I worked at South Lake Hospital for two years. It's a community hospital in a rapidly growing section of Clermont, which is literally next door to the greater Orlando area. Most days were extremely hectic on my unit. I was regularly taking care of more patients than was safely possible (compare the nurse-to-patient ratios at this hospital to those in California or to those proposed by National Nurses United at the Federal level with Senate bill 1063 and House bill 2392). When I would complain about having too many patients, or an unbalanced assignment, I would be told that I just needed to ask for help when I needed it. Well, that would be nice; but who was available to help? Most times my charge nurse had a patient of his/her own and was also swamped with administrative tasks. The nurses working in my unit were almost always swamped as well, and it wasn't for lack of trying to delegate or prioritize. The managers are out of touch because the administrators are out of touch with the daily realities of bedside nursing. Most of the processes are nurse-driven and whenever a change comes around it always results in more work for the already overworked nurses. Getting out late is an almost daily occurrence, and your manager will make sure to mark you down for this on your annual review despite the fact most units are working on a skeleton crew. The pay was abysmal considering the cost of living in the area. I was paying over half of my take home pay for an apartment. The only enj
ProsDecent cafeteria, Ample free parking, Some nice coworkers
ConsOut of touch managers and administrators, unsafe patient assignments, low pay, poor yet pricey benefits, no real opportunities for advancement, always short staffed
Typical Day at Work:
- Answer back to back calls to schedule new and established patients for several departments.
- Redirect patient calls to the proper team member.
- Coordinate with physicians, nurses, medical assistants, and office managers about schedule changes.
What I Learned:
- New medical terminology.
- Insurance authorizations and diagnosis/procedure codes.
Management:
- In this position will work with several managers. Some are helpful, others will not answer your calls, instant messages, or emails and you receive no help.
- No stable management with specific offices.
Workplace Culture:
- It all depends which office you work at. Some people are nice, however, there are more people that complain about you behind your back and are fake to your face. Office gossip and cliques are still a thing.
- Some team members tend to state "that's not my job".
- Team members don't want to take responsibility for a situation that involves their job role.
Hardest Part of the Job:
- Feeling overwhelmed with the number of incoming calls.
- Patients wanting ASAP appointments for non-urgent reasons and having to deal with them calling back and complaining.
- Patients calling back complaining they received a voicemail when being transferred to the team member that can assist them.
- 30-minute lunch and no break during the day.
- When assisting to schedule for different departments, the doctors have different scheduling preferences and you are not made aware u
Prosstable job
Cons30 minutes lunch, high employee turnover, no manager at certain offices
Orlando Health used to be a good place to work as a nurse. Then, when covid hit they were constantly changing rules and safety requirements. It was confusing and sometimes didn't make sense. Such as, they told us no more than four employees in the break room at a time, but started making us go back to unit meetings where we would have around 20 people in the room. They also became super money hungry, they got rid of per diem and float nurses and strongly encouraged older nurses to retire early. It wasn't alllll bad...they did give us some additional PTO when census was low. But sense patient census is back up to normal levels, they have been running understaffed on the units which is quite stressful.
Management was the standard kind of clueless people who run hospitals and only care about numbers and not human beings. I found the assistant nurse managers to be helpful and knowledgeable. Nurse educators were not and seemed to mostly be concerned with proper documentation rather than actual skills and knowledge.
The best part of working for this company was the other bedside nurses, the nursing assistants, lab techs, EVS workers, food and nutrition workers, transporters and radiology techs. Pretty much everyone in direct patient roles are awesome people who work together well for the best interests of the patients, even when the company doesn't treat them well.
Over all I would say that there are FAR WORSE places to work than OH. I learned a lot and met some amazing peopl
Prosdecent benefits, plenty of opportunities to transfer to, awesome coworkers
ConsIneffective management, documentation is more important than patient care
While most needs are met for patients as well as staff, I wouldn’t say it’s without struggle. Opportunity for advancement is not readily accessible. There is what I would consider a lot of favoritism. I know this goes on a lot of places, however it is more blatant here. Patients are not treated equal. The adage the squeaked wheel gets the grease works one of 2 ways. It either gets the unliked pt more struggle and frustration to being ignored. Then there are some patients who are friends with higher management, these people will try and get a tech or nurse fired for turning a tv off while asleep. Patients who have a connection to the hospital have a VIP stamp placed on their chart, so as to gain what I feel is preferential treatment. I think all people should be treated equally. What makes one persons mother father or child better than yours? In the end most reviews come off negative, because those are the most lasting impressions, however I would be remiss not to say, this doesn’t reflect everyone’s attitude. Obviously some people try their hardest to make it a nice place, but I would say that’s a struggle, and it is not met with much recognition, especially for the effort it takes to go over and above for the people that already have their favorites. We are caregivers, I myself and many other healthcare employees treat our patients and coworkers with the same respect we would want, and I feel like our patients recognize that even if management doesn’t. At the end of the da
Worst experience of my life! I was hoping for a low-stress position that I would enjoy performing and it turned out to be a nightmare. I took an entry-level job hoping to advance and was I ever wrong! I was there over four years and was not able to make moves within the company as I was told in orientation. I applied for 40 jobs in my time there, all of which I was qualified for and only interviewed 3X. Not one was a callback. I worked with gossips and backstabbers and was even sabotaged while there. I was a model employee who often stayed late if needed, was always on time, and did my job to the best of my ability even helping co-workers when I was needed. I made every effort to get along with others and some I did. It seemed you have to have friends and relatives there to succeed. Also, what they don't tell you when you are hired, every time you apply for another position, an e-mail goes directly to your manager. If he doesn't like you or wants to hold you back, he can. They make it miserable for you if they want to get rid of you. If you don't quit, they will make-up a bogus reason, completely unfounded, and fire you instead. It happened to me. Going to HR is a big waste of time. I tried to no avail. I don't know about the other locations, but the one in Longwood, Florida leaves much to be desired. They have people who just don't care, even when things are pointed out to them they let it go. Also the most backward, prejudice, and vindictive people I hav
I attended and completed a medical coding class. I run reports, analyze, prepare and send Excel spread sheets to management indicating which accounts are missing documentation or have other issues. I now know what comprises an accurate medical chart and can now raise issues to management for resolution/guidance. These reports are all deadline oriented so you must have them analyzed, prepared and must be accurate on-time and distributed. This can be a challenge with difficult charts. Co-workers are awesome, all work so hard and I am proud of all of their accomplishments. The most enjoyable part of the job is problem solving. I love researching, analyzing and solving problems. Also, being able to leave in the evening knowing I accomplished what was expected of me. I turned to the medical field as an alternative to keep myself financially stable and paid my own way through school. I miss the computer field, as that is my first love. I love the challenges. Although I have desperately been attempting to reenter that field, it is a challenge. I have also learned that I am capable of much, a survivor and can accomplish any task if given the opportunity. I have worked my whole life (since I was 16) and I cannot imagine not getting up in the morning without a goal for the day.
ProsI love my hours 6:00AM - 2:30PM, PTO hours for vacations and such which we earn each month.
ConsNo time for breaks which is fine with me but our lunch is now 30 minutes was 1 hour, We are also required to clock in and out for lunch as well as arrival and end of day, This is new and easy to forget, Not alot of opportunity to advance
During the past 10 years I have been extremely fortunate to work within an organization that has experienced much change. I have developed a relationship of mutual trust and respect amongst my current team, peers, administration, and physicians.
In my role as Radiology manager my responsibilities include, but are not limited to the following:
• Daily Operations
• Customer Service
• Physician Relations
• Vendor Relations
• Process Improvement
• Team Building
• Fiscal Responsibility
• Strategic Planning
• Business Planning
• Partnership with IT for Radiology Systems planning, implementation, and maintenance
In addition to my current experience, I have several years of experience within the hospital setting that further qualify me for this position. Please consider the following:
• Fifteen years of recent management experience in roles of Operations Manager and Director.
• Thirty-four years of devoted professional experience as a radiographer, educator, and leader.
• Demonstrated initiative, good interpersonal skills, and collaborative working relationships with others.
• Lean Six Sigma Green Belt
• Graduate with MHA in 8/2014
There is a great colaborative environment between ancillary and nursing teams. I was honored to work with such a respectful and like minded team.
The most difficult part of the job were the recent restructuring and job eliminations that were necessary.
I enjoyed the day to day operations, rounding on patients, interactions with my
A typical day of work for me is busy. Our facility supports ORMC (Orlando Regional Medical Center), APH (Arnold Palmer Hospital for Children), WPH (Winnie Palmer Hospital for Women and Babies), UFCC (Univ. of FLA. Cancer Center), and OHHI (Orlando Heart Health Institute)..
The hospital is the only Level 1 Trauma Center for the central FL region.
I work daily in Hematology, Urinalysis and Coagulation with routine lab work and specialized testing, such as Bone Marrow, special stains, confirmatory testing. and special coagulation testing.
I have learned morphology of blood cells working closely with strong hematologists, pathologists, and oncologists every day. The significance and importance of specialized coagulation to a clinician so that they can better treat their patients.
The management works closely with employees and listens to their opinions about process improvements and instrumentation.
The workplace culture is positive with growth, respectfulness, and compassion.
The hardest part of my job is knowing that I have just diagnosed a child, a young adult, a mother or father, brother or sister, that they have a disease that is not only difficult to diagnose, but is long term disability with many treatment options.
The most enjoyable part of my job is knowing that I make a difference every day in the care of our patients. I love to teach and train students and new employees everything that I know so that they are able to make the proper judgement calls everyday fo
Mix of good benefits and nice people but many mangers who should not be managers.
OH has many great doctors and other providers. The benefits are great but I just have never felt they treated the nurses well, even the nurse practitioners who are treated as second class citizens. They are a reactive company not a proactive company. Instead of looking ahead and avoiding problems, they wait until they occur then fix them in order to reduce cost. I just feel it’s a company that cares more about the bottom line than their staff. They also want doctors, PAs, and nurse practitioners to see as many people as possible to make that quota yet still provide the best medical care possible (I know, it’s business. Health care is all business these days. Still trying to get that through my head). Benefits are great and can’t complain about that. I also enjoy the people I work with and as a whole we get along. There are a few bad apples in the bunch but I just avoid them at all cost. Very “who-you-know” politics but if you know the right people you’re in luck.
I’ve also had only one manager that was fantastic out of the different positions I’ve had. She knew what she was doing and made everyone feel important. The rest were very uneducated and I’m not even sure how they were put in the manager role. Very immature. Only were nice to their favorite people. Didn’t know the policies of Orlando Health. Decreased the morale of the units. Very sad.
ProsGreat benefits, Many nice staff and providers.
ConsToo much politics with positions, Strongly cater to the bottom line, Reactive not proactive mentality
(Corporate Patient Access)
A typical day consists of verifying patients’ benefits and initiating authorizations (patients admitted through the emergency room). You call insurance companies, but nothing else.
Leadership talks about personal issues to other employees for hours, gossiping about other employees and discussing their reason for calling out. It is a VERY unprofessional atmosphere. There’s so much tension, that you dread coming in to work every day.
You are not trained properly, just taught a few basic things and thrown into the wolves by yourself, then have the audacity to reprimand you for mistakes on things you have not been taught.
They do not care if you are going through hardships and offer no empathy or support whatsoever. They only worry about business and what work needs to be done (meeting numbers). You are nothing but a number to them.
The workload is insane, and there is not enough staff to assist. It’s a very unorganized department; it has potential, but if the changes do not begin with their management team, people will continue to leave.
ProsPay is OK; you can listen to music/podcasts as you work; no patient contact; OK work hours
ConsNo paid holidays (they use your PTO if you have any), expected to come in even during natural disasters, management, have to work rotating Saturdays, no room for growth, understaffed and overworked, too much drama and gossip in the workplace.
Questions And Answers about Orlando Health
How often do you get a raise at Orlando Health?
Asked Jul 6, 2022
Once a year
Answered Mar 31, 2023
Annual
Answered Mar 20, 2023
What is the promotion process like at Orlando Health?
Asked Oct 3, 2020
Non-existent
Answered Jan 11, 2023
Hard to get promotion
Answered Dec 23, 2022
What is the best part of working at Orlando Health?
Asked Dec 7, 2019
Helping the patients as well as putting a smile on their faces!
Answered May 3, 2022
Orlando Health St Cloud- no the best
Answered Apr 29, 2022
If you were in charge, what would you do to make Orlando Health a better place to work?
Asked Jun 26, 2017
Hire more nurses to reduce the ratios below 12:1
Answered Oct 4, 2022
Fair and safe assignments. Encourage experienced nurses to apply by paying more. Have more perks for people who have high seniority. Stop catering to new grads who are just using the organization as a stepping stone. Have better cafeteria choices for nightshift.
Answered Jan 5, 2020
What benefits does Orlando Health offer?
Asked Sep 15, 2016
School Tuition reimbursement, $1500 for Associates degrees per 1 calendar yr. $2500 for Bachelors degree per calender year.
Health care, dental, retirement.... everything good and and in between. Can’t complain. Benefits are wonderful here.
Answered Sep 21, 2018
How long dose it take to get a permanent position from a pool position?
