Working at Nordstrom: Company Overview and Reviews

12030 reviews
Nordstrom Ratings
Average rating of 12030 reviews on Indeed
3.6Work-Life Balance
3.8Pay & Benefits
3.5Job Security & Advancement
Seattle, WA
$5B to $10B (USD)

Popular jobs at Nordstrom

 Average SalarySalary Range
Sales Associate
186 Salaries reported
per hour
Retail Sales Associate
362 Salaries reported
per hour
Customer Service Representative
136 Salaries reported
per hour
276 Salaries reported
per hour
164 Salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 9744 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

Overall Reviews at Nordstrom

Senior Customer Service Representative | Centennial, CO | Feb 5, 2020
exciting position
It"s never a boring day. Always something new to dispute for our cardholders. We have strict time frames that we need to uphold. We can"t miss any deadlines due to compliance. Love what I do, helping our cardholders.
Customer Service Representative | McLean, VA | Jan 16, 2020
One of the best companies in the world
I enjoyed working at Nordstrom. Working there was so refreshing every day I loved the employees, the Managers, and everyone I came in contact with. I even enjoyed eating at the snack bar and the Cafe’ I wanted to retire from Nordstrom, but it just did not work out that way at all.
Customer Service/Sales Representative | Columbia, MD | Nov 15, 2019
needs work with training, fun when you've gotten the hang of things
My experience at Nordstrom has been very up and down. My training in my opinion was not adequate. I was expected to know everything upon my first week. My coworkers directly in customer service were nice. However, the rest of my employees were not so nice. I am still trying to find my place in the company.
Product Service Manager | Seattle, WA | Oct 18, 2019
Before 2015 It was fun to work at Nordstrom
Had work with some great leaders and Great team during this tenure. We worked through night at office, weekends to achieve some challenging targets. The team work and please environment then did make me feel that I was over working back then.
Customer Service Representative | Englewood, CO | Jan 19, 2020
Valuable Experience
I received very valuable customer service training that has served me well in my career. The culture is very positive with many training and advancement opportunities.
Artist | The Woodlands, TX | Dec 10, 2019
over worked and under paid.
no comment. Though I worked for Nordstrom for 5 years, i don't wish to comment about my work experience, there. I appreciate the relationships made and am thankful for all opportunities, while employed.
Sales and Service Associate | Garden City, NY | Oct 2, 2019
The company is great, my location was not
Nordstrom holds a very high standard in Quality Customer Service. It's a great place to devolop great workplace habits. A good leader who can help you build your strenghts is the key to success here.
ProsHigh standards = great habits
ConsMy location didn't have great management
Inventory Manager | Atlanta, GA | Jul 14, 2019
Fast paced work environment,
You can grow quickly with this company. They are big on customer service. Nordstrom rack is a very fast paced work environment. The rack is more task oriented, where Full Line Nordstrom is more Customer oriented.
Spa Coordinator | Dallas-Fort Worth, TX | Jul 14, 2019
productive work place
If you love being "in the know" about all of the latest brands, trends, and designers this is the perfect place to work. It is an even balance between challenging and fun.
Site Coordinator | Seattle, WA | Jun 26, 2019
Productive and fast paced work place that takes care of its people
Nordstrom was a great place to work. Management was always encouraging of growth both as an employee and as a person. Benefits were ample and crunch time was present but limited to a manageable amount. I would recommend them as a company to work for.
ProsGreat culture and teams
ConsI was downsized

Questions And Answers about Nordstrom

What is the interview process like at Nordstrom?
Asked Jan 4, 2017
Over the phone then face to face
Answered Feb 3, 2020
I applied on a Sunday, they called me the next day, had the interview on tuesday and got a call for the position offer on Thursday! Overall a pretty fast experience.
Answered Jan 23, 2020
How do you feel about going to work each day at Nordstrom?
Asked Mar 15, 2017
Nordstrom has condensed roles and also lowered the pay scale. You might start off at a decent rate but raises are harder to get to and the amount is less than it was before. They recently cut positions which means less staff - managers and sales team included. It’s hard to stay positive in this type of work environment. You get burned out working the night shift everyday. This also makes time off incredibly hard. They split teams up in the store by job role. Because of this, each job has a set amount of people and you don’t get trained into other roles that often. So when you want time off it is very hard because you don’t have very much wiggle room because no one else but your team on hand is trained to do your job so they won’t have anyone to cover your absence which basically means they can only let one or two people have time off if any. Everyone on your team is most likely already working because they keep the team as small as possible. They say Paid Training - but that means a walk through of the store and bye bye butterfly - spread your wings and figure it out your first day. Sad to say but yes, Nordstrom is hard to move up in if you don’t fit ‘the look’ - you must really fake it till you make it which will be exhausting because the type of work you do is mentally, physically, and emotionally draining. Favoritism is always there whether it appears that way or not. With less management spots, moving up is harder to do. You will get hired under one job but end up doing everything else + your duties. Not as extra but as an expectation. Because Nordstrom split their staffs roles it does make it harder to work because they also cut the amount of people from doing the work. Same work, less people. Most people leave the company due to bad management. Job can be fun but managers will always make or break the job. The discount is 20% but employees get excluded from any of the good discounts. They also ask employees not to shop sales until after customers shop it first. Really no great incentives. You get money from opening credit cards which If you are a cashier you must do or will be written up/cut hours - but the money you get on the spot gets taxed on your check so you eventually lose it later. A lot of the good benefits they might have had before all changed because retail is slowing down in general
Answered Nov 29, 2019
I’ve been there like 6 months and love what I do, the two keys to being successful know all the merchandise in your department and key items in other areas, the second is building your client book... some days can be slower than others hey it’s retail but all you need is one customer who needs to be wardrobe and boom you’ve made your sales goal! I have a great manager who is reasonable, and understand and really is there to support your job growth not just in my current position but for the future as well... Hours are retail so know that going in, Nordstrom is one of the better company’s that actually care about the employees they are closed thanksgiving and the Christmas hours aren’t crazy, but remember you want to work when others aren’t as thats when people shop and you make money... They do expect you to open up the credit cards but the expectations aren’t unreasonable and truthfully this is one of the few cards that I’ve seen in retail that actually has some benefits for the customers... I actually had this card about 10 years before ever working for them... the free valet got me, it’s nice during the holidays... All in all one of the best retailers I ever worked for...
Answered Nov 12, 2019
How long does it take to get hired from start to finish at Nordstrom? What are the steps along the way?
Asked Feb 25, 2016
Process was about 2 weeks... started on the career site, selected the position I wanted to apply for (you may want to apply for more than one as sometimes jobs are still posted even though they have candidates being interviewed and are close to making an offer so it’s not really available). About 3 days later I got a call from the assistant manager of the dept and came in for an interview, that went well sent a thank you note (ask for their card it’s a small nicety that’s going away but makes you stand out), several days later I was called and offered a second interview with the department manager, that too went well, (another thank you note!), about 5 days after that the manager called me for a third interview with the GM of the store, which went well after which I sat with HR and was formally offered the position. About two weeks total, if you’re applying during one of the job fairs or a seasonal position, the process may be different this was for a full time permeant position.
Answered Nov 15, 2019
For me, it was about two weeks, maybe a little longer. I remember applying and then receiving a call for a phone interview shortly after. Then a couple days later, I was scheduled for an in person interview. After the in person interview, it took a couple of days for me to receive the actual job offer. When I accepted the position I was given a start date for a later time that coincided with their training classes.
Answered Sep 14, 2019
What are the hours/shifts offered?
Asked Jul 7, 2016
It’s retail out of all the major chains has the best hours, closed on thanksgiving which is great and also they don’t keep mall hours... I have a friend who works at Macy’s which is open 24/7 during the holidays who the heck wants that? It’s an hour or two beyond normal closing during the holidays. I find as long as you do your job, managers are fairly accommodating! But remember you are most likely going to be in a commission role so you want to work when most people aren’t cause that’s when they shop and you make money...
Answered Nov 12, 2019
I worked at the credit office in the customer service department which is open 24 hours a day, 7 days a week and on every holiday. This basically meant that any and every shift was available. Some people worked 5 days a week with 8 hour shifts and others worked 4 days a week with 10 hour shifts. Some people even did split shifts where they would work 4 hours in the morning and 4 hours at night. All full time employees. Some people were lucky enough to have consecutive days off while other people had split days off. During the holidays or anniversary sale, there was mandatory overtime as well which resulted in more than forty hour weeks for every employee. The working hours would also vary by which department you worked in. For example, some departments would be closed on weekends or open shorter hours on Sundays.
Answered Sep 14, 2019
What is the most stressful part about working at Nordstrom?
Asked Jan 4, 2017
For me, this was by far the customers. They were very spoiled and used to getting whatever they wanted. When the company partnered with TD bank, they implemented a lot of new policies that the customers were not accustomed to and were not thrilled about. The customers would literally harass you on a daily basis, belittle you, call you names and threaten you. They literally had zero respect for the employees. Imagine taking 100+ calls like this everyday. The company was also very aware of the way their employees were treated but did nothing to stop this from happening and chalked it upto just being part of the customer service job.
Answered Sep 14, 2019
Almost everything!! Being a manager is OD stressful since you have to manage a team, make sure you get your managerial tasks properly done, AND make your sales goals. The pay is VERY SH*TY IF YOU HAVE BILLS and it is INCONSISTENT.
Answered Sep 12, 2018