I began working here as a second job and it was one of the biggest mistakes of my life.
Where do I even begin? The management was a nightmare. They were aggressive, pushy, invasive, and frightening majority of the time. I had anxiety attacks before going in for shifts because all I could think was, “what am I going to get berated for today?” When performing new tasks, you were rushed and berated over the walkies for everyone to hear. I scalded my hand steaming clothes once because I was startled by a manager hollering at me over the walkies about how long I was taking to steam a pile of clothes to perfection. Yeah. Everything was wrong or done incorrectly no matter what and you were humiliated for it.
The shipment shifts were a nightmare because you could be moving as fast as you could at 6:00 am and it was never fast enough. More berating would ensue. New employees always looked petrified and broken-in employees looked like they wanted to die. The clothes arrive in plastic bags and they don’t recycle them, so there were 10-15 (maybe more) massive garbage bags full of plastic bag waste being tossed into the dumpster several times a week.
They never trained me on register in the 8-ish month period I was employed there and then had the audacity to get angry with me when I told them I couldn’t hop on during busy times because I wasn’t trained. Then I was forced to ring on “Mobile Register” (a literal iPod) which didn’t work majority of the time, and customers who were pull
Lead Associate | Wrentham, MA | May 14, 2018
A strangely unfulfilling journey.
I believe my particular experience at Old Navy was a very specific one that not a lot of people get to encounter. Our team opened our store from the bare bone empty white-walled department setup from the ground up. I'm talking no shelves, no booths, no mannequins, heck we didn't even have a store on day one! We had to train at semi-local stores to prepare for business at our location. But we sweat and worked hard to put up shelving units, hang bars and mannies to get that place up and running. It was a lot of fun and I enjoyed every minute of it. We were even a test store, so there were always exciting things happening for us as the new hit top spot Old Navy in the area. There were opportunities to move up, promises of new experiences, pay raises for those who showed promising qualities, and we were moved up a position to be leads. It was great.
But then... the dark clouds that hang over evert retail store started to roll in. Managers got cranky, corporate started to press hard, sales and cards dwindled fast during the post-Christmas slow season. Times were rough and hours were scarce. Our managers even suggested picking up secondary part time positions to supplement our income while the sales drought carried on. It seemed endless... myself and my fellow employees who were lucky enough to show strong sales associate skills in the beginning were the only ones getting hours anymore. But then of course people got sick of winter and started shopping more as the second quarter ca
ProsDecent breaks, yearly raises, social environment, chance to make work friends, can be abundantly busying when life gets boring, can also be calming to just fold things when life gets hectic.
ConsNot as many chances to move up as they say there are, the tough times get tough, not everyone is in it to win it, don't believe them when they say "do the darn thing, " no need to bring a packed lunch (Old Navys are usually a short walk from any plaza restaurant)
Sales Associate | Watertown, NY | Oct 26, 2020
Terrible managers to work with!
This is honestly the worst place I’ve ever worked and I’ve been working retail for awhile now. They started out nice and understanding but the managers are the opposite. I got hired with 4 other people and out of the five of us only one of them still works there. They give you issues about using the restroom, if I spend maybe 3 minutes to actually use it then I had to wash my hands and spend some time sanitizing the area (store rules) I was questioned about why it takes me so long. (I was legit in there for maybe 6 minutes) I was questioned publicly with customers nearby about why it takes so long and told of I have bladder issues I need to speak to them. It’s highly embarrassing and they could have pulled me in the back room to talk about. They won’t work with you on scheduling, I couldn’t work until after 10 and they kept scheduling me for 9:45 shifts, they even have a habit of adding time onto your shift than what you are emailed. It happened to a coworker, she was scheduled for a. 9:45-5 shift and they asked her the day before if she would stay an extra hour. She refused and they still scheduled her for it. It happens a lot according to the other coworkers. They almost never give 15 minute breaks, so be prepared to wait until lunch! Working there I never got a single 15 minute break. They try and promote being ‘fast’ sometimes, one shift they had me running all around the store and I was told I need to be fast because if I’m slow I’m letting the team down. I was the only
ProsIf you are desperate for money go for it.
ConsManagement, bad scheduling, etc.
Associate | Fresno, CA | Apr 9, 2019
"Come work here but don't really work at all"
Applied for a part-time job but ended up on this seasonal trial thing. Found this out on orientation as well as needing your tax information to fill out a tax form. Most of the hires I was with were just confused as I when filling it out mostly because WE DIDN'T KNOW WE WERE GOING TO FILL OUT A TAX FORM THE DAY OF ORIENTATION!
Here's how things worked when I first started to work at Old Navy. The schedules are set two weeks beforehand and so it's difficult to make plans when you don't know what your schedule is like. If you try and schedule a day off but three others did the same on that exact day, then ya can't call that day off. It's reasonable, so don't be lazy putting it off. Paychecks come bi-weekly so that's nice if you work the two weeks you're scheduled. If you want to pick up shifts off from other people, you can through an app all the managers and coworkers are on. HOWEVER, you can only be picked up if you have done the role. For example, Person A has worked only on the salesfloor and so he cannot pick up a shift from Person B who is a cashier. Most of the cashiers offer up their shifts and so it can be frustrating, especially as a new hire who hasn't touched the register for MONTHS.
If you make it through the trial, you'll be asked if you want to be part-time. If you accept, BOY-O-BOY, you in for a ride of not doing any work for nearly a month. From my experience and hearing what the other new hires said, they had only given 1-2 4 hour shifts a month for sche
ProsExperience in Customer Service, breaks, discounts, bi-weekly paycheck
ConsExpected to know where everything is when you barely work there, little to no work hours in a month, slow after rush season
Lead, Old Navy | Spokane, WA | Jan 26, 2021
Not a good location to work at, let me tell you why.
Old Navy was my first job, and I was really excited to work there! However, I was soon really disappointed. To start, the management was really toxic and fake. They would be fake to your face and then go behind your back to other managers and EMPLOYEES and talk about you. There is definitely cliques and management has their favorites for sure. There is little to no confidentiality when speaking with management, and often things that were told to one manager in private was being brought up to me by the whole management staff, and even some employees. In the beginning they were fairly flexible with schedules to a certain extent, but as time went on they made you feel very bad about changing schedules and often did it whilst making you feel guilty. There was also really no room to move up in the ranks because at my location they often hired from outside. That being said, you can move up from a brand associate to a lead, but you're essentially doing the department managers work for the same wages you were making prior. They offer merit raises every year, or maybe 6 months? I think it is a year. But they are a mere 15-30 cents which definitely is not enough to pay the bills. Also, you can be a lead of more than one area and do twice maybe even three times the work for the same amount of money. The work environment is also very toxic. The managers are VERY pushy about getting their employees to get customers to sign up for Old Navy credit cards because the managers benefit from it,
Pros50 % discount
ConsLiterally everything else
Cashier/Sales | Olympia, WA | Jun 25, 2014
EXP at Old Navy (Please Read All - To Learn about my personality)
My personal motto
"the harder and faster I work, the faster my personal achievement arrives"
My first Employment fit my motto very nicely, and here why.
Old Navy was the perfect environment to create personal motivation goals to quickly improve work agility and consistency.
What’s so great about Old Navy?
Amazing team effort with Staff and Employees
Relaxing work environment
Always something to learn and do
Before I worked at Old Navy I didn't get out of the apt much at all. After I was employed I was really shy at first, but I quickly became comfortable with the staff and the presence of random people. I felt as if the managers and associates always knew what to say in tough situations.
-They knew how to motivate me,
-They were extremely supporting when times were tough,
-They're always looking out for my well-being
-They were always friendly and professional
-They also are constantly checking your company intellect i.e. protocols and procedures to keep you up-to-date.
Old Navy has helped me discover a new side of myself.
They helped me discover a new way of thinking.
“When times get tough, top employees shine”
There were very few things I disliked about my job, but there were some downfalls.
What’s not so great about Old Navy?
Minimal Room for Advancement
Over-employed at times
About 20 hour’s week (On a busy week)
My Ending Thoughts about Old Navy....
I feel like when
ProsGreat Management, Awesome Staff, Fast paced work environment
ConsLow Hours, Overstaffed, No benefits, Rare advancment
Retail Assistant Manager | Virginia | Apr 2, 2021
Either good or bad depending on managers
It really depends on who the store manager is. I personally enjoyed the work itself. Other retail competitors are starting to catch up and surpass their wages, but they've been a bump up from min wage/lower paying stores since I started. It's a nice job if you enjoy forgetting about work when you clock out. They have nice little incentives and "parties" for getting certain work done, credit card applications, sales goals, employee of the month, etc.. For holidays they pay you your average day of work, regardless if you work that day. If you work that holiday you get what you worked plus the daily average pay. If you have a good store manager, there's not much stress besides when you have a rude customer.
My second store manager ruined the job for me though. They would lie about advancement opportunities and pay, and allowed a lot of lazy/petty people to work there. Them hiring lazy people/bad managers and not correcting them made the job hard. Management was chosen by friendship and not experience. Was even more frustrating because the new managers would ask old employees how to do things, or tell them to do something the wrong way. Even worse still, you'd be met with rudeness or ignored if you suggested doing something the correct way, and then later told to fix whatever when it didn't work. They also did not follow covid laws and regulations. There were problems for years and no higher ups ever noticed or did anything about it.
So overall I'd highly recommend this job if yo
ProsEasy work, flexible scheduling, good pay for retail, employee incentives, get paid your average daily pay on holidays
ConsWorkplace vibe dependent on store manager, sometimes youre harassed about credit card goals, rude customers
Merchandising Specialist | Solon, OH | Jun 22, 2012
Opportunities for advancement, fun people to work with
Old Navy is definitely a unique company to work for, in both desirable and not so desirable ways. The overall atmosphere of the company is fun and upbeat, and there are plenty of opportunities for advancement...IF you are willing to stick it out in times of stress and extreme pressure while in the lower positions.
Overall, the pay is very little considering the amount of responsibility placed on the associates, This can be said all the way from the sales floor associate to upper management. As a Merchandising Specialist, one is expected to work extremely early/late hours to make sure shipment is processed quickly, and that the store is up to visual standards. The main responsibility of this position is to facilitate the shipment process, which starts as early as 5:00am, and as often as 4 days a week. It is hours of lifting and opening 100-300 heavy boxes as fast as you physically can to meet the UPH (units per hour) goal. We sweat, bleed, acquire bruises, and are physically and mentally exhausted by the end of our 9 hour shifts. This is in addition to the Leader on Duty shifts that you are required to perform, as well as opening and closing the store, and balancing the safes and deposits. In this management role, you are also expected to coach the employees whom you supervise if they are not performing to company standards, as well as provide spot-training that overlaps the Service and Training Manager's initial training. This job's pay should be in the range of $14-16/hour,
Proslong lunch breaks, opportunities for advancement, flexible dress code
Conspay is not competitive, daily stress of job is both physically and mentally draining, could take a long time to get promoted
Logistics Associate | Johnson City, TN | Jan 27, 2016
A typical day of work as a logistic associate or sales lead on the logistics team is hectic. It's hectic not because of the job duties but because of the manager you report to. She will pick you apart and nothing will ever be right. She will degrade you and never praise you for anything you do right. She will truly make your job 20 times harder. She will give you a task and tell you that you have an hour to do it. While doing that task, she will give you 5 other tasks that each probably takes 20 minutes to complete. When she checks on you back at your first task and you haven't finished within that hour, you will be written up or degraded. She will offer you NO professional development. There is not one logistics associate that likes their job and its solely based on the logistics manager. The store manager is terrified of the logistics manager. So it's a lose lose situation. There are also many associates who she has made bust out in tears and that is unacceptable managerial behavior. From what I've heard, everyone on my team has left and some had years of experience working there. It's sad to see a company lose great employees.
Your hours as a logistics associate varies. You could work 1am-5am doing sign2sell, 5am-8am doing shipment, and 5am-8/10am doing markdowns. Hardly any logistics associate is there while the store is actually open. You typically are given a shift of only 3 hours. No more, no less. However, the hours weren't the problem for me. Also, if you're a re
Customer Service Associate / Cashier | Jersey City, NJ | Jan 9, 2019
Its good to see other grow but management only tends to their own culture
I started off seasonal, you start off I believe at 9.60 in the Jersey City Location, and then in a week you start at 10 per hour. But when I calculate how much I make and then in 2 weeks get my paycheck, (biweekly every Wednesday by direct deposit) they take out a big chunk with taxes and I'm not sure why compared to the other stores that I worked in nearby.
-The training was horrible, especially if they want to put you at the cashier.
-They will always, ALWAYS push you to get customers to open old navy credit cards, and then show you once and then expect you to remember. There's other things you must learn being on the cashier, its not just ringing, its online orders, its 2 types of returns, its having to check prices 3 different ways, its a whole lot that they font dedicate enough time to. Customers make so much mess and we are not allowed to say anything to them, the store allows themselves to get swallowed in mess and blame you when you don't clean fast enough.
-They don't put you on the schedule consistently, so you can get better either. My biggest problem is seeing Management (like 6 different managers) all too busy to help you except the occasional one, and then the Head Manager will only hire others of the same culture. Its great to see others grow and get the opportunity but it doesn't feel great when they get all the hours and don't work as hard as you. If the management likes you or you kiss up to them then you're in. If not it gets to the point that after th
ProsThey Have a Shift App, They offer 50% off clothing
ConsManagement Looks out for their Culture, They Take away hours Without Notice, You are left with 1 or 2 Days.
Questions And Answers about Old Navy
If you were to leave Old Navy, what would be the reason?
Asked Mar 19, 2017
Poor management. Nonlinear higher up will address the elephant in the room
Answered Feb 24, 2021
I had to leave on short notice because the employees AND the customers were becoming very lenient during COVID-19. Some employees just stopped cleaning most parts of the store. I was always getting stuck in the fitting room and there were customers coming in WITHOUT MASKS ON!
Answered Feb 12, 2021
If you were in charge, what would you do to make Old Navy a better place to work?
Asked Jan 9, 2018
Stop micromanaging your employees
Answered Dec 4, 2020
Not pick favorites and try to care more about customers
Answered Nov 6, 2020
Do you have to wear Old Navy apparel while working?
Asked May 14, 2017
No, the dress code is pretty casual but you can’t wear clothes that clearly show other brand logos on them. There are Old Navy shirts that they should provide to you for certain holidays that you are encouraged to wear, but that’s about it.
Answered Jul 15, 2020
The Old Navy I work at does not care. Look presentable. Do your job.
Answered Jul 6, 2020
What is the work environment and culture like at Old Navy?
Asked Jul 20, 2016
It is a simple environment, and the atmosphere at my work was really demanding and not fun at all. We barely talked to each other on the sales floor, and it was hard to plaster a smile on my face for hours of working by myself. Only at the cash rep were things fun and fast paced. Sometimes the managers swing by and say hello and ask how everything is doing, especially the leads.
Answered Dec 20, 2019
This work environment is very upbeat if employees choose to make it upbeat, but if they don’t then it’s a very boring environment. It is very cut-and-dry, because it’s retail, it is a simple job where people will either be happy about the fact that it is or they will be mad about it.
Answered Oct 26, 2019
How did you get your first interview at Old Navy?
Asked Feb 25, 2016
I applied on Indeed, and 4 days later they called me up asking what time I can interview.
Answered Dec 20, 2019
I applied online and then had to follow up via phone call.