Customer Service Representative | Columbia, MD | Mar 12, 2019
If you like your coworkers and customers then you'll like this job.
A typical day of work starts with maintaining attendance.You are penalized for lateness with termination for up to 13 accounts of tardiness from your annual review date. This is the case if you're even a second late for your shift regardless of your circumstances, stated or otherwise (Traffic, family emergency, illness, etc.) unless deemed admissible by a member of management, which in most cases is reliant on which manager you speak to and their temperament which is a first indicator of a lack of solid infrastructure.
After clocking in you're required to perform your job tasks and assignments as per any other job. As a skeletal outline, job requirements are on a basic customer service level; attend to customers needs at the register, maintain fresh flow of merchandise from the front and stockroom to the main floor, assist associates with daily tasks and assignments, and push credit quotas. One thing that proves to be a major downfall as a company is the inability to properly push company policy and initiatives, partly due to the amount of managers and also due to the lack of dissemination of information to employees. In multiple instances you can go to multiple managers to ask about more effective ways to perform your job requirements and be met multiple different responses to your inquiry. And the ability to read actual documented guidelines is governed by management, basically meaning that if you wanted to read up on your title you're held to their schedule unless you c
ProsYour discount is 10%. On small occasions there will be catered luncheons.
There are a lot of different roles you can fill at this company; I had primarily "backroom" jobs where you are processing stock, helping unload truck, etc. (Sometimes I would work as a cashier or fill in for breaks in other, "up front" departments such as the fitting room.)
This is fine if you're part time, because there are few expectations on you beyond showing up. When you do, it'll be 1-2 hours of unloading boxes full of random items that have quite literally been thrown into the box by the warehouse, (there would often be things like broken candles or other glass/ceramic items in a box with things like makeup, or dog toys.) then about another 45 minutes of ripping open plastic bags full of clothes and "laying them up" so they are laid out flat for the clothes hangers to put onto hangers. (This is usually your job after you lay them up.) You will then spend the next 3-4 hours standing at a table putting size nubs onto hangers and clothes onto the hangers, sorted by size and type. There will be a fifteen minute break in which you will all funnel into the breakroom and then the older women who work there start being flagrantly racist once the door is closed.
Once you go full time, you are expected to do this for 8 hours a day, as well as encouraging/cheerleading everyone into doing these tasks as fast as possible. TJX spends a lot of money researching how long it should take you to unload their boxes and process their clothing and take out the trash. If you're unable
Customer Service Associate / Cashier | Arizona | May 17, 2016
Friendly coworkers and good job stability but can be stressful
TJX is a great company to work for as a first job or even a side job to earn extra money. Coworkers are great and some of the friendliest people I've met working in retail. Most customers are great too and are grateful for your service.
I'm primarily a cashier working at a dual Marshalls/Homegoods location. While cashiering isn't as physically demanding as working the floor, it's been more stressful emotionally. You have to constantly watch for fraudulent returns, switched tickets, correct form of payment and worst of all, advertising the instore credit card.
Most customers don't try to steal but it happens often enough to be a concern. Every single day, I awkwardly try to tell a customer that a swapped ticket is incorrect and it's very nerve racking. One time a customer took items off the shelf and returned them to me, loss prevention and the managers watched it all, did nothing about it.
Not only that but I really have to sell the TJX Rewards card. Not just sell it but pour my heart and soul into it, even to customers who clearly aren't interested. I can tell that it sometimes annoys the customers too and it feels degrading to keep trying to persuade them after they've already said no.
I rarely make my goal, so a manager watches over me like a hawk to make sure I get the paragraph of information out. I'll list all the benefits but I'll still get pulled off to the side and micro managed over every word I say. Dealing with a long line of anxious customers is stre
ProsGood stability, lots of hours if wanted, friendly coworkers
ConsStressful, high theft, too intrusive with the in-store credit card
A typical day at work for an associate would be to first check to see if their was changed without notice, then find out what area they will be working in. A cashier will spend the shift ringing out or making returns of the customer's items. Other duties include; sorting returned items into their area's box, clean registers section organized and assisting customers with questions. A sales associate will be responsible for assisting customer with finding items, stocking merchandise, clearing the fitting room and return's box of products, and maintain a clean and organized store floor.
At the end of a closing shift, associates must clean the store and clock out when the schedule manager tells them to, however, no is permitted to leave until the manager closes the registers, locks-up the money, and has everyone together. This may take 10-15 minutes after clocking out, and must wait to go home.
The experience of working as as an associate has taught me the responsibilities of trying to provide exceptional customer care. Team work and communication are important keys to reaching goals in business.
The managers work to motivate work performance, great customer service, sales, and team work with in store. The managers try to make the work environment enjoyable, fair, open for associates to express their concerns, though some managers are much more considerate than others. It is difficult to deal with poor scheduling, low payroll, yet new people are still hired, low security of the
Prosa variety of duties, working around enjoyable employees, causal work environment, open door policy, flexible schedule, working with a motivated team, meeting friendly people, freedom to express in your duties, lively work environment
Consschedule is changed without asking associate, some workers slack off, questionable policies, low payroll yet people are hired, most customers trash store, horrible return policy that loses money, low security, extremely little opening to rise in the workplace, only coordinators & managers are full-time, no constant work shifts
Learned new skills, but need another job.(more hours of work)
Whan I get to the job the first thing I do is to register my entry and continue to the assigned department of the day which can be from the backroom to the front of the store as a cashier. On the way I greet everyone.
I have learned and been able to work in many departments of the store. In the Backroom: preparing merchandise on hangers, taking the merchandise on moving racks to the store.
In the Layaway Department: recieve the selected merchandise from the customers, count each article, make all the paper work and evidence of the layaways, recieve money and put the merchandise away in the room in a specific organization following the company's rules and when the customer returns for his or her layaway I have to bring the merchandise to the customer, count all again, make the paper work, recieve the final payment and pack all up again following all the rules and policies.
In the Dressing Rooms (Men and Women): I have to count all the merchandise that goes in and comes out, give the number as the pieces the customer has, clean the dressing rooms and sometimes even give my opinion when asked by the customer. I also have to be aware of possible stolen pieces. I have to follow the company's rules.
As a Cashier I have to be careful with the money and the merchandise, offer the stores credit card and be kind so the customer will come back. Company's policies have to be followed.
As a general store worker I have to organize, pick up merchandise fr
Pros10% discount, special discounts about 4 times the year of 20%. Free lunch on special holidays
Not good for those who are too emotional or sensitive
While I've been trained to work in the accessories, men's and kid's departments, I primarily work as a cashier. I work *part- time In the first two years it was easier to get work done, process credit apps, stock the front end, and handle customers. I've learned how to work the register, customer service skills, and have been able to understand how to stock items so that they sell better. Sometimes they get breakfast or lunch(groceries, take-out, or catering). Hours are flexible because there's a decent amount of call-outs, people switching ours, and giving away hours as well. *ALMOST everyone is a nice person or a good person...all of this is true However, I've worked there for 4 years now and I can honestly say that retail there has worn me down. Management has been shoving the need to get credit apps down your throat and if you fail they embarrass you. Even if your customer service is superb they embarrass you by saying that you're the WORST cashier for that particular month that you didn't get enough to satisfy the. There's no incentive to do better in getting credit apps as their rewards have been 5 dollar gift cards, and food from the vending machine which feels cheap, and lazy. I've seen and have heard of coworkers applying themselves, friends and family just to not have a "zero day." Customers have gotten much more rude which doesn't even make you want to ask them to apply for the credit card. the pay sucks and the highest raises are 50 cent increases ONCE a year de
ProsFlexible hours, Good starter job to get through school, *MOST of the people are nice, free breakfast or lunch sometimes
ConsConstantly harassed about credit apps, Favoritism, Rude customers, can be a clique-y work environment depending on who's there, Managers are never on the same page, rarely praised when going above and beyond, Not worth the money
Two types of associates: 1) Consistently hardworking, 2) Just there for a paycheck
The store has a chronic case of turnover. While this may not be surprising in the retail industry, the daily call out number for our location is usually in the 3-9 employee range. Considering the day may only have 20 or so associates scheduled, the absence of this many people (3-9) is an ongoing hardship.
There is no communication across the board. From VP to RM to DM to SM to ASM to Dept. Coordinators, to employees. All information is usually discovered by some other means than direct communication. This leads to speculation, rumors, miscommuniction, missed opportunities, and ultimately, poor morale.
The associates at our store, have usually always "clicked" much better than what one would expect considering the diversity of ages, cultures, socioeconomic status, education, and professional experience. It is mostly a fun environment. I have however, heard that most of the other stores do not enjoy this same continuity and a lot of backbiting goes on. The people I work with are the biggest reason I have stayed.
TJX (mother company of Marshalls, TJMaxx, and Home Goods) pays extremely low. They expect ALOT from their employees, then add the day-to-day, over worked with additonal responsiblities due to call outs, it is very disappointing.
The company is also very VERY fixated on two things:
1) Credit Card sales. Each employee has the obligation to "push" the TJX rewards card on each customer. While the biggest push is for the cashiers, the floor sales associates are also
ProsThe company brings in food and soda and water, There are also snacks provided in the breakroom (noodles, granola bars, etc.)
ConsThe absolute WORST thing is the low pay, It is definitely not commensurate with the job demands.
It's an okay job to have if you need work but long-term, not so much
It's been nearly 10 years since I've worked at Marshall's but I doubt much has changed about it since every time I go in there, there is someone new working there. A typical day consists of clocking in and talking to the manager about what he/she wants you to do and what department you are working in. No matter what department you get stuck with you will be busy with your shift all day long. The work is not hard but time-consuming!!! I can't stress that enough. It's a drag when it is a busy day and you got so much to do in little time especially if you are working night-shifts. Trying to get your department organized before the store closes is stressful, to say the least. Not so bad on a slow day but if you are working the registers well it's hard to stay busy especially when you can't be standing around.
The culture wasn't so bad where I was working at, I got along with everyone I work with. We all work really close to one another, so it helped make the time go by faster. I felt management did an okay job, it's not like they were aspiring us to work harder then what we were doing or telling us we did a good job. It was mostly do your job and that's that, type of vibe.
Don't expect to get paid much or get decent hours, they don't want to pay full-time to many people. I can only remember the managers and a few others that were full-time the rest were part-time.
They took advantage of me when I got the job through an agency that helps people get job experience, I was worki
Merchandise Coordinator | New Jersey | Jun 17, 2015
Dante's Inferno and I had some things in common here, he had 9 levels and I had 6 years.
After working for this company for a long time I will have to say the best day was the day I resigned.
A typical work day would involve me being stuck on register due to this companies inability to understand payroll and short staff every shift. I would clock in 5 minutes early, tour my department, start a project and get interrupted by management nonstop over minor cosmetics. Ringing register as a department coordinator took up half of my shift, if not longer. I would then have to cover the front end coordinators lunch, which would be between 45-60 minutes. I'd take my lunch, come back, try to push out the stock that sat dormant for too long due to inability to provide a stocking team.
It wasn't all down, the people I worked with were the only reason I stayed there. The management could be cool, but were office dwellers and LAZY!
I'm not one to take too kindly to being spoken down to or disrespected so my demeanor in this companies' eyes was not great because they want YES men. If you even question the slightest thing it jeopardizes your future as it did with 1 of the 250+ people I worked with over the 6 year span. That's right, talk about a rollover rate!
The best part of the day was leaving. The hardest part of the job was dealing with the lack of common sense that exists amongst customers, coworkers, and management.
I was the go to guy for everything, even IT things even though it wasn't my job.
But it did it anyway cause that's the kind of guy I am.
1.) I started working at Marshalls at the very end of June 2020, and have recently resigned due to some personal problems that came up due to working there.
2.) The people I worked with, were personally, quite nice. Coordinators trained me, despite there being a trainer, who was apparently, away. I realized a week in that a lot of my days would be spent cleaning up the sales floor; there were many days that I spent walking around, looking for something to do, while also trying not to be overbearing asking the coordinators for help because I really had no idea what to do. On that note, some of the coordinators that I talked to, while not explicitly saying they did not like the job, were very clearly implicating to me that they were tired of working there.
3.) Even the other associates that I worked with, almost instantly closed off to me when I obligatorily lied to them that working there was nice. I did not notice these red-flags when I first started, and that was my mistake. One of the managers who interviewed me even started talking about religion--a religion that I personally do not partake in--and I had to pretend that I knew what he was talking about because I naively wanted to get the job. As well as the fact, that when I went in for the interview, I had to wait for almost thirty minutes while I waited for a manager to notice that I was there, despite notifying them that I had an interview earlier.
4.) I also noticed that some of the employees who worked there wer
ProsSome people are nice.
ConsMessy training; Questionable schedules; Cliquey; High turn-over rate
Do Not Judge A Book By Its Cover, No Matter How Pretty The Cover May Seem
Management is the foundation for good team morale. The productivity, efficiency, and general mood of your store associates are a direct product of management's attitude. Unfortunately, this company has a bad habit of securing and (and for lack of a better term) giving away management positions to either external hires who have absolutely 0 skills within a management position or internal promotions who pride themselves on exhibiting selfish and underhanded behaviour. Very rarely do qualified associates end up in a coordinator or managerial position within this company. And if they do, they often plateau for years while underqualified associates play right into the favourite role and coast by on sheer smoke and mirrors. The pay you're given is hardly acceptable for the amount work and stress one must go through on a day to day basis. The workload seems about average for a retail store until you realise that the workload given is not divided among employees, but rather assigned to 1 or 2 employees at best. The only real benefit of working for TJX is by working your way up into a position at head office. However, unless you fall under management's list of favourites, you'll more than likely have to find another way of getting a recommendation in by them. Most locations are a revolving door of associates excited to work there at first and utterly defeated upon being ousted or having left on their own terms.
A typical day would most likely begi
ProsThe friends you make
ConsManagement, insane work hours, extremely high expectations, lack of respect, very little opportunity for work, dismal pay, underwhelming benefits and discount
Job Work/Life Balance
To start, the availability is flexible. That is when you make it in moderation. They will follow your availability but will get mad if you have to change it frequently, even when its completely valid management STILL gets angered and will even force you to make it more available. Work is tiring, very tedious and sometimes stressful. That said its nothing too complicated, mostly cleanup and stocking, but when you are juggled between cashier, washroom clean and customer service, a simple "clean up" may take over an hour. Most of the time the store is understaffed, even though they hire so many associates and then give no hours, resulting in a high new employee turnover.
You get 10% off and sometimes 20 on certain weekends throughout the year. Nothing special... Other than that if your part-time there's nothing more.
Nothing to really say as I'm currently only part-time and don't plan on going further with this company. But from what I've heard there's hardly anything, as many coordinators struggle to get a manager position.
When I first started, management was really good, but now its nothing short of a clumsy mess. As I said before management HATES when you adjust your availability, they will often ask you to change it or in some cases even put your job on the line which is just unacceptable. Some management teams also HATE when you call in sick and will go a mile just so you
ProsPeople you work with, 10% discount, cozy work environment
ConsIffy management, heavy workload, many restrictions
Paid min wage to do EVERYTHING for them, toxic/sexist workplace
They start off great with a whole big hiring event and a group introduction but then they say they're hiring you on as a floor worker or customer service rep and then make you work every department under the sun for min wage. Janitorial staff? Nah we make our teenage staffers mix dangerous chemicals in a tiny janitors closet by themselves and then get them to clean the brown smears on the bathroom walls without any PPE or extra pay. Warehouse workers? Nope we make our elderly customer service reps lift heavy boxes and work at a rushed pace to unpack delicate housewares, when they don't we shame them in front of the group to encourage a faster pace! There is no opportunity to grow unless you enjoy kissing rear end on the daily, when they do offer a chance to move up the ranks its usually a gaslight to pile more responsibility onto you so that the managers can get an extra day off. For female staff the pressure to wear makeup and "look pretty" is obscene, having your dedication to the job questioned if you don't cake on layers of foundation, dress like a runway model or have botox injections. For male staff the ridicule and blatant sexism from the heavily female management is insanely toxic, often only being called on for heavy lifting and being referred to as a caveman on regular occasion. Staff are so often pulled in awkward, unnatural directions that the sense of belonging or accomplishment is long dead from the migraines that you will inevitably get. The management's lackin
ProsIf you get a nice manager you might get free food sometimes
ConsNo healthcare, dishonest, no room for growth, toxic environment, sexist, pay does not reflect work, shady business practices
Questions And Answers about Marshalls
What is the interview process like at Marshalls?
Asked Jun 28, 2016
The interview is very quick!, and after that I proceed
To the orientation at the next day :)
Answered Dec 8, 2020
I want to get a job as a cashier or product computer, please does anyone know if they are hiring for those positions.
Answered Nov 3, 2020
If you were to leave Marshalls, what would be the reason?
Asked Mar 16, 2017
Pushing customers to open credit cards are the top most priority for the managers! If you open credit cards for the manager on duty you become their favorites which is very disheartening for other overworked/ hardworking associates!
Answered Mar 9, 2021
Scheduling. Work a short shift then a few long shifts. How about making every shift the same amount of hours? And not working 6-9 days straight. Managers tell us to come to them with ideas. Why when every idea is shot down.
Answered Nov 18, 2020
How are the working hours at Marshalls?
Asked Jun 18, 2016
Although the managers do work with your schedule, the part-time hours are incredibly unpredictable. One week you could work 8 hours. The next week you could be working 20 hours.
Answered Sep 12, 2019
It depends on the situation of company because
Many times company needs more time
Answered Feb 24, 2019
What is the best part of working at Marshalls?
Asked Nov 24, 2019
Answered Nov 10, 2020
I love making new the employees can be very friendly and so can some of the managers. The customer too the better customer service they more well come back and be a regular customer. It’s so nice to see them back and say hello.
Answered Oct 14, 2020
What questions did they ask during your interview at Marshalls?
Asked Jun 15, 2016
They asked me about what i enjoyed at my previous job
What teamwork means to me
What customer service means to me
Answered Feb 15, 2021
Tell me about a time where you had a disagreement at work.
Tell me your method of being organized with your day.
what does customer service mean to you?
Tell me about your best or worst experience with a customer.
do you have another job?