Moe’s Catering and marketing manager - Chattanooga, TN
I was a marketing/catering coordinator for a couple of stores in Chattanooga/Hixson TN, and Huntsville, AL. The job itself was good because you are able to get out and meet new people. I enjoyed the relationship building and trying to gain new business. Also, people loved when you’d bring them free chips and salsa! I also was over catering which was unique and another good way to meet people and share ideas.
The job itself is not difficult but working in the industry does have its challenges. In sales you want to bring in as much revenue as possible for the company to succeed and honestly to make some commission. It became apparent making commission was almost impossible due not having staff to cover the caters you bring in. Selling meal kits would prove challenging at times due it only targeting families. The kits range from $34-42 a piece and feed 4-6 people which is great for families but not everyone has families. Not having a solution when I would talk to those people was frustrating.
I remember my first week I started they trained me in the store off Gunbarrel road in Chattanooga which was great to learn that side of things. However, I was AMAZED at how gross the bathrooms were. Like dried feces all over the toilet so you knew it has been there a while, sink was just absolutely gross, mirror hadn’t been wiped down since the FDR Administration. I decided to clean it and hope people who follow suit and maintain it but I was wrong. It stayed gross. How am I supposed t
I loved Moe's before I started working there. Things I don't mind: it's a job that requires constant movement, customer interaction, and hard work. Paychecks are received biweekly, and on weeks when you don't get a paycheck, you get tips*. However, the management at this location leaves a lot to be desired. Schedules are always made last-minute and paychecks/tips are almost never distributed on time. Some employees (those that are friends with/related to management) are allowed to show up late (30-45 min) without explanation and use their phones whenever they want, while other employees would get reprimanded for doing the same thing (although other employees show up on time and follow the rules without being asked). In addition, if you work with the morning crew, you often have to clean up the messes the night crew (and management) leaves behind, in addition to your morning duties. Lunches are free, which is fantastic, but breaks only last 15 minutes (for most employees), so you need to eat very quickly. Don't be surprised if on your day off (or at 11pm the night before your day off) you get a text telling you (not asking you) to come to work. Unless you are a friend or relative, don't expect any opportunity to grow within the company; or, if you do, don't expect your paycheck to match your promotion. I have worked at this location since it first opened over two years ago, and have been in charge of catering and training employees for most of my time there, but still get pai
ProsFree lunches, great food.
ConsShort breaks, poor management, unfair treatment, almost no opportunity for growth within company.
Your meals got comped up to $10 per shift, a perk that was pretty good for a college student such as myself. It was pretty easy to learn the job. They were clear about the line to hold between customer service and asserting our policies (such as having to take away water cups used for sodas). Customers appreciated when you were fast and friendly, which made my job easier for sure.
My coworkers were a good bunch of people. I never particularly dreaded coming to work. It was fun welcoming every customer to the restaurant when they walked in. The music was good and hardly ever repeated itself. You could easily see why customers like coming there and every other location of Moe's.
Unfortunately I had a run in with a rather rude shift manager who, when informed I would be running a bit late, seemed to hang up on me without further word. Of course, I called again and asked if we had been disconnected but then got a rather angry-sounding, "YES, I heard you! We're busy!" and the phone hung up once more. Yikes.
Naturally, I informed my store manager about this through our email system when I got home that night and suggested -- I think quite reasonably -- that this attitude was not acceptable. Apparently you get fired for saying such things, because the next time I came into work, they told me I was. Didn't bother calling me ahead of time so I wouldn't waste 20 minutes driving there. I was quite upset to say the least. When asked for clarification on why, they said my attitud
ProsFree meal each shift, good coworkers, nice atmosphere
Although the atmosphere was great/positive when there were customers inside, that atmosphere changed drastically when it was just us employees. Don't get me wrong, because the owners of Moe's were one of the nicest couples I've ever met, and I don't want this review to come back badly on them. For some reason, the manager they had hired to take over right after I started thought that he was God's gift to everything, overworked his employees, did not allow anyone to talk and "play around" when there were no customers in the restaurant, even when we were doing our assigned duties (when I say play around, I mean that we weren't allowed to joke around with one another; we were just supposed to do our jobs silently, and only speak to someone else when we absolutely needed to.
The hardest part of the job is that Moe's, just like Subway, is a fast pased environment that makes customers' food right in front of them. So, when an order was completed, the order was shouted out by the person who completed it, and I, as the cashier, had to remember not only what that order was, but the person's order I was taking payment for at that time, and every person's order between (which during lunch/dinner was an average of 6 or more different orders at once for around an hour and a half).
The most enjoyable part of my job was having my customers telling me how much they enjoyed their meal, and how friendly I was to them. Also, another enjoyable part was when I was able to fix problems like if s
Consshort breaks (if any), constantly being degraded by the manager
Fun and fast paced work environment with amazing staff and management
I first started working for Moe's Southwest Grill back in March of 2015, and currently still work there. I have learned how to cook a variety of foods, gain an exceptional skill in organization and time management, gained cashier experience along with the ability to organize caterings. Throughout my time of being there I was a considered candidate for promotion to the shift lead position but with my transition to college, I had to decline the position. Moe's has been an amazing life experience where I have learned many things and how to handle certain situations. For Moe's, customer service is a key role in what Moe's strives for. I have learned to deal with customers in both good and bad situations but have never stopped smiling because I can always find a solution to the the problem. The best part of Moe's is working with the crew. We are a family, there isn't a day that someone isn't greeted with a warm welcome or hug for the arrival of a shift. Along with amazing friendship, we also have great communication skills to ensure that nothing runs out on the line. The managers here at Moe's are also incredible. They ensure that we have a fun and enjoyable shift while encouraging us to always do our best. With Moe's, there is not a hard part of the job, there can be difficult situations with customers. Whether is be something done improperly from our side of the line, or using expired coupons, or simply saying they want a refund for something they already ate, we ensure that th
ProsFree meals before or after a shift, employee of the month opportunities, learning opportunities, great crew and work environment
Consshort breaks, some to no promotional advancements, some to no raises
I dreaded going to this job. On my first day, I got no training and had to wash dishes for 4 hours straight so bad that my hands turned red and were numb. I did not get trained and had to ask other coworkers questions constantly what to do, and when I asked management or told them I needed help with something they answered me with attitude like I was dumb. I basically trained myself. They definitely choose favorites right away. Both my managers and coworkers told me after a couple of weeks that they all called me the weakest one, and the managers called me it to my face after I had come to them and told them that I did not get proper training and wanted help. They never helped me. Then a few weeks after they completely stopped giving me hours and said because it was "slow" but continued to give other workers 3-4 days a week who were as new as me. I tried to talk to them about what I could do to get better and they told me I was fine. The manager would text in the group chat but ignore my messages for days or a week at a time. I did not get hours for over a month. I called to quit and then the next day they said "Didn't someone already talk to you?" I said no and that I want to quit right away. Basically I quit because of how terrible it was and then after I quit with no communication for weeks, one day after they tried to 'fire me' when I already quit. Also, it is very unsanitary and they use the same disgusting rag for hours that is nasty and dirty to clean tables. The mana
Poor Management but it was money, I got plenty of hours.
A typical day at work included opening, serving customers, preping/making food and cleaning, lots of cleaning on my part. I learned a lot of things about myself, people and the food industry during my time at Moe's.
The management at Moe's of Chambersburg was absolutely terrible. The "manger" that we had, for the 12 out of 14 months I worked there, was enabling, immature and unprofessional as she loved to start drama. She made my time at Moe's much more stressful than it needed to be. She would hide in the office or go out and talk to customers she knew to get out of doing work. MOST of my co-workers were lazy and inconsiderate. I got called in to work somebody elses shift at least once a week. I've pulled double shifts two days in a row. I've gone two weeks without a day off more than I can remember.
The hardest part was working with a 39 year old that acted like she was 16 five days out of the week. THEN came the lazy co-workers and difficult customers. When we would take "breaks" the most we'd be able to do is eat. Sometimes we wouldn't be able to finish because too many people would come in. Some days we wouldn't be able to eat. Some co-workers would eat regardless of how busy it was and how badly we needed them to help us.
The most enjoyable part of the job was working with the few co-workers who actually did their job and made it fun. I enjoyed serving regulars who enjoyed three minutes of their day with me. Despite how hard work got at times, I learned that I like b
Conspoor management, lazy co-workers, short "breaks"
A typical day at work for me included me opening the restaurant, getting it ready for customers, going to the bank, getting the cash register set up, and making sure that my team would be ready for their shift. If i wasn't opening the store, i was closing it, which entailed having to close down the cash registers and counting the drawers from the day. I had to assign closing responsibilities to my team and then do a walk through and be sure that everything was cleaned properly. With being an assistant manager came a lot of responsibility and really helped me build up my ability to be a team leader. I personally loved my job, but like any other job, it had its ups and downs. Management lacked in communication which made things tough, but overall, i enjoyed being an assistant manager. My coworkers were very easy to work with and respected me, making shifts go smoothly. The most enjoyable part of the job for me was building strong relationships with my coworkers and being able to get through shifts without any problems. I also enjoyed everything that i had to do as a manger. I enjoyed being a team leader and making sure everything went smoothly. The hardest part of my job was probably the lack of communication with my manager. She refused to teach me new things that i needed to know being assistant manager, making some things almost impossible for me to do. I ended up having to teach myself most of the work, which I didn't mind, but some guidance would've definitely been nice.
Prosgreat team, built up my team leadership skills, learned a lot of new skills
Very dramatic employees, manager fired employees way to consistently which caused for a stressed out crew and up-set customers. Constantly training someone just to fire them. Managers were also rude, snappy, with a lack of empathy or any muster of caring about where the store was, and how we could make it better. Employees would come in stoned, be slow and then complain when they couldn't keep up. Check the back parking lot by the trash for people smoking on break. Half the time the delivery service app's weren't working. I was told to not answer the phone but also handle angry and up-set customers wondering why they can't order or where their order is. Very wasteful with product. Chips are usually old and stale, usually oily because we are forced to batch cook them all at once. And again, have up-set customers and employees the next day. There is a downward spiral going on back there and I can only expect a crash soon.
No room to advance, pay was below average, no benefits AT ALL, usually there past your shift or forced to work doubles (because of all the new hires, being fired.) HORRIBLE communication between ANYONE working there. Nobody ever knows anything. Stressful work environments and co-workers will lead you to a path of insanity.
Avoid this place unless you are so desperate. Otherwise, take any other option.
ProsHah, good one. The food taste nice.
Cons15 minute break, long shifts, intolerable co-workers filled with hours of immaturity, not reliable, unorganized, lost
I’m currently in management at another restaurant and can say without a doubt, this is the worst place to work when it comes to management, cleanliness, pay, benefits and terrible attitudes. It was all around the worst place I’ve ever worked at and the lowest pay I’ve ever received. There were roaches everywhere that management was fully aware of and didn’t care enough to fix. They were too busy walking out of shifts, stealing hours and our hard-earned tips and gossiping about their employees. They hire teenagers for very mature positions within a company and it shows. Customers are treated with just as much disrespect as all of the employees are by each other and management, it was very discouraging to see. Our lunch wasn’t even free, just discounted. So you get terrible pay, a terrible environment and an upper-management that not only doesn’t even give you free shift meals, but will come in at 9:30-10pm when you’re finished closing and make you re-do floors, dishes, move tables and booths for another hour. There were underage kids working who did not need to be out driving that late on a main road. In situations like that, the duties should be passed onto morning staff or saved for the next night and prepared for so kids aren’t out driving when drunk drivers are or when they have school the next morning. Save yourself some time and plenty of headache and find a job elsewhere.
Questions And Answers about Moe's Southwest Grill
What is the best part of working at Moe's Southwest Grill?
Asked Nov 27, 2019
Answered Jul 4, 2022
Answered Jul 1, 2022
How often do you get a raise at Moe's Southwest Grill?
Asked Mar 5, 2021
Answered Sep 26, 2022
It took around 4 or 5 months
Answered Sep 19, 2022
What is the promotion process like at Moe's Southwest Grill?
Asked Sep 26, 2020
they promote minors instead of adults, joke of a GM
Answered Sep 21, 2022
The manager brings you into the office and asks you if you would like to be a supervisor.
Answered Sep 19, 2022
What is a typical day like for you at Moe's Southwest Grill?
Asked Mar 17, 2020
Answered Sep 26, 2022
Very chill until the rush comes in everyone becomes annoying
Answered Sep 25, 2022
Do they drug test?
Asked Mar 28, 2017
If you have to ask then they probably do not want you.
Answered Jul 18, 2020
Only managers and Catering drivers are drug tested.