Very corporate. You’ll feel like Luxottica wished you were a robot. My actual supervisor was a great person but he had no power over anything, not even my schedule. I worked very hard and got great call scores and metrics every month but was never rewarded. Zero flexibility for work/life balance. Schedules changed every 3 months using “shift bids” for my department. They say it was “performance-based” but in reality, if you’re a temp, there’s no hope of day shift for you, not even when you have great call metrics and high survey percentages. I actually liked the metrics-based system, I found it competitive enough to be engaging on its own merit but adding in the extra level of call metrics deciding your schedule made people hardly work together as a team because now suddenly if you help Jane with her call knowledge, she might get better than you and take your shift in 3 months.
All in all, the company seems like a good place to work at first, good glasses benefits, on site facilities and cafeteria, impressive building. But work there for a few months and the facade breaks down quickly. During COVID-19, corporate NEVER sent out an email to contractors/temps yet sent out several emails to all permanent Lux employees with different information like working from home details, etc. The email would say ALL Luxottica employees, with zero note for temps so one would assume they were included if they were a temp. Even the supervisors thought temps were included by wording of the em
Typical day at the corporate office in Mason, OH involved meeting after meeting after meeting...and no time to ever do the work that came out of all those meetings. I did learn more about the optical industry, and learned some new skills that I have been able to utilize in other work. Forget normal work weeks, 50 to 60 hour is the minimum at the corporate office. Employees afraid to leave at 5pm, you will be dinged for not working hard enough. Constant fear of losing your job leads to a very poor work environment.
Management, or the Leadership Team as Lux likes to call it, showed very little leadership. Lux is incredibly top heavy, too many chiefs and not enough Indians. The leadership team seemed to have very little to do with talent and ability, and more to do with who you knew. There are some quality managers of course, but unfortunately those people are very few. This company is incredibly corporate, layers and layers of management and red-tape.
Hardest part of job was dealing with the indecision of the leadership team. Prepare to be given direction to only minutes later have that direction changed, and within hours have it changed once again. It's all about squeezing every penny out of the customer, rarely did I ever hear anyone in leadership mention helping someone see better.
Lux likes to tout all sorts of perks and the potential to make a big bonus. Don't let that fool you, to make bonus the sun, the moon, the stars, and the planets all must align! The review proce
Prosnice corporate office in mason. gym, bank, and large full-service cafeteria on-site.
Conslong work hours, poor leadership, compensation below industry standards.
Being a Lab tech would be fine if you got the training. As a retail employee of several years, I am used to thinking on my feet and learning quickly. How you are supposed to learn to do this job with no training is beyond me. I was the only one in the entire store who kept up with the Luxotica online training.
The staff made it so much worse as they all hated one another so on top of doing the job of three people, I also had to placate grown people in their late 40's and 50's every single shift.
They either work you 29 hours a week so you don't hit 30 and get benefits or you get 4 hours a week. If you work over 30 hours a week, which happens often, they act like it never happened and don't report it because they won't give you benefits. There were people working 36 hours a week for a year on our staff who "weren't considered full-time," and couldn't get benefits.
If your shift ends at 4 and the lab wants you to stay half an hour to run more glasses or clean up after them so they don't have to do it at closing, OH WELL YOU HAVE TO STAY.
I was also helping close out the retail side, cleaning, and restocking their shelves while the Assistant Manager watched TV on his phone. If I helped the retail side, the lab side screamed. If I refused to help the retail side as the lab wanted, the manager screamed and somehow my hours would get cut. The Assistant Manager could be as big a jerk as possible and refuse to help anyone else and that was fine.
The backbiting was
Luxottica was a decent place to work outside of a manager who works in the Shipping/Receiving department. She expects you to work like a seasoned veteran after only a few shifts. Which can be kind of hard when you only work 1-2 days a week because they send you home early almost every shift or you get sent to a different department before you can master what you are currently doing. She also is apart of the extremely high turnover rate Luxottica has. Six people including me were hired in the Shipping/Receiving department to start 1/25/2020 by 2/22/20 only one of those six people remain working under her. Four leaving because of her and the inconsistent hours. She fired me after I was late three minutes on two separate occasions. I do understand being at work and being on time is important, we were only making $100-175 a week because of the amount of hours we were sent home early. A full check should have been around $350 a week. All 6 of us were hired to the weekend shift Saturday-Monday 12 hours each shift. In the span of almost a month we did not work a full 36 hour week once. We left early every single Saturday, only had to come in 1 out of 5 Sundays and got sent home early twice on Monday. While they said it was a 36 hour work week we averaged about 20-24 hours. They told us it would pick up and we would receive more hours. It never got any busier and we still kept getting fewer than 36 hours a week, despite that they still hired 3 more people for the department. She
Accounts Receivable Clerk | Dallas, TX | Feb 13, 2014
An environment where numbers matter more than the employees.
A normal day at Luxottica would consist of a morning meeting and overall plan to acquire the goal for the day. Changes would then be made to the coating machines necessary to meet the daily goal. The work volume would be moved to our area of the department where we have to load the lenses into sectors and into the coating machines. Maintenance is required on coating machines everyday, so as an operator I would have efficiently complete this task while at the same time other coating machines are running simultaneously. Maintenance involves changing the shields protecting the inner walls of the coating machine from chemical deposition, replacing ion guns, and at times replacing electron beam gun emitter(rebuilding these different types of guns are also part of the maintenance). That is usually a typical day. I have learned how to work with others and how to plan my day around the expectations that my upline provides and what management expects. I've also learned how to troubleshoot these coating machines. There are times where alarms/errors occur during the coating process, the machine pauses, so one must know how to correctly clear the error otherwise the run could be blown(ruin the lenses inside). It is very critical to pay attention and to be aware of every detail to avoid such a mistake of blowing a run full of hundreds of lenses. The hardest part of the job is dealing with others with different ideas to the job, other than that the actual job is not that difficult. The mos
Customer Service Representative | Mason, OH | Mar 15, 2021
Just dont/you will regret it!
This place is only interested in contract work assignments. I was told they wanted to hire me, (even used my scripting I used on my own calls for future training classes), but without a word ended my position on the 90th day. This company does not train efficiently(because they don't care if you succeed-because you wont last long), communication is poor and no one is held accountable for anything they say. They want you to fill a seat-that's it, and they will not hire anyone, so they can avoid giving any benefits or security. I was lied to and told they over hired for the position but a week later was contacted by multiple recruiters for my SAME position. I'm now facing a possible eviction and all my bills are due, due to not knowing it was a 3 month contract (I was advised it was a temp to hire) and I am now scrambling to find alternate work. I kept hearing how I was great, my numbers were great and how everything was soo great, until I was blindsided. This company does not value anyone coming through the door and it is a consistent cycling through employees. I saw them cut over 12 employees that had a 2 month contract-and those employees weren't aware it was contract work. And this company is well aware you can't collect unemployment but promises you the moon. There was no legal recourse for what happened to me, even though morally it is shameful. Totally worst experience of my life! I wouldn't work here if they begged me too!
And after this experience, I have taken to
I was a temporary employee. The manager didn't give my hire on paperwork for a week or two, even after me asking her for it for a few days. I finally got all of my paperwork completed, next paycheck came and I still did not get paid. I had to remind the manager several times to contact HR with proof of my hours worked. This delayed my first paycheck by a month! Fast forward to January 8th, and I didn't receive my pay, again! Why? Apparently, Lenscrafters changed their payroll system and for some reason my direct deposit did not go to my account. Today is January 14th and I still have not been paid! I can't get a hold of anyone except for a customer service rep through Facebook and she can't help me much. I can never reach an HR Manager. I do not want to speak to your HR call center through ADP!
I received no briefing over the optical side, even though I was to assist customers pick out the correct eyeglasses for their prescription. Customers would ask me questions about the optics side but I could not help them because the store did not want to train me on that side yet. So, after spending all that time with the customer, I was then to push them to another eyewear consultant, whom would reap the benefits (commission) of my customer service.
I am a firm believer in having fun where you work, but it needs to be kept professional! If employees are going to be loud and BSing with each other, do it in the break room. The manager shouldn't have to constantly shus
Your day begins with people running to the time clock because the company moved them to each department and away from the front door. Parking is horrible and you usually have a quarter mile walk to get inside the building. You can learn to use multiple systems but you're at the mercy of whoever is training you to do so. People are so afraid of being replaced that they won't fully train you! Management is about production and attendance. That's it. There's no employee development and your production requirements constantly increase. The supervisors are uneducated whip crackers who could care less about your vacation time, even if you put it in 2-3 months ahead. No supervisor is even allowed to develop their own management style. It's either Lux's way or the highway. Co-workers are okay for the most part but most are related and gossip is rampant. The hardest part of the job is not to lose your cool after being dressed down in public by your superior for numbers or otherwise. Management treats associaties like children and policies are not enforced equally across the board. Matter of fact, most company policies don't even apply to management. HR never sees your side of anything! The most enjoyable part of the job is walking out the door at the end of your shift. There's no better feeling than being able to think, walk, and use the restroom at your own convenience. This company really is in need of a union. It's actually TOO LARGE not to have one.
Prosit's a job
Consbad management, no union, fire at will, unqualified superiors, lack of training and development, can't use paid time off, no upward mobility, racism, nepotism, sexism
Very productive work environment, but poor management.
No matter what the day, there is always something that needs to get done. This job is for anyone who loves a good mix of retail and healthcare and enjoys staying busy. The management, however, was very poor. When I first began working there, everything and everyone was great! The manager who hired me on was absolutely amazing; a great person to learn from. About a month after I was hired, though, they were let go, (for an understandable reason that I'm not going to disclose) but after that everything was very hectic. They couldn't find anyone to fill their place, so other managers were always coming in from other stores. They gave the retail manager almost all of the work load with nothing to show for it. They never really talked to me about the issues going on, but I could just tell, and once they left for a different job, it was pretty much confirmed. After they left, the store was at an even greater loss in management. Everyone still worked together as a team to get things done, though, and overall it stayed a positive environment; it was just very unorganized. From what I gathered, it was a problem at my particular store; the rest were fine. The company is amazing when it comes to promotions. As long as you can make it happen, the opportunity they provide there is really endless. Again, I would recommend to anyone interested in optometry and retail. For anyone else, I would say to look elsewhere.
ProsGuaranteed breaks every shift over 6 hours, decent pay, holiday pay for even part time employees.
I worked for LensCrafters for 18 years as Licensed Optican in California. During that time I had over 30 General Managers.
At the beginning the benefits were great but as time passed more and more was taken away. Commission and spiffs became inconsequential. Performance was mandatory but there were absolutely no incentives to make one want to excel. I was the top performer in sales and customer satisfaction for the duration of my employment but that was never good enough according to management.
During my employment LensCrafters / Luxottica cut the hours of full time associates from 40 to 30 hours a week. We were able to keep our full time status but that meant one weeks worth of pay lost each month. Forcing employees to supplement their paychecks using our own PTO (paid time off). Long story short ...no vacation.
Expectations were in place by management to perform as usual or beyond while staffing was minimal at best on the floor. Not only were we expected to uphold KPI’s (key performance indicators) but act as store security because theft was so bad, putting many associates at risk of physical harm. Acting as Store security was a constant condition working at LensCrafters, an extremely stressful and fearful environment.
I’m not sure how I lasted 18 years. I foolish to waste so many years with this company. I must of had really low self esteem.
Live and Learn.
ProsMy Luxottica penson afforded me to quit and move away.
ConsPensions are no longer offered to new employees.
Sunglass Hut... This company has gone through alot of changes over the recent years. This company use to offer a very rewarding pay structure for those who performed well. Earning up to 5% commission and bonuses. They have restructured pay 4 times in the past year alone and it's become a serious joke. There is no consistency in goals over LY and that's how you bonus and make commission in this company. Once you take the business to its near maximum potential for the area you live in, it's like hitting the ceiling. Yearly raises are laughable and insulting averaging 1 to 2% even with good performance and gains. You have to be committed to this job 100% as it will require alot of attention to be successful. You will receives calls in your time off, have to drop everything for people not showing up for whatever reason, or if people quit before you have planned PTO you are canceling your vacation... it happened to me multiple times. Alot of managers seem to have a hard time even using their PTO or holiday time off before it expires. It can be hard to balance having too many employees or too little... And with recent labor reduction it's hard to keep any quality employees, nevermind develop them into super stars that will help earn you money... cause if the store doesn't hit goal NO ONE makes commission on the team. The people calling the shots higher up I assume have zero experience in the field as they are rolling out more micromanaging task than actual strategies to improve ove
ProsFree sunglasses, good foundation for learning to run a business, managing, and sales skills
ConsIncome potential is limited, long stretches of work days and hours, one manager show
Buenas condiciones laborales y buen ambiente de trabajo
- un día típico en el trabajo:
Limpieza del mobiliario, recepción de producto a tienda y posterior almacenamiento
Atención personalizada al cliente y venta del producto, en este caso, gafas de sol
Funciones de caja (Cobro, dotación de dinero, conteo de dinero)
- lo que aprendiste:
Conocimiento de materiales y nuevas colecciones de gafas
Ajustar la gafa a cada tipo de cliente, si fuera necesario
Escuchar a cada cliente y encontrar la gafa que mejor se ajuste a sus necesidades sean económicas, funcionales o por estética/moda
Hacer inventario dos veces al año para tener un control de la mercancía que se tiene en tienda
Hacer pedidos especiales de gafas que habitualmente no se tiene en tienda en temporadas donde se precise un volumen más alto de venta o demanda de los mismos clientes
Responder correos internos de la empresa (feedbacks semanales, promociones, dudas que puedan surgir en el trabajo) al igual que pasar las ventas diarias a Excel.
- la dirección/gerencia:
Muy profesionales y dispuestos a cualquier duda que pudiera tener el trabajador
- Cultura laboral:
Ayudar a los trabajadores a incentivar la venta con cursos de formación vía online y así estar al tanto de las nuevas colecciones y lo que demandan los clientes
- la parte más difícil del trabajo:
No tenía dificultad dado que me encanta trabajar cara al público y tengo buenas dotes comunicativas
- lo que más te gustó:
El trato con la gente, acertar con las necesida
ProsBuenas condiciones laborales, así como premiar a los trabajadores para incentivar y motivar sus ventas, crear un mejor ambiente laboral
ConsLos horarios comerciales (de lunes a sábado, incluyendo algún festivos o temporadas altas como navidades, rebajas o promociones especiales), No tener vacaciones en verano por ser temporada alta en la venta de gafas de sol
Everything Lux touches, it ruins. They destroyed the once proud company, Lenscrafters. They destroyed the standards that Ray Bans were known for. They completely destroyed the quality of Oakley, and the list goes on. Lenscrafters was a phenomenal place to work. They were always listed in Fortune Magazines top 100 companies. That quickly went down hill. Now we are a shell of our former glory. Very high turnover rates. No training, no quality control, we are pushed to just "send out the glasses" instead of making sure they were manufactured right. Lab gets dinged on their commission if they fail an eyewear. Retail barely makes any commission anymore. They give is zero hours for associates. I had to get rid of half my team because of no hours. We are constantly asked by customers about lack of available associates. Usually staff one man teams on the floor and labs. Have to work 12 hour days to cover now. Due to having to get rid of associates, now have ZERO flexibility in scheduling and vacations. No training hours, we get 20 hours to Onboard a new associate. That's 20 hours to have them go through all company and government required training. All product knowledge training, all Point of Sales training, and then optical training (they forgot we are an optical company). Really? You want us to teach basic optics in a few hours? Associates are literally thrown in the floor and expected to help patients with one of the most important part of their anatomy, their eyes and a
When I began my journey at LensCrafters, I thought this is a retail place like no other: energetic, care about their people and customers, innovative and seriously no competition from other optical retailers. My boss at the time was great but tough - yes there were tears and blood but you certainly were rewarded and felt that this is the place you can grow...but that changed, once management changed.
I was always supportive of management and their initiative, but when it began to feel like they are out to destroy your career, and if you felt you were already down, the shark came to that final bite, it became overwhelming...it felt like there was noone else to turn to. This is toxic - also toxic to talk about your staff in negative respect, because you do it to one, it eventually comes back to you and for upper management to do that is a graveyard digging for you alone.
If you can bend over and take all the beating with a smile and "genuine" acceptance then this is the place to work (because that same manager will have the same done from up above - so yes it comes from top down).
To conclude, if company is saying "customers and employees matter", simply following up with cutting employee hours/ store manpower, clients complaining because there are 4-15 customers per associate on regular basis, LAB running on bare minimum manpower, management overworked as a result, and upper management pushing because their arms are twisted (and ofcourse they make much more than those
Questions And Answers about Luxottica
What is the best part of working at Luxottica?
Asked Oct 14, 2019
Answered Sep 20, 2022
Nothing the management is biased and horrible
Answered Jul 1, 2022
How often do you get a raise at Luxottica?
Asked May 9, 2022
Answered Oct 1, 2022
Answered Sep 28, 2022
If you were to leave Luxottica, what would be the reason?
Asked Mar 18, 2017
Management & PTs that create toxic environment. No HR support
Answered Sep 20, 2022
The pay is not competitive at all and raises are minimal. Always working weekends, schedule is inconsistent and no consecutive days off
Answered Nov 6, 2020
What is the promotion process like at Luxottica?
Asked Mar 9, 2021
On a performance base
Answered Oct 1, 2022
Answered Sep 27, 2022
What is the work environment and culture like at Luxottica?
Asked Jun 29, 2016
SWEATSHOP!! Stay away unless you like long days and low wages.