales.
Issues go on for weeks without explanation or resolution, no path for career development, and the back end support and fraud team has been moved offsite to keep their manager from constantly and unfairly chewing them out.
For any customers reading this out there, go to a store, don't shop online. Especially if you're not sure about what you want. Availability on the website is always buggy and inaccurate. Returns will always take longer than the 14 business days they quote you.
UPS shipments are a joke, and if anything needs to be changed or if there was something wrong with the shipment, tough luck.
No clear communication for fixing issues or who to go to. New client advisers from the Florida location are really poorly trained too, and its tough if you have to be in contact with them.
Basically this place has a really toxic culture, and the "core" group has known each other for years and if you aren't in that group, tough luck.
This place is only kept afloat by the fashion house name alone, so unless you're a die-hard fan of these bags (despite the declining quality) with the patience of a saint and tolerance for an insane amount of bull, then I guess this is the place for you.
Other wise, sh
A company that offers never-ending training for enhancing talents, knowledge and opportunities. The company involves in many community service as well
Daily briefing before the day start, recognizing top seller from a day before. Product review and sales record, target and budget. Company offers different training not limited to products only, but also other areas where we can improve as an employee and as an individual. Co-workers are like a second family, we know our birthdays and kids birthdays and anniversaries. We have activities outside work were we can be ourselves and enjoy the other side of each one of us.. The hardest part of the job, was changing schedules, and when pressure are on us when there's discrepancies on inventory, however we manage to adjust and comply with what work requires. The mobility in our location was very slow, that's one of the negative comment I have. The most enjoyable part of the job is when you are recognized after a job well done, one of the good things I like about the company are the activities we do as company outside the work area. Our community service and representing the company not only as a fashion group, but also as a concern group of individuals to our environment (Beach clean drive) and to our community.
Proscross training with other boutique within the zone., benefit such as health and life insurance., a yearly performance based bonus pay., training offers abroad.
Consmobility is limited, times where there is false hope (broken promises)
You have text and call clients constantly to get them in to spend money and it can actually strain relationships. the expectations have changed so drastically that its become an absolutely different company than the one i started working for 7 years ago. you now not only have to rely on your monthly goals but a high end goal which is nearly impossible to achieve. High end is the only way to keep your job (no matter how hard you work or how much clients actually like you) is to sell trunks, fine jewellery and 35k+ exotic skin bags. These aren't things the everyday person wants but your worth is measured by how much you can sell and if you can't, you're on the chopping block. Its constantly stressful and you feel like a piece of garbage when you don't achieve those goals. there is a hit and miss with management. some are happy to help, while others pretty much radiate negative energy and pick their favourites to excel. the managers can like you but will not hesitate to cut you off when you aren't producing the results for them!! so, unless you're selling high end, you won't last! clients tend to be very draining but your job is to just take it, not complain and keep going until your shift is over. no one cares about anything other than selling HIGH END. i've felt the shift in how mangers treat others for selling high end vs. the ones who struggle. selfish company.
Prosdecent discount
Consno job security, constantly changing of expectations, low commission, a lot of favortism, ugly uniforms
industry leading luxury retailer with opportunities for growth
LV is a very dynamic environment, both internally and externally. Everyday presents new opportunities to truly stand out as a leader in an ever competitive industry. From exceeding client expectations to delivering world-class service, not one employee is exempt from this mission.
The brand, at times, has fallen victim to its own successes and it feels as if there is never enough time or staff available to keep up with growing demand. This is one of the few companies in which the bottom line falls second to the client's satisfaction. A high level of emotional stamina is required to keep up with needs and expectations of the client as well as the company.
LV has the most demanding clients and high corporate standards, and those that rise up and meet the challenge are rewarded handsomely. The brand is internally competitive which brings out high performing individuals to the forefront, in terms of recognition.
One opportunity to highlight is the lack of transparency and sometimes overly competitive nature of the brand. The term 'needs of the business' is often a blanket term that is thrown around when trying to justify scheduling many late shifts or denying breaks/PTO requests. Also, corporate visits (which there are many) diverts too much focus and energy away from the clients.
Prosvisibility of the brand, personal growth, generous PTO for tenured staff
Consshort-staffed, excessive retail hours, work life balance
La société de sécurité GORON qui détient le marché de la Fondation Louis Vuitton ment aux nouveaux agents. Elle leur promet des avantages pécuniaires et une heure de pause pour 12 heures de travail. C'est faux ! Aucun respect des temps de pause. Il y a des jours où on se retrouve à faire 9 heures d'affilée avec juste une pause pipi.
Le management est déplorable ! On est traité comme des animaux. La terreur règne à tous les niveaux.
Le responsable sécurité de la Fondation est un odieux personnage. Par exemple, il siffle pour apostropher ses agents, jamais aucun encouragement ou remerciement. Que des reproches en permanence.
On prend même pas le temps de former les nouveaux agents aux consignes spécifiques du site.
La salle pour se restaurer et se reposer est constamment utilisée par la direction pour des réunions. On se retrouve à faire la queue avec les visiteurs pour aller aux toilettes. Avec une petite pose de 10 minutes c'est pas évident !
Beaucoup de turn-over. Les agents ne restent pas. Pas à cause de la pénibilité de la station debout statique mais à cause du mauvais management. On nous prend pour des esclaves. On vire un agent parce qu'il a osé demander après 15 minutes d'attente à quelle heure on allait le relever.
Pas d'émetteur-récepteur pour tout le monde. Parfois on se retrouve à trois dans une salle immense avec une seule radio. Pas très prudent pour alerter le PC en cas de crise cardiaque d'un visiteur !
Pas de badges d'accès avant 4 mois ne serait-ce que
ProsAucun !
ConsTous !
Questions And Answers about Louis Vuitton
How often do you get a raise at Louis Vuitton?
Asked Jul 4, 2022
Every year
Answered Mar 15, 2023
1 per year
Answered Mar 10, 2023
What is the promotion process like at Louis Vuitton?
Asked Feb 27, 2022
Based on who you know not what you know
Answered Apr 25, 2023
They rarely promote from within
Answered Mar 12, 2023
What is the best part of working at the company?
Asked Jun 12, 2021
A great reputation and the fantastic work.
Answered Aug 28, 2022
Benefits
Answered Jun 9, 2022
What tips or advice would you give to someone interviewing at Louis Vuitton?
Asked Jun 25, 2019
Be confident and don’t pretend to be someone else’s other than yourself.
Answered May 26, 2023
Sell yourself - tell them everything you know how to do - if they mention something you aren’t proficient in, mention what you are able to do/have done that is similar, even if it was in another roll
Answered May 26, 2023
What is the vacation policy like at Louis Vuitton? How many vacation days do you get per year?
Asked Oct 19, 2022
10
Answered May 28, 2023
80 hrs vacation, 56 hrs PTO, and 2/3 floating holidays per year. Vexation goes up by 40 hours per 5 years of seniority
