Political cowards - I thought PNC was different, got Duped
PEOPLE ARE LEAVING THE COMPANY IN WAVES, NOT A STABLE PLACE TO WORK!! STAY AWAY! I know it's long but please read it all.
I would like to point out that I am a minority and fit in the POC category who tries to show everyone with respect and promote inclusive behaviors that are appropriate for the workplace. PNC does not hold those values and I feel I must speak up.
When I started working here I had never felt so confident about a company, but since COVID and the political tension of the past year or so, this company has really shown it's true colors and unfortunately it isn't a environment that is comfortable for all. Which is why so many people are leaving. They want you to think they are growing with this new BBVA merger but they are constantly closing and consolidating branches, loosing employees, and falling short on sales goals across multiple markets... so let's list some things they don't want you to know.
*There is NO work life balance. Several college students or young mothers have quit for this very reason. Hours have been extended during the week and weekend hours. Understaffing (a common theme here, sorry) has put a great strain on branches, Over-Time has not been approved so with extended hours we have to shave even more time off of our schedules which leaves the understaffed that much more strained. Our customers also do not care for the new hours as they regularly are upset with us Saturday mornings as they have been waiting an hour for us to open and people
ProsOpportunity to help people where it really counts, their finances
ConsRead the review please, there isn't really anything going for this company.
Overall good workplace but mangement and scheduling improvements needed...
With PNC work life balance, it's important to understand each branch is different according to the manager. Some managers understand that work is work and there is some form of life outside of PNC so they'll stick to the 8 - 5 schedule; however, others do not. There is a lot of scheduling outside of typical 8-5 hours, for example rotating every other Friday until 6:15pm and then Saturdays quarterly. I can count on more hands than two the times I've had to stay late, come in early, or be sent to another branch over 25+ minutes away to help out at a moment's notice just in two months time. These requests disrupt the work-life balance because you basically cannot expect to get to any other commitment (daycare, appointment, etc) on time once you leave the office because you won't leave the office on time. Honestly, if we could get out the door according to schedule, the work-life balance would be great.
When it comes to compensation/benefits, there's a lot of murkiness. You're asked to train two to four people and pick up slack in a short staffed branch because you've done such an outstanding job in your current role, but come annual review time your raise will not even be enough to make a noticeable difference. They will keep piling the additional responsibilities on to you but not compensate you for it. I believe my pay check's taxes for one pay period was more than my most recent raise for the whole entire year. This seems a little confusing as usually commended performance
ProsHelping clients reach financial soundness, working with purpose, diverse team, ability to measure success easily, meeting a variety of customers, new challenges each day.
ConsNot enough praise, schedule always changing at last minute, low raises, management turnover, poor health care coverage.
2.0
Customer Support Representative | Pittsburgh, PA | Jul 28, 2018
Beware!
DON’T DO IT!!!
The main reason I took this job was because it was a work from home position. But it’s AWFUL! Their turnover rate is ridiculously high & I see why!
The training is so poor it’s not even funny. You’re basically in a room with a “trainer” who sits on her phone all day. You just do web based learning & tutorials to cover PNC in the case that you completely screw up an account. That way they can say well you as the employee were given the correct tools to avoid this from happening.
The pay is TERRIBLE! They give you a 10% differential during training & once you go home it’s a 12%...which believe me isn’t worth the stress the job brings on.
You have to endure being tethered to a phone all day like a dog on a leash taking back to back to back calls, expect to take at least 70 calls a day. The calls come in so quick you can’t even take a sip of water! You have to deal with people wanting to check their balance, wonder where their checks are, yell at you because they overdrafted their account & there’s nothing you can do to help them. There’s no particular way on how to handle a call, it’s all up to your discretion which I think is terrible.
A customer can get three different answers from three different people. There’s not even consistency with the training, it’s all based on what mentor you work with & how you will be told to perform your job. One consistency is don’t hang up on customers or use foul language, other than that- figure it out!
Thei
Micro management , very poor training , nice offices , very clicky, in underwriting not one manager / team does anything the same or any of the center
Very poor training~I was a temporary senior underwriter employee hired in to help with the back flow of underwriting ! Everything I was told by the recruiter was not true/ or correct! It was somewhat of a BATE and SWITCH technique! Travel was a cluster mess - hotels were supposed to be paid for when we checked in ~ they were not we had to pay for two weeks of a hotel stay and get reimbursed - which recruiter and manager said it would ALL be paid for! MICRO management is not the word ( and I was a remote employee! My manager was a very pushy rushing person who did not take any time to explain anything - just thought that the one week in impact traing (system) would be enough - which would be if it was properly done! My former manager cannot keep an in office employee at all she has lost three employees in three weeks ( I was told ) and one girl left bc manager told her she got up out of her seat too much ( mind you she was using bathroom and getting water and making phone calls on breaks to her newborn daughter who was being watched ) and yet she was hitting her numbers and completing all work at a timely manner! Not one of the managers or teams or operation centers do anything the same - others rec'd better training depending what team you were on! Worst bank I have ever worked for ! I've been underwriting for over ten years and in the mortgage banking business for 19 years ! I was treated like a child im 40 years old !!! Pay was ok - but they hired temp employees at same ski
ProsRemote- supplies all equipment down to shredder and office supplies
ConsMicro management, push push, LOTS of testing, down your throat in three weeks, managers have unrealistic expectations !!!
PNC Bank gave me the opportunity to grow as an employee.
I begin each day by greeting my manager and co-workers. We are a close knit, diverse team of talented individuals. I strongly believe in starting the day on a positive note. I arrive early in order to make sure that I'm logged on and ready to start on time. I listen to my voicemail messages and then respond to any emails that were sent to me after business hours. My job title can be listed as Business Banking Collector, Default Specialist, Business Banking Customer Service Rep, or Special Assets Coordinator. All of these titles are equally correct. My job is much more than just calling people who haven't paid their bills on time. I work with small business owners on a daily basis. These people care deeply about their banking relationships. They must be treated with the utmost respect, in order to ensure a healthy and mutually beneficial business relationship. I always give my clients the benefit of the doubt. I investigate the cause of delinquency before contacting anyone. I check loan agreements, branch notes, customer service notes and all recent payment transactions. A big part of my job is to fix bank errors before they become customer irritations. There are many variables at play when investigating delinquency. Adjustments are a positive alternative to collection calls. As a courtesy, I always contact the client's Relationship Manager in order to make them aware of the necessary adjustments. However, there are times when the client is simply not able to make a payment. P
Prosgood people
Consnot knowing if my department will still be around in ten years
Fast pace work environment where superb employees are valued for their contributions
The branch I managed was moderately busy. The typical day began with me checking my e-mail and reviewing my "must do" list. On days that I opened the branch, I arrived at 8:30 AM, and opened the doors for business at 8:55AM (our market manager urged that we try to open the branch 5 minutes early). As a Financial Sales Consultant III, I was responsible for achieving and surpassing company issued sales goals through direct sales, cold-calling, and establishing off-site opportunities. In addition to the sales aspect of my position, I also had an active role in managing the branch. The management aspect of my job included: training and developing our tellers and CSA, assisting the branch manager in establishing our annual budget, handling escalated issues, and loss avoidance.
My branch was located in the Anacostia neighborhood located in South East Washington, DC. There was a good mix of government employees and locals. One thing I learned is that residents of lower to moderate income level neighborhoods do not expect much from the professionals that work in their neighborhoods. In the beginning of my career at King Avenue, many people were skeptical of my intentions, particularly the amount of time I planned to remain at that branch. Many of the previous managers tenure lasted less than six months. Many of my clients also expressed how they experienced a higher level of customer service at branches in north west compared to south east. I was never the type to show preferential
Prosgreat commision structure, great business model, and annual bonus for all employees when the company does well
I worked for PNC as an AML Investigator in the Pittsburgh office (1st Side Center) for a number of years. I've also had similar titles at another bank and have been a professional in Risk Management for over a decade.
At first, I thought the work culture was friendly and the program seemed fairly organized. The department was expanding its AML program considerably and hiring more investigators and support staff to handle a large increase in case volume.
Within six months, they had the new hires working 12+ hours a day and were expected to handle case volumes far beyond what the vast majority of people could handle. During the worst of it, you were expected to clear about 10-16 case in a week. From what I was told, prior to the case increases and hiring push, investigators were expected to work between 5-8 cases a week.
There were a few dips in the case volume moving forward but largely the average that you would work in a given month increased as time when by. All the while, there was little or no improvements to the policies and procedures that would help us do the work faster and with more efficiency. In other words, you were expected to do a lot more with less.
PNC tries to solve any problem by hiring more managers. The most frustrating part about working there is most of the Team Leads and Managers are absolutely terrible and all they care about are metrics. Some of the stuff I've heard managers say I can honestly say I've never come across in my
Great benefits, but unsure if it can hold up the remaining mess...
PNC is not a bad company to work for. The benefits are, in fact, rather exceptional, with health, vision, dental, and even a 401(k) plan matching at 4%. A lot of times, however, it does appear that upper management seems to be running in circles. I work in the branch in downtown Mechanicsburg where our regional manager's office resides, so you'd think they'd have a more keen sense on what's going on - they don't. Our regional manager is up a flight of stairs no more than 10 steps, and he JUST learned my name a few weeks ago - I got hired in February and it's now the end of October.
When it comes to the sales side of things, it's not difficult to make goals. You do get a nice compensation depending on what job position you take. If you're in it for a bit of "commission" then you're better off going for a Financial Sales Consultant role and should steer clear of a Teller or Customer Service Associate. Depending on how many accounts you open, credit cards you sell, loans you apply for, or even referrals you submit, you'll earn $6. You could spend 10 minutes opening an account for $6, where at the same time you could apply for a loan, have to keep an eye on it for weeks, keep in contact with them and up to date about it, and set yourself reminders to continuously observe the status of it and ultimately set up an appointment for a loan closing (sometimes months later). How much do you get for that? $6 (that's if you're a customer service associate - financial sales consultant w
West orange northfield branch management was the worst
I’ve been in the career of banking for roughly 6 years. I’ve NEVER experienced such poor leadership in my life to compare to the one in this branch. I’ve never had a manager tell me to my face “the business comes before you” when I express a concern of lack of work/life balance in the workplace. Due to my recent life event changes of me having to move to a different state, I applied to PNC. When I arrived to my interview 15 minutes early we’ll prepared after driving for 2 hours from my hotel to get there, I was told to wait an additional 30 minutes after my scheduled time because she wasn’t ready. The branch manager was completely unprofessional. She told me she’s “stretching the interview longer” within 10 minutes of the interview by adding unnecessary conversation because i told her of my drive time. On my drive back, the recruiter called me and told me I got the job after I clear for drug testing. Flash forward to me actually working at the West Orange, NJ branch... I was expected to work 6 days a week (some leave the branch at 7pm some nights)M-S, wear a suit, reach high sales goals, be a banker, be a teller... etc. The job is do-able. But when management is constantly over your shoulder, throwing mini tantrums when things don’t go her way, disrespecting her colleagues... it makes you not want to come to work. After I wasn’t told lunch breaks were 45 minutes not an hour, I had the manager CALL ME WHEN IM OFF THE CLOCK 50 minutes into my break to ask me to come back in. T
PNC has a great reputation for Financial Services and Banking, mortgages, not so much. In Southern California, they are known for causing problems for Short Sellers and their realtors, by holding out for more money in a 2nd lien position, and settling with regulators for large amounts of money for mortgage related infractions. But this is all stuff that you’re able to overcome with strong relationships.
What you can't overcome is upper management's refusal to hire more fulfillment staff. LO's make too much money anyway, right? They can also process their own loans. Recently they unveiled a new fulfillment process that would set everything strait. Basically it amounted to the LO submitting a loan package that had everything short of transcripts. It is a 90+ point check list of documents needed to get your file to underwriting. The files went straight to UW, the processors didn't get involved until later. I still don't quite understand what the few processors they do have actually do. They didn't pull together outstanding paperwork, collect info to satisfy conditions, or anything you would expect a processor to do. That being said, there were a few goods ones I enjoyed working with except it was rare that they would be assigned to my files, the good processors were assigned to the LOs who submitted incomplete files.....
The corporate side of the company is horrible. The culture you find when dealing with HR, Payroll, etc. is a finger pointing, "That’s not my j
ProsNot many Pros compared to the rest of the industry
ConsShortsighted and Arrogant Management, Overall Lack of Character at Corporate, generally, not people you want to be around.
Questions And Answers about PNC Financial Services Group
What is the best part of working at PNC Financial Services Group?
Asked Nov 23, 2019
You can work at home.
Answered Jul 2, 2022
Great coworkers and support from management. Great work at home opportunities.
Answered Jun 30, 2022
Are full time employees required to work Saturdays?
Asked Sep 28, 2016
Yes, expect to work 2 sometimes 3 Saturdays per month
Answered May 1, 2021
2 person platform therefore required to work every other Saturday from 8:15AM-12 Noon. 4 week month = 2 Saturday's, 5 week month = 3 Saturday's.
Answered May 27, 2020
What is the interview process like at PNC Financial Services Group?
Asked Mar 30, 2016
I had two experiences. My initial hiring was very quick for PNC standards. Interview with recruiter, then two days later I was in office interviewing with two managers, hired within a week. My promotion has been more lengthy, even as internal. Recruiter, manager, then area manager interviews before the offer was made. This time it has been so far a four week process.
Answered Feb 5, 2022
1 interview with Recruiter, 3 separate behavioral type interviews with management, and negotiation acceptance. Process took about 6 weeks total.
Answered Mar 29, 2021
Does anyone know the starting pay for a bank teller?
Asked Sep 4, 2016
$15 hr full time teller no previous banking experience
Answered Mar 6, 2020
I have been hired at $16.00/hr
Answered Jan 11, 2020
Training for 8 days! Do u get paid for it?
Asked Apr 5, 2016
Yes you get paid all training days including mileage.
Answered Jun 14, 2018
Yes you also get compensated for the time of the drive and mileage past that of your normal commute.
