Working at the Men’s Wearhouse has been by far the worst job I have ever had.
Mostly, because the store manager, Casey Pierce is an absolute psychopath.
Casey Pierce would not allow employees to take their entitled ten minute breaks. He would get very mad and annoyed if you asked to take one.
If you needed to use the bathroom for more than two minutes, you would get scolded and while you were in the bathroom, you would get several texts and phone calls asking why you’re taking long. (Two minutes is not a long time at all to be in the bathroom especially when the store has no customers).
If you were late by a minute, you should expect to have your phone blown up by Casey calling and texting you asking where you are.
If you are on an approved vacation, which you asked for two months in advance, because it’s very hard to get days off, you should expect to have your phone blown up by Casey calling you about work matters.
Casey is a psychopath that can never be pleased. You can clean the ENTIRE store spotless, but if you forget to put one shirt hanger away when closing, Casey will take a picture of it to you and send it to you on your day asking you “Do we not know how to do our job?”
Casey is not a team player and will constantly put the needs of his customers over your customers, ensuring he gets his commission, but making it difficult for you to get yours.
Casey has no respect for people’s availability’s and will schedule you for days and times that he
Customer Service Representative | Houston, TX | Jan 9, 2018
Unrealistic Standards , Professional Micromanagers
Very high standards as far as attendance and stats for calls, they are always listening to calls and have strict scripts for you to follow. You have coaching sessions every week and your scores reflect on your coach,I guess they get heat from upper management so if your scores arent up to par they will throw you under the bus and say you just arent listening to critiques and leave you out to dry. When any call can take a turn if you have an unstable, indecisive or angry customer. They have a habit of micromanaging, Calling you to the back conference room in front of everyone for every little thing. I truly believe its an embarrassment ritual.Once there was an email sent to all coaches about me eating a doughnut at my desk for breakfast which stated that it was discussed and if I did it again would be written up. Which was very unnecessary to me. Dress code is enforced on some but not all. All coaches do is talk about the agents and avoid escalations ( situations where a customer demands to talk to upper management). Was called in office and questioned like a child about why I had to call off last minute. What shift you get depends on your scores.They throw you in call ques that you weren't trained for then reprimand you when the call is not executed to their liking. Now dont get me wrong the benefits were great, they buy lunch for the office occasionally and have appreciation week and give out ice cream and things like that, but some of that appreciation should be showed when
Customer Service Representative | Austin, TX | Sep 13, 2012
Men's Wearhouse 2/2011-9/2012
Just under two years work experience as a part time Customer Sales Associate. A typical day of work included, cleaning and maintaining the tuxedo rental station, opening and putting up retail stock, Helping clients pick out tuxedos for their wedding parties/events, getting clients sized and fitted for tuxedo rentals, assisting Wardrobe Consultants on suit and retail sales. I learned a lot about building and managing clientele specifically in the tuxedo rental division of the store. In addition I was further trained in customer service and managing and solving customer issues. The Management seemed divided at many times, with many differing opinions about the direction and upkeep of the store. Over the course of my employment, there seemed to be many differing opinions between management. Resulting in a sometimes divided work team. That being said, the general moral between the sales people and management was usually good. It was very easy to maintain friendly and professional relationships with the other sales people in the store. The team oriented philosophy at the Men's Wearhouse made operating with all coworkers very stress free. Good communication between coworkers allowed for a very cooperative and organized work environment, where everyone is trained to help one another on all aspects of the job. The hardest parts of the job occurred around late April, and May when the tuxedo rentals boomed for prom and wedding season. In addition to taking and entering tuxedo measureme
I loved all my coworkers and managers. It was truly a privilege to work with such great people. Our store manager especially educated me and helped me grow a passion for formalwear and suits. I learned customer service skills, selling, measuring, and I even noticed myself becoming more confident of a person.
However, I wasn't expecting to work as much as I did. Starting while I was still in school, I was working, say, 15 hours a week. This went up and up until I was working 40 during the whole summer, despite still being listed as "part-time" and having part-time pay. We were, understandably, short staffed, but it did have a bad effect on my life and mental health.
But even when we had a full staff, it still wasn't enough. Customers flood in in numbers, always needing help. Even if everybody was working one day, we would still have 5-10 customers just waiting to be helped. Most of them are grumpy, since most everyone that walks into the store doesn't want to be there in the first place, care about formalwear, or expect to wait. There were never even enough computers or iPads to do the rentals, nor enough suits to sell to customers.
As a corporation, men's wearhouse is trying to be an "everything" store. Selling suits, casual wear, athleisure wear, rentals, custom suits, custom shirts, etc. Trying to be a regular retail store, a "customer service required" dealership-like store, and an appointment-based store. It's a chaotic cluster of mediocre products with underpaid emplo
ProsGreat managers, fun culture, family-like team, potential to learn lots of useful skills.
ConsExtremely unrewarding, terrible corporation, unrealistic expectations, too many things to keep track of, everyone basically has to work full time.
Every day we take care of customers needs. Most people are in need of something particular at the Men's Wearhouse. That is what sets us aside from most retails stores. We have to take an initial need and maximize the sale based on the questions we ask the customer. The questions relate to the initial need but also the lifestyle of the customer. This helps us to determine what is best to offer a customer, what price range a customer is willing to spend and gives us credibility when we offer something that the customer didn't ask for. For example if I sell a suit for a customer who has an interview, I am also going to suggest to him shoes, shirt and a power tie. If I ask the customer what he does for fun and he likes to golf, I may suggest a polo and docker type slacks to him for his days on the course. It only makes sense to make our store a one stop shop for all men. Especially because most of them do not like to shop. on top of that I have to manage inventory coming in and out of the store Monday through Friday. I have floor awareness of customers that are being taken care of and employees that might be in need of assistance. I have to multitask. I have to delegate tasks to employees, observe and give constructive feedback. Plus I have to maintain all of this while keeping the highest average ticket in the store. My coworkers are wonderful. We spend most of the time laughing about work experiences. When it's time to help customers are clean and maintain store upkeep, we work
ProsCoworkers, $80.00 for store food every month, benifits, paid vacations, sabbaticals, company meeting in CA and happy customers
Cons30 minute breaks, no George Zimmer, decrease in clientel, no time off from Thanksgiving to Februrary and prom season
Working at Men's Wearhouse was enjoyable and helped me grow.
The store that I was in was After Hours Formalwear for the first 2 years that I was there. When Men's Wearhouse bought them some things changed. This helped me to learn that it is good to know how to handle change in your working environment. Sometimes change can be a good thing and you just have to go with it.
I also learned how to train employees and learned the best way to get employees and co-workers to do what they are asked or needs to be done is to lead by example. Also not everything can be done by yourself as a manager you need to know how to delegate.
One of the hardest parts of my job was dealing with problem customers because I like to make people happy. However this was also one of the most enjoyable parts of my job as well. This is because many times customers are coming into Men's Wearhouse to rent a tuxedo for an important event in there life. When someone has an issue and I fix it they are very grateful and that always makes me feel good to know that I had a part in that special day.
A typical day at my job would start with opening the register followed by phone calls which would consist of confirmation calls, 48hr calls ( which were follow up calls from when they booked their event or see if they had any questions since they were in), and 30 day calls (these calls were another follow up to let people know who still needed to be measured still for their event. After that would be paper work and looking over tickets that had been done the day before
Comfortable for retail. Small personal staff. Low for retail pay. Great for part time while in school. Manditory holiday and weekend work.
I have work for the company over 5 years, and since then many changes have happened. I have gained many skills from my time here, management, communication, customer service, logistics, problem solving, etc. Where I am grateful for what I have gained in experience, I would not recommend this company as a career. If you are looking for part-time work or income to get you Though school, this is a rather comfortable retailer. However for long term it is aweful. The company is struggling and as such are nickle and diming thier employees. Loading on more work, expectations, and duties on to their current employees, while cutting work hours and have not raised the starting pay for employees for over 5 years. They have changed bonus structures and required statistics that make achieving bonuses nearly impossible. Employees are getting over worked, denied overtime and payrole to properly staff thier locations. Management is constantly under threat and stress from corporate. Many wonderful management members have left the company and as such locations Are being filled with untrained or underqulified managers. This makes working conditions aweful and stress full. The company used to make their employees first priority as we are the foundation for the company's success but not anymore. We are a expense, our payroll, bonus, commission rates, daily supplies, donation programs, are all expenses that corporate is cutting to save themselves. The world of retail is changing and the world o
A typical day at work consisted of arriving in the morning or afternoon and completing finished alteration calls, so that customers could come get their clothing. Throughout the day than a wardrobe consultant would consultant customers that walked in needing clothing such as a suit or even a tuxedo fitting. From here, I would build a relationship with the customer, finding out his or her initial request, and then from there meeting initial requests. Building trust, and providing logical and rewarding reasoning as to what is going to be the best option in regards to dress, allowed me to put gentlemen in the proper attire I felt necessary, to truly look professional or appropriate in interviews, business venues, and other professional and fun events. In working at the Men's Wearhouse, I have learned that trust must be built with a customer before you can take the next step. Without trust, it is very hard for a customer or client to open up, and without opening up it's even harder to close in the business world. My management team was great, as they provided me with the tools needed to be successful. The hardest part of the job was the environment and ceiling to which I was under did not allow me to truly succeed and create the financially freedom I one day want with my career. The most enjoyable part of the job was the feeling that I received when a customer left completely happy, telling me that he would be back and that he really felt like he was important. That's what I
ProsSaturday free lunches, occasional free coffee
Consshort breaks, raining slowed down business tremendously, constant employee change and relocation
My almost two years experience at Mens Wearhouse has shown me so many different doors that I could open. I am currently an assistant manager and one day hope to be a manager but they only problem is that the people that work for this wonderful company will never leave without retirement so my chances are very small to get advancement at my current store. The company has given my the option to move to another store but I can't drive further into Columbus because I am starting to have a family and would like to stay closer to home. A typical day at work starts by opening the store and making sure everything is ready to start the day. Then as my employees show up for a days work I begin to help customers and tasks that need to be done day to day. I have learned so much from this job because I have never worked a commission based job before so learning how to sell without being pushy and still giving customers the experience they deserve. As a manager I am very important to that store because the location that I am in has three stores in one. First the retail department store, then the retail store for tuxes, and finally the tailoring shop each part of this store has to run smoothly because one part of the store falls apart the whole store suffers and the employees. the hardest part of my job is customer service issues. because there are three parts to the store I have to be in three places at once some days plus trying to make sales for my own commission. each customer is unique
My entire experience with this company was unsavory from the beginning. I initially applied for their Assistant Operations Manager position. I was going to receive the position, but at the last minute they withdrew that offer. The Store Manager told me that if I re-applied for their entry-level CSA position he would then promote me in two months when their sales position opened up. So, in good faith I said yes.
I excelled and mastered every aspect of store operations, and three months later I get my hours docked and they start interviewing for the sales position. I talk to my boss about why I am not considered for the position, and behold I am informed that it is because I cannot afford more than 3 suits. I complained and then was put on a "suspension" whereas I was instructed to wait for him to call me again to return to work.
I wait a week, and then start calling our corporate office to obtain some payroll information for assistance programs. After mentioning to the Payroll specialist that I was on a suspension, she seemed confused as to what that meant - as far as she knew Men's Wearhouse doesn't have any suspension policies. Five minutes after that phone call, my store manager calls me back and tells me to come in and work the following day.
After this, I received my paystubs - but only to find out that someone in store had forged my signature to claim an in-store bonus that can only be collected in store. This I am still trying to resolve.
In short, if you are a coll
Prosfree lunch once a month.
Consshady management and shady employees.
Questions And Answers about Men's Wearhouse
How often do you get a raise at Men's Wearhouse?
Asked Nov 8, 2020
Never, you make commissions
Answered Jan 26, 2023
Answered Jan 10, 2023
What is the best part of working at Men's Wearhouse?
Asked Dec 7, 2019
I got to meet new people, learned how to help people set up weddings and learned hot elevate my customer service
Answered Jul 3, 2022
Answered Jun 22, 2022
What benefits does Men's Wearhouse offer?
Asked Jul 25, 2016
Answered Feb 3, 2023
PTO and one week vacation
Answered Jan 31, 2023
What is the promotion process like at Men's Wearhouse?
Asked Nov 27, 2020
Answered Jan 10, 2023
If you can make a full time position getting promoted isn’t hard. Usually you can make key quickly.
Answered Jan 3, 2023
What tips or advice would you give to someone interviewing at Men's Wearhouse?