Overall Reviews at Mattress Firm
Delivery Driver | Tennessee | Jan 4, 2019
Fast paced hard job, low wages, little cosideration for work family balance, Until recently deliveries made 362 days a year 7 days per week.
Delivery drivers/helpers are not employees per Mattress Firm. Mattress Firm subcontracts their deliveries in many markets to 3rd party logistical companies such as Top Hat Logistical Solutions.
Despite the fact you are supposed to be an independent contractor, Mattress Firm controls every aspect of your job. Examples are Mattress Firm routes your truck, Mattress Firm tells you what time to start your route. Mattress Firm has a dress code for their contractors, including telling the driver/helper what color shoes they can ware.
Mattress Firm uses customer satisfaction surveys that are done by telephone and are automated. Mattress Firms survey has a scale of 1-9. The guests are not informed during their survey call that a 7 or less is a 0 for the delivery team. In most company's on a scale of 1-9, scoring a 7 out of possible 9 is a solid score.
Not in the Mattress Firm world. Mattress Firm does not incentivize the guest taking the survey in any substantive way. If I eat at Whitecastle and take their survey I get 2 free hamburgers. At Mattress Firm the guest gets a thank you from the CEO that is pre recorded. In some markets if a delivery team gets a score of 5 or less Mattress Firm does not pay the delivery team for the delivery. In fact the delivery contractor can be charged up to $10.00 more than they were paid, for the delivery. This means you could lose far more than you were paid in the first place.
In past years Mattres...more
ProsFreedom from minunte to minunte micro management
ConsLittle consideration given to work family balance, Policies appear to be designed to take money away from delivery teams.
Store Manager | Georgia | May 25, 2018
There are two good things in this company and is training and employees there are some great people working there, training is really good too.
But than you have poor qualityvof management, poor commision structure where they promise if you are good you will make about 40k and than once you get your store obviously as a new manager it will a fairly low store where you would passed your day wishing someone at least come in into your store. Without customers who sells. Hours are extremely long, you work most of the time by yourself since only busy get to have A Store Manager and a Asst. Manager they don't have sales associates everyone is a manager there.
They prefferd Millenials as people with extensive experience but even those milenials run away from the company. They are always hiring of course only people that are place in busy stores stay everyone else leave after seeing that there are not enough clients to seel and make money.
Advancement they prefferd someone with no experience and if 3 people apply fpr area manager and 2 are over 40 and only onr is on their 20th well the Milenial again will be promoted to Area manager which is very desappointing for those with lots of experience
When you are in training ypu are place in a busy store and your checks come pretty nice just until they promote you that money wise seems more like a demotion because you won't have the opportunity to make the same money due to the lack of customers.
Email of people bragging for their is ...more
ProsTraining if you come with none
ConsSalary Base is very small not enough to survive on slow month Age descrimination, no work life balance due to so many hrs expected to work a week, no breaks and 10 hr shift by yourself..
Store Manager | South Carolina | Jun 1, 2019
Don't drink the Kool-aid
Any company that dives headfirst into the textbook "profits before customers/employees" cycle isn't worth the time or effort required to keep its executives happy. And since it coincides with a historically busy season in this industry, they will pat themselves on the back as their profits briefly spike, congratulating themselves on how successful their ideas were... until the season ends, and with it the momentum that falsely padded their unsustainable, greed-driven decisions. Then the implosion will begin.
You cannot claim to have an open-door policy while explaining away any reasonable suggestion or idea with excuses for keeping things exactly as they are, attempting to frame it as executive-level wisdom. You cannot claim to seek cost-saving measures while ignoring practical advice from those in the field regarding solutions to wasteful spending or inefficient internal practices. You cannot fool your employees with meaningless "perks" and worthless "contests", exaggerating the paltry rewards behind a smokescreen of fabricated excitement, while failing to guarantee them a living wage. You cannot demand service of the highest quality and efficiency from your workers while forcing them to use flawed, inaccurate, outdated systems and a jury-rigged patchwork of peripherals held together by duct tape and prayers.
Customers and employees are the lifeblood of any business, no matter the size or industry. This company is no different, and the exodus has already begun. ...more
Proscommission sales, slow paced, lots of locations
Consno guaranteed living wage, mediocre benefits, corporate mindset ignores reality
Area Manager | Rockford, IL | Apr 10, 2019
Amazing culture and sales experience
Mattress Firm is a joy to work for in regards to being a sales manager and taking ownership of your own location and successes. While the base pay is not something to strive for, the commission payout structure is amazingly generous - if you are a good sales person, keep your margins, and have good guest relations, as well as per pay-period bonus. It's one of the few companies I know of that offers consistent bonuses based on performance.
It's a pretty inclusive culture, laid back but serious about the work to be put in. There are only two things that I would say weaken the experience: work/life balance and the amount of travel for the newly hired.
10 hour work days, with very little traffic. You have to know how to keep yourself busy after your done with all of your administrative duties and keeping a clean location, and depending on your work schedule, you're either working 46 hours or 50 hours per week. There is flexibility to leave early, but only if you are partnered up with someone. Likewise, you need to be partnered up to leave for lunches, so either pack your lunches, learn to fast, or spend oodles on food delivery.
As a new hire, you travel to multiple stores in the district, and your length of drive can vary from your most local store, up to 45 to a 60 minute drive depending on your next closest store within the district. They do like to promote from within and they do reward hard work and initiative, and promotion to Assistant or Store manager comes relati...more
ProsCommission Structure is very Generous, Ownership, Advancement Opportunities
Manager | Minnesota | Aug 4, 2018
Mattress Firm use to be a great place to work. Commission and bonus was great and very attainable. I loved working there. We had quick delivery and product availability. Great culture and not very stressful.. It is no longer like that unfortunately. The pay structure has been changed a number of times and although they try their best to spin it as good it is not. I went down in pay drastically year to year since 2015 selling the same amount of product...if anything I got better at sales but my paycheck took a nose dive. Product availability recently has tanked. They have trouble hiring quality delivery teams as Mattress Firm does not have their own in house delivery. If there are no delivery drivers or trucks available some times you cant get the product to a customer for weeks. Maybe worst of all is the sales associate has to handle all its own customer service issues. There is a national customer service line but if after trying every trick in the book to get a human to talk to they just direct you back to the store. Work/life balance is shot to pieces currently. Employees are "asked" to work their off days because there is a employee shortage. Long hours 10 to 8 pm and if your not doubled up there is no going home early anymore. No overtime pay. Very little chance of reaching the amount needed to sell in a nice store to make bonus. Along those lines Mattress Firm grew too fast and has too many stores near each other. You can go several days in a roll seein...more
ProsDowntime, benefits, Video training, nice sales screen
ConsProduct availability, delivery, pay, long hours, customer service, culture, work/life balance
Sales Associate | Pensacola, FL | Mar 13, 2020
Part time = Labor worker
Mattress firm as a whole is a average company to work for. Their culture overall is a great one to be a part of. The actual sales staff that works in Penacola, Gulf Breeze, Pace, and even Alabama, well, let's get started.
As a part time associate, the goal for you is to move up to a full time associate which is a manager on duty. As a part time associate, I personally got hourly wage, plus commision (Commision was only 4% on gross margin for part time associates). It was nothing you could ever live off of. They say that you are a helper to the managers of the stores when you work for them, well you are, but as in a housekeeper. My manager only made me clean the entire store top to bottom while he played on his nintendo switch and gossiped to the other managers on how I was a bad employee. Gossip is a big part of the mattress firm culture. You will kn about everyone's personal life. Everyone. The managers will treat you as a part time to do their cleaning duties so they can make all the money for themselves.
As a full time associate, you do get benefits but they are insanely priced. Especially medical and dental. The pay is good for this position, because you do get a lot more commission. You could easily live with this salary if you are a good seller. They rank your position title on how well you do with your gross margin, accessories, ticket revenue, and so on. If someone does higher than you, they can demote you to a lower store in every quarterly period. This make...more
Agent | Houston, TX | Jan 7, 2020
Nepotism at its finest.
First, they'll hire you for a very specific position and then once you accept the job, they move you somewhere else. The only people who advance in the company - esp the Ecomm Sales Dept - is if you're a relative of one of the VPs or you're connected to someone close to the CEO.
Otherwise, you better toe the line. Different set of rules & standards based on how much the leadership team likes you or not. They expect the sales agents to take all the risks, bend over backwards to make the sale but expect you to do it with your hands tied behind your back and blindfolded. They don't support the sales team at all; and have no problem asking you to work twice as hard as everyone else, for a 67% pay CUT. The reward agents who show initiative, by having them test "pilot programs" with promise of pay that they always find a way to wiggle out of actually compensating you for.
Company depts don't talk to each other. Marketing doesn't talk to Inventory and no one talks with the sales team who actually is on the front line for the company every single day.
Granted, they are flexible in the fact that if you have to work from home due to personal reasons, they'll let you. If you have to take a day or two (despite missing out on sales which even two days gone could ruin your whole paycheck) for family, they're pretty good about that since the ecomm sales dept is ran by women with young children (they know).
That's pretty much it.
There's no sales team meetings, no sales tr...more
ProsFlexible if you have kids (for the most part)
ConsAll risk, no reward. You're either a favorite or you're at the bottom - no matter how hard you work.
Showroom Manager | New Jersey | Jan 2, 2019
Very long hours, pay is moderate, and a lot of downtime.
- typical day at work will consist of you waiting around for customers to come in. realistically, you will see 0-3 people a day, majority of the time its 0-1. it's what they call the "mattress lottery". you can work the best showroom (numbers wise) and still see nobody.
- you do learn and you can craft your sales skills, as you will encounter a wide variety of clients that walk into your showrooms.
- management varies. most managers do not care for employee work/life balance, and if you need to call out for a family emergency, or any emergency in general, they make you find your replacement for that showroom, or else you have to show up no matter what, when it is the area manger's job that is in charge of the scheduling for the district. again, it varies.
- workplace culture, again, depends on who you're working with. most people i work with are great.
- hardest part of the job, is sitting there for countless hours, just waiting for a customer to come in. most showrooms DO NOT have wifi, and managers were told to tell their employees that it's a money issue, even though Mattress Firm is the #1 mattress provider in all of America. you work 11 hours a day, sometimes to see ZERO people, along with NO WIFI, you are NOT allowed to leave the showroom AND NO OVERTIME PAY. one dud after another.
- the most enjoyable part about the job, and least enjoyable part is the downtime. you can drain your data, and watch movies on netflix, hulu (or tv shows) all day, or you can ...more
ProsDowntime to catch up on your tv shows and movies.
ConsCannot leave the showroom, no overtime pay, 11+ hour work days, ZERO work/life balance.
Sales Manager | Austin, TX | Jun 24, 2018
The struggle of retail is always chiefly work/life balance. A lot of unexpected long days and inefficient time management peppered with trivial meetings that could just as easily been an email can make it seem like upper management just doesn't care that you have family and friends. If you are single, have no familial connections in the area, and don't have an active social life, this is the job for you.
Also, being ambitious only gets you so far. There is an undercurrent of "know the right people" and a "fraternal order" to things that not only make promotions seem impossible but also as though they aren't worth it. Incentives are purely sales driven, so people highly skilled in all other aspects of the job but aren't at the top of the sales board are wholly forgotten or ignored. Upper management preaches "Integrity" yet displays none as it continuously rewards morally and ethically questionable people while employees who habitually play fair are marginalized or pushed out.
As your paycheck depends on your sales ability, you had better be ready to do whatever it takes to close the deal. Yes, there is a base, but in major cities the cost of living is sufficiently high enough that if you only make that "draw" you will not make enough to live. Add to it that if you only make draw you have to go to even more meetings where you are essentially told it is your fault for not doing the utmost to capture the business, you could find yourself rather depressed all month long.
Manager | New Jersey | Aug 10, 2018
The worst sales environment I have ever encountered.
Mattress Firm, or maybe just the region in which I worked, is the worst sales environment I have ever worked in. Too many stores jammed next to one another, in some instances there would be 4-5 locations in a 5 mile radius. There is absolutely no interaction with upper management unless there is an issue that directly affects them. The hours ran from open to close, with days going by without seeing a single customer to which the salesmen were to blame. Upper management takes no responsibility for their poor training methods and their nonchalant attitude toward the plight of the salesman. Scheduling is nonstop for stores are not allowed to close, even if managers have not scheduled someone to a particular location, they will gladly make you leave a location to fill in at another, which may be miles away, but it is your responsibility to get there, last minute with a dated system that never reimburses you for your travel. Job security is not Mattress Firm's necessity nor goal, the employee is left on their own, with little to no support and if an issue may occur management will have no issue laying the blame on the last man/woman hired. Basically working at Mattress Firm is like running your own business, in several locations with no idea of stock and pricing, and not being able to contact your managers during a regular sales day. Worst company I have had the displeasure of working for.
ProsFreedom of Sales practices
ConsBeing held responsible for the poor effort of managerial support