Not the company you think they are, and not the job you think it is...
I am a CSA and let me start off by saying that when you interview for this job they will explain (if at all) that this job has LIGHT sales. They do not mention anything about sales goals, sales meetings, sales activities, or anything like that. They are sneaky right off the bat. First, after you get hired, you have to attend orientation for about 1 1/2 weeks, give or take a few days. On the first day of orientation they make you watch this video filled with employee's stating what an "amazing" and "great" company People's United Bank is to work for. I would love to know where these employees are working, because it's no branch that I've been in. Anyways, so you go through your training and not once do they ever mention one word about sales or sales goals. After you complete training you then go to your branch that you were hired at and they give you about 1 or 2 days before you are by yourself. Still, nothing mentioned about sales goals. After about a month or so, you will get called into your manager or sales manager's office and then that's where the real fun begins. They will give you these goals that you absolutely need to meet. Which are checking accounts, business accounts, LTI (long-term investments), life insurance or business services. When I first got all of these goals thrown in my face I had no idea what to say, because personally, I can't stand sales and I said to myself "wow, if they would've just explained to me that I was basically hired to be a sales person I
A typical day at M&T consisted of a variety of tasks. My day usually starts with opening the Trust Vault with a member of a different department. When requested, I pull securities from the vault for delivery or audit the Vault. After the vault is open, I begin with checking our systems to see if any outstanding mutual funds have settled and contacting account officers as to any changes or problems that could arise in this process (i.e. Mutual Fund Rejections, etc). After that, I check ACAT reports to see the status of any current account transfers; contact administrators as to credit cash coming in, debit cash going out, transfers rejecting, and timing issues. After the morning work, I usually perform a self-audit to ensure I haven’t missed any settling mutual funds or ACAT requests by comparing my work to what is on our systems. After that, I process our daily work; free receipts, deliveries, transfers, collateral swaps, and any new ACAT requests or mutual fund delivery requests, while routinely checking reports to see if any of the securities I am working with have physically come into the bank or have left the bank. At the end of the day, I close the vault with a member of another team and receive securities into the fault. Occasionally, we audit the entire vault to ensure accuracy in our shadow systems so that what we hold in the vault is reflected on SEI (our shadow system). Lastly, I audit all of our team's daily work and record all transaction's into our daily stats.
Prospeople, environment, geographic location.
Business Intelligence Developer | Buffalo, NY | Nov 26, 2014
SQL Server/BI Developer (SSIS/SSRS)
● 8 years of Information Technology development experience on Database Design and Development in SQL server 2012/2008R2/2008/2005/2000 system in OLTP and OLAP environment in various industries like Finance, Insurance and Health Care.
● A motivated, highly organized individual and enthusiastic team player with excellent communication, analytical and problem solving skills.
● Has in-depth knowledge of Transact-SQL (Data Definition Language, Data Manipulation language)
● Creates tables, views, user defined functions, cursors, derived tables, common table expressions (CTEs) and Triggers to facilitate efficient data manipulation and data consistency
● Dealt extensively with Relational Database Management Systems, including E/R Diagrams, Normalization, Constraints, Querying, Joins, Keys, Data Import/Export
● Wrote sub-query, correlated sub-query, complex Stored Procedures and ad-hoc TSQL statements
● Encapsulated Ad-hoc TSQL statements into Store Procedures for Optimization
● Wrote ad-hoc queries utilizing Dynamic SQL and SQLCMD command line utility
● Created and maintained Cluster Index and Non Cluster Index
● Implemented ETL Packages using DTS and SSIS 2012/2008R2/2008/2005/2000, creating SSIS,DTS packages for large data transfers between MS-SQL Servers and automating using SQL jobs
● Implemented all transformations available on the SSIS toolbox.
● Created master and child packages, package configurations and logging
● Used variables and exp
Beware to anyone considering working here...especially if you're outside the organization and have never been in a "Bank" environment. The culture is horrible...especially in the building I was in. The majority of people were non-social and made you feel uncomfortable by their unfriendliness and they distanced themselves from you. There's no fraternization, no camaraderie with other coworkers....just a constant "CYA" atmosphere where everyone is afraid to offend the next person and if you do, beware! If you don't fit in or conform...watch out!
The work environment's most common statement is, "The Bank" says do this or "The Bank" says do that and it's very similar to the Wizard of Oz whereby everyone has to listen without any voice or opinion!! You'll never have your ideas or suggestions heard as "The Bank" has their own way of doing things and if you don't like it, either keep your mouth shut or find another job.
The management I was subjected to was awful and never provided any guidance as a new employee to get acclimated to "The Bank" ways and the unwritten rules of how to work with the numerous departments that we had to deal with. Speaking of....it's insane how many people are involved with the simplest things all because of the CYA environment that exists there. The waste of time, energy and effort is unbelievable all because of "The Bank's" culture.
The management (which are all VP's) only cares to "look" good in their supervisors eyes and could care less
I cannot speak for other markets, but the Westchester/ Rockland market needs work. The turnover rate is too high because outside hiring is encouraged more than hiring from within; and even when they do hire from within, it is usually based on favoritism and not who really deserves it. There are unnecessary meetings and conferences held weekly by upper management, claiming that it is to "help" branches attain their goals, when really it is only a waste of time. The goals themselves are unrealistic, as they do not seem to coincide with demographics. How am I supposed to sell a certain amount of credit cards or loans of any kind to an area that is not particularly affluent? This company has no financial advisors that are bilingual in an area that is 90% Hispanic, and then hold YOU directly accountable for not reaching branch goals.
Not to mention the technology is incredibly outdated, and that makes selling this bank even more difficult. Customers prefer a faster, more efficient way to do their banking these days. Meanwhile, almost all of these ATMs still require ENVELOPES for a simple deposit and even CASH deposits are not made available immediately.
Also, because of the increased in-store approach to banking, "bankers hours" are a thing of the past. Be prepared to work 9am-7pm shifts consecutively (especially if you're short staffed, which is ALWAYS in this market), and still only have a 30 min break. In-stores are also allowed to have only ONE employee running the entire br
ProsExpensed travel, flexible hours if you're in an in-store branch, OT available almost always, lots of training available
Unorganized local Bank with poor management and technology looking to grow
Be forewarned !!!
Taking a opportunity with People's United Bank will be more of a punishment than a career path.
The organization does not invest in their "people" with training and development. Everything you learn will be on the job, and your skill set will no longer be applicable to anything outside of retail banking. And to be clear, their retail banking system is from the stone age. You will be learning how to bank with systems and methods that are 10-20 years behind competitors. People's has not made any major investments in technology at their branch locations or technology advancements such as Apps for their customers. They have a repeat strategy year over year, with failing track records.
As a branch manager at People's United Bank be ready for a hectic seven day work week with 10+ hour workdays. Several challenges in your role responsibilities such as: untrained staff with no skill set and lack of resources to get them up to speed. Unattainable sales goals which you are accountable and underdeveloped co-managers (if you are lucky enough to have one at your branch). Also, be ready for broken promises from leadership with no transparency.
For customers of the bank, please know that you should anticipate a very broken service process. What would normally take 3-5 business days at any other bank, will take up to one month to complete at Peoples. Take your money elsewhere! Unless of course, you'd like to open a low paying CD account so that the bank can lend i
ProsCan’t think of any
ConsNo work life balance, Bad compensation, long hours, horrible technology, high turnover of employees, upper management unwilling to help, unwilling to change
-A typical day at work involves taking care of immediate sales goals, while preparing pipeline for the future. Maintaining customer issues, and engaging with current and prospective clientelle. Conformance issues are a priority in a banking environment. Conference call involement and meeting ever-changing and exceeding expectations.
-Knowledge of banking products, state and federal laws, and an expanded knowledge of exceptional customer service and increasing sales initiative.
-Micro-managing increasing and making lower level management irrelevant. Good for immediate profit increase, but creating a destabalization of evenly distributed and strong management. Very formatted managerial training (may be the result of redundant jobs in upper-management increasing expectation). This creates very blueprint new managerial staff which leads to a disruption in sales environment.
-Co-workers are well-hired and have created a healthy environment of in-branch competitiveness, as well as, supportive and consistent in-branch training.
-The hardest part of the job is meeting expected and constantly increasing goals which leads to every in-branch bonus (team incentive, not individual). There is no curve, bonuses are paid out on a black and white system. This leads to in-branch shaming and disdain. There are many scheduling expectations, which make it near impossible to send out staff members to necessary training (short staffed, and constant staffing needs). This leads to hourly employee
ProsGood learning experience.
ConsLittle to no breaks, interference with home life, vacation scheduling and two day weekends are exceptionally difficult.
A supportive environment that encourages serious professionalism
The one year I spent at M&T was eye-opening. Prior to that I had only worked in retail customer service for four years and I was not even remotely prepared for the drastic shift in work culture.
The training at M&T was comprehensive and thorough. However maintaining the job required skills I had never developed, such as time management, public relations, and self-motivation. Working retail, you learn quickly how best to simply get through the day until you can go home. In banking, however, you need to develop initiative, and an eye for detail.
My coworkers were welcoming and supportive and patient with me, and management went out of their way to give me opportunities to succeed. A typical day involved a morning of processing large overnight deposits from local businesses, leading into a day of assisting customers, verifying accounts, and checking forms for inaccuracies or problems.
I was let go after making a series of costly mistakes, such as leaving money in my drawer when I left for the weekend, processing a check which was out of date, serious blunders made by someone who wasn't prepared or suited for a job that required active engagement with the work.
For someone who does have those skills, I can't recommend M&T bank highly enough. The only real downside is that after I was hired the bank switched to an HSA for their health insurance, a decision of which I strongly disapprove, and which may be an understandable deal breaker for someone in need of reliable
ProsA kind and supportive work environment, competitive pay, comprehensive training, a sense of comeraderie
ConsHSA health insurance, customers who take offense at being asked for identification to withdraw money
Dedicated in producing the best possible documents for the Army.
A typical day consisted of technical research either on the internet, Original Equipment Manuals (OEM)’s, archived documents, drawings, or other means of locating the required and accurate technical information required to produce a quality technical manual or procedures.
I would write several procedures to be incorporated into a larger technical manual and was under time restraints to reach the desired deadline for the team. I had to interface with other technical writers and illustrators consistently to achieve the company’s goal of providing a final product to the Army on time and within the budget.
What I learned:
I learned how to use an Interactive Electronic Technical Manual (IETM) program that uses HyperText Markup Language (HTML) coding instead of the normal MS Word process. I edited, reviewed, published, and entered technical procedures from other technical writers in MS Word formatting in to IETM format. This was a great learning experience and one I can hope that I take to another position.
Working with other co-workers could be frustrating at times due to the fact that they were under time restraints also. I only intervene with other co-workers for help in finding information on a particular subject that they might be an expert on, in which their information would be invaluable in completing my project. Most of time other personnel would be very helpful in steering me in the right direction, which allowed me to complete my project.
ConsNot much privacy, the desk were very close to each other with no partitions.
Subpar management and poor communication make an otherwise enjoyable job, unpleasant and frustrating
People's United Bank, as a whole, is a decent company. The compensation is acceptable and the work load as a whole is bearable. The positives for working for this company are far outweighed by the negatives.
The quality of management varies widely depending on location and weighs heavily on advancement opportunities. The success one achieves strongly relies on having a supportive branch management team. Unfortunately the divide between branch leadership styles is vast from location to location. If one is fortunate to work with a strong, supportive management team, they are likely to succeed and advance within the company. If an individual is less fortunate and works with subpar management team, it is very likely to be an unpleasant experience.
Upper management shows little concern with individuals and drives performance over job satisfaction. Despite trumpeting a desire for all employees to succeed and enjoy their careers, upper management does little to address issues arising in a branch due to poor management as long as the location is delivering sales results. Upper management is also reluctant to support staff succeed and will take branch management's opinion as gospel which is problematic due to the deep divide in quality of branch management.
The fact that an individual's success is so heavily reliant on one's direct manager is troubling, especially due to the wide range of management quality. The company overall is more focused production rather than employee satisfac
ProsManageable workload, decent compensation
ConsManagement, poor communication
Questions And Answers about M&T Bank
How are the working hours at M&T Bank?
Asked Jun 29, 2016
Your pretty much working every day sometimes they take advantage of you
Answered Aug 6, 2020
930 - 730 at least 3 time a week. you are suppose to get every other weekend off but that rarely happens due to consistent under-staffing.
Answered Jul 16, 2019
What is the work environment and culture like at M&T Bank?
Asked Jul 6, 2016
Do not waste your time with this company they pick and choose who they like.. you will never get promoted. If they can they will try to get rid of you. They take advantage of you. Upper management support each other.
Answered Aug 6, 2020
Local branch had a great team and very friendly environment.
Answered Sep 9, 2019
What is the interview process like at M&T Bank?
Asked Jun 16, 2016
Industry norms. Phone interview with Recruiter, interview with HR , then interview with direct Manager and Area Manager( if necessary)
Answered Oct 21, 2020
You receive a phone screening, then they set up a date and time to meet with the hiring manager (in my case the branch manager). You get questions about your experience and specific activities you do in your current role, and what your sales numbers look like. You also get questions about what challenges you have currently and how you're overcoming them. Following that you have a meeting with the regional manager (the hiring manager's manager). You get a lot of the same questions. About 3 weeks after that, you find out if you got hired or not.
Answered Mar 29, 2020
On average, how many hours do you work a day at M&T Bank?
Asked Sep 22, 2016
60 to 65 hours per week.
Answered Sep 16, 2019
You’re scheduled to work 37.5 hours per week. If you’re unable to make up the time you worked over by Thursday, they pay you up to 40 hours. It may be depending on the manager but they don’t want you to have shortened hours Friday. They don’t want to give half days if you work Saturday so you’ll get a day off instead.
Answered Nov 17, 2018
What is the best part of working at M&T Bank?
Asked Oct 3, 2019
Everyone is transparent about it job and everyone respect each other