The most important to know about McKesson is that there are locations that are the "real" McKesson, and other locations that are McKesson subsidiaries. For example, the office in Green Tree, Pennsylvania (Pittsburgh) is a subsidiary. The two other Pittsburgh locations (Moon and Cranberry) are McKesson.
The Green Tree office (formerly Per-Se Technologies) was bought by McKesson several years ago. At the very beginning, we were lead to believe that we were to be part of McKesson and treated as equals. Instead, our salaries remained pitifully below the salaries of McKesson employees. It was the beginning of the end for the medical billing field, as it soon became clear that McKesson's intent was to outsource the medical billing portion to India. Working conditions are extremely poor. We are strapped with outdated hardware and software. While McKesson employees enjoy Windows 7, we are stuck with XP and barely enough RAM to run the most basic programs. If we have IT issues, we more than likely will have to deal with someone in Ecuador or some other country, as it seems that even corporate McKesson is outsourcing...not good if you're looking for an IT career! McKesson offices are luxurious compared to our office where everything seems to be from the 80's or earlier. We are consistently given more responsibilities while equipment and supplies remain elusive or inadequate. I wish that I could comment on training, but it is nonexistent. I have had programs loaded onto my system with
Proscasual dress code
Consso, so many
Customer Service Representative | Arizona | Jul 25, 2022
Great Benefits, but you are just a number
Ah how do I put this. It's a call center job. You're going to need to meet adherence percentages every month. You're going to be graded on your calls by a QA agent, and you need to be impeccable with your time management and be on ready when you're supposed to be ready or you will be marked off.
They will reel you in with great benefits, PTO, incentives and more; but bottom line is, is that you're just a number at McKesson. There's no sense of community or inclusion. I had only worked from home, but the only positivity we seem to get is fake. It's outdated Memes with cheesy quotes, promoting toxic positivity. But let's be real. McKesson falls under big Pharma. You think big Pharma prioritizes their employees mental health over profit???
If you have no PTO but are having personal issues, there's no leeway. They ultimately care about the selling every single customer request. They care about meeting percentages to the T. McKesson just cares about their CSRs being able to follow a script, leaving hardly any room for sincerity and anything other than a robotic conversation. At the end of the day, at McKesson, it's about quantity, not quality. * Keep in mind that the turnover rate is incredible… They certainly don't WANT to lose anyone. But they know it'll be a piece of cake to replace you. In fact, more than HALF of my training class has either been fired or quit before even being there for a year.
If you don't like being micromanaged- this job isn't for you.
If you don't
I am writing this review not just out of frustration with the way McKesson works as a whole but also to try to shed some light on serious issues this company has in their Scottsdale location. As a point of context I have worked at Mckesson for about 4 years, 1 as a contractor for their temp agency Remx and the last 3 as a full-time employee. As a temp employee, one thing that is immediately apparent is that McKesson sort of works like a meat factory, every winter they higher hundreds of temp workers from November to about February their "blizzard" season. Once this period is over much of that workforce get a laid off at Mckesson discretion and in this process is where the major issue with McKesson starts the process is extremely arbitrary. McKesson is a high school for grown-ups, that is how I would describe the working environment there. Promotions at McKesson with obvious exceptions are not based on merit but popularity, it mostly has to do with whether your supervisor and manager like you in the entire literal sense of the word. If your supervisor or manager is not "fond" of you the amount of work you do for this company matters not. It's also like high school in the sense that those people in these higher positions gossip about their subordinates in a very unprofessional manner all of the time, this is not based on here say but on literal meetings, I had been in. McKesson is also not a company that likes to promote within, I'm sure anyone familiar with this company will,
When I first started at McKesson I loved everything about it and tried to refer many of friends. Then the longer I was there I realized they will not accept anybody you refer because they don't want to pay you the referral bonus or just because they don't like you enough as a person. There is no chance for advancement in the Middletown location unless you are a person who constantly tells on people all day long, that is the only way you would even have a chance to become a lead. Management is horrible, every Warehouse I've ever worked at the DC manager would try to show his face whenever possible even if it was just to come out walk around and say hi or pack a box and have a conversation with the line workers. At McKesson you don't get that the manager sits in his office all day long the only time you see him is when he's threatening your job eating the free food in the break room or smoking a cigarette out in his car. Employees have asked him several times to start showing his face more and showing he cares what we have to say, every time he would say he was going to cut his work down so he would have a chance to step out of his office and see us and then another couple months will go by, getting nowhere. Their equipment is some of the crappiest equipment I've ever had the privilege of driving on they spend more money on the mechanics that come in and fix it every day than what it would actually cost to get a new or gently-used machine. In 2018 we were the number one DC of t
Consmanagement, favoritism, Relocating
Quality Assurance Analyst | Irving, TX | Oct 3, 2018
Ability to proactively identify trends, recurring problems, non-compliance issues, and risk; suggest and implement resolutions in a timely manner.
Review Customer Surveys and Escalation Trackers for several functional areas to determine if improvement in QA process/procedures is necessary
Held monthly or quarterly QA Calibrations for new hires/existing agents/supervisors/managers and QA analyst
Created and maintained training packages for agents who fall below department threshold
Attended required training sessions for functional areas to learn department processes and procedures to establish QA attributes
Acted as subject matter expert and resource to Quality Assurance team
Assisted with training agents/specialist and cross training QA team members
Assisted with status reports creation, communication, and presentation
Identified inconsistencies with requirements and recommended modifications - Reports evaluation findings to QA Supervisor and escalated issues as needed
Ensured function is operating per user requirements and conform to Macro Helix guidelines and Standard Operating Procedures
Performed quality assurance for functional areas as assigned
Completed high level special projects for internal/external customer service
Interacted and worked cohesively with all functional area Leadership Teams to improve the QA process/procedures
Developed/Updated assigned sections of Functional Team Documentat
What is the best part of working at the company?
Working at Mckesson as a Pomeroy contractor is one of the worst jobs I've had in my long career. My coworkers were immensely anti-social. In the midst of the pandemic, having far less human contact than normal, these people were apathetic, socially distant. It was disturbing. I would attempt to start conversation...just normal conversation with my colleagues and would be ignored, told to just shut up and do my work. I was trying to exercise regularly, get my steps in in order to fight my disability as a diabetic and my boss, a fellow diabetic would tell me that I was walking around too much. Meanwhile my numbers were constantly at the same level or above my more experienced colleagues. It is utterly nauseating to think back on that experience. Nightmarish is a perfect way to describe my time working with these mean spirited people. At any rate, if I could give negative stars in reference to my time as a Mckesson contractor I would.
What is the most stressful part about working at the company?
Repetitive, boring work. Despite my many certifications, long history of providing executive support, doing engineer work, sys admin work, I was basically laughed at by the coworkers who had been doing their jobs for 5 to 10 years there. If I mentioned a possible better solution or creative perspective I was more or less told to keep quiet.
What is the work environment and culture like at the company?
It's a beautiful old b
This local Distribution Center branch has major issues spanning multiple areas such as management, staffing, consistency, and downright favoritism. Enjoy working well over 40 hours a week at times, while working nights, therefore sacrificing any semblance of home life.
Management are only worried about themselves and will not actually care about solving issues related to the environment. Will play favorites with certain employees whom have their ear and will act on that relationship. These bad eggs spoil the environment and culture of the workplace and will effectively make working with them miserable and akin to walking on eggshells.
Too focused on quantity of work as far as numbers of lines pumped out per month and will feign as if they care about quality, but quality only matters to a point. Will expect you to even sacrifice your quantity with arbitrary rules they put in place, without effectively testing and rolling out proper time allotment for that task. Therefore you may find yourself receiving less incentive money for more work because of these practices. When management is challenged on these issues, you will receive the general "We are working on it" response which could take months or never to actually achieve even a middle ground resolution.
These core issues make hiring and staffing an issue with a very high to absurd turnover rate. Which creates more pressure on the existing employees to leave. However many cannot as they have invested so much of their
Application Specialist | Tigard, OR | Apr 11, 2014
This was a pleasant office to work in. The Company provided us with training and other incentives to make advancements in our jobs.
Our office was a smaller office when I first began working for this company in 1997 as Redline Healthcare. In 2003, McKesson Healthcare incorporated our office into the company. As a result our office personnel grew. In 2007, when McKesson closed our office, we numbered about 20 people, which still wasn't a large office.
We had a productive, very busy office. As medical billers and being on the West Coast, we needed to start very early in the day in order to reach people on the East Coast, as many of our clients were. We mostly were busy during the workday, but were also social during break-times, and also planned times to be together on a social basis on the company's expense account. The Company was good to us to provide for training and away-from-office events for the sake of providing inspirational challenge. We were given rewards for excellent work, and anniversaries with the Company, i.e. 5-year, etc.
There are always certain co-workers in any office that provide for more expertise in how to get along with them. For the most part, we were all congenial, from the Administrative on to all the co-workers.
The Office Manager was always willing to meet with regard to concerns or for help with our systems. I learned a lot about how to manage my work day from working in this office. I enjoyed my job.
The hardest or most challenging part of the job was to keep ahead of the daily influx of claims as a Secondary biller. The Primary billers automatically
ProsNice surroundings, provision for healthcare and vision, and 401K
ConsMedical billing, while comparable, the pay is not real high, Had to make arrangements to take other than the alotted 30-minute lunch break.
I was brought on to Mckesson through a temp agency that gave a to of false information about what the job was going to be like and what the future with the company would be like. When I got to Mckesson on the first day I realized that this was a mass hiring which they call the "blizzard" for the beginning of the year when insurance benefits restart in order for us to call insurance companies for patients. We were set up in rooms with cheap foldable tables and chairs, with 3 computers to each table and barely enough room between everyone to move. We were treated like cattle throughout the entire time I was there. The temp agency told me that after the first 3 months of being there we would be able to be hired on at a full time employee through McKesson, however I was told something much different once I started there. It was rare for people to actually get hired on as a full time employee and even when you did, it still wasn't a good company to work for. The managers throughout the "blizzard" only liked the people who sucked up to them rather then the people who were good at their jobs. People would be there one day and gone the next because the temp agency would tell them not to come back just because a manager didn't like them. I am a very hard worker and had no issues with my manager, however I realized that there was no way that I would want to continue on with this company even if I was offered an opportunity. When we completed the "blizzard" work, there was nothing else
Overall job focus throughout the different office groups is to get needed pharmaceuticals and supplies to contracted pharmacies in a timely manner, via phone, fax, drop-ships (direct from manufacturers), email, and proprietary software tools. This is a call center environment so schedule adherence and great attendance is key to a smooth operation. Metrics' in Quality, speed of answer calls, call wait times, hold times and # of reps logged in are measured regularly as part of your personal/group performance.
Other duties can be assigned at any time and are part of the job. Mandatory overtime during key busy months. Groups that work weekends/24-7/holidays assigned schedule accordingly. Most groups subjected to biannual shift bids ranked by group performance.
What you learn about how pharmacies/ drug companies work with orders, prior authorizations, insurance companies, and use of coupons/vouchers will help in personal dealing with pharmaceuticals/drug stores.
This can be the more rewarding job you'll ever have as you do whatever it takes to provide superior customer service with each transaction. You will be proud to be a part of this Company.
However upper management communications (email and town meetings) are often not relevant to immediate needs of your group, wasting time.
Group management effectiveness not consistent between groups: some are supportive of team work and work balance while others micro-manage and overwork productive reps and let other reps sl
Questions And Answers about McKesson
What is the best part of working at McKesson?
Asked Nov 30, 2019
The Hourly rate is great, I truly feel that I make a difference with the patient Trainings I conduct.
Answered Jul 4, 2022
Friendly environment and good opportunity to learn for higher pay
Answered Jul 1, 2022
How often do you get a raise at McKesson?
Asked Jul 8, 2022
Answered Nov 26, 2022
Annually, based on job performance.
Answered Nov 20, 2022
What is a typical day like for you at McKesson?
Asked Mar 26, 2020
Work really hard
Answered Nov 21, 2022
Answered Nov 20, 2022
What is the promotion process like at McKesson?
Asked Jul 6, 2022
Answered Nov 18, 2022
Answered Nov 17, 2022
What would you suggest McKesson management do to prevent others from leaving?
Asked Mar 21, 2017
1)McKesson needs to have Much better medical coverage. 1 plan is not ok.2) work load expectations are too high for each employee 3) union would not allow what's currently going on so improve benefits, increase better raises and decrease work load all are needed. Currently medical 1 plan is awful , a raise of 1 or 2 % is wrong should be much higher and reduce the work load taking over 500 calls a month is too much for any one person.