Overall Reviews at Luxottica
Retail Sales Associate | Mason, OH | Apr 9, 2020
Temps/Contractors are Invisible
Very corporate. You’ll feel like Luxottica wished you were a robot. My actual supervisor was a great person but he had no power over anything, not even my schedule. I worked very hard and got great call scores and metrics every month but was never rewarded. Zero flexibility for work/life balance. Schedules changed every 3 months using “shift bids” for my department. They say it was “performance-based” but in reality, if you’re a temp, there’s no hope of day shift for you, not even when you have great call metrics and high survey percentages. I actually liked the metrics-based system, I found it competitive enough to be engaging on its own merit but adding in the extra level of call metrics deciding your schedule made people hardly work together as a team because now suddenly if you help Jane with her call knowledge, she might get better than you and take your shift in 3 months.
All in all, the company seems like a good place to work at first, good glasses benefits, on site facilities and cafeteria, impressive building. But work there for a few months and the facade breaks down quickly. During COVID-19, corporate NEVER sent out an email to contractors/temps yet sent out several emails to all permanent Lux employees with different information like working from home details, etc. The email would say ALL Luxottica employees, with zero note for temps so one would assume they were included if they were a temp. Even the supervisors thought temps were included by wording of the em...more
Receiving Associate | McDonough, GA | Mar 3, 2020
Management is a Joke, Hours are not Guaranteed
Luxottica was a decent place to work outside of a manager who works in the Shipping/Receiving department. She expects you to work like a seasoned veteran after only a few shifts. Which can be kind of hard when you only work 1-2 days a week because they send you home early almost every shift or you get sent to a different department before you can master what you are currently doing. She also is apart of the extremely high turnover rate Luxottica has. Six people including me were hired in the Shipping/Receiving department to start 1/25/2020 by 2/22/20 only one of those six people remain working under her. Four leaving because of her and the inconsistent hours. She fired me after I was late three minutes on two separate occasions. I do understand being at work and being on time is important, we were only making $100-175 a week because of the amount of hours we were sent home early. A full check should have been around $350 a week. All 6 of us were hired to the weekend shift Saturday-Monday 12 hours each shift. In the span of almost a month we did not work a full 36 hour week once. We left early every single Saturday, only had to come in 1 out of 5 Sundays and got sent home early twice on Monday. While they said it was a 36 hour work week we averaged about 20-24 hours. They told us it would pick up and we would receive more hours. It never got any busier and we still kept getting fewer than 36 hours a week, despite that they still hired 3 more people for the department. She ...more
Licensing Manager | San Francisco, CA | Feb 24, 2019
Stressful, poor management, high turnover
I worked for LensCrafters for 18 years as Licensed Optican in California. During that time I had over 30 General Managers.
At the beginning the benefits were great but as time passed more and more was taken away. Commission and spiffs became inconsequential. Performance was mandatory but there were absolutely no incentives to make one want to excel. I was the top performer in sales and customer satisfaction for the duration of my employment but that was never good enough according to management.
During my employment LensCrafters / Luxottica cut the hours of full time associates from 40 to 30 hours a week. We were able to keep our full time status but that meant one weeks worth of pay lost each month. Forcing employees to supplement their paychecks using our own PTO (paid time off). Long story short ...no vacation.
Expectations were in place by management to perform as usual or beyond while staffing was minimal at best on the floor. Not only were we expected to uphold KPI’s (key performance indicators) but act as store security because theft was so bad, putting many associates at risk of physical harm. Acting as Store security was a constant condition working at LensCrafters, an extremely stressful and fearful environment.
I’m not sure how I lasted 18 years. I foolish to waste so many years with this company. I must of had really low self esteem.
Live and Learn.
ProsMy Luxottica penson afforded me to quit and move away.
ConsPensions are no longer offered to new employees.
Store Manager | Pleasanton, CA | Mar 1, 2019
Sell sell sell or Corp will be on your A$&!!!!!
I was prompted twice in my 3 years with this company who I never really saw my self working for cause of immaturity of the upper management and teenage staff. They sold me with a great salary which came with 45 to 50 hour work weeks. 3 day a year of sick time and no stock options for Luxottica who everyone knows owns the entire eye wear market! He’ll thete us even a documentary on this company strong arming Oakley and Rayban to sell there company over to them! I ran one of the top stores in the Country and a prestigious location but it was terrible. Corporate crazy expectations of a dying retail industry that’s all gone online. Goals were great in the first year but became ridiculously inflated and micro managed with their selling model The Sunglass Hut Experience which was ridiculous because it’s wasnt ideal for the average guest. Yes, give good service and they will come back but Luxottica wants you to be a car salesman selling $14 Sunglass at a $300 price. If your a parent definitely don’t work here! Basically your a babysitter at this job being a manager. At times the upper management is rude and unprofessional as well as some team members. The background check let a arrested attempted murderer into one of the stores too. Yes!!! Unbelievable
You never see your family ..ever!!!!!
ConsEverything else, hours, rude associates, rude guest, goals, healthcare one of the worst
Call Center Representative | Mason, OH | Jul 3, 2019
NON-ADHD compliant, even after bringing paperwork from TWO doctors
After resigning because I could not learn the computer software fast enough for their liking, I immediately found out that what they had done to me was noncompliance with my medically diagnosed ADHD. I was coached repeatedly and was told more than once that "this might not be the job for me," because nothing was sticking. That's ADHD. I had never attempted a computer job before and this was not intimidating to me when I applied, because I can learn anything, it just takes me longer. I was in a training room with 12 people talking and distracting me. They did sit someone next to me to assist me after my first emotional breakdown. The guy next to me was blowing and huffing because I kept holding up the class and I finally broke down. It was like reliving high school all over again. No compliance for my twice diagnosed chemical imbalance. If you're ADHD, don't even bother. They don't care. I contacted lawyers and everything, but no one answered me. I think because I resigned, I was screwed anyway, but I promise you, if I had to do it over again, I would let them fire me then file a complaint with ODD. I think I made five weeks and I was so grateful for that job when I got it. It's so sad that they don't treat people that learn differently than others in this way. On the other hand, if you're computer proficient, you'd love it.
Team Leader | Chicago, IL | Mar 22, 2020
the company couldn't care less about patients or employees
The management all regurgitates the same jargony phrases about caring for the patients and employees, but everyone is pressured to do whatever it takes to make money. Every MD office reminds patients of annual visits but we associates of LC are required to record twelve (yes TWELVE (12)) categories of hassling anyone who's ever visited to get their credit cards back in store. Not anywhere in the job description but you can get written up for not "being obsessed" with obtaining exams.
DO NOT TRUST "STRETCH ASSIGNMENTS" There's high turnover for a reason, trying to get promoted means they just give you the job without pay for months to years as a "stretch assignment" before they're willing to let you apply for the pay for the job you've already been doing. Nearly half the stores in my region are being run by "Acting Managers" meaning none of them are paid as managers but they're held to the same standards. I know at least one who was written up for not performing well enough but he didn't even hold the title yet! Classic tactic to get the manpower without spending money on the people.
A relationship with your employer should be defined by open communication and clear expectations. This company will actively work against that to get employees to do more than their job description.
Technician | Clive, IA | Oct 12, 2018
Was better in the past.
Lenscrafters used to be a great place to work. They recently made some changes that basically ruined the company. They shut down a bunch of labs all over the country with no warning. They just came in and said you will be closing your lab in a week or so. When the employees tried to communicate this with other labs the company denied and shut off most communications. Their quality has gone way downhill because they were losing customers so fast they basically said to send out glasses that were sub par just to be quick. A lot of the jobs now go to an outside lab that is absolutely terrible. Glasses come in completely messed up. If we have to send them back to be remade depending on what the issue is it possibly comes out of our commission not the ones who made them incorrectly. They have zero communication with the stores anymore and the times they do interact it is to add more paperwork for the managers. It has become a very hostile work environment because of an extremely low morale.
ProsPaid PTO. Flexible hours.
ConsNo communication, Very disconnected from corporate, Bonuses have been cut extremely low, Company has told numerous lies, Some of the higher ups know what is going on, They either leave or attempt to console us rather than fix the issues, The turnover rate is atrocious.
Optician | Lee's Summit, MO | May 4, 2020
Some great opportunities, but not a lot of advancement
My direct manager was amazing. Even having not worked there for a couple of years, her and I are still friends. She made it possible to have a work life balance. The management above her however, were all about the bottom line. They might make it seems like they were listening to you, but you knew you were not important to them and treated that way. There are some great opportunities to travel once a year, nationally or internationally depending on what you are chosen for, doing charity work for OneSight, which I highly recommend and is an incredible experience. Other than that, there is not much room for advancement. I could have become a manager in a different store, but seeing what my manager dealt with and no clear path as to where I would go from there, it did not seem worth it. Compensation and benefits were fair for. In fact, I was hired as part time and through hard work and helping out at different stores/brands, I was audited by the company and made full time within 6 months. The culture was fun because it was fun seeing the new brands and designs coming out first, plus trying on the new frames.
Sales Manager | Orlando, FL | May 1, 2018
If you want 30% off sunglasses then this is the place for you
I do not recommend anyone work here full time. Management cares only about management and you are just a disposable asset. 30% off was okay I guess. This company has no growth opportunity unless you start in management. Sales starts pay at $9.40/hr. Shift manager makes $11-12and store managers make $16-18. They will sell you on “you will get 1-2% of commission” so “come in and kick butt” but reality is every store doesn’t get commission as every store doesn’t make they’re week. Only stores to my knowledge making constant commission are- MCO-millennia mall downstairs location and Disney location. Other locations are so so and don’t always make the week. As a “full timer” sales manager you’ll get about 28-30 hrs a week and of course benefits are out of the window. If you call off 2 consecutive days you better have a doctors note otherwise don’t bother coming back to work. Don’t trust management and if you decide to work here just have a plan B job that you can go to right away once you’re let go or they start cutting your hours.
Pros30% discount on sunglasses
ConsNo breaks, no pto, no sick days
Customer Service/Sales Representative | Florida | May 3, 2018
Customer Service and Sales Rep Associate
Provide quality customer service, and assist with sales.
• Coordinate visual designs for new floor models and sales displays.
• Maintained front door display to streamline flow and enhance sales.
• Oversees cash register for opening and closing of store calculations.
• Responsible for planning and implementing new merchandise promotions.
• Supplied advance materials for schedule meetings, and team conferences.
• Coordinate and assist with sale event planning and merchandise freelancing.
• Evaluate merchandise inventory, damaged merchandise and stolen merchandise reports.
• Coordinate and managed multiple projects and events such as new merchandise marketing.
• Assist with implantation of security and loss prevention strategies for merchandise assurance.
• Handle returns for damaged merchandise for high-end designers, vendors and manufacturers.
• Responsible for fixing damage glasses and adjust lenses including the frame of the glasses for customers
satisfaction and comfortable wear.