Working at Netflix: Company Overview and Reviews

593 reviews
Netflix Ratings
Average rating of 593 reviews on Indeed
3.6Work-Life Balance
4.0Pay & Benefits
3.1Job Security & Advancement
Los Gatos California, United States
5,001 to 10,000
More than $10B (USD)
Media, News and Publishing

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Of the employees are satisfied about their pay
Based on 620 reviews
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Netflix Reviews

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Overall Reviews at Netflix

Customer Service Representative | Salt Lake City, UT | Nov 17, 2017
As unprofessional as it gets
This company is a joke. I was cornered and more or less pressured to quit due to a chronic illness. When it was promised I was eligible for rehire, I thought they would stick to it. Even though the previous experience was awful, I thought the pay would be worth going back to. I reapplied once I was in better health, and got a call. Not only did they not look at my resume, I had to explain to them I actually had worked there before. The recruiter then stopped asking questions and said "well then you know all of this already". Against better judgement, I believed him when he said I'd get a call back to set up an interview, they were excited at the prospect of having me back. It's been almost a month. Not a single call or email. THIS IS JUST THE HIRING PROCESS. It only gets worse once you get hired. The training is absolutely worthless. When I originally trained, they told us that the floor was totally different, and not to worry about what we learned in the classroom. Management played favorites. Gaining and losing advancement opportunities became personal. If anyone complained about a favored person or procedure, suddenly they were gone and "no longer a social fit for the company". They used harsh critique and peer pressure, warped the rules to keep or cut employees. Perks were slowly being removed and policies were being changed so often we couldn't keep up. When confronted about the lack of perks or incentive, management told us that getting paid should be enough. They don't
ProsNone whatsoever.
ConsPretty much all of it.
Project Manager | Los Angeles, CA | Mar 14, 2022
Dream job while you're useful
Disclaimer: I was laid off as part of a reorganization (1 of 10), but I would have written the same review had I been the one who was spared. In the 5+ years that I worked at NF, 4 first years were awesome. I often felt elated, I loved going to work both physically and then virtually due to COVID. Mature, caring colleagues, interesting work, lots of learning, wonderful connections. I joined when my team was in the startup phase, and it was the best time for ideas and trying new things with no budget limitations. Gradually, over the course of the following 5 years, the need to scale led to constant changes, both of leadership and workflows. Team leaders were being "let go" on average every 1.5 years if not sooner. There was barely enough time to become good at what one does as yet another big reorg/title change would come around. Lastly, the team came under the leadership of people who had absolutely no knowledge of the team's specialty, but were "experts" in strategizing and optimizing processes. Eventually it shifted from being people-driven to process-driven, from collegial to top-down. The bottom line started winning over quality while business needs outweighed everything else. Pros: Awesome colleagues Productive work environment Top of market pay, nice perks Lots of learning opportunities through constant change Cons: Low job security Process driven vs people driven Constant change High level of ambiguity
Customer Service Representative | Hillsboro, OR | Jul 18, 2012
Without a doubt the worst job I've ever had.
The only way to succeed at Netflix is if you have the knack for making sleazy, exploitative policies sound less objectionable than they really are. In Netflix culture this is referred to as "positive positioning," but the majority of customers correctly interpret it as "trying to make the people you've ripped off feel good about being separated from their money." In order to hang onto your job, you need to consistently meet a set of metrics (including AHT and customer satisfaction rate) that can change arbitrarily at any time. Customer satisfaction is determined by a one-question survey issued at the conclusion of each call which asks only whether the customer was satisfied with their experience with Netflix. No distinction is made between the company and the rep, so even if you did your level best to assist the customer you can still be rated unsatisfactory if they're upset about a price hike or something else that's entirely out of your control. The turnover rate is unbelievably high, there is nothing resembling job security, and if you're a temp-to-hire your conversion (which comes with a pay increase and health benefits) can be continually delayed for virtually no reason. Also, a lot of the customers are outrageously rude and hostile and there's nothing you can do about it.
Prosfree food, decent pay
Consno job security whatsoever, rude customers, smarmy policies
Customer Service Representative | Salt Lake City, UT | Oct 9, 2017
tldr: Netflix is awesome but isn't all it's cracked up to be
A typical day at work was taking phone calls, helping customers troubleshoot their Netflix. I learned a lot working for Netflix, some supervisors were really awesome and wiling to help you learn more about different departments while others were more about you just doing your job instead of helping you develop. Netflix says they are all about the "culture," but what they preach is not everything you see when you actually start working there. A lot of what they say, doesn't actually happen. Which I get, sometimes it doesn't meet the business needs. But it shouldn't be promised if they are not going to go through with it. They were making some changes that were definitely going in the right direction which I was super excited to be a part of, but sadly because of some of their policies that they are just playing with in attendance area, I am no longer able to participate in. My favorite parts of the job was the people I got to work with and being able to dress and have my hair how I wanted. Though my number 1 favorite part was the chat department which they got "rid" of. It is one of the better call centers out there and one of the better companies I have worked for.
Proscafe, free fruit and coffee, awesome people, flexible lunches/breaks
Consnot a lot of room for growth, wishy-washy promises
Machine Operator | Minneapolis, MN | Oct 27, 2014
Great Co-Workers
Great Co-Workers, Good benefits, but had issues with management, they lie to you, tell you that you will get a pay raise or promotion, but they do not stay true to their word. I enjoyed working at this place, but once you get on managements nerves, they will lay you off and tell you the reason is that you do not know how to repair the machines, which I did and was one of the few people that would actually repair the machines. Another issue was breaks, sometimes they do their best to work you as long as possible without giving you a break, even so by breaking the law and having you work over four hours straight, which I have done multiple times. They also tell you that you can call for breaks, which they gave me the power and then they yell at you for calling breaks. If you ask for breaks, they usually say no despite you working 4 hours, which I have called for a break without permission a few times. The reason not getting a raise is because my attitude was supposely bad because I would ask for a break or ask about when I was getting the raise I was promised. Management has no idea and it was the worst management group I ever worked under, and it was mainly the head boss, the assistant manager was decent most of the time.
Prosbonus 385 a week comp package, plus free subscription
ConsNever gives breaks, Management not great
Customer Service Account Representative | Hillsboro, OR | Apr 9, 2012
Human Shield vs the meat grinder
It takes an half an hour to an hour just to get to the center. You must be logged in and ready on the exact moment when your shift starts. Should you need too use the bathroom other than your 10 minute break, it would found aggenst your availability. which is 5 min total per day out of the Q. If that happens you can be written up or terminated. 95% of the customers hate the service therefore don't like you no matter what. and remark you down on the survey. too many bad marks and you will be written up or terminated. Supervisors have the same metrics for the whole team so they have to watch out for themselves. This job payed well for having to sit around all day; however it was the worst experience ever. I left everyday hating my life. When your company hates you and the customers hate you, for things you cannot control such as price change, internet bandwidth fluctuations and shipping issues. seriously. Everyone puts on a happy face, but after work discussions from any position lets on the same experience I am bring to convey above.
Prosfree movies.
Conseverything else no really
Quality Control Inspector | Humble, TX | Sep 5, 2018
Life at Netflix
A typical day at Netflix would usually begin at 2:45 A.M and in most cases around 9:30A.M no later than 10:30 A.M We would start running S.A.T which stands for scan again tomorrow then as the S.A.T would run through the sorter, sorting out which movies was to be stuffed into the red envelopes and shipped to our customers. After that myself and another associate would then go to the braunways and run those machines to ready the movies for shipping. We would then label the envelopes to be shipped. I learned how to use a pallet jack, learned some inventory, and how to run all machines associated with shipping and receiving at Netflix. Management was always opened to new ideas, or a different, way to do the work, that may have made it more efficient. I learned how to run automated machinery, realized there was no need to be uncomfortable with them. The hardest part of the job was having to relabel thousands of DVD sleeves the most enjoyable was the coworkers we all worked well and was as one in a team unit.
ProsNetfix took good care of their employees
Consnever able to make 40 hours and or get overtime
Customer Service Representative | Denver, CO | Nov 26, 2016
An amazing experience.
My typical day at work was pretty simple if all went well. My job was to answer questions, comments, and concerns with the website and the product we were providing as well as assisting with devices customers where using. It was a new challenge for each call and that was what kept it fun for myself. You would have a few bad eggs of course, but that rarely slowed down the pace of the day overall. Management told you how you could improve on your calls, and co-workers would talk to you during breaks about what they do when you run into a sticky situation. The hardest part about the job was having a rush of callers that gave us no breathing room in between to collect ourselves again. This, however, is standard with most jobs involving customer interaction. Also, compared to the number of customers they have, we were only helping a very small percentage of the overall user base. In short, the customers that called were the ones that definitely needed our help.
ProsBenefits, Good Pay, Friendly Co-Workers
ConsPranks, Stats, Short-Breaks
Customer Service Representative | Salt Lake City, UT | Aug 28, 2016
It Is a Great Job to an Extent
The job is not a difficult job, but it is very redundant and the constantly want improvement even when improvement is not easy. It is hard to come in to the same thing every day and it gets to the point you dread hearing the beep in your ear letting you know a call is coming. Most customers calling in are angry about things you cannot control such as being unable to take certain payment methods by phone or content you can't put on for them. you get at least one angry customer a day typically on average and it is difficult on your self esteem and it is an emotionally draining job. THAT is what makes it difficult not the job at hand itself.
ProsDiscounted lunches, being able to move your breaks, good benefits.
ConsEmotionally exhausting, you constantly have to improve even when you're struggling, the supervisors say there are always there if you have questions, but when you do have questions forget it, It is very tedious and you do the same thing every day all day.
Machine Operator | Gaithersburg, MD | Mar 6, 2016
Fast paced and busy environment
I clock into work and usually get started right away on whatever I am assigned to do that morning. I have learned how to perform my tasks quickly and safely and in a timely manner for when it is time for everything to be shipped out. I have always enjoyed working alongside my managers and coworkers. They have helped me a lot along the way and from that I have learned so much. The hardest part of this job is probably the hours. You don't realize it at first, but working overnight hours is an entire life adjustment. It was very difficult at first but now my body is used to it. I enjoy pretty much everything about this job. One of my favorite parts is being in a team oriented environment where everyone helps each other. We wouldn't be able to function as a whole without team work. This may sound strange, but I also enjoy the physical labor part of the job, It's almost like getting paid to work out sometimes.
ProsLunch breaks, netflix gear, hands on
Conspart time, not enough hours
Auxiliar de Atendimento ao Cliente | São Paulo, SP | Aug 21, 2017
Proporcionou grandes crescimentos em muitas áreas.
Um ambiente muito tranquilo de trabalho , onde tínhamos nossas métricas , dentre elas : -Excelência no atendimento. -Retorno de ligações. Um atendimento completo para que o cliente não precisasse retornar , esclarecendo todas as suas dúvidas sobre nosso serviço. -Envio para pesquisa e resposta. -Satisfação do cliente , avaliando com um "sim" ou um "não " no final da ligação garantindo a satisfação do cliente com um clima descontraído na ligação , sem perder o foco no problema. Gerência -Ligações monitoradas , aprimorando cada vez mais o atendimento. -Total comprometimento com a empresa. -Facilidade em trabalhar em equipe , com ótima comunicação verbal e disposição. -feedback , com reuniões para avaliar os nossos líderes de equipe. Priorizavam o bem estar do agente , facilitando o atendimento , tanto com conversas pessoais sobre que poderia aprimorar em suas ligações e o que o incomodava em sua equipe/trabalho. Tínhamos um fluxo de atendimento para garantir a satisfação do cliente: -Identificar o problema. -Tranquilizar o cliente. -resolução correta. -fechamento. A parte mais agradável , era ter a liberdade de conversar com o cliente passando confiança e se adequando a cada perfil sobre ritmos diferentes sem utilizar um vocabulário "formal " ( dependendo do cliente). Em específico alguns agentes , caso o cliente necessitasse de algum suporte que ia além , os supervisores autorizavam ligar para o "TSR" ( Suporte avançado na califórnia) para proceder co
ProsVale-refeição/lanches aos finais de semana.
Customer Service Representative | Amsterdam | Feb 27, 2020
Don't be fooled by the money
Honestly, the only good thing about this place is the money and colleagues. Although you won't always get on well with all of your teammates. I had friends on different floors and seen them once or twice a week. The training which they say its 2 weeks is a joke. You already take your first calls from customers on the fifth day! There is so much to learn and its still only around 20 percent of everything you need to know. You will get calls with issues you weren't prepared for and ask someone who sits next to you for help. On busy understaffed days you answer up to 80 calls a day or even more, sometimes I wasn't even counting. The customers can be really rude and take out their anger on you. You can set your preferences for the schedule but it works only once in a lifetime. I worked 3 months in a row with Mondays and Tuesdays off 2pm-11pm. There is constantly some changes and its hard to keep up. You have coachings with you Team Leader where they let you listen to your own calls and tell you what went wrong and its nothing bad but they never show you your great calls. Food they provide is unhealthy, burgers, hot dogs, pasta, tacos... I mean... Each to their own but I would not recommend. Oh, if you'll be late too often you will get fired. Plus- don't go on sick leave because they won't give you another contract!! They don't accept people with mental illness!!! Shame on you Netflix!
Callcentermedewerker (m/v) | Nederland | May 2, 2017
Gezellige helpdesk werk met een filmpje op z'n tijd
Het is een super leuk, jong en dynamisch bedrijf. Gezellige sfeer, met door groei mogelijkheden. Een dag bij Netflix is hard werken maar ook veel plezier maken met elkaar. Toen ik hier kwam werken had ik geen ervaring in de call center, wel heb ik 6 jaar in de horeca gewerkt. En heb ik verschillende productie/administratieve stages gehad. Ik heb geleerd hoe ik klanten een fijn gevoel aan de telefoon kan geven en een gesprek gaande te houden. De mensen die hier werken zijn over het algemeen jong, leergierig en gezellig. De een wilt door groeien naar teamleader en een ander vind het prima om call agent te blijven. Maar iedereen kan het met elkaar vinden, en niemand geeft een ander het gevoel dat hij/zij minder waardig is. Het moeilijkste is om mensen soms een nee te moeten verkopen, in de zin van, het is bij ons (momenteel) niet mogelijk om verder nog iets voor u te doen. Tijdelijk is er een storing waar niets aan gedaan kan worden. En natuurlijk hoop je dat de klanten daar begrip voor hebben maar dat is niet altijd het geval. Het leukste is dat je veel kunt lachen en genieten, met collega's en dat er toch nog een onderscheid is tussen wie manager, teamleader of agent is.
ProsDoor groei mogelijk heden
ConsAvond uren werken

Questions And Answers about Netflix

If you were in charge, what would you do to make Netflix a better place to work?
Asked Dec 21, 2016
Netflix is an amazing app.the tremendous population is looking forward into this app.if I would be in charge,then I proceed to the best way to entertain in the contents in which people show their interests and just develop the new updates
Answered Aug 9, 2020
Netflix is so amazing, the little details they even exceed at growth. I'd have to say an opportunity they have is giving a sample video of what the job is about, it's complex in some areas.
Answered Nov 16, 2019
On average, how many hours do you work a day at Netflix?
Asked Nov 26, 2016
8+ hours when needed
Answered Nov 3, 2018
9 hours or more if that is whst it takes
Answered May 31, 2018
Did they drug test?
Asked Apr 19, 2016
No- if they did they wouldn’t have any employees including supervisors and upper management
Answered Aug 31, 2018
No there was no mention of one.
Answered Jun 28, 2017
How often do you get a raise at Netflix?
Asked Jul 26, 2022
Every other other year
Answered Aug 4, 2022
Answered Aug 1, 2022
Do you work from home?
Asked Apr 2, 2018
No i do a regular job
Answered Jan 7, 2019
Netflix does not offer a work from home program
Answered May 13, 2018