Switch and bait company that doesn't keep their word.
Rules and management changes daily. Bait and switch company. Told us one thing when we were all interviewed and hired and then changed everything 2 months down the line. Never know what they are doing next. They do not believe in keeping promises made. Management a good ole boys network that hangs out at the bar every night after work. Accounting sucks. Although they have pay trackers, they are not accurate and when you get your check it doesn't show exactly what you are paid on or for in detail. The pay structure makes it impossible for you to calculate your own take home pay and when management makes a mistake in your pay, which happens often, they take it back out of your check and you have know real way of keeping up with the numbers you have been paid by. Unstable, management acts like kids throwing balls around the office without regard to employee safety and they want you to participate in this "Cult" culture that was discussed in one of our meetings in a call center invironment where people are up on there feet high fiving and running to hit the bell, while you are on the phone with clients trying to meet individual needs and concentrate on the client with all the noise and activity going on around you. They take away your voicemail but expect you to develop relationships with your customers in developing report. So if you spent an hour building a 3000.00 policy and the client needs to go to the bank to put the money in and call you back, they will call back and if yo
Prosit's a paycheck if your desparate. alot of good people you meet and work with and get to know.
Consget ready for a rollercoster ride with management, it's always changing along with promises
Insurance Agent | Winston-Salem, NC | Oct 3, 2020
Company Values a Profit over People....Believes they’ll make more by insuring less
I worked in CV which had lost a lot due to claims activity and created stricter Underwriting guidelines soon after I started. A lot of business was lost due to Underwriting Cancels and Non-Renewals as a result of these changes. People would call in to ask why their insurance policy was cancelled regularly and ask if there was any way they could be reinstated. Usually they found out at the last minute as their Agents wouldn’t want to tell them, so they were desperate to find coverage in states where insurance is required.
Mid-cycle Rate increases without warning were also very common in this department, especially for businesses that required a DOT # or MC number. Imagine a customer being on auto-pay, renewing for a $2,000/mo policy and suddenly their payment jumps to $9,000/mo or more. People were livid and there was nothing you could do, other than tell them they should’ve known to log into their account before the monthly draft so they could see the increase. Otherwise, there was no real communication and certainly not in a timely manner so they could prepare and get other rate quotes before accepting the increase.
If a vehicle was totaled, there was no internal process to remove the vehicle after the claim was completely processed. The customer would wait months for the claims process to complete and then suddenly they’d have an inordinate charge on their bill for insuring a salvage vehicle. And yes, they would go back to the day after the claim and charge the customer f
Receptionist | Bakersfield, CA | May 30, 2016
Do yourself a favor and don't work for Personal Express/NGIC
No work/life balance. They play favorites. Over worked and underpayed. Some of the other employees treat you like their personal assistant and expect you to do everything for them, even the things they can do themselves. Oh and the claims department, they can be so incredibly lazy and rude. They basically make you be the mediator between them and the customer because they don't want to help them if they aren't assigned to that claim and if you tell them you will not assist the customer since it's not your job (if the customer won't take no for an answer) they will finally come to the front and be so rude to the customer all because they had to do their job. As a person with compassion, its no fun looking a customer in the eye to tell them you are sorry that no one there wants to do their job to help them during their time of need. And when you bring it to a managers attention, they say they have no control over that department. Well my suggestion is you should probably get people in there who will do their job then. You are literally EXPECTED to do everything. The vacation time is used for sick time, vacation, or any time you are out of work and if you miss work, they write you up even with a Dr note because the time you are out is considered unexcused. Basically if you are going to be sick make sure you give them a few days notice to avoid getting in any trouble. They treat you different when you miss any work for any reason, except for the people they like. Those people can
ConsEverything about that place sucks from the time your shift starts, until you walk out the door.
Sales Representative | Beaverton, OR | Mar 15, 2016
One of the worst ever!!!!!
This place is a mess.. where to begin???
They claim to be a growing company but nothing more than a call center who is looking for ways to nickel and dime people out of commission. Incompetent trainers (and I mean incompetent; guy says "like" every 3rd word and stares at the wall) who race you through training and wonder why you are lost in class. Then has the nerve to get upset at you if you ask a question!
Management is just as clueless. They do nothing all day but stand around in groups and BS with each other... it's the good old boys club. They force you to work OT and give you a very complicated process to sell policies with. If you do not follow it to a T, you lose commission and then, you guessed it, you get fired.
They also have a very complicated array of software that they do not fully train you on (see above) and instead throw you into and tell you to sell with it. This is all in the middle of a sales floor with people shouting and you unable to hear yourself think.
There is also micromanaging galore! You have to check with management on everything. You cannot sell an RV by itself and you have to check with management to be off the phone to call someone back, etc. In many ways this place was a gigantic bait and switch. I was told when I was hired my desk had an "entrepreneur" way to be handled but the micromanaging began right away. Oh, then I was going to be paid a percentage of the premium as my commission? After I began, that turned out
ProsNone I can think of...
ConsIncompetent trainers and management, misleading hiring practices and job descriptions
Material Claims | Winston-Salem, NC | Oct 20, 2014
There is an amazing opportunity for advancement with National General Insurance Company. At the same time, as a Claims Adjuster, you have to be humble and have really thick skin to make it happen. You are going to have handle death, dishonesty, extremely long hours, moral ambiguity, never ending phone calls, and a ton of screaming. Also, your life and your family will be threatened on a semi-regular basis. Luckily, your immediate manager and co-workers will be supportive and sympathetic. I can promise that you will work with some of the best people you've ever met in your life at NGIC. You will be eligible for a bonus and a raise every year based on performance. Every manager will be willing to mentor you to move forward . If you can complete the training and do this job for at least 2 years, you can accomplish anything.
Unfortunately, the top-level management is a dreadful collection of sycophants, and weirdos. They are willfully oblivious to the day-to-day requirements of the claims department and there is a "work 'em until they quit" mentality that permeates every aspect of their decision making. The owner of the company will occasionally show up from NYC, scream at employees, and fire them. As long as you're able to avoid eye contact, you'll be safe. Also, the worst part of NGIC on an immediate level is the Human Resources department. Interacting with HR is a bizarre and defeating experience. There's an inside joke about one of the HR reps arriving at 11:30am and lea
ConsHR department, owner, moral ambiguity, hours
Customer Service Representative | Louisiana | Feb 13, 2019
Stressful & messy
My supervisor talks about each and every one of us behind our backs. I can't go to her for anything that concerns me, she will tell my co worker. I have learned to keep quiet and slowly planning an exit strategy. They give you too many tasks , setting you up for failure. They dont have your back, will take money from check if you mess up on a transaction. Example. A customer wanted her money back after a carrier would not reinstate her . But she owed them the money for coverage. She needed that money to start a new policy , she requested her money back. so we cancelled the transaction but supervisor said that if carrier still took out the money , they would take it out of my check. Instead of them billing the customer. Besides that, there is no organization, people call for homeowners and they can wait a week before anyone calls them back. They dont train you on commercial policies. They said they just throw you to it. Passwords are not updated on the list, so we constantly have to wait until they reset them to be able to get in. They want you to sell but if you mess up, your on your own. Company literally will back up a customer before backing up their employees. Things are always changing. They tell you one thing and next week it's a different way and then e-mail you important info instead of making a meeting and teaching you in person. They evaluate you every year and make up to do list right before evaluation time so they can have an excuse to not give you a raise. This
ConsEverything about it
Claims Representative | Cleveland, OH | May 28, 2020
I Wake Up Wanting To Go To Work
I have always felt supported at my time with National General Insurance Company. The management is very clear in their expectations and they will always steer you in the right direction. I wake up every morning excited for my commute into work and even more excited for my day. NGIC's Cleveland office was one of the first to allow all Claims staff to work from home during the Covid-19 outbreak. I have friends who work at other offices in the area who were still working while I was working from home. On top of that I feel like my manager genuinely cares for my well being. They always ask how we are doing during our team meetings and during my bi-monthly one-on-one. Even more, your co-workers are amazing. Everyone always makes themselves available to help new employees or employees who might be a little confused.
It is always a good time here, there are office decorating competitions, free food, and lots of little fun events. Every week the management will balance the claim load by giving the rep with the most claims one day off. Every claim you close gets ticket for an early exit. Every quarter the best performers get to spin a wheel to win a prize as well, including Cavs and Tribe tickets.
On top of this, NGIC is very giving as well, every month there is usually a donation of some sort in the building, not just claims. Evaluations are based on fair cirteria. There is a free health clinic in the office and a discount gym. More holidays than most insurance jobs, and more
Quality Technician | Everett, WA | Jul 27, 2018
Would not recommend
I would not recommend anyone work here. There is very little room for advancement, the pay is not enough for the work you do and pay raises are rare. Yes you get a fair amount of time off but your PTO is lumped together with your sick time. So better hope you don't get sick shortly after taking a long vacation and using up all your PTO. And as for sick time you can only call out sick 5 days before being written up and you have to wait a year from the day called out sick for it to be bumped off. You do get benefits but from experience you will not have enough to pay off the bill without trying to stretch it out in monthly payments. The management varies but there is little communication between the upper management and the lower. Upper management only cares about the numbers and the lower management tends to fall into a bad habit of picking favorites and its rarely the person who deserves it. Either you will have too much work and will be forced into mandatory overtime or run out of work and sit around with nothing to do. And as for training when you first start off you will get a good amount of it in a few lenders but then afterwards you will get a maybe at most 15 minute run down and a look at the manual that isn't up to date. If you can handle boring work and little pay and lack of training then this is the work place for you. The company may be growing but there is still a lot of mess that needs fixing. Yet again I would not recommend working here. I am trying my hardest t
ProsBenefits and set work hours
ConsToo many to list.
Worst interview Ever!!! | Center, TX | Oct 5, 2020
The worst recruiter ever is Kathy Herbert
Thank god it didn’t get passed the interview process!!
This interview was so horrible I had to post about it.
They need to retrain or replace the recruiters. As a recruiter you’re the point of contact and set the vision of the company for the future employees. My recruiter Katie Hebert was the worst recruiter I’ve ever encountered.
1) she didnt make it her business to get all my information from indeed and was bothered when I updated her on my information and current position. I’ve never had some rudely say to me in an interview “did I ask u?”. I think Katie Hebert confused me with her child and not a potential future employee.
2) She would ask a question only to keep over talking when I tried to answer. She sounded like she was frustrated even b4 I spoke only get worse. Placing a simple smile help someone sound more pleasant. Maybe she should practice that more. National General definitely lost out on a grade A employee
3) The interview was so horrible that I had to disconnect the call only after a few minutes. I’m not in the business of arguing or stooping the unprofessional levels of anyone. If this was a glimpse of how the company operates and treat it employees I can imagine the customers. I’ll make sure my friends and family stays away from this company. No one should ever be spoken to like that and no one should ever feel entitled because of a position during the epidemic to speak to someone that way. I don’t recommend that company at all. I’m all about fir
Customer Service Representative | Cleveland, OH | Jan 4, 2016
Not What It Appeared
I was very excited when I was first hired on but that quickly changed when I hit the floor after training. During training we were made to feel comfortable with what we were learning and assured time and time again we would have a team of call center vets behind us to help once we hit the floor. Almost NOTHING we learned in training was applicable and the problems we DID encounter we were left to our own devices and told to figure out on our own. In most work places this isn't much of a problem, however our system was in the middle of being redone and more often than not the servers were down causing customers to wait in ridiculous queue times just to be told, "we can't help". During our training we were also reassured that we could take ourselves out of the queue for a few minutes after difficult calls to collect ourselves before moving on to a new customer. Any time I did this I was reprimanded, even received verbal warnings that this was not allowed and would get written up in the future. In addition, we were told that no one expected anyone in the call center to stand for being verbally abused or treated poorly. When we encountered these situations we were just told to deescalate on our own and calling supervisors was unnecessary and to basically just deal with it. During my time at NGIC, I also learned that job security, advancement, and hourly pay were more so based on who you knew and who were willing to "get to know". I would rate this as one of the worst wor
Questions And Answers about National General Insurance
If you were to leave National General Insurance, what would be the reason?
Asked Mar 29, 2017
Poor management, no appreciation Or respect for employee, or supervisors. Even if you have a high production rating and showcase hard work and dedication, in the end you are replaceable and just a number to them.
Answered Jan 14, 2021
Honestly, managers micromanage. Its literally almost 40 claims a week. You have no home/work balance. You need to work 50+ hrs just to stay afloat of your claims. Their metrics are unrealistic and you feel drained from the constant work and the constant pushing to close close close.
Answered Sep 21, 2020
How would you describe the pace of work at National General Insurance?
Asked Mar 30, 2017
Unrealistic amount of claims per week. 40+ .
Answered Sep 25, 2020
Fast and unrealistic.
Answered Sep 10, 2018
What are the hours during the week and weekends?
Asked Jun 30, 2016
12:30-9 p.m. at the Cleveland Ohio location Monday through Friday and 1 Saturday every 3 weeks. Parking ranges from $11-20 during these hours and the company only reimburses up to $100 a month. There’s a lot you can park at for free but it’s a 20-30 min walk which can be dangerous in downtown Cleveland.
Answered Nov 13, 2019
40 hours per week. In Milwaukee if you worked from home, underwriting management required you to work 15% more than employees working in the office which was ridiculous.
Answered Sep 20, 2018
What tips or advice would you give to someone interviewing at National General Insurance?
Asked Sep 11, 2016
It's very stressful. Salary employees work a lot
Answered Nov 19, 2019
Ask for hourly wages
Answered Nov 18, 2019
What is the interview process like at National General Insurance?
Asked Jan 9, 2018
I had three interviews, the first by HR, the second by the hiring manager and the third by another manager with whom I was expected to interact regularly.
Answered Nov 17, 2020
They do a phone screen then they do a phone interview. Then you are brought in to interview with the team. You will be sent a computer test to do at home. You will get an offer after all of that.