Mattress Firm

Working at Mattress Firm: Company Overview and Reviews

Mattress Firm
Mattress Firm
3.2
2678 reviews
Mattress Firm Ratings
3.2
Average rating of 2678 reviews on Indeed
2.5Work-Life Balance
3.1Pay & Benefits
2.9Job Security & Advancement
3.0Management
3.2Culture
Headquarters
Mattress Firm BEDQuarters 10201 Main Street Houston, Texas 77025
Employees
5,001 to 10,000
Revenue
$1B to $5B (USD)
Industry
Retail

Popular jobs at Mattress Firm

 Average SalarySalary Range
8 salaries reported
$15.55
per hour
$7.75-$23.35
47 salaries reported
$66,571
per year
$32,000-$110,000
290 salaries reported
$16.81
per hour
$8.40-$25.25
321 salaries reported
$85,430
per year
$20,000-$176,000
1 salary reported
$12.00
per hour
$7.25-$18.00
Salary Satisfaction
45%
Of the employees are satisfied about their pay
Based on 3740 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Mattress Firm Reviews

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Overall Reviews at Mattress Firm

2.0
Delivery Driver | Tennessee | Jan 4, 2019
Fast paced hard job, low wages, little cosideration for work family balance, Until recently deliveries made 362 days a year 7 days per week.
Delivery Contractor Delivery drivers/helpers are not employees per Mattress Firm. Mattress Firm subcontracts their deliveries in many markets to 3rd party logistical companies such as Top Hat Logistical Solutions. Despite the fact you are supposed to be an independent contractor, Mattress Firm controls every aspect of your job. Examples are Mattress Firm routes your truck, Mattress Firm tells you what time to start your route. Mattress Firm has a dress code for their contractors, including telling the driver/helper what color shoes they can ware. Mattress Firm uses customer satisfaction surveys that are done by telephone and are automated. Mattress Firms survey has a scale of 1-9. The guests are not informed during their survey call that a 7 or less is a 0 for the delivery team. In most company's on a scale of 1-9, scoring a 7 out of possible 9 is a solid score. Not in the Mattress Firm world. Mattress Firm does not incentivize the guest taking the survey in any substantive way. If I eat at Whitecastle and take their survey I get 2 free hamburgers. At Mattress Firm the guest gets a thank you from the CEO that is pre recorded. In some markets if a delivery team gets a score of 5 or less Mattress Firm does not pay the delivery team for the delivery. In fact the delivery contractor can be charged up to $10.00 more than they were paid, for the delivery. This means you could lose far more than you were paid in the first place. In past years Mattres
ProsFreedom from minunte to minunte micro management
ConsLittle consideration given to work family balance, Policies appear to be designed to take money away from delivery teams.
4.0
Sleep Expert | Virginia | Jul 4, 2022
Completely depends on which location you work at
If you’re at one of the top selling locations you can easily make over $75,000.00 maybe even 100k, it just depends on where you work. Your managers will tell you that it’s about taking advantage of every customer that walks in and that those salesman at the higher volume stores would put up the same number at the stores that are less volume. This simply isn’t true because most of the time customers at higher volume stores already know what they want and you don’t have to convince them to buy it. So whoever is there at the time will reap the benefit, whether they’re a terrible salesman or a great one. Also if the customers that come to the lower volume stores don’t have the money/credit to buy the higher priced bed, it doesn’t matter how good of a salesman you are. It can honestly be frustrating when you haven’t had a single customer come in to your store all day and you see another store has sold over 30k that same day. Management will only see that you didn’t sell anything & you will look bad when it really isn’t your fault. You can’t fully control who walks in/ doesn’t walk in You are paid based on the gross margin percentage of the entire sale. If the total percentage of the sale falls below a certain point your commission is reduced dramatically. The problem is there is always a sale going on and the sale always takes away from your potential commission. Your manager will tell you to add accessories & that will help increase your margin, but if we also always have a
3.0
Manager On Duty | Chattanooga, TN | Sep 4, 2014
Great Place to work if you're single
I actually enjoy the job culture and the benefits of the training. The training program is great. I'd never been in sales before working here, but had done a lot of things and all of the stuff I was able to bring to the table really helped me to connect with people and build rapport with customers. It isn't hard to move up in the company as long as you are able to improve and do well in sales. However, if you are stuck in a slow store (like most of the market will be) then it will be hard to actually get into your commission pay. It seems to me that there is always a promise of doing better "when"... "when you get your own store" "when you get a busier store" "when this person leaves and creates upward movement"... etc. etc. In most markets there is maybe one or two busy stores and the rest of the stores are not very busy, so the people that are in those busy stores are making money, but the rest of the people aren't making as much, if any commission really. You are guaranteed an hourly rate, but it definitely is not enough for the hours you work. I actually ended up learning a lot about sales and at least now I know if I ever need a job, I can be a sales-person. I think the company culture is fantastic for the most part but I think the district managers and area managers should not be able to "camp-out" at the high volume stores while all of their store managers or managers on duty have to go "man" the stores with very little traffic. It seems to
ProsGreat Culture, Great Training
ConsHard to make good money, long hours, little life balance
4.0
Sales Associate | Richmond, VA | Oct 17, 2022
Highly "corporate," excellent pay, long hours.
I loved most everything about this job. Working with the public mostly on a one-on-one basis is nice since multiple customers at once are a rarity. The compensation is excellent given the light workload if you know what you're doing. (Mattress Firm also offers excellent pay during a six-week training period.) The company is massive, encompassing over 2,300 stores and a huge corporate-level presence. This can be both good and bad. The good includes a generous compensation package and plenty of back-end support for computer system issues and dependable delivery of products sold. The downside of this is a corporate culture that can be oppressive, with endless sales events and redundant training requirements. Feels like lots of people at the corporate level are more justifying their jobs to their superiors as opposed to helping anything. My severance came due to shifting corporate policy that served a company cutback trend more than common sense or fairness. Such is often the case with large businesses, of course. They can be too big to fail or be reasonable. On the plus side, advancement could be in the cards for you if you don't mind the corporate game although current belt-tightening may be an issue. Working at Mattress Firm on a day-to-day personal level was usually a delight. My direct supervisors and co-workers were almost always helpful and enjoyable. The dress code was reasonable, even permitting certain blue jean varieties. The primary downside was the hours. Fo
3.0
Sales Associate | San Diego, CA | Oct 17, 2022
Excessive hours with a lot of down time but you can make a pretty good paycheck.
You often times will work alone for a full day meaning you are unable to leave or else you can get in trouble. Any store you work at you take ownership of the store as if you are the manager of the store and you will have to handle any phone calls and customer issues, tagging, and store cleanliness often times on your own. After training, you are often sent to slow stores which is a double edged sword since you won't have to deal with as many customer issues (every call is a customer issue). This is good since you are new and inexperienced at first but if you are at a slow store, you won't gain the experience and repetitions you need to get good at the job. It takes a long time to learn how to handle these customer issues which can cause some dissatisfactory customer issues. Best advice I can give is don't let customers walk all over you but make sure that you set good expectations for the customer and follow through with any promises you make for the customer (ie. you don't have an answer for something, you need to get back to them etc.) and this should make everything go smoothly. People skills are very important as it is a sales job and you will meet all types of folks on the job. Your sales pitch will eventually find a rhythm and might feel repetitive after some time. Many long-time employees in the company (10+ years) who stay for the paycheck but can help dealing with issues. There is no right way to deal with every issue so it's important to feel confident in everyth
ProsYou can make up to 100k a year and have a lot of free time.
ConsNo breaks only unstructured down-time. Excessive hours. spiders.
4.0
Consultant | Westport, CT | Oct 16, 2020
Good pay if you hustle, Little advancement, Lots of down time
I really enjoyed working at Mattress Firm as a Showroom Sales Representative. (It was Sleepy's at the time.) However, t's not for everybody. I was there from 2005-2008, and I was in school 2 nights each week. So I worked 4 days, 10+ hours each day - A full-time schedule, but on 4 days. The pay is draw against commission, but the commissions are pretty good (Generally 5%-10% - I'm not sure if this has changed with the change of ownership.) You will usually be in a showroom alone (unless it's a very big store). This means you do have to close up to take a break, so you'll want go at an odd time when clients wouldn't usually come! Also, vacations and days off can be hard to schedule. When a client comes in, you must be ready to give them all your attention and close that sale. Otherwise, you won't survive here. Also, if you are working with another Sales Representative, make sure you are very clear about the deal you've made to split sales that day. There are a lot of sharks who will try to steal your sales, but if you can work with trustworthy people you really will make more money in the long run. My District Managers were great, and I liked my Regional Managers too. However, our local Regional Manager really gave the "best" stores to men, which is part of why I left in the end. (I really liked working for him, but this was a definite flaw.) This is a heavily male-dominated company, and as a woman you do have to be strong to hold your own. From one region to another this ma
ProsPaid training, Lots of down time, Great team, Good pay if you hustle
ConsLots of down time but few breaks outside the showroom, Difficult to take days off, Draw against Commission pay
1.0
Assistant Operations Manager | Livermore, CA | Aug 21, 2021
Disastorous workplace with horrible leadership.
If you think about applying for this job, just know that you can never truly understand what to expect when you walk in. There are false promises being made when you apply for the position in terms of policy, pay, and work-life balance. The amount of overtime for this job is beyond ridiculous; you should never expect to go home at or before an 8-hour day, even when promised or planned for holidays. The GM has continously set up the workers for failure over and over. The only pro's about this place is the coworkers you work with. Every single person at this job are more than capable in their abilities to find another job that would pay them better, treat them better, or outright give them a better work-life balance. There are better opportunities out there for you if you think about applying here. For the dispatcher/router position, please know that it is not an entry-level job. They treat it as such and that is why they consistently fail on acquiring talent for the position. For the warehouse position, you will be overworked and underpaid. There are no incentives for you to do more than the minimum, as the company refuses to create a program to reward employees. You can pull 7 routes a day or 3 routes a day, it makes no difference as you all make the same due to the same title. This company does not provide pay raises or performance-based raises. All in all, there are hundreds, if not thousands, of awful, embarrassing, and outright horrible stories that I could tell you fr
ProsCoworkers are amazing! Job isn't too difficult!
ConsNot allowed to enjoy breaks/lunches, upper management is a joke!
3.0
Store Manager | San Jose, CA | Apr 16, 2014
Fun environment for new employees
The Sleep Train has a pretty great culture which cultivates team work, having fun, and career long learning (personal and professional growth). The company promotes based on your abilities and chooses the applicant which will bring the most to a position, rather than basing decisions off of tenure. The chance for advancement is great with the ability to step into management position rapidly if you take the job seriously and put your best foot forward each day. The employees at the company are treated with respect and viewed as the reason for our companies success, and rewarded for their hard work - especially those that perform well in sales. If you struggle in sales, you are given multiple opportunities to improve and training to do so. Rather than other sales/performance based companies that cut your position quickly if you struggle. With any company there are going to be positives and negatives. First thing to be aware of is that you are applying for a retail position. This means you will be working retail hours which include weekends and Holidays. There can be a bit of down time in between helping guests. On any given day you could be busy from the second you walk in the door to when you clock out and head home.....or you could have a block of 3 hours of down time before another guest walks in. This means you'll need to bring a good book or movie to work - or even better - spend your down time researching the industry, sales, competition, and looking for ways to
1.0
Store Manager | Georgia | May 25, 2018
Store Manager
There are two good things in this company and is training and employees there are some great people working there, training is really good too. But than you have poor qualityvof management, poor commision structure where they promise if you are good you will make about 40k and than once you get your store obviously as a new manager it will a fairly low store where you would passed your day wishing someone at least come in into your store. Without customers who sells. Hours are extremely long, you work most of the time by yourself since only busy get to have A Store Manager and a Asst. Manager they don't have sales associates everyone is a manager there. They prefferd Millenials as people with extensive experience but even those milenials run away from the company. They are always hiring of course only people that are place in busy stores stay everyone else leave after seeing that there are not enough clients to seel and make money. Advancement they prefferd someone with no experience and if 3 people apply fpr area manager and 2 are over 40 and only onr is on their 20th well the Milenial again will be promoted to Area manager which is very desappointing for those with lots of experience When you are in training ypu are place in a busy store and your checks come pretty nice just until they promote you that money wise seems more like a demotion because you won't have the opportunity to make the same money due to the lack of customers. Email of people bragging for their is
ProsTraining if you come with none
ConsSalary Base is very small not enough to survive on slow month Age descrimination, no work life balance due to so many hrs expected to work a week, no breaks and 10 hr shift by yourself..
1.0
Sales | Pennsylvania | Jan 21, 2017
Lying does not equal "Integrity"
Many of the glowing reviews on here by employees in PA were posted before, or almost immediately after, integration of Sleepys employees into Mattress Firm. How can you fairly evaluate pay (only about $12 an hour and very little chance to earn any store bonus when hardly anyone is coming into the stores to buy) when you were totally in the dark until almost the end of the Big Hoopla Party event where they hyped everyone up with rah-rah events. Some of the managers I knew were commanded to post a positive review online - before they even knew how it was going to go!!!!!!!! The medical insurance, for example, was about 3-4 times higher than for Sleepys. There is no paid sick time (you have to take it out of your vacation time), there are no paid holidays. There was not even a thank you to the employees (let alone a turkey voucher like we got from Sleepys) for Thanksgiving! For Christmas/Hannukah, not even a card or an email. The culture is still the same (favoritism, back-stabbing to get in the better stores, I could go on and on). Integrity is just a buzz word. Do not believe that you will make good money. Even the area managers are only earning the base $12 an hour. They are now on a hiring blitz to replace all of the really good salespeople who are planning to leave, although they stuck it out for this whole past miserable year while their income and lives dwindled away. It was a total lie that if you were making $50-60 K at Sleepys your pay would be the same or a little be
ProsSome of the salespeople were decent but you never know who you can trust.
ConsTerrible pay, some good salespeople are already worried about losing their homes, the computer system and delivery process stink.

Questions And Answers about Mattress Firm

What is the best part of working at Mattress Firm?
Asked Jan 31, 2020
the amount of down time you have
Answered Jul 1, 2022
You control your income
Answered Jun 28, 2022
What is the promotion process like at Mattress Firm?
Asked Sep 22, 2020
Be prepared at all times
Answered Dec 4, 2022
Political
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How often do you get a raise at Mattress Firm?
Asked Oct 14, 2020
Commision
Answered Dec 2, 2022
With “promotion” only. Or commission
Answered Nov 29, 2022
What is a typical day like for you at Mattress Firm?
Asked Mar 14, 2020
Very slow and a little boring. Not a lot of customers come in during the week. The weekends and holidays are the busiest.
Answered Nov 18, 2022
Busy
Answered Nov 15, 2022
How are the working hours at Mattress Firm?
Asked Jul 11, 2016
Mon-Sat 10am-9pm and Sun 10am-7pm. You will have to work 11 hours alone A LOT!
Answered Sep 23, 2021
5 days/wk at 11.10 hours a day. (53-55 hours a week unless it’s a week there’s a meeting) meetings make your day even longer since you have to drive 40-60 minutes to the meeting location and be there by 7:45am. You won’t be home til after 9pm plus travel depending on what store you’re working in.
Answered Dec 16, 2019