Overall Reviews at Maximus
Hard to discribe
Very hard to work with others that do not work as a team, never get a raise and have to be scored on our performance without any increase or benefit. Have constant shift bids and do not care if you can work the shift you get.
Consno increase in pay ever
Customer Service Representative | Boston, MA
| Dec 23, 2019
At Maximus you should be prepared to deal with a lot of people that are sick and need their MassHealth insurance. Doctors calling all the time be prepared to answer the questions. Also be prepared to do a lot of training and a because Maximus has the contract for State Medicaid Program
contract or MassHealth
Senior Training Specialist | Sandy, UT
| Jun 8, 2020
Worked like a dog with little reward.
This company cares more about the government contracts than the people. My current position I was told to keep quiet and take it when our VA client got abusive with us.
Interesting work environment
Working for this company can be fun, but it is also draining due to the nature of the business being what it is. You hear lots of complaints and sometimes you get positive comments. Definitely an interesting place to be.
ProsContests and prizes, good vision and dental insurance
A place to work
I was both a CSR (Customer Service Representative) and a Trainer.
The life of a CSR is being tied to a phone all day having to follow a schedule stricter than when I was in the military for management who for the most part don't care about the ones on the phone.
Supervisors have to worry about reports for everything and not "showing up on lists" because a CSR on their team did not do something the right way.
Training is great (in the classroom). The downside to the training job most trainers do not know the material well enough to teach the materials. The training supervisor breaks the rules as he sees fit, asks subordinates to fabricate paperwork for audits and work for extra hours without getting paid for it. Upper management response to that is "Not enough people have reported it"
I did learn a lot about insurance and Medicare. Talking to Beneficiaries/Consumers was very rewarding. I also learned that I love to teach which is why I left so I can go back to school.
Personally with my military background I cannot recommend a place like that to work
Great Boss, great environment, great pay/ Sys Tech IV
Maximus would have been my favorite position had I been able to get tenure, unfortunately my family and I moved away. My boss was great from start to finish, never overbearing and always available. I never felt like the job was too big or that I was overworked. From facilities to the new employee, everyone was super fun to work with. The pay was top end in the industry. The only thing I regret is having to leave.
Great for a beginners introduction into tehjob
This job started off as a great opportunity. However the Winchester KY site based everything on non-tangible criteria. If you were part of the right group you were promoted regardless of your quality scores or personal knowledge. Lots of cliques and back stabbing going in at the site. Otherwise conditions are great there if you can put up with the personal drama.
Treat employees like warm body
Management only concerned with having bodies there. They aren't as focused on quality as they are on completing calls within cycle time. They dont focus on one call resolutions like trained.
The job is stable as long as you show up everyday and do your job right. People are very friendly. The atmosphere is fun at times and has a overall family feel. Pay doesn’t match what the job requires but health benefits and unpaid leave opportunity (ATO) make up for it.
Bilingual Customer Service Associate | New York, NY
| Oct 21, 2020
Boring monotonous work
We answered phone calls for 8 hrs a day with a 1 hr unpaid lunch. Supervisors were mostly helpful and understanding. Callers could be extremely rude at times so a lot of people got stressed out on the phones. Maximus is horrible at communication. They care about money and looking good in the public eye, not about their employees.
ProsGood pay, friendly people, decent benefits
ConsAwful communication, fire whoever they want, did not care about employees