Massage Envy

Working at Massage Envy: Company Overview and Reviews

Massage Envy
Massage Envy
3.1
5996 reviews
Massage Envy Ratings
3.1
Average rating of 5996 reviews on Indeed
3.3Work-Life Balance
2.5Pay & Benefits
2.7Job Security & Advancement
2.8Management
3.1Culture
Headquarters
Scottsdale Arizona, United States
Employees
10,000+
Revenue
$1B to $5B (USD)
Industry
Retail

Popular jobs at Massage Envy

 Average SalarySalary Range
Massage Therapist
636 salaries reported
$23.77
per hour
$7.25-$48.95
Front Desk Agent
342 salaries reported
$12.09
per hour
$7.25-$19.60
Esthetician
150 salaries reported
$22.82
per hour
$7.25-$46.45
Sales Associate
132 salaries reported
$11.64
per hour
$7.25-$18.75
Customer Service Representative
82 salaries reported
$11.69
per hour
$7.25-$19.75
Salary Satisfaction
27%
Of the employees are satisfied about their pay
Based on 7981 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Massage Envy Reviews

Popular JobsMassage TherapistFront Desk AgentReceptionistEstheticianSales AssociateClinic AdministratorAssistant ManagerWellness ConsultantCustomer Service RepresentativeManagerTherapistJunior Clinic AdministratorClinic ManagerRetail Assistant ManagerSales RepresentativeWellness AdvisorBusiness ManagerAestheticianGeneral ManagerFront Desk ManagerWellness CoordinatorShift LeaderShift ManagerFDALead AssociateSales ManagerAssistant Business ManagerSpa ManagerAdministrative AssistantReceptionist/Administrative AssistantAssistant General ManagerGuest Service AgentOperations ManagerAssociateWellness SpecialistJunior Business ManagerMembership SalesOffice ManagerSkin SpecialistJunior Assistant ManagerJunior Managing DirectorMedical TechnologistSpa BackConciergeDirectorManager On DutyMember Services RepresentativeOffice AssistantReceptionist/AssistantCashier/ReceptionistCustomer Service Associate / CashierCustomer Service ManagerDirector of OperationsLead ReceptionistSales TrainerSenior Retail Sales AssociateFront End AssociateManager in TrainingMassage PractitionerSales SpecialistSpa AssociateSpa AttendantTeam LeaderAdministration ManagerAdministratorArea ManagerAssistant Store ManagerCMTClinical AssociateClinical DirectorConsultantCustomer Service/Sales RepresentativeExternshipLMPLead TrainerLead Wellness AdvisorMakeup ArtistOwner Operator DriverRegional ManagerRegisterRetention ManagerSecretarySpa CoordinatorSpecialistSupervisorUnit ManagerWELLNESS ADVISORACAAccount ManagerAccounting SpecialistAmbassadorBrand ManagerBusiness Operations ManagerCashier/SalesData Entry ClerkFront End ManagerManaging MemberMassageMembership ManagerNight ManagerOwnerPrefer not to sayRegional RecruiterSales AdvisorSales AssistantSales ClerkSales ConsultantSales DirectorSales LeadSales Operations ManagerSales and Marketing ManagerSalon ManagerSchedulerSign HolderSkincare SpecialistSpa backStaff AssociateStore OwnerTechnical Support SpecialistTechnicianWellness AdviserWellness ManagerWellness advisormassage*A past customerAGMAccount RepresentativeAdministrationAdministrative AssociateAssistant AdministratorAssistant Operations ManagerAssistant Sales ManagerBookkeeperBrand AmbassadorBusiness AdministratorBusiness Development ManagerBusiness SupportCall Center RepresentativeCamera OperatorCare ManagerCeo/PresidentCertified Massage PractitionerClient SpecialistClinic AdminClinical AssistantClinical Lead NurseCommisConstruction WorkerCoordinatorCorporateCorporate EmployeeCosmetologistCustodianCustomer Service SupervisorCustomer Support RepresentativeDesign ManagerDesk ClerkDirect Care WorkerDirect Service ProviderDirector of ComplianceDirector of Customer ServiceDirector of Human ResourcesDirector of MarketingDisillusionedDistrict ManagerDuleEmployer as LicensedEsthecianEsthesticianEsthetic PractitionerEstheticsEvent CoordinatorExternExtern/StudentEyelash SpecialistFDA Massage EnvyFDSAFRONT DESK ASSOCIATEFacial SpecialistFdaFranchise ManagerFront Desk ReceptionistFront Office ManagerFrontt Full-time workerGeneral AssistantGreet client, escortHR ConsultantHead of SalesHealth Care AdvisorHousekeeperIT SupportInternInventory Control SpecialistInventory ManagerJCAJunior Administrative AssistantJunior Project LeaderJunior Retail Sales AssociateJunior Sales AdministratorLEAD WELLNESS ADVISORLMBT #11129Lake ManagerLaser TechnicianLead FDALead Project ManagerLead ReseptionestLead SupervisorLead Wellness Advisor/Murad LiasonLiaisonLicenced Massage PractionerLocation ManagerMaintenance TechnicianManagement TraineeMarketerMarketing ManagerMasagge therapistMasajistaMasajistsMassage PrMassage TherapisgMassage TherpistMassage envyMassage therapitsMassage therepistMedical ReceptionistMembership CoordinatorMembership DirectorMembership RepresentativeNANever been employedOffice AdministratorOffice ClerkOffice WorkerOperations ConsultantOperations SupervisorOutside Sales RepresentativePart Time 20PartnerPersonal AssistantPhoenixProcess OperatorPublic Affairs SpecialistQuiromasajista y ReflexólogoReceptionist/ClerkRecruitment ManagerRegional Sales ManagerRetail Customer Service RepresentativeRetail Sales AssociateRetention SpecialistSales CoachSales and Service AssociateSamSenior AdvisorSenior Assistant ManagerSenior Corporate TrainerSenior Licensed Practical NurseSenior Marketing RepresentativeSenior ReceptionistSenior Sales ManagerShipping and Receiving ClerkSkin secialistSpaStore ManagerStretch PositionStretch PractitionerSupport AnalystSupport SpecialistSystems Integration SpecialistTeam SupervisorTelemarketerTotal Body Stretch ProviderTrainerTraining CoordinatorTraining ManagerTraining SupervisorUnit DirectorUnit LeaderVendorVice President of OperationsVolunteer AssistantWELLNESS ADVISERWellness adviserWork in Envy massage currentlyWorked thereannonymousmassage slave
All LocationsAcworth, GAAddison, TXAgoura Hills, CAAkron, OHAlameda, CAAlamo Heights, TXAlbany, NYAlbuquerque, NMAlcoa, TNAlexandria, VAAlgonquin, ILAliso Viejo, CAAllen, TXAllentown, PAAlpharetta, GAAltamonte Springs, FLAltoona, WIAmerican Fork, UTAmherst, NYAmmon, IDAnaheim, CAAnchorage, AKAnderson, SCAnkeny, IAAnn Arbor, MIAnnapolis, MDApex, NCApple Valley, CAApple Valley, MNAppleton, WIArdmore, PAArlington, MAArlington, TXArlington, VAArroyo Grande, CAArvada, COAshburn, VAAsheville, NCAtascocita, TXAthens, GAAtlanta, GAAtlantic, IAAuburn, ALAugusta, GAAurora, COAurora, ILAustell, GAAustin, TXAventura, FLAvon, INAvon, OHAvondale, AZAzusa, CABakersfield, CABaltimore, MDBaton Rouge, LABayonne, NJBayside, NYBeachwood, OHBear Valley, CABeaufort, SCBeaumont, TXBeavercreek, OHBeaverton, ORBedford Hills, NYBedford, NYBee Cave, TXBel Air, MDBelle Meade, TNBellevue, NEBellevue, TNBellevue, WABellingham, WABelmar, NJBend, ORBerkeley Heights, NJBethel Park, PABethesda, MDBeverly Hills, 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KYFlorham Park, NJFlorida, MOFlower Mound, TXFlowery Branch, GAFlowood, MSFolsom, CAFontana, CAFort Collins, COFort Lauderdale, FLFort Myers, FLFort Walton Beach, FLFort Wayne, INFort Worth, TXFoster City, CAFramingham, MAFrankfort, ILFranklin, MAFranklin, TNFrederick, MDFredericksburg, VAFreehold, NJFremont, CAFresno, CAFrisco, TXGahanna, OHGainesville, FLGainesville, VAGaithersburg, MDGambrills, MDGarden City, NYGarland, TXGarwood, NJGastonia, NCGeneva, ILGermantown, MDGermantown, TNGibsonia, PAGig Harbor, WAGilbert, AZGlastonbury, CTGlen Allen, VAGlen Burnie, MDGlen Carbon, ILGlen Cove, NYGlen Ellyn, ILGlendale, AZGlendale, CAGlendora, CAGolden Valley, MNGoleta, CAGoodyear, AZGranada Hills, CAGrand Prairie, TXGrandview Heights, OHGrandview, OHGrandville, MIGrayslake, ILGreeley, COGreen Bay, WIGreen Valley, CAGreenfield, WIGreensboro, NCGreensburg, PAGreenville, NCGreenville, SCGreenwood Village, COGreenwood, INGresham, ORGrove City, OHGulf Breeze, FLGulf Shores, ALGulfport, MSHagerstown, MDHamburg, NYHamden, CTHamilton, OHHampton, VAHanover, MDHappy Valley, ORHarahan, LAHarker Heights, TXHartford, CTHarvey, LAHattiesburg, MSHenderson, NVHendersonville, TNHermosa Beach, CAHerndon, VAHickory, NCHigh Point, NCHighland, INHighlands Ranch, COHilliard, OHHillsboro, ORHillsborough, NJHixson, TNHoboken, NJHoffman Estates, ILHolly Springs, NCHollywood, CAHollywood, FLHolmdel, NJHonolulu, HIHoover, ALHouston, TXHudson, WIHumble, TXHunters Creek, FLHuntersville, NCHuntington Beach, CAHuntsville, ALHyannis, MAIdaho Falls, IDImperial Beach, CAIndianapolis, INInland Empire, CAIrvine, CAIrving, TXIssaquah, WAJackson, MSJacksonville Beach, FLJacksonville, FLJacksonville, NCJenkintown, PAJersey City, NJJohnsburg, ILJoliet, ILJonesboro, ARJupiter, FLKahului, HIKaneohe, HIKannapolis, NCKansas City, MOKaty, TXKeller, TXKemah, TXKendall, FLKenner, LAKennesaw, GAKennewick, WAKeyport, WAKing of Prussia, PAKingwood, WVKirkland, WAKnoxville, TNKyle, TXLa Cañada Flintridge, CALa 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Overall Reviews at Massage Envy

1.0
Front Desk Agent | Woodland Hills, CA | Feb 27, 2020
Worked at the Woodland Hills Location
The owner did not properly manage this specific location. Did not resolve customer issues in the right way. Also did not manage the loss of clients or therapists properly which resulted in a decline of business.
5.0
Customer Service Representative | Beachwood, OH | Mar 16, 2020
enjoyable work setting
A typical day at work would be a steady flow of clients coming in and out of the Spa, signing clients up for memberships with the spa, keeping lobby area neat and tidy, answering incoming and making outgoing calls.
Prosfriendly managers and co-workers
Consshort breaks
3.0
Massage Therapist | Chicago, IL | Oct 6, 2020
Wouldn’t work here again
I wouldn’t work here again or recommend it. The pay is absolutely terrible and felt I had to break my back to barely make any money. Definitely a good place to work when new to the industry though.
2.0
Front Desk Agent | Durham, NC | Oct 2, 2020
If you’re an LE, don’t do the laundry
Work-life balance Spa owners are so unpredictable- this location they ‘walked out’- left the company and employers hanging. Crazy but not untypical for this business. If you’re not ‘nice’ to girls up front, your tips are ‘lost’- cash left with them vanishes- Pay & benefits Cash tips left with front desk not ‘monitored’- you’re asked to do laundry, but don’t, you went to school to be an LE, not do laundry- you won’t get paid properly if your clocked in doing laundry bs servicing clients- THIS IS KEY! Management Individually owned - corporate doesn’t really back you up, just move on to another owned location. Overall Pay hourly changes based on doing laundry vs servicing clients. Crazy. Weekend only work- great if you have literally no life. Cash tips not monitored properly by front end personnel.
4.0
Customer Service Representative | Summerville, SC | Feb 27, 2020
Great group of employees
Overall a great place to work. Open seven days a week with two shifts per day. Pay is middle of the road for the type of work. Two week on the job training is required before regular shifts are scheduled. Experience in sales is definitely a plus
2.0
Massage Therapist | Wayne, NJ | Sep 5, 2018
Poor Management
It is very busy but the management and the compensation was not great and they treated you like you not an asset to there company. There was a lot of drama.
Prosbusy
Conspoor management
4.0
Front Desk Manager | Roswell, GA | Jul 10, 2017
Relaxation is for clients
Has its ups and downs. For every positive, there are 2 negatives. The manager is phenomenal and genuinely cares about her staff. The nature of the job is something unlike most other 'reception' positions.
2.0
Assistant Store Manager | Cedar Hill, TX | Jan 4, 2017
barely productive
In the beginning it was great as anything you do that is new. After a couple of months I noticed how much the employees loved to gossip instead of work. Anything it seemed that was brought up was about negative things and negative attitudes almost daily. I began feeling like i'd rather be home than work. The management was good it could have been better I admit. Although management was good and handled things to best of our abilities the employees did not respect the management.
2.0
Massage Therapist | Virginia Beach, VA | Sep 25, 2019
Environment
Too Many Bad Apples Poor Management To Many Chiefs Too Many Major Issues Overlooked You're required to work at least 130 hours per month in order to receive Health Benefits.
1.0
Customer Service/Sales Representative | Houston, TX | Dec 7, 2017
Worse establishment to work for
The management was horrible, and the spa lacked the proper tools to run efficiently. The location I worked at got broken into twice and my managers car got broken into as well.On one occasion the owners failed to report it to law enforcement. In order to replace the money in the drawer, the owners asked all of the employees for their bank information so that they can tranfer money for us to use.
ProsDiscounts on products
ConsManagement

Questions And Answers about Massage Envy

What is the best part of working at Massage Envy?
Asked Oct 22, 2019
Your fellow FDA’s. Thats it.
Answered Nov 19, 2020
The free massages are the only benefit
Answered Oct 28, 2020
Do employees get benefits working at Massage Envy?
Asked Jun 27, 2016
I work full time, sometimes more than the average full time MT, and let me tell you that i have zero benefits from this company because they will deduct ridiculous amount of money out of your paycheck every month for those benefits, so i cannot afford their benefits. No one has these so called benefits at my work. Im honestly looking for another job.
Answered Nov 27, 2019
I have worked for 5 years in this franchise, benefits? None, it is a company that exploits you and doesn't know anything in return. Simply horrible!
Answered Sep 18, 2019
What is a typical day like for you at Massage Envy?
Asked Mar 18, 2020
You usually are doing the task list which includes looking out for the next day to week and contact clients, contact any members who are suspended, new clients, and any reschedule as needed.
Answered Nov 19, 2020
Answering phones and booking appointments is what you’re going to mainly do all day
Answered Oct 28, 2020
How flexible are your working hours at Massage Envy?
Asked Mar 18, 2020
Not flexible at all. Asked for 40 hours/week and never saw anywhere close to it.
Answered Nov 19, 2020
They choose your hours and it is very inconsistent Schedules go out weekly or bi weekly You will get assigned either Morning Mid Night
Answered Oct 28, 2020
Why doesn't massage envy pay the therapists better?
Asked Sep 14, 2016
They do not pay better because they do not want to pay better, some places where they make you a prisoner of your work and they raise you only pennies, they are a shame
Answered Sep 18, 2019
The bottom line is that they are cheap as Hal. They don’t care about their employees or their customers. They only care about how deeply they get their pockets lined. It is a toxic environment to wring as many services as they can out of someone and to hammer the esthetician’s and front desk people to sell, sell, sell. They are brutal, obnoxious and threatening to employees about their stupid sales quotas.
Answered Jul 6, 2019