Panda Restaurant Group

Working at Panda Restaurant Group: Company Overview and Reviews

Panda Restaurant Group
Panda Restaurant Group
3.6
5296 reviews
Panda Restaurant Group Ratings
3.6
Average rating of 5296 reviews on Indeed
3.3Work-Life Balance
3.5Pay & Benefits
3.5Job Security & Advancement
3.2Management
3.5Culture
Headquarters
Corporate: 1683 Walnut Grove Ave, Rosemead, CA 91770
Employees
10,000+
Revenue
$1B to $5B (USD)
Industry
Restaurants, Travel and Leisure

Popular jobs at Panda Restaurant Group

 Average SalarySalary Range
2022 salaries reported
$15.67
per hour
$7.80-$23.55
363 salaries reported
$22.78
per hour
$11.35-$34.20
176 salaries reported
$15.22
per hour
$7.60-$23.85
1066 salaries reported
$16.54
per hour
$8.25-$24.85
128 salaries reported
$16.26
per hour
$8.10-$24.40
Salary Satisfaction
65%
Of the employees are satisfied about their pay
Based on 11007 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Panda Restaurant Group Reviews

Popular JobsCounter HelpCookCashierKitchen Team MemberGeneral ManagerShift LeaderAssistant ManagerFront End AssociateLead CounterCrew MemberCustomer Service Associate / CashierServerServer/CashierPrep CookCustomer Service RepresentativeTeam MemberKitchen HelperAssociatePerson in Charge (pic)Food Service WorkerCook/DishwasherManagerChefPanda ExpressFront of House Team MemberLine CookShift ManagerBack of House Team MemberFood Preparation WorkerSales AssociateHead CookCounter AssistantLead CookDishwasherTeam LeaderCocinero/aCashier/SalesLead CashierRestaurant StaffSupervisorAssistant Store ManagerCook/ServerManager in TrainingRetail Sales AssociateHandlerRestaurant ManagerCustomer Service Team LeadFOHKitchen AssistantStore ManagerHead ChefHost/HostessAssemblerCajero/aFood Service AssociateLine Cook/Prep CookTraining LeaderUnit ManagerAssistant ChefAssistant CookCounter ClerkFast Food AttendantRetail Assistant ManagerService CrewGrill CookHost/CashierPICTraining ManagerCounter Sales RepresentativeFood RunnerFront Desk AgentHelperHost/ServerKitchen ManagerService AssociateServicio al clienteAssistant General ManagerBusserCleanerCounter PersonCounter StaffCustomer Service ManagerEncargado/a de tiendaGreeterKitchen AideRepartidor/aAdministrative ClerkAttendantAyudante de barraAyudante general de tiendaCashier/ClerkCashier/StockerChef ManagerClerkCook/PrepCounter AttendantStaff MemberTrainerAssistant Front Office ManagerAssociate General CounselAssociate ManagerAuxiliar de comedorBack of the houseBackroom AssociateBaristaBartenderChiefCoachConstruction Project ManagerCrew LeaderCustomer AssistantCustomer serviceDelivery DriverFront of House ManagerFrontlinerGMITGeneral AssistantGroup LeaderHouse ManagerKitchen WorkerLaborerLeadManagement TraineeMember Services RepresentativeOperations AssociateOperations ManagerSenior CookSous ChefTeam TrainerWarehouse LeadAccounts Payable ClerkAjudante de CozinhaAmITAnalista de procesosAnalystArea ManagerAsociadaAssistantAssistant LeaderAssociate Project ManagerAssosiateAtendente de RestauranteAuxiliar de cocinaAyudante de cafeteríaBOHBabysitter/NannyBack Of HouseBack Office Medical AssistantBack of HouseBack of house helpBack of the HouseBohBookkeeperCabazon - LeadCaptainCheckerCoolCooler WorkerCoordinador/a de reclutamiento y selecciónCoordinatorCounter ExpressCounter LeaderCounter ManagerCounter WorkerCounter helCourtesy AssociateCoutner HelpCross trainedCuisinier (H/F)Culinary SpecialistCustomer focused and creativeDining StaffDishwasher/BusserEjecutivo/a de atención a clientesEncargado/a de restauranteEnergy ManagerExecutive AssistantExecutive ChefExpoF.O.H chasirFOH employeeFOH workerFOH/BOHField ManagerField MarketerFloor LeaderFont helpFoodFreight Team AssociateFront Desk ReceptionistFront End ManagerFry CookGerente generalGuest Service AgentHead ServerHelp kitchenHousekeeperHuman Resources GeneralistHuman Resources SpecialistIS TempIT SupportInternInventory Control SpecialistKITCHEN HELPKithen staffLead Lead AssociateLead Project ManagerLead SupervisorLead in trainingLeader CounterLeader.Learning and Development AssociateLegal SecretaryLimpieza y mantenimiento/aLine LeadLobby AttendantMDMailroom ClerkMaintenance PersonManager On DutyManaging MemberMarketing ManagerMarketing RepresentativeMeal PrepMentorNetwork AdministratorNight ManagerNot applicableOperations SupervisorPIC In TrainingPIFPackerPandaPanda Express WorkerPanda Express employeePerformerPersonal AssistantPharmacy TechnicianPicPlacentiaPrep personPresidentProject AdministratorProject CoordinatorProperty AdministratorProperty ManagerPurchaserQuality Assurance ManagerROP -Student-RetailROP StudentReal Estate ManagerReceptionist/Administrative AssistantRecruiterRegional DirectorRestaurant Service EmployerSELLER AND CASHIERSTUDENT SUPERVISDORSales RepresentativeSecurity GuardSenior AttorneySenior Food Service WorkerSenior ManagerSenior Recruitment ConsultantSenior Shift SupervisorServer AssistantService ClerkServing LineShift SidesSnack Bar AttendantStaff ManagementStudent WorkerSubgerenteSuperintendentSupervisor/a de producciónTeam SupervisorTechnical Support SpecialistUndisclosedUtility WorkerVallejo, CaVendedor/a de tienda departamentalVendorWarehouse ClerkWinstar world casinoWok Cookback of the houseback of the house workercheifkitchen help, cashiersteam tablestorage, kitchen and food prepwest valley citywinner
All Locations'Ewa Beach, HIAbilene, TXAcworth, GAAddison, ILAgawam, MAAiken, SCAirway Heights, WAAkron, OHAlabaster, ALAlbany, ORAlbuquerque, NMAlexandria, LAAlexandria, VAAlgonquin, ILAlhambra, CAAlice, TXAliso Viejo, CAAllen, TXAllendale, MIAllen Park, MIAlpharetta, GAAltadena, CAAltamonte Springs, FLAltoona, IAAltoona, PAAmarillo, TXAmerican Canyon, CAAmerican Fork, UTAmes, IAAnaheim, CAAnchorage, AKAnderson, CAAnderson, INAndrews AFB, MDAnnapolis, MDAnn Arbor, MIAntelope, CAAntioch, CAApache Junction, AZApex, NCApopka, FLAppleton, WIApple Valley, CAApple Valley, MNArcadia, CAArden, DEArdmore, OKArizona City, AZArlington, TXArlington, WAArnold, MOArroyo Grande, CAArvada, COAsheville, NCAstoria, ORAthens, ALAtlanta, GAAtlantic City, NJAtwater, CAAuburn, ALAuburn, CAAuburn, WAAuburn Hills, MIAugusta, GAAurora, COAurora, ILAustin, TXAvon, INAvon, OHAvondale, AZAzusa, CABakersfield, CABalch Springs, TXBaldwin Park, CABallwin, MOBaltimore, MDBarstow, CABastrop, TXBatavia, ILBaton Rouge, 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NJJohn F. 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Overall Reviews at Panda Restaurant Group

1.0
Cook | Skokie, IL | Jan 14, 2013
Training and management problems
A typical day at work consisted of dishwashing, vegetable prepping, and wok cooking. During slow times, we would clean and organize the store. It was an easy job as long as you could multitask. I learned a lot while working here. I learned that lowering food costs was the first priority, even if it meant using rotten vegetables. I have been told to put the rotten vegetables in the food processor for use in the chow mein. If a vegetable falls on the floor, you pick it up and continue preparing it. Since meat costs more than vegetables, we were told to add more vegetables into the meat dishes than the standard Panda recipe asked for. The employees go days without clean aprons. They won't replace dishwashing gloves even if all five fingers have holes in them. When you try to wear a disposable plastic glove underneath to keep the dishwashing chemicals from getting onto your hands, they make you take them off. I have also learned that it is speed versus quality here, and speed always wins. If you take too long on dishwashing, they will show you how to do it faster. Basically, dunk the pan in the soap water, pretend to scrub, rinse, dunk in sanitizer, and then dry. Even if there are pieces of rice or food stuck on the "clean" pan, they make you move on to the next pan. When cooking food, if customers are waiting, we send it out even if it's undercooked. I have seen rice that was 30% undercooked(cooked 30 minutes instead of the standard 45) being served to customers. I have been tra
Prosmost of the co-workers were great to work with
Consmanagement, values, harassment, misconduct
4.0
Person in Charge (pic) | Huntsville, AL | May 12, 2014
The Panda Way
To start off the review I should first clarify that the "quick service" food industry is not exactly my cup of tea. That being said: Panda Express is a great company to work for. Through working there I have learned to organize my day into tasks and take things one step at a time. When working drive through I am responsible for taking every drive through order, creating every plate, and accepting payment from every guest who comes through that venue. My typical day involves running back and forth between the steam table and drive through window, keeping food on the steam table, and organizing the drive through and steam table areas. While fast food isn't my cup of tea, it is teaching me to adapt to situations that may not be optimal. For example: In my view, if we had 4 employees instead of 3 working front of house things would run smoother. However, according to the Panda Express employment policies our restaurant is not making enough to allow for that. So I have to adapt and mentally organize myself more in order to get everything done in the day that I need to. My management and co-workers have are also a huge help when at work. Everyone that I work with is understanding and will help out when they see that someone else is overburdened. In addition management is not afraid to jump in and do the grunt work when things get behind. Unfortunately, many of the co-workers are also just fine calling out whenever something comes up or they don't feel like going to work, and it
ProsBreak with meal included during morning shift, employees, management, company view and benefits
ConsNumber of tasks allocated to one person, no break for afternoon/night shift.
3.0
Cook/Server | Pleasanton, CA | Jun 25, 2018
Panda Express
Ive been working for panda express for almost two years. I've seen a huge turnover rate for the entire company, people have been quitting a lot or being fired or replaced a lot.It seems like its a revolving door sometimes. I spent many days/nights working from opening shifts to closing shifts or 10-11 hour days doing front of the house work(register/customer service) and back of the house work(cooking, meal prep, and dish washing) simultaneously while also delegating tasks to employees and training new hires and doing the accounting for the end of day sales reports. I've had 3 different managers since I was hired. The first one quit, the second one "retired" and my most recent manager has spent the last 6-8 months constantly asking me to work longer than i was scheduled for, come in on days that that i'm not scheduled, do both the front of the house work and back of house work and shift leadership tasks without the actual title or promotion for this labor. I have been told my customer service is amazing countless times by customers and have many regulars that come back simply to have me serve them, ive been offered tips many times as well before at the register that I either refused because its company policy or instead asked them to repurpose the tip towards the non prophet hospital we accept donations for that the company is partnered with called Childrens Miracle Network. Since I started doing donations, I have always had the highest donations at our store aver
Prosfree lunch, lots of hours, decent pay
Consmanagement, drama, lack of workers, disorganized
4.0
Kitchen Team Member | Rancho Cucamonga, CA | Nov 23, 2018
Productive work environment
Standard days at Panda Express can be steady work. It will start with slow pace morning to a intense afternoon lunch hour. Keeping up with the demand at great consistency means no rush hour will be too overwhelming if you able to handle it all. We are taught to become not just one but as a whole in the kitchen. We help each other to accomplish certain tasks around the restaurant, like keeping our work stations clean, replenishing our ingredients, helping the front house with heavy items or items that are hard to reach, and being able to fill in a position in case someone cannot make it or need to go on their break. What we learn at Panda Express is possible to carry on to other restaurants if we are to leave one day and move on. We are able to cross train to meet Panda Standards, we learn to keep our work space clean at all times in case of health inspections. We are taught basic temperature readings to avoid food borne illness, proper hand washing, cooking a certain amount of dishes depending on position, and to provide an amazing customer service so that the customer can go home with a smile. Sometime working at Panda Express can be stressful because sometimes something goes wrong and it can set back the customer line and people become unhappy due to the long wait. Sometimes someone calls off and the work load becomes double. All jobs have those certain bad days but it isn't always bad. Working at Panda can be enjoyable not because of the experience and training, but becaus
ProsFree Lunch, always room to advance, great hourly pay, and great kitchen staff.
ConsCustomers are sometimes Psycho.
4.0
Cook | Providence, UT | Jul 7, 2021
Fast paced and stressful, but really great
I worked in the Back of House at my location for two and a half years and only quit because of a repetitive stress injury that I acquired cooking. Overall the job is very stressful and I don't think a lot of people would be interested in working as a cook or a manager in a store that is understaffed, especially if you have a lot of other obligations outside of work but if you're self motivated and driven and disciplined etc you can make it work. I often was on the hardest BOH position during all of the hard shifts (which is cooking the entrees), but personally I have a passion for doing work that I can be proud of so when things got crazy I was able to put out a lot of food and deal with all of the overwhelming parts of the job. It's not easy though. You have to be knowledgeable in all of the BOH positions so you can cover people a lot of the time, monitor the steam table which has anywhere from 22-30+ items on it, know how to multitask and use the fryer, woks, blancher, prep, just everything really all at the same time and have a mental timer going on all of the items in each of those categories so you can effectively prioritize what you need to be making in accordance with what the customers are ordering and what will likely run out soon. It's a lot. I would usually go to work smelling good in clean clothes and go home with a massive amount of grease on me, it was so gross lol. You can expect to get really dirty really quick just by existing in the kitchen, there's so muc
ProsPeople, free food, camaraderie, clean store and food
Consits really hard
2.0
Kitchen Helper | Vineland, NJ | Oct 5, 2020
Great Co-Workers, terrible management.
I would say that Panda Express is an alright place to work, however, there a lot of downsides to the job. For me personally the one thing I hated about working at Panda Express is how it is always understaffed, since my store is considered to be "low volume" this means that managment tries to put the least amount of people possible on shifts, however, this means that when someone calls out there is rarely someone to come in, as the amount of staff that work at the store is very low to begin with. So often I have found myself doing the job of two people very frequently. Despite this management is eternally unhappy, and have very little appriecation for their workers. Management is probably the weakest part of the whole company as a whole. Management expects a great deal from their workers, as a worker you are tasked with A LOT of responsibilities. The job can be very tedious at times, as Panda likes to emphasizes its own "Panda way" which in reality in my mind seems to just make life harder for the workers. Along with that often you can work very hard here at Panda express and management will never be satisfied with you level of work. For example for me, I often juggle front of the house and back of the house at the same time on some shifts, however, I still have my manager telling me that I don't work hard enough despite being one of the hardest workers on staff. Along with that, it seems that a lot you treament by management is completey based on how much the manager likes y
4.0
Counter Assistant | Colorado Springs, CO | Sep 6, 2020
My Experience Working at Panda Express
A typical day at Panda Express would be coming into work on time in a clean uniform. Depending if you are on register, you ring up orders for the guests and proceed to make transactions. Even on the line, you help serve guests by taking their orders and proceeding to pass it to the register. You also batch call food that is needed on the steam table for guests. In your spare time, you would do your cleaning job or help clean up around the store such as cleaning windows, stocking items for the store and guests, or sweeping the lobby. On days that you do close, you usually sweep, mop, sanitize the tables that were used including the drink station. At Panda Express, I learned about multi-tasking, being able to problem solve during an issue, and socializing with the public. In the beginning, I was very introverted and had a hard time socializing but at Panda Express, it helped me grow from that. In terms of management, it was decent depending on what it was. For instance, I grew very fond of my manager and I thought she was great. At times, there were a few minor issues here and there such as calling shipment that was needed for the store. We needed drinks or other items and if they weren't delivered, we'd be low on those items. The overall environment was pleasant at first but after working there for so long, the people I knew changed in a negative way. For me, they degraded me and made me feel like I always got the shorter-end of the stick. They made me feel like I was not c
ProsEmployee discounts, retirement plan, free meals during breaks, flexible hours
ConsNegative staff members, wasting food at the end of the night
2.0
Person in Charge (pic) | Stephenville, TX | Feb 8, 2019
Wouldn't work with my classes, constantly being contacted outside of work.
While at Panda Express, the manager was telling me that she would work with my schedule. That didn't happen, I was being overworked and not appreciated by the management for the work I was doing. I was constantly doing management position tasks without getting the pay for it. After a certification interview, the district manager critiqued my appearance when I had been forced to work on a morning I wasn't scheduled and had to unload the truck by myself while the scheduled employees rushed to deep clean the store because the district manager was showing up. So by the time my interview occurred, I had dust from boxes on my apron, my hair was frizzed, and apparently, a watermark was on my nametag. Not only was this pointed out to me in a very rude way but it was after he knew that something was wrong due to nerves. I have medically documented anxiety and depression and had to take time off work due to this. From here, my manager was upset with me the following day and wasn't taking my answer to have a major anxiety attack for my mess up. She insisted it was because I didn't know what I was doing. When I did. From here, she kept pushing me and in front of everybody asked if I was on medication for my anxiety. In front of employees and customers. With this being a sensitive subject, I didn't act appropriately and I yelled at her. This was the only reason why I didn't contact HR. Never, in my whole working life, have walked away from work crying. But with this job, I did many times.
ProsGood pay
3.0
Counter Help | Mankato, MN | Mar 18, 2019
Good Experience
This was my first job and it was a great experience despite some difficulties that occurred during my time there. -- Typical Day at Work -- Like any other job, arriving on time is very important and also thoughtful for your coworkers who are scheduled to leave. Greeting customers when they enter the store, asking if they would like to try a sample, and assisting the customer is already a given if you have ever been to any Panda restaurant. It can get really stressful and hectic during rush hours, lunch (12pm-2pm) and dinner (6pm-8pm) time. There will always something to do even during the down time, such as cleaning and prepping ingredients. It is important to work as a team and being able to communicate well with your coworkers. It will make your job much more enjoyable and easier. Although not required, the front of the house also helped the back of the house and vice versa with cleaning, prepping, and cooking. -- Scheduling -- The store mainly consisted of college students, including myself. The general and assistant managers did their best to work around everyone's busy schedule to give everyone their hours. During my last semester of college, I wanted to focus more on my courses and graduation, so I requested less hours and my manager was really understanding. One issue that occurred often with scheduling is when coworkers do not show up to their shift or have someone cover their shift, especially during the weekend shifts. -- Management -- During my time th
ProsFree Meal Breaks, Discounts, Flexibility
ConsManagement
2.0
Counter Help | Newberg, OR | Oct 1, 2020
The pay is good. A job that requires 3 people is sometimes done by 1. And I know because I did it when I was still training.
Work-life balance Work-life balance at Panda Restaurant Group was pretty ok for me, I went after school and only did 2 closing shifts per week. I learned to manage school and work pretty easily. Management In general, managers at Panda Restaurant Group were horrible. My general manger didn’t know how to give feedback and would put you down instead of using constructive words. Then we got a new manager and she was the exact same. The assistant manager was actually nice though. Only thing I appreciated was the empathy that I was a student and I needed less closing shifts. Culture Collaboration with my colleagues at Panda Restaurant Group was traumatizing. I have never met such horrible people. I only liked 2 people and I never got to work with them. Everyone else did not work as a team and had no empathy for others. I covered for everyone because I was always open and one time I had a family emergency and had to go to a funeral and no one wanted to cover me. I was crying at work because someone in my family died and my manager told me to SMILE. I almost quit on the spot. They make work harder for you and while you are dealing with a work crisis because of their wrong doing they want to argue instead of trying to correct the issue and keep the line going. They judge you for not knowing about anything. On my first week while I was still training and had no idea what I was doing (it was my first job) this one lady would wake me to do favors for her and bring her stuff and do stu

Questions And Answers about Panda Restaurant Group

What is the best part of working at Panda Restaurant Group?
Asked Oct 25, 2019
You get to meet amazing people.
Answered Jul 3, 2022
The food
Answered Jul 2, 2022
How often do you get a raise at Panda Restaurant Group?
Asked Sep 21, 2020
Once after 3 months
Answered Aug 14, 2022
every three months
Answered Aug 13, 2022
What is the promotion process like at Panda Restaurant Group?
Asked Mar 30, 2021
You are given chances to promote and you do not need any experience before promotion. They will assist you in training.
Answered Aug 9, 2022
not very good.
Answered Aug 9, 2022
What is a typical day like for you at Panda Restaurant Group?
Asked May 26, 2020
Busy
Answered Aug 8, 2022
busy and tiring
Answered Aug 8, 2022
What is the work environment and culture like at Panda Restaurant Group?
Asked Jun 19, 2016
If they like you for sure, they'll move you up if they don't forget it no matter how hard you try you'll never advance.
Answered Feb 15, 2020
The environment was very diverse
Answered Oct 29, 2019