Working at MAXIMUS: Company Overview and Reviews

4069 reviews
Average rating of 4069 reviews on Indeed
3.2Work-Life Balance
3.1Pay & Benefits
2.8Job Security & Advancement
Reston, VA
$1B to $5B (USD)

Popular jobs at MAXIMUS

 Average SalarySalary Range
Customer Service Representative
653 salaries reported
per hour
Bilingual Customer Service Associate
144 salaries reported
per hour
Case Manager
75 salaries reported
per hour
Call Center Representative
109 salaries reported
per hour
Data Entry Clerk
34 salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 6943 reviews
Health Care
Dental Insurance
Vision Insurance
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CoordinatorAdministrative InternAdministrative SupervisorAdmissions ClerkAnnonymousAny bilingual positionAppeal OfficerAppeal reviewerAppeal's Phone SupportAppeals SpedcialistApplication Project ManagerApplication Specialist TechnicianAppointment GeneratorAssistant ManagerAssociate AgentAssociate Product ManagerAssociate TrainerAuthorization RepresentativeAuthorization SpecialistBenefits AnalystBilling ManagerBilling RepresentativeBilling SpecialistBusiness ConsultantBusiness Development ConsultantBusiness Development RepresentativeBusiness Intelligence AnalystBusiness ManagerCAs AssessorCCACCOCQACQA RepresentativeCRSCS IVCS RepresentativeCSJ WorkerCSRIIICSS 4CSS IICSS RepresentativeCSS-IIICSSRCallCare CoordinatorCare WorkerCase AideCase CoordinatorCase Review and Compliance RepresentativeCaseworker IICashierCashier/StockerCcrCensus EnumeratorCensus Worker for MaxumusChange AnalystChange ManagerChild Welfare SpecialistClerical SupportClient Relations SpecialistClient Services SpecialistClinical ReviewerClllCloud EngineerCoding ManagerColor SpecialistCommunications AssistantCommunity Service OfficerConsumers rep.Contracted through AltrStaff TemporaryCounselCourt RepCredentialing CoordinatorCrew MemberCssCustomer AssistantCustomer Care AssistantCustomer Care ManagerCustomer Relations RepresentativeCustomer Service Associate / CashierData AnalystData Analyst ManagerData enrty/office workDebt CollectorDepartment CoordinatorDeputy DirectorDevelopment Operations EngineerDirector of AccountingDirector of CareDirector of Human ResourcesDirector of OperationsDirector of Quality AssuranceDocument Control ClerkDocument Processing TeamDocument ProcessorDocument ReviewerDon't want to sayDual Trained CSRE&E Verification DocumentsE-Rate ReviewerERATE program. Invoice, Review.ES CCRES-CCR EnglishES/CCREducational AssistantElectricianEligibility SpeicalistEligibility SuportEligibilty and EnrollmentEmployment CounselorEngagement ManagerEngagement SpecialistEngineerEnrollment ManagerEntertainerEntry Level TechnicianEvaluatorEverythingExecutive Administrative AssistantExecutive Assistant to CEOExecutive SecretaryExpediterFCSR- Cayuga CountyFacilitatorFacilities TechnicianFamily Service CounselorField NurseField OperatorField Service EngineerField SupervisorField WorkerFile Clerk/Office AssistantFinance AgentFinance ManagerFinancial AccountantFinancial Analyst IIFinancial ConsultantFinancial RepresentativeFinancial SpecialistFiscal TechnicianFoundation ManagerFraud InvestigatorHRIS AnalystHealth EducatorHealth Information TechnicianHealthcare AssistantHelpdesk ManagerHelperHelpline representativeHuman Capital adminHuman CapitolHuman Resources AdministratorHuman Resources Business PartnerHuman Resources CoordinatorIRS StimulusIT Project ManagerIT Security SpecialistIT SupportImplementation ConsultantIndependent AgentIndependent ContractorInformation SpecialistInformation Systems TechnicianInsurance ConsultantIntake CoordinatorInternal AuditorInternal Support GroupJava DeveloperKey Staff temp agencyKnowledge ManagerLEADLaborerLeadLead CounselorLead Generation SpecialistLearning and Development ConsultantLearning and Development ManagerLicensed Practical NurseMARKETPLACE TIER IMDMail ProcessorMailroom RepresentativeMaintenance PersonMaintenance TechnicianManagement ConsultantMaritime Enforcement SpecialistMarketplace Appeals WorkerMarketplace appeal workerMaryland Health ExchangeMaximus FederalMaximus incMaximus- Maryland Health ConnectionMaximus-IRS-EIPMedical ConsultantMedical Records ClerkMedical Records SupervisorMedical ReviewerMedicare AgentMeeting PlannerMiddleware AdministratorMobile Phone TechnicianMonitorNetwork EngineerNew York State of Health MarketplaceNot DisclosedNurse AssessorNursing AssistantNursing SupervisorOffice SupervisorOnboarding ManagerOperador de Telemarketing AtivoOperational ManagerOperations AnalystOperations AssistantOperations LeadOperatorOrder AdministratorOther Work ExperienceOutreachPASRR Evaluator, AscendPC TechnicianPIA INITIAL REVIEWER (E-RATE REVIEWER)ParalegalPart-Time Invoicing/AdminPatient Accounts RepresentativePeople Advisory ServicesPerformance ManagerPersonal Care AssistantPhone OperatorPhone RepresentativePhysicianPremium Billing/TransportationPrep CookPrincipal ConsultantProbation OfficerProcess TechnicianProcurement AnalystProgram AdministratorProgram CoordinatorProgram CounselorProgram LeaderProject AdministratorProject CoordinatorProject SupervisorProperty ManagerPublic Affairs SpecialistPublic Benefits AdvocatePurchasing CoordinatorQuality Assurance AssistantQuality Assurance Engineer IIIQuality Assurance TechnicianQuality Assurance TesterQuality Control ManagerREPRESENTATIVERecepcionistReceptionist/Administrative AssistantReconciliation SpecialistRecords SpecialistRecruiting SpecialistRecruitment ManagerRecyclerRepRep 111Requirements ManagerResearch TechnicianSR CSR-EB/THSSR. Admin Workforce PlanSR.CCRSSI AdvocateSecurity EngineerSenior AdminSenior Admin AppealsSenior Billing SpecialistSenior Business AnalystSenior Call Center RepresentativeSenior Client Service SpecialistSenior CorrespondentSenior Customer Support RepresentativeSenior Data SpecialistSenior Director of Business DevelopmentSenior Engineering AssistantSenior Enrollment SpecialistSenior Executive AssistantSenior InstructorSenior Java DeveloperSenior Legal SecretarySenior Mailroom ClerkSenior MentorSenior Network EngineerSenior Operations AdministratorSenior Operations AnalystSenior Operations ClerkSenior ParalegalSenior Patient Access RepresentativeSenior Program AnalystSenior Quality AnalystSenior Quality Assurance ManagerSenior Quality SpecialistSenior Sales ProfessionalSenior Service AssociateSenior Service TechnicianSenior Site SupervisorSenior Software EngineerSenior SupervisorSenior Support AnalystSenior Technical WriterSenior Training ManagerSenior Writer/EditorService AssociateService ClerkService CoordinatorService ManagerSharepoint DeveloperShift ManagerSite LeadSite SupervisorSoftware EngineerSpa CoordinatorSpecial Projects ManagerSpecialized Escalations Unit RepresentativeSr AdminSr. Admin AppealsStaffing CoordinatorState RepresentativeSuoervisorSupport CoordinatorTeam AdministratorTeam MemberTechnical AdjudicatorTechnical ConsultantTechnical LeadTechnical Support SupervisorTelephone RepresentativeTelephone SurveyorTemporary assignment through RandstadTexas Works AdvisorTicket Sales RepresentativeTire TechnicianTraining SupervisorTypistUnderpaid overworkedUndisclosedUnit AssistantUtilization Review NurseVerification DocumentVerification document AdminVice PresidentVolunteer ReceptionistWeb Chat RepresentativeWho knows keeps changing Word ProcessorWorkforce LeadWriterWriter/Editorclients and staffclinical adjucatorclnical adjudicatortemp job through MMC staffing
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Overall Reviews at MAXIMUS

Technical Support | Lawrence, KS | Feb 21, 2020
Hard to discribe
Very hard to work with others that do not work as a team, never get a raise and have to be scored on our performance without any increase or benefit. Have constant shift bids and do not care if you can work the shift you get.
Consno increase in pay ever
Customer Service Representative | Boston, MA | Dec 23, 2019
At Maximus you should be prepared to deal with a lot of people that are sick and need their MassHealth insurance. Doctors calling all the time be prepared to answer the questions. Also be prepared to do a lot of training and a because Maximus has the contract for State Medicaid Program contract or MassHealth
Senior Training Specialist | Sandy, UT | Jun 8, 2020
Worked like a dog with little reward.
This company cares more about the government contracts than the people. My current position I was told to keep quiet and take it when our VA client got abusive with us.
Customer Service Representative | East Lansing, MI | Oct 23, 2019
Interesting work environment
Working for this company can be fun, but it is also draining due to the nature of the business being what it is. You hear lots of complaints and sometimes you get positive comments. Definitely an interesting place to be.
ProsContests and prizes, good vision and dental insurance
Customer Service Representative | Lynn Haven, FL | Jan 2, 2020
A place to work
I was both a CSR (Customer Service Representative) and a Trainer. The life of a CSR is being tied to a phone all day having to follow a schedule stricter than when I was in the military for management who for the most part don't care about the ones on the phone. Supervisors have to worry about reports for everything and not "showing up on lists" because a CSR on their team did not do something the right way. Training is great (in the classroom). The downside to the training job most trainers do not know the material well enough to teach the materials. The training supervisor breaks the rules as he sees fit, asks subordinates to fabricate paperwork for audits and work for extra hours without getting paid for it. Upper management response to that is "Not enough people have reported it" I did learn a lot about insurance and Medicare. Talking to Beneficiaries/Consumers was very rewarding. I also learned that I love to teach which is why I left so I can go back to school. Personally with my military background I cannot recommend a place like that to work
Technical Support Specialist | Jacksonville, FL | Oct 9, 2019
Great Boss, great environment, great pay/ Sys Tech IV
Maximus would have been my favorite position had I been able to get tenure, unfortunately my family and I moved away. My boss was great from start to finish, never overbearing and always available. I never felt like the job was too big or that I was overworked. From facilities to the new employee, everyone was super fun to work with. The pay was top end in the industry. The only thing I regret is having to leave.
Training Specialist | Winchester, KY | Jan 23, 2020
Great for a beginners introduction into tehjob
This job started off as a great opportunity. However the Winchester KY site based everything on non-tangible criteria. If you were part of the right group you were promoted regardless of your quality scores or personal knowledge. Lots of cliques and back stabbing going in at the site. Otherwise conditions are great there if you can put up with the personal drama.
Training Specialist | Winchester, KY | Dec 30, 2019
Treat employees like warm body
Management only concerned with having bodies there. They aren't as focused on quality as they are on completing calls within cycle time. They dont focus on one call resolutions like trained.
Service Associate | Phoenix, AZ | Mar 22, 2020
The job is stable as long as you show up everyday and do your job right. People are very friendly. The atmosphere is fun at times and has a overall family feel. Pay doesn’t match what the job requires but health benefits and unpaid leave opportunity (ATO) make up for it.
Bilingual Customer Service Associate | New York, NY | Oct 21, 2020
Boring monotonous work
We answered phone calls for 8 hrs a day with a 1 hr unpaid lunch. Supervisors were mostly helpful and understanding. Callers could be extremely rude at times so a lot of people got stressed out on the phones. Maximus is horrible at communication. They care about money and looking good in the public eye, not about their employees.
ProsGood pay, friendly people, decent benefits
ConsAwful communication, fire whoever they want, did not care about employees

Questions And Answers about MAXIMUS

If you were in charge, what would you do to make Maximus a better place to work?
Asked Jan 15, 2018
Better pay! CSR are your front lines, people will keep treating this place like a revolving door if you don't treat them right.
Answered Apr 1, 2021
Not gossip and have relations with the agents, not let my position title blow my head up to the point where I can’t even do my job, try to hire externally for management to avoid favoritism.
Answered Dec 6, 2020
What is the interview process like at Maximus?
Asked Jan 31, 2018
You get put into a zoom room, they ask everyone if they want the job and give it to them. It was very weird and gave me a bad feeling about what was to come. They didn't even ask about experience, just.. do you want the job? It took 15 minutes because of the amount of people there.
Answered May 6, 2021
Pretty easy didn’t do no talking , was on zoom and everybody got hired basically
Answered Apr 3, 2021
What is the best part of working at Maximus?
Asked Jan 6, 2020
Free health insurance
Answered Dec 6, 2020
Pay is okay
Answered Nov 12, 2020
What is the work environment and culture like at Maximus?
Asked Jun 12, 2016
A person will get good things (bonuses and job opportunities) from being employed by Maximus only if they come looking and acting professional. If a person genuinely has a desire to help other people, follow the rules with a desire to learn, and look the part, those people will succeed and advance. Yes, they are strict on behalf of the consumers and beneficiaries' protection. They have a right to enforce timeliness and adherence. All of the whiners on here have a loser attitude. Treat others as you would want to be treated and there's no problem.
Answered Feb 16, 2020
Terrible only care about numbers.
Answered Apr 26, 2019
How flexible are your working hours at Maximus?
Asked Mar 13, 2020
Not flexible
Answered Nov 12, 2020
You get a set schedule with the option of overtime especially during open enrollment.
Answered Nov 9, 2020