Maurices

Working at Maurices: Company Overview and Reviews

Maurices
Maurices
3.8
1723 reviews
Maurices Ratings
3.8
Average rating of 1723 reviews on Indeed
3.6Work-Life Balance
3.3Pay & Benefits
3.4Job Security & Advancement
3.5Management
3.8Culture
Headquarters
105 W Superior St. Duluth, MN 55802
Employees
5,001 to 10,000
Revenue
$100M to $500M (USD)
Industry
Retail

Popular jobs at Maurices

 Average SalarySalary Range
274 salaries reported
$13.91
per hour
$7.25-$22.05
203 salaries reported
$12.19
per hour
$7.25-$18.95
115 salaries reported
$12.03
per hour
$7.25-$19.55
122 salaries reported
$16.12
per hour
$8.05-$24.85
51 salaries reported
$23.00
per hour
$11.50-$36.15
Salary Satisfaction
48%
Of the employees are satisfied about their pay
Based on 3282 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Maurices Reviews

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Overall Reviews at Maurices

1.0
Sales Associate | Chandler, AZ | Nov 14, 2020
Not a good work place
Work-life balance They won’t ask you to cover for people they will just change the schedule and not say anything till the last minute. It’s a toxic work environment and you bring home the negativity from work to your home Pay & benefits Pay is lack luster for the amount of stuff you have to put up with. Job security and advancement Oh believe me you don’t have to worry about job security, they basically hire anyone and don’t even train them or leave training to stylists and not managers. Only cool benefit you get is 40% discount on the clothes. Management The management of this company is absolutely horrific. They literally pile everything on to the people “below” them and blame the stylist for everything instead of owning up to things. They lounge around and leave you to do all the work and when you ask for help it’s “I’m busy, or I’m on break, or “don’t bother her while she’s on break”. Maurices management sucks and the company should really look into that. Culture The culture is toxic. Managers basically threaten you if you don’t get a certain amount of credit cards or loyalties during the week. Managers yell at you and talk down to you as if you’re not wanted there. They make really rude and hurtful comments about the stylist and they pile all the work and stress on the stylist instead of helping and pulling their weight and making things equal and fair. Overall I started working for Maurices feb 17, 2020. When I first got there everything was fine. The environment w
3.0
Assistant Manager | Pennsylvania | May 15, 2019
An alright part time job; great full time career for strong retail passion
If you're not one that enjoys heavily dealing with people, this isn't the job for you. Maurices is an extremely customer oriented company. They take customer service to a whole other level. They train and expect you to greet EVERY SINGLE person that walks into the store. Any person of any age or gender MUST be greeted. Not greeted in a simple "Hi, welcome to Maurices!" while standing behind the register, but in a more "personal" way, approaching the customer asking what brings them in and how you can assist them while letting them know the weeks sales. This results in two types of customers you'll often be dealing with: Ones that have grown accustomed to the special treatment and you'll often feel like they expect you to wash their feet and kiss their behind OR ones that will be extremely turned off and feel like you are pushy, often upsetting them and causing them to be unpleasant to you or leave. While I think great customer service is important, Maurices makes you feel like you're a true slave to anyone that walks in the store. You are NEVER to tell anyone no EVER. Maurices also trains you to be a personal shopper for the customer's you are assisting. That means following them around the store helping them dress for what they desire (funeral, date night, etc) while getting them a fitting room. Once the fitting room process has started, you are to check back in with your customer every 5 or so mins to offer a second opinion or any other assistance if needed. This is done
ProsDiscount, Benefits (if full time), Job Advancement
ConsCustomer Service, Sell Changes, Store Changes, Operational Standards and Procedures
1.0
Sales Associate | Christiansburg, VA | Apr 7, 2014
WORST JOB EVER
-Let me start by saying that I've had MANY different jobs, and this job out of 10 or so is the worst job I've ever had. From the very beginning it was nearly impossible to even get this job, I called over and over again only to have the manager consistently blow me off by saying she'd call me back (which she didn't). A few months went by and I was still desperate for a job so I called back and SURPRISE! she still hadn't hired anyone. -I originally applied for assistant manager since I am a about to graduate college. I felt that a college education was good enough for that, especially since I had majored in fashion merchandising/management… you'd think that was relevant. Oh no, a college grad was only worth a sales associate job. From the second I actually began working there, I was the odd person out. No one in that store, neither management or coworkers, made the effort to include me. -Also I was hired on the notion that I could work as much as I wanted and could also have my hand in many different aspects of the store. In reality I was working 15 hours a week, folding clothing and emptying the fitting rooms. -They expect you to suffocate the customer into purchasing things they don't want, they want you to shove credit cards and take ten cards down the customers throat. Sorry but I know personally when I'm shopping I'm trying to relax not be consistently hounded by sales people. -If being forced to suffocate the customer wasn't bad enough the backstabbing will reall
ProsThe pay is about it
ConsVERY SHORT BREAKS, disrespectful power hungry management, backstabbing co-workers and management… EVERYTHING ABOUT THIS PLACE IS A CON
1.0
Assistant Manager | Derby, KS | Jul 28, 2014
Terrible Management
I worked there for over six months. After six months we were having a lot of turn over and associates quitting. I was promoted to assistant manager after 5 months of working there. I thought I would love it and I could turn it into a career for me. However, that is not what happened. First of all my stats were very high and I was meeting every sales goal, including selling credit cards. I loved working there, but needed more hours in order to support my family. A week after I got promoted, my manager left to go open her other store and left me to hang. NO TRAINING. She left me to learn my own training from the other managers. The managers all felt threatened by me and how well I was doing in sales that they took it upon themselves to cause all this high school drama and I would get punished for not doing something that I wasn't even trained to do. If I would have had the proper training, I would have stayed. But at the end the managers felt threatened and then they tried pushing me out. First, they cut my hours, which I was guaranteed 30 hrs a week, and then all the drama and backstabbing started happening. I was so sick and tired of all the managers and some of the associates, that I would come to work very unhappy. I find it very discriminating that I got yelled at for not having "enough" makeup on, when other associates didn't have ANY on. There were a lot of double standards and no communication whatsoever. The absolute worst place I have ever worked at. I also don't lik
ProsGreat discount
ConsNo communication, terrible management
2.0
Assistant Manager | Rockford, IL | Feb 23, 2020
Typical pushy retail sales environment
If you're not a pushy salesperson this probably isn't for you. You are to greet customers as they walk in by striking up conversation such as asking them what they're up to today, are they just coming from work, what are they doing this weekend, or compliment something about them. I've worked in retail for many years and find this to be an odd and overbearing way to greet someone right as they walk through the door. Typically a simple hello, how are you? What can I help you find today would suffice. Then, you are to talk over the walkie and tell the rest of the staff on duty what you learned about that customer. I was slightly horrified as one of the managers announced to the rest of the staff that the customer she had spoken to confided in her that she recently called off her wedding and was doing some retail therapy. I highly doubt that customer wanted that to be announced on a walkie to the rest of the staff. When starting a fitting room for a customer you are to take the items they want to try on and put them together as outfits. Then you are to grab additional items that make sense with their items and put them in the fitting room for them to try on as well. It's one thing if the customer wants help putting together an outfit but to just throw some items of your own choosing in there without asking to force them to try it on in a desperate attempt to sell an extra item is a little much. I know as a customer myself I barely want to try on the items I've chosen for myself
4.0
Associate Manager | Hannibal, MO | Jul 23, 2013
Great job for someone looking to make a career out of retail
A typical day at work for me, since I was a first assistant manager, was selling and giving great customer service to every customer who walked through our doors, and after awhile giving the other sales associate working with me an opportunity to sell as well as I did some tasking, mainly visual tasks. I would process freight, re-work departments in our store, dress mannequins, complete POVs (Point Of View, our visual guides for how our store was to look), etc. I would oversee register and customer service execution, making sure all was being done according to protocol and that the associates understood the whats and whys of running the store the way we did. I also took time in the back room to audit the Sales and Documentation Envelopes we completed at the end of every night, making sure there were no register, training, or loss prevention issues. If there were any problems that arose, I would take care of it accordingly. I invested in a self-driven management training program, also. This taught me things like making schedules, recruiting and hiring, investing in the community, running every little bit of a store, etc. I learned much about managing a business through this training; I was basically the store manager when my own manager wasn't present. Our store environment was a good one, being one that supported open communication and feedback. I tried to make it as positive of an environment as I could. The hardest part of the job was time management, since we had so many t
Prosgreat benefits, generous discount, advancement opportunities
Conslong and inconvenient hours, unrealistic expectations at times
3.0
Assistant Manager | Mishawaka, IN | Jun 15, 2016
Good company but lots of being Miss told things
When I was hired on with the company I was told I would be Abe to work 3 weekends and then be off the 4th, which I was. I was also told that I would be able to have every other Saturday off by 3-4 being a single mom and having my young child every other weekend. Well that stopped soon and when I asked about it nothing was really done. The store manager and I also discussed and agreed that I would be able to close the store Monday and Wednesday nights because my child was with her father and that I would be able to be off at least 1-2 nights off by 5 so that I could go get her from day care and not have to rely on my parents or someone else to get her. Well I was never off at that time and I was always changing my days around because I was getting scheduled different nights. Yes I get that being in management your schedule needs to be a little more open, but that what we agreed upon when I was hired and the new store manager took over. When I was told that she was no longer going to be working with my schedule it was time to rethink. I gave my 2 weeks notice on a Saturday morning in which the store manager was fine with only to come to find out 4 days later that they don't accept 2 weeks notices?! What company doesn't do that??? I was really disappointed. Overall the girls that was on my team where fun, management needs to be train a little better as the store manager wasn't even in a full time or first assistant position when she was hired in to take the store manager positio
ProsGood discount
ConsShort breaks, management meetings, pay
4.0
Assistant Manager | Lawton, OK | Sep 10, 2017
Wonderful company, depending on your area/ management
Mauirces is a wonderful company to work for. If you're in need of retail/customer service experience, this is my top choice. I love the philosophy of putting customers first. I gained incredibly valuable skills, such as management, sales, numbers, outstanding customer service. I started in a low volume store as a temporary sales associate. In my two years there, I was promoted to a Keyholder, and then promoted to Assistant Manager. I had a wonderful store manager who pushed and motivated my entire team because she had so much faith in us, and the whole team thrived because of it. It honestly felt like a second home because we were a family and worked so well as a team, and our customer satisfaction rating really endorsed that. And then I moved to a large city, to a very high volume store. I transferred with my Assistant Manager position. The team was welcoming, but it was very stressful to be a manager there, because there was no consistency. Not only did this make it difficult to work with colleagues, but it was difficult to communicate and work as a team to serve our customer. In summary, as I said before, Maurices as a company is awesome to work for. But I advise you to visit the store often and get a feel for the store before you apply. And if given the chance to interview, make sure and ask what a typical day in THEIR store is like. To me, the good definitely outweighs the bad and I think, given the right group of management and coworkers, anyone who loves fashi
ProsDiscounts on clothing, extra seasonal discounts, flexible schedule, fun, fast-paced environment, challenging, lots of room for growth
ConsAverage pay, return policy makes it easy for customers to bully associates
3.0
Sales Associate | Kansas | Mar 17, 2013
Think twice
After leaving a career in healthcare (as a Registered Nurse) to pursue a career in customer service/retail, I was very disappointed in Maurices when i was offered a position as a sales associate at $8.40/hour (on the "high end of the pay scale", as I was told). The manager has proven to be condescending and passive aggressive. Several days after my start date, I came in to work to be abruptly confronted by the manager who said "what time do you have?", I said "1:01" (I was scheduled to be at work at 1:00). The manager said "Exactly, you are supposed to be here at 1:00. One minute becomes five minutes becomes 15 minutes. If you weren't a new employee, I would write you up". At the interview I was instructed that I must never clock in before 3 minutes until the start of my shift. Therefore, there must be no conclusion other than that I must arrive at work between 3 'til and on the hour (even though some peoples' watches differ by often times at least 2-3 minutes). Maurices is a perfect example of how NOT to manage a property. Managers need to understand that if they can't retain an employee for more than 6 months, it has everything to do with the management, NOT the employee. Maurice also promotes a very pushy sales policy. You will leave every day feeling like a "pushy salesperson". I currently still work at a Maurices in centrtal Kansas and am only waiting until a better job opportunity presents itself to put in my notice. Ultimately, Mauricues takes advantage of their employ
5.0
Assistant Manager | Alamogordo, NM | Feb 17, 2017
Company treats its employees so well!
I transferred from a maurices in my hometown to one an hour away when I had to move for school. I knew immediately that it was something that I wanted to do when I heard I would have a transfer opportunity. Corporate shows its appreciation for it's employees which I absolutely loved and is something that made me enjoy my work. Management can always hurt a potentially great job experience but my management team was amazing. They worked with you if you had scheduling conflicts and were understanding that you have a life outside of your job. My typical day as an assistant manager would be to open the store by counting the cash drawers and processing any store orders that needed to be sent out. After the doors opened I would assist customers and refresh the store as the day went on. Daily store goals were set and you had to drive the team to do the best they could to get where you needed as a store. It was all very team oriented. During a closing shift, closing procedures took place such as dusting, vacuuming, cleaning mirros, and closing cash drawers.The most enjoyable part was trying on new merchandise so you can give honest opinions on how the items fit and what would work best for the customers needs. The hardest part was signing customers up for credit cards. This was something most associates struggled with but Maurices always made it a point that it was a team effort and management made sure to include associates to brainstorm ways to approach credit card sign-ups that mad
ProsGreat incentives, fun coworkers, good discounts
ConsCredit card sign-ups were always a struggle
3.0
Store Manager | Yorkton, SK | Sep 14, 2017
The worst and best company i have worked for.
In the almost 3 years i have worked for Maurices i advanced alot in my role. Starting out as a PT assistant and working my way up to a Store Leader. The culture was fantastic. When i first started here the company really took care of their employees to help them reach their full potential. The demand to make the numbers was high but not unreasonable. However when i took on the Store Leader position it started out great but went downhill fast. The company sees you not making every single one of your quotas( we will delve into that later) a failure. You get told you are failing regularly which does nothing for your self esteem and if you have any pride in your work ethic it will be destroyed. Maurices is all about the target customer(LIV) and creating a boutique experience for her which is amazing dont get me wrong. However the demand on the employees is exhausting and mentally draining. The store was expected to make specific average dollar sale, units per transaction, and conversion rates on top of sales plan. And if you missed just one you would hear about it. Lets not even get into the fact of driving loyalty cards, surveys, showing her how to shop the online website(which they dont even have a canadian one yet) ordering and shipping things to her from other stores, the standard operating procedures you have to follow to the letter,SELebrationss, the SEL roll, headset communication(you will get in trouble for not using these enough trust me) the amount of paperwork and plan
ProsMy team was like family, decent pay, great discount
ConsMentally draining, stressful, unreasonable expectations

Questions And Answers about Maurices

What is the best part of working at Maurices?
Asked Jan 29, 2020
my coworkers
Answered May 13, 2022
the discount and coworkers
Answered May 10, 2022
How often do you get a raise at Maurices?
Asked Oct 17, 2020
One time a year if that
Answered Aug 15, 2022
Barley ever
Answered Aug 15, 2022
What is the promotion process like at Maurices?
Asked Nov 21, 2020
Easy
Answered Aug 15, 2022
Not bad if you have a degree and upper management likes you. There also has to be an open position otherwise forget it.
Answered Aug 5, 2022
What questions did they ask during your interview at Maurices?
Asked Jul 10, 2016
Management experience, customer service experience
Answered Aug 15, 2022
A lot about pitches, and credit cards, and fashions
Answered Aug 1, 2022
What is a typical day like for you at Maurices?
Asked Jul 21, 2020
Rude customers and poor leadership
Answered Aug 8, 2022
terrible
Answered Aug 3, 2022