Overall Reviews at MAXIMUS
Operations Administrator | Albany, NY | Feb 7, 2019
Depends on what your priorities are...
I started in the call center as a CSSIII at $14.50 an hour (with the overtime pay being $21.50 an hour), and just left a QC position, which paid $16.50 an hour. If you’re simply looking for a job that pays well, then Maximus might be an okay fit for you. However, working for Maximus will entail several challenges.
You are given two paid 15-minute breaks and one unpaid 30-minute lunch. Though these times are often scheduled 2+ hours apart from each other, you are expected to stay at your desk until each break/lunch time arrives. If you need to get up and use the bathroom, you will have to get a note from your doctor in order to apply for an accommodation. Otherwise, you will be reprimanded for being “out of conformance;” this could affect your quarterly bonuses, and might also result in “corrective action.” All that trouble…just to be able to use the bathroom when you need to.
Also, if you’re working in the call center and are of the opinion that being promoted to QC will get you off the phones forever, that isn’t a guarantee. Apparently, due to changes made to the application process, Maximus thought it would be unnecessary to hire a new wave of people this past August (as they usually do) to make sure the call center would be fully staffed for Open Enrollment. However, this ended up not being the case; the understaffed call center was slammed with high call volumes. But instead of our higher-ups admitting their mistake to their own higher-ups and taking responsibility, th...more
ProsDecent wages, paid holidays for permanent employees, some of the benefits are good, free onsite parking
ConsQC Admins may be put back on the phones during high call volumes, constant micromanagement of breaks and lunches, some consumers can be irate at times, accommodations are needed to go to the bathroom outside of scheduled lunches and breaks
Customer Service Representative | Tamarac, FL | May 21, 2020
Great pay but be advised
From the start to end of my time working here has been in overall unorganized, and stressful situation. Starting from the beginning I waited 6 hours to get hired, just to get a paper and code to tell me to come back.
Once I started the pay was excellent which was why most people stayed, it was almost 24 an hr. But, looking back its not worth the head ache. From the jump they make it seem like you don't have any freedom. You can't travel or have any leave of absence because they were only going to pick the best of the best for the next project being that this was only going to last till July.
Then, when calls came in they didn't know how to get most of the computers to work, they didn't have enough seats for people, and no matter what question you had the team leads, supervisors, and OPs manager NEVER had answer.
Pay was always off, people weren't getting paid for as long as 3 weeks. My schedule personally was messed up so many times I can't even count. There was times I was paid a week later.
Moving forward to the pandemic, we had to wear masks all the time, which is fine. They put us into teams, half was in team A, half was team in B. We worked for two weeks then were off for two weeks, paid! Seems perfect right? No! most paychecks were off by hundreds, some didn't even receive it all. And if you were sick with the virus, you would be off no matter the schedule, but you have to pay the money back toward the end of the project. So, you would just hope that if yo...more
Customer Service Representative | Hattiesburg, MS | Sep 11, 2019
Unorganized and only see's employees as numbers
I had just started training there. It took almost a month for this company to actually have me start my training only to end up being let go yesterday simply because I missed 1 day for being out sick. A lot of companies, in the state of Mississippi, must think that people are their slaves and can never be absent due to illnesses or "out-of-our control" situations happening. I have worked for 1 or 2 companies in the past that took such situations into perspective, yet Maximus isn't among them. I had just took my final exam, and passed, when I was escorted out of the building for missing that day. Of course, why should I or anyone be surprised with all the corruption running rampant over the entire governing system, and this company is in deep with them. I'd like to also add, that not everyone can afford a trip to the doctor every single time they are sick. After all, the employees are not the ones being offered nearly free heath care only the consumers are.
On our scheduled start date, Maximus was not even ready for us. It took 3 days for them to fix their system, and then we had to cram all that info for the remainder of our training. Whomever said we had to know someone or be related to someone, probably are correct. I do have family and friends that work their, but that didn't help my chances of them allowing me to stay and finish my training to see if I would actually be an asset to their company or not. However, in that act alone, it showed me that I was with the wrong...more
Customer Service Representative | Rochester, NY | Jul 18, 2018
Ok compamy to work for very stressful
When I firt got here I was hired temp and it took me 6 months to get perm, everything I did meaning hours worked and scores were not counted for that period. When I was hired perm it was like I was brand new again. I wasn't eligible for promotions still had to wait 6 month. This company does not reward enough for good behavior and good performance. Managers and sups have their favorites and even if they break a rule they turn their head, Sups always looking at other teams faults but not their own. Sups and managers fix scores so they look like they have a higher average. I was in a good spot with my first sup he was very attentive and working on developing me for the next steps in my career. They then decided to flip flop everyone around and since last year November 2017 I haven't had a steady sup I have had 4 since that time and no attention for development. They have a point system here and if you are late or leave early you get point deducted from your point which if you go below a certain number you will get written up. Sups are allowed cell phone but not agents. No internet use and no activates are given to pass the time, they say read your work instructions but I been here for a long time I legit have read them and your not supposed to memorize the work instruction your supposed to open it every call. If you take pto and you are getting a bonus that come out of your bonus. They rarely excuse points its like these sups and managers love to write people up especially if...more
Prosgood pay steady job, no drug test, If you get a good sup and manager you will suceed
Consno advancement, little rises, stressful enviornment, sups not knowledgeable
Receptionist/Administrative Assistant | Albany, NY | Jan 15, 2019
Corrupt politics in the Organization
MAXIMUS makes it seem like you have opportunities to move up, however there is lots of favoritism. It's best to know someone, or to pucker up to them in order to professionally grow.
The holiday/PTO is a scam; if it snows & we close, AND they charge us our own PTO when Corporate is the one that shut us down. I had a select number of PTO hours, corporate closed us during a blizzard, but charged our own hours. This negatively impacted me, as I had a long vacation booked. On top of that, they ended up penalizing me for shutting down during a blizzard, because that one day of PTO was taken from me.
We don't get that many holidays or any benefits compared to other organizations either. Other call-centers get more holidays, have their PTO and holidays, and sick days all separated rather than consolidated, and don't charge you if you call out.
Yes, we get quarterly bonuses. The only problem is, management will look for reasons to deny people their bonuses towards the end of the quarter. Many individuals with excellent scores & a strong work ethic may be pulled in & written up for a violation of a minuscule policy - and a write-up automatically disqualifies you from getting your bonus. These same policies people get written up, are common practices many people aren't aware of, or may do on a regular basis but never reprimanded for it.
Also, in the call-center, policies & procedures frequently change. If you're in the middle of a phone call helping a consumer & po...more
ProsDecent pay for what it's worth
ConsPolitics & favoritism, benefits, PTO and holidays
Administrator | Albany, NY | Dec 2, 2018
The shift is 8 1/2 hours with two 15 minute breaks and an unpaid 30 minute lunch.
There are metrics that are required to be met.
Production 100% = 8.5 tasks per hour.
Quality 95% = 20 random completed tasks will be graded.
Adherence 98% = Not going over break or lunch times, and staying in production.
Conformance PASS = taking scheduled breaks and lunch exactly as they are scheduled.
Attendance = based on a points system, if it falls below 32, first warning will be received.
These metrics must all be within required fields at the end of the month to not received disciplinary action.
Claim tasks that contain submitted documents for NYSOH Marketplace and discern whether the documents are valid or invalid based on the workplace work instruction guidelines.
Follow HIPAA compliance. No talking, no cellphones.
The hardest part of this job is learning the material required to do the job along with being able to complete tasks within required metrics. The company promotes quality is their priority, but requires production over quality. It is disheartening to see how many mistakes and poorly worked accounts you'll come across.
Getting answers to questions extremely difficult. There is no direct communication, as all questions must be given to a supervisor, then to a department manager, then given to DOH before an answer can be deliberated. Most of the time and answer will never be received.
However, there are lot of the people you work with will b...more
ProsTeam moral, pot lucks, can make lasting friends, 401K 3% match.
ConsExpensive health benefits, Strict attendance policy, Conformance metric makes you loose pay if not followed precisely, No communication between higher management and staff, no vacation or sick days
Customer Service Representative | Cheyenne, WY | Jul 22, 2019
Everyone at work will know your business before you do
Maximus is a terrible place to work. Management has no clue at all as to what the job duties are, they barely know how to do their jobs let alone anyone they are supervising. The leads that are put in place are full of drama and stir the rumor pot because they only thrive if they are talking about someone else. No one is treated with respect or dignity. They will work you to death and expect you to come in at all hours of the day. They hire felons, which to me seems absurd since they are working with people's personal information. I would assume that having a felony for check fraud should make you ineligible for any position that has access to the people of Wyoming's personal info such as social security numbers, income and banking information. False accusations are never questioned if presented by a "favorite" employee. The favorites can pass around rumors and get others fired for things they didn't do/say. This place is the most horrible place I have ever worked and leaving there was the best thing that ever happened to me. I would never want to be part of a company that lets this type of discrimination happen on a regular basis ever again. FYI to anyone thinking about working here......don't. It will be a mistake you will never be able to take back. It is a waste of your time and in the end, unless you are a favorite, and by favorite I mean for that day, then you will most likely be put on "administrative leave" which in real terms means you are fired but everyone at work ...more
CCO | London, KY | Jul 26, 2019
Do NOT work at the London, KY location!
First off, they want you to schedule an interview only for you to find out that the day your interview is suppose to take place is actually the day of a job fair so hundreds of people show up! You'll sit and sit there in a small reception room, waiting for your name to be called to take a typing test. 23 wpm is their cut off point. Then you sit back down in the room, waiting for your name to be called again for an interview who really just briefly describes the position. Then you go back and wait and wait and wait for your name to be called just to be informed that you got the job.
Now this is the kicker. If you look on Indeed, Maximus has postings for job locations at Williamsburg and Corbin KY but they don't exist! You'll be working out of the London or Winchester KY locations. Also on the job postings, they mention that not only do you get paid $10.77 an hour but you also get paid an additional $4.48 for health and wellness. Basically you get paid more to help pay for any medical bills that are needed. THAT IS A LIE! They take that $4.48 an hour and add it to a 401K!!! Also, Your not told this until training but your position is temp to hire for the first 30 days! Meaning that they can let you go for any reason what so ever. Also a small negative is that the vending machine prices are outrageous!! $1.50 for a 20oz pop while a small Milky Way bar is either $1.25-1.50! Energy drinks are $3 etc. Also, you may NOT have your cell phone anywhere on campus unless you are ...more
CSSIII | Rochester, NY | May 11, 2018
Generally I would like to say I love Maximus (I do really like my teammates), however, there is too much indecisiveness and scare tactics. Life in a call center is stressful enough without management adding to it. They are always challenging you with the loss of your job.You can excel in your metrics (well above average) and you're still threatened. If you are in error once, the next time it could mean your job. Stressing a dress code that they do not follow through with. Giving some of us PTO at the rate of 4.5 hrs. per pay period down to 1.5 hrs. per pay period depending on when you were hired. New hires having to work 2.2/3 months to get one full day PTO. If you should take any time (sick or otherwise) you lose that PTO immediately plus you lose points from the 40 that they give you when you start. You can lose up to 6 points for one day. If you get to zero, you lose you job. You can earn your points back if you have perfect attendance at the rate of 3 points per pay period. If you are a little late, you lose 2 points. They do give bonuses that depend on your metrics but if you get talked to about any concern, you lose your right to that quarterly bonus.
Coming in to work knowing that you are timely, well dressed and very good at what you do but still going home at night wondering if your job will still be there tomorrow is not the way I picture myself.
I go to work with a smile (always) and would like to come home with a smile also.
Also, the NYS minimum wage go...more
ProsGreat supervisor and manager
ConsWhat they give you in one hand they take away with two hands
Customer Service Representative | Pittston, PA | Jul 24, 2019
Never a success at Maximus
If you would like to grow with a company, go elsewhere. Micromanagement is the style, but it is not equal across the board, or across supervisors. Once you are working for them, if you were hired by some of the temp agencies, the paycheck is AWESOME. If offered a direct hire position, say goodbye to the money. Right off the bat they reduce your pay allegedly for medical insurance they provide, which is sub-par and cannot be opted out. To do the work, although it is straightforward, it is in constant crisis. Depending where in the project the process is, it changes the flow of the work up-line or down-line. Heaven's help you if you don't guess which way it's supposed to go. Emails are sent and you are held accountable for information that has not been implemented, or on tools that do not yet reflect it;.
They are very bad about giving credit where it is due. Quantity over quality is the motto, and if you have quantity, you get smiles, you get acknowledgement, and once every 3 or 4 years (depending when the contract is being renewed with the government) a huge show and tell is made,where a few who had nothing to do with the actual groundwork to improve a process, get accolades. Sour grapes? You betcha! You go in with the hopes of being a part of something that can benefit others, with a great income, doing a job according to what you applied for, only to be slammed down by mediocre people in positions of middle management, who change the actual job description to be whatever...more