Good pay, poor supervisor communication, high turnover
Mayo is a great company to work for, being compensated well, in wage. Working only 2 days a week, as a dietary aide, I did not qualify for any benefits, besides accrued time off pay. This built up quite fast. Not being compensated for benefits, other than this was okay with me, since this was a secondary job, and I didn't really need insurance etc. Also, what was nice was receiving shift differential after 3 pm. This amounted to about $1.15 ( I think) extra an hour.
The job itself was okay, after I was able to feel comfortable in doing the job, as late tray pass. Job duties included answering the patients calls when they placed their meal order. You check off requested items on meal request order form, double check that what is requested is appropriate for their diet, bring the slip to the cook, set up tray accordingly, then bring the tray to the patient. It would get hairy at times when the phone would ring non-stop. Many times you will be on the phone taking an order, and the phone continues to ring. This can be very distracting, and you have to stay focused. Throughout the shift everyone is expected to help the dishwasher load and put away dishes, and at the end of the shift, this position required tearing apart, and cleaning one certain area of the dishwasher.
Most of the coworkers were great to work with. There might have been 1 or 2 that were bossy, and kiss up to the supervisor, but other than that, staff was helpful and fun to work with.
What killed the job w
ProsGood pay, friendly co-workers, shift differential after 3 pm
ConsScheduling, poor communication between supervisor and staff, parking and distance of walk into the building, especially in inclement weather, ugly uniforms
Great Pay but Needs Improvements In Numerous areas
I am a current employee. I work in the ATC (Air Traffic Control) area. This is where a number of patients that don't know where to go, get transferred to. I am not an operator, however it feels like I am. This unit gets thousands of calls per day. The call volume is entirely way to much to handle. Everyday there is no time to breath between calls but holidays are even more terrible. Its so overwhelming and stressful. The calls are normally short and they just need to be transferred but the volume is so extremely high. I was in another position in which I was doing great in, then management moved me here out of the blue and I had no choice but to move. No pay raise but a tremendous difference in call volume. I did not like being moved without giving me a choice. TRAINING is one of the largest areas of needed improvement. There is no real training program, just people in the department walking you through daily steps for about a week or 2 and that's it. They don't "throw you to the wolves" but with me being in this new position, the training was lacking. Getting reposes via email from MANAGEMENT is also an area which needs improvement. Sometimes they are so busy, you never get a response for help from them. They are nice but not very helpful when it comes to small department concerns. BENEFITS when it comes to co-pays is HORRIBLE. The Mayo health insurance is terrible. I will NEVER go to an ER again due to the employee being responsible for 20% of the entire bill, which results
ProsPay, Working from home, Dental & Vision Insurance
ConsTerrible Health insurance, call volume, No room for advacement, Lack of Training, Little help from Management
In by 0645 am, patient rounding and report by 0700. Check meds for patients and pulled by 0800. Round on all my patients by 0900 and start my meds administering. Do my patient acuity then do documentation on all my patients by 1100. Assists with bath, vitals signs and blood sugar checks. then at 1200 noon help set up patients to be fed. Check for new orders and carry them out from the start of the day and ongoing. Calling doctors through out the day for patients needs. Getting patients ready for procedures, taking new information on patients test result, calling critical to the doctors. Doing patient and family education. Discharging patients through out the day. Doing discharge follow up calls when having few minutes in between all other duties. Documenting all required information on patient for that day. stripping rooms and wheeling patients out when transport n/a. Starting and restarting IV's, doing dressing changes, assisting doctors at the bedside, taking calls talking with family members and giving up date on patients, answering phones, relaying and receiving information to and from case managers on helping patients with needs while in hospital and when patients goes home. this is ongoing through out the remainder of day until end of shift and by 1845 giving report to on coming shift and taking them to patients room to introduce them to the patients. then staying late to get all my work completed if it means until 2100 on my 7a to 7p shift. I have learned so much r
ProsTeaching and learning, fairly good pay the reward of seeing patients recover and being a asset to the public
ConsSome days no lunch, very long hours, dealign with patients that you cannot satisfy
Great teammates, but mid-level leadership seems dishonest and disconnected.
To be very fair with my review, I will say that the benefits provided to employees are outstanding. I have no problem with anything about the retirement, PTO, work-life balance, or any of the perks that come with being a Mayo Clinic employee. I believe that the organization (as a whole) tries its best to value employees. However, at the departmental level, there are cultural fissures showing up in a very negative way. At the Middle Management level, there is such a disconnect from the work being done that employees are being forced to lower their quality in order to favor the quantity of their work. This results in tremendous waste and negatively impacts patients as well. I feel unappreciated by everyone other than my immediate teammates and supervisor. Our managers don't understand what we do and make decisions that directly contradict our daily goals. They don't listen to our input, but they pretend to! We regularly feel optimistic about the feedback we provide, but then, when the next round of initiatives comes out, it is very clear that they ignored everything we said. HR reps are very un-responsive and feel very stuck-up. I received an internal job offer, but the pay was very underwhelming. When I asked the HR Rep if there was any room for negotiation, they literally laughed at me. Trying to get a promotion where the pay matches the increased responsibility is IMPOSSIBLE, and they just re-structured their pay-scale system and made it even harder while telling everyone th
Typical Day at Work:
A typical day usually consists of handling problem calls from user which can result in new equipment orders, researching various issues with applications, requesting services from other groups, tracking inventory, and assisting team members as needed. Additional tasks include writing documentation, researching user and workstation account information in active directory, determine security requirements for specialized workstations, and scripting.
What I have learned:
I have learned a lot about various topics including how a hospital IT Staff prioritizes work, Windows XP and 7, how to better assist my users and teach them how to handle basic tasks. better methods of writing documentation, and develop connections across the organization so I can get tasks completed quickly with very little delay.
My manager is good at giving direction and then stepping back to let me handle the assigned task in my way. If I need assistance in getting some task handled, he is willing to talk to managers in other departments to help me get the resources I need to get the job done.
My coworkers are very knowledgeable in their areas of expertise. I can request assistance as needed from them and they help to the best of their ability.
The hardest part of the job:
There are applications that are used by users that I do not support. When the users have issues with those applications, they normally call me to help them resolve it. In
ProsGood natured users, enough work to keep me busy, and challenges that keep the job interesting.
Certified Pharmacy Technician | Phoenix, AZ | May 16, 2015
Top Notch Facility, 2nd Rate Management, Administration, Culture
Mayo dresses itself up as a country doctor in corporate clothing. They brand/promote themselves as humble beginnings, family practice, horse 'n buggy - all that died with the father/brothers who founded the "Clinic." Mayo resembles none of that now, as dead as the founders.
Nice facilities but it's all window-dressing. Attracts the rich 'n famous but the tarnish runs deeper than that. Mayo is just as beholding to turning a profit and convincing the public it is infallible and the/their media supports the hype. Their charge for services is beyond the reach of most, employees don't even have care/services at the Clinic. Can't afford it and get care at other hospitals and centers. The "non-profit" status is a sham. Just look at the huge wages and special perks and freebies bestowed on administrators, doctors, foundation, etc.
Pharmacy dept. was busy and non-stop. From the beginning, before and after it was update/barcoded multiple times. No training ever offered, thrown in and expected to know what to do. Compromised attitudes and patient safety. All benefits/perks and respect given to the Doctors, PharmD's, nurses. Anyone lower not worth even a compliment or reward. Pigeoned-holed into a job and transfers/advancement often stopped by a manager. Ridiculed for errors. Had to cover if/when others didn't show for a shift, then chastised for not being more available or eager. Mayo-way or the highway.
Learned what a facade this facility is. A credit to their marketing dept
ProsExcellent facility, cafeteria good but expensive, credit union
ConsHorrible/self-serving management, lousy parking, no employee discounts
Answer main desk telephone and redirect calls
Interact directly with study participants, study coordinators and physicians
Check study participant files for accuracy
Verify medical consent forms are complete, signed and current
order necessary medical supplies and distribute inventory
Provide excellent patient service through checking in patients and assisting them as needed
Inter acted directly with physicians, physician assistants, study coordinators and psychometrists
Verified patients medical and autopsy consent forms are complete and current
Answered phones, checked mail, and sent/received facsimiles
Proficient in MICS,HIMS, Outlook, and Microsoft Office
Scanned medical records and study documents to be burned on to discs to be sent to the Alzheimer’s Association
Set up simulations, staged scenario’s throughout the day as needed, tore down and clean up after course completion with set up for next day’s courses
Theatrical Moulage of mannequin and actors with fake blood and body secretions, clothes and accessories per scenario’s need
Replication of drug label packaging and generated the creation of a medication data folder
Created a simulation technical assistant book
Cared for and restocked various supply carts such Code Carts, Anesthesia Cart, and Vascular Surgery Cart
Ordered and restock of equipment, linen and supplies on Lawson
Reorganized furniture and equipment for the need of the instructors class purposes throughout the center daily
• Demonstrates competency performing various wellness tests, assessments and evaluations.
• Demonstrates effective public speaking/presentation skills. Has the ability to interpret data and results and develop a customized action plan.
• Demonstrates competency designing, executing, and evaluating safe, effective wellness programs for individuals and groups.
• Demonstrates coaching skills including reflective listening, inquiry and motivational interviewing.
• Demonstrates knowledge in project management including project scope/goal setting and measurable deliverables, project schedule and timelines, resource management, communication to stake holders.
• Works collaboratively with Mayo Clinic physicians and other healthcare providers by developing treatment plans that facilitate lifestyle changes through a combination of efforts.
• Provides expertise and support in the evolution of clinical models by becoming an integral part of patient referral services to align member and patient needs with the appropriate resources.
• Assists in researching best practices, measuring effectiveness and performance.
• Actively participates in research studies with direction from a principal investigator, including: protocol development, screening, recruiting, and enrolling participants, consenting, collecting data, scheduling, ensuring accuracy of documentation, and maintaining databases.
• Maintains excellent customer service skills to allow promotion of a superior member expe
Mayo touts its reputation for attracting the best and the brightest, but plays down the covert favortism and competitiveness. Location, location, and weather, with the exception of summer months, are among the biggest pro draws. Cons can be the work environment, which, often is emotionally distressing. The extrodinarily high work volume condensed into a narrow window isnt uncommon here or elsewhere, but, can be overwelming due to the lack of appreciation demonstrated by unit leadership members. Leadership has nurtured this non unified culture without regard for the lack of trust among its nursing staff, but more for the control it yeilds. Over time demoralizing actions, lack of respect from leadership, fear, and promotions based on subjection take their toll on some very exceptionsl healthcare providers. Likely, the most detrimental cause and effect of not obtaining Magnet status in Arizona. Educational opportunities available, and advancements are doled out by leadership regularly, without consideration to talent and work ethic, rather advancement opportunities are based on subjective favoritism. When staff comply with the high demands to meet these expectations, they are then sent home early as a reward. Consequenyly, monetary compensation is effectively reduced in favor of managerial bonuses and rewards. Nursing to patient care ratios are never in favor of the staff. Non license personnel often practice outside their scope and nurses are not supported when
ProsBest equipment, supplies a plenty, advanced science exposure
ConsLowwork, not enough staff to do the work, favoritisim
MCR is an outstanding and forward thinking operation! I loved my years of work in Rochester and the amazing job that everyone does there. I could go into great detail sharing my experiences and positive career development.
Mayo Clinic Outreach is poorly managed and suffers from a great loss of continuity re: what Mayo is and what Outreach offers. In Rochester, employees are respected and valued. In Rochester committee's meet valuing every contributor. In Rochester leadership is left to the Nurse/Unit Manager's and not vetoed by upper management consistently.
In Rochester staff concerns are heard and appreciated instead of being ignored based on tools such as Quadramed and Acuity Plus. In other words, tools are just that... tools to use not to function as mandates.
Little consideration is given to the additional workload put on nurses (in Rochester there are ancillary areas such as IV teams, cath teams, greater numbers of social workers, mid-level staff to support nursing) that are not given the consideration necessary with the workload of nurses in Outreach facilities.
It is time for Mayo Clinic to get the right people involved in learning just what is happening at outreach sites that carry the Mayo name and have staff that really want to provide THE BEST PATIENT CARE IN THE WORLD but are not given the support they need due to over staffed administration.
Unable to attend exceptional educational opportunities unless directly r/t position. Does not s
ConsFinancial decisions too frequently impact nursing.
Questions And Answers about Mayo Clinic
What is the best part of working at Mayo Clinic?
Asked Nov 28, 2019
The access to high quality education
Answered Jul 1, 2022
Benefits, including a pension
Answered Jun 26, 2022
How often do you get a raise at Mayo Clinic?
Asked May 31, 2021
Answered Aug 8, 2022
Answered Aug 2, 2022
What is the interview process like at Mayo Clinic?
Asked Jun 18, 2016
Prescreen interview, panel interview with 8 people the following week with 6 questions. Found out on their application site that I didn't get the job prior to any phone call.
Answered Jun 19, 2021
Look on YouTube. Mayo has video's demonstrating behavioral interviews and techniques. Make sure you are prepared! Do NOT wing it!
Answered Nov 8, 2019
What tips or advice would you give to someone interviewing at Mayo Clinic?
Asked Oct 22, 2018
They're people just like you.
Answered Aug 1, 2022
Good eye contact, stay on task, smile and speak of empathy
Answered Jul 27, 2022
If you were in charge, what would you do to make Mayo Clinic a better place to work?
Asked Feb 27, 2017
Jacksonville Location needs a parking garage for employees, the parking lot is all the way in Egypt!
Answered Apr 5, 2022
Make sure employees are not overwhelmed, overworked!! Making sure you employees don’t have to choose work over family!!!