Peets Coffee was an interesting job to say the least. I had the opportunity to work in two unique environments and experience different aspects of each. I began working in Roseville, CA and transferred to another location in Sacramento, right outside midtown. A typical day in Roseville was just trying to keep up with pace of work required , as we were one of the top 10 profiting stores in the whole country. This is where I learned what impeccable and intimate customer service was about. We routinely had lines to the back of the store and I quickly learned how to provide people with a genuine-love filled experience in under 1-2 minutes per transaction. I had amazing leaders at all my locations, who consistently pushed me to be the best version of myself I could be. Each day generally consisted of serving pastries, warming breakfast good, and providing lovingly made coffee/tea beverages to our customers.
The nature of coffee shops can be brutal for empaths as there were often homeless and transients who would take shelter inside the store, just seeking a warm cup of water and a moment of respite from the elements outside the doors. This was the most challenging part of the job for me as I have no negative disposition to the less fortunate. I know what it's like to not have a home and be down on your luck, so I always had a special place in my heart for these people. Unfortunately our higher end customer base saw them in a less....caring light. The management was sick of d
ASM does not know how to stand up for employees. SM doesn't care about health code standards.
I worked the closing shifts for 8 months at the Roseville location, and a 1 1/2 yrs at a San Jose location. I thought the management style would differ from location to location, but it doesn't. In fact, up here, it's worse, and HR will not help with keeping pay for transfers. When I transfered, I went back to the same pay I received when I was first hired in San Jose.
On a typical day in Roseville, we were understaffed. Consistently understaffed with lines to or sometimes out the door, which meant myself and the two other closers had to choose between cleanliness and addressing customers.
There was never enough time to clean everything, and there was always a thick layer of milk on the counters behind the bar. Powders were everywhere. Milks never had caps. 2% was constantly left on the counter, as were non-dairies. I dedicated a half an hour at the start of my shift scrubbing out milk from the fridges every day, and the rest of the night scrambling to find lids to cap everything. If I didn't work for a day, the mess was noticeable. I brought it to the attention of both the ASM and SM, and neither seemed to care, because they "always did it that way". When health inspectors came, they would crack down on cleanliness, then immediately stop.
The Roseville location deals with a lot of racism, and unfortunately, I had to deal with it firsthand. A specific customer insisted on using a very racist name as his own, which was offensive on a deeply personal level for me. When I ask
Pros30% discount on merchandise. 3 free drinks on days an employee has worked.
ConsNo support from HR or management. No opportunities to move up. Racism in the workplace.
Incredible product but company does not live up to its stated values in the retail channel
Peet's has a long and rich history and has done incredible work to support quality coffees and teas in the world, and to provide customers with the world's best products.
However, the company pays lip service to being a "training organization" and has at tiny training department. Field training is a job duty of store leaders who are themselves poorly and under-trained. There are few labor hours allowed to train staff; theoretically each new hire comes with 40 "training hours" but somehow those mysteriously get gobbled up into regular hours. District managers spend most of their time yelling at their store managers about overspending labor budgets.
Like many retailers labor is a top cost and Peet's utilizes software to schedule staff to the quarter hour. Staff do not get consistent or reliable schedules, which they hate and which lowers morale; very few retail staff, let alone managers, make it to the one year mark, let alone longer. The software (known as Kronos; look for a news story about it in the NY Times within the past year) is the bane of retail managers.
You can move up quickly if you have a lot of stores your district, due to the abovementioned churn in all levels of staff. This churn is not good, by the way.
Peet's apparently has a very large marketing department that those of us in the field try to figure out what they do. All marketing efforts apparently target current customers; for instance, those who have already come in and purchased something can get a fr
Prosfree coffee and tea while working, take home 1/2 pound a week, other discounts, nice coworkers and customers
Conslow pay, extremely high expectations of product knowledge and sales generation, no marketing to help managers build their business, minimal training
Retail Staff not paid enough for company expectations
It can be an enjoyable place to work if you have a good team, but overall no one is paid enough to be doing this job. They maintain that they are not a minimum wage company but they're just barely paying above the minimum wage. With the increases in minimum wage in the area, this means that the staff is getting paid more, which is a good thing but the leadership wages are stagnant and annual raises are minuscule. Shift leaders are making close to Assistant Manager wages and really only the Store Managers make a livable wage in the SF Bay Area if you are a single person trying to live alone.
Peet's pushes the idea that they are a high-end coffee shop but continues to implement ideologies that are more in line with fast-casual corporations. Other third wave coffee companies pay higher wages to their staff and have better hours.
The last few years there have been considerable changes in management as well as high turnover. It seemed like there were just a bunch of moments when someone should have stopped to say "wait, is this a good idea?" and then the retail staff gets the fallout.
Typical corporate bottom line policies to increase productivity while cutting labor and pleasing even the most terrible of customers; I can't say this is just Peet's but corporate retail in general, but the customer is not always right.
Additionally, there is no oversight on the Store Managers other than their District Leaders who never try to get any feedback from the staff if the man
ProsBenefits, employee discounts.
ConsEarly mornings, low pay for management, bad work-life balance
Peets as a company had a lackluster and frankly insulting response to the covid pandemic. We received "premium pay" for the first three weeks of the pandemic and now at the end of the year a "bonus" which is just a small tax write off for them. Upper management is incompetent and makes employees jobs difficult for very little pay. They have no concern for employees safety and have repeatedly ignored store managers feedback on how to make their employees feel more safe at work. Customers frequently ignore covid precautions such as store capacity and keeping their mask on and face no consequences for it. Also the customers are worse than anywhere else I have ever worked, but the company will always take the customers side and then take no responsibility when an employee tests positive for covid.
The "craft" beverages we supposedly serve are made from the cheapest ingredients and corporate puts an emphasis on making the drinks quickly rather than carefully. The quality of your work does not matter.
The pay is barely above minimum wage and don't expect to be rewarded for your loyalty because you will only receive a raise of 5 or 10 cents a year if at all. Sometimes the company just conveniently forgets to increase your wages after the raise you were supposedly supposed to get and the bonus you were promised for referring a new employee? We might get around to it someday (they never did).
Managers with no coffee experience and no leadership skills are allowed to manage stores c
Prosfree drinks and pastries
Conspoor management, low pay, infrequent and insubstantial raises, hostile customers
As a manager, you can make an OK salary, but not great. I was told during my interview I would be placed in a store close to home, had no idea at all where I was going until I was done with training and ended up being placed at a much farther location.
Employees are hired on at minimum wage or slightly above plus tips here. I left as an Assistant Manager, and found out that they pay what I made as a barista in the year 2000. Twelve years later that is sad. This is the main factor of no morale in stores.
You often see employees with wrist braces suffering from carpal tunnel that were hurt on the job, continuing to work the espresso bars. A big problem is the staffing hours are cut to the bare minimum and employees have to strain themselves more than they should.
A positive element is that the dress code is lax. You can almost wear whatever you want.
The store managers are not required to work nights at all. This means they don't know their evening business and this causes problems. I had very little work/life balance. I had only one Saturday off the entire time I worked there, and that was because I requested it off. My schedule every week was closing Friday, Saturday, and Sunday nights which made it impossible to take my Partner out for a nice dinner during the weekend.
This company claims to be green. They have moved forward in some areas, opening the first LEED certified roasting plant. Where they have moved backwards is not implementing recycling and composting in all
Loved my job and the people I worked with, including my manager. I had a lot of fun learning how to make drinks and I also learned a lot about customer service dos and don'ts. It was probably the most fun I have ever had working. It was also the most valuable job that I have ever had based on the personal and professional growth I was able to obtain.
My job consisted of basically being a bartender. The difference was that I mixed and poured coffee instead of alcohol. I was also responsible for keeping the store stocked and tidy, in addition to selling beans and hardware. I had and met sales goals frequently for the retail end of my position, and learned how to make customers happy while I made drinks and took orders on the service end of it.
The hardest part of my job was the hardest part of any customer service job, and that is the customer service when things get much more heated than they need to be. That, however, was also a learning experience, and it taught me how to read body language before things got out of hand over a simple cup of coffee It also taught me to never underestimate the power of a free drink when they get out of hand despite your best efforts.
ProsFun work from the start of the day to the end, great atmosphere from both coworkers and customers, interesting people all around, manager was delightful and it was an overall wonderful experience
ConsForced to take a 45 minute lunch break after 6 hours of work, Corporate office was on the opposite side of the country, making direction limited and often not attainable with resources given
Lots of people come into Peet's specifically for their dark brew and coffee beans, since it's their specialty. Starting as early as 5 AM in the morning, you'll get customers wanting just a simple brew. Morning shifts are 100% guaranteed to get you smelling of strong dark coffee all day as you grind beans for the regular coffee, brew huge vats of coffee and pull espresso shots. Nights consist of a lot cleaning up, restocking and maintenance.
I learned to better my craft, both in identifying what makes a better cup of joe, steaming hot milk for lattes and cappuccinos, heck- even just straight up making better lattes and cappuccinos, learning the real way to make a macchiato, etc.
Co-workers and Management all had their quirks and working style. It's only inevitable to come across people that you can't work very well with, or rub you the wrong way. Most of the time, they are very chill and respectful people. I loved every one of the them, including the manager(s) - I was hired by a different store manager than the one I ended up working alongside by the end.
Nothing was really "hard" about the job, but getting the steamed milk right always took a lot of concentration and practice. Heavy lifting was difficult for me because I have bad wrists. My favorite parts of the job was working on bar, and cleaning it/maintaining it. It not only catered to my love for making espresso drinks, but it also catered to my obsessive cleaning habits since it needed to stay sparkling clean
No, seriously. This company is a joke.
I was baited and switched from the get-go, endured harassment and hostility, being overworked and disciplined for not being available at a moment's notice, turnover is incredibly high (80%+), there's a new VP/CEO every 6 months, and district and regional management care purely about numbers and completely don't care about anyone below the store manager.
My manager decided not to communicate anything from district meetings then throw me under the bus when there was an accountability check. The DL shows up for a few minutes to do a quick "customer path" then jets off to wherever. I saw the DL for like 5 minutes a month. You've only got 10 stores, what are you doing?
Benefits actually got worse while I was there. We went from a HMO/PPO to HSA/FSA at the same cost to us but way high deductibles... like, pretty much covers getting hit by a bus and that's it.
There is no culture. They want employees to be called "Peetniks" but then customers are called that, too. It's weird. Perks are meh. Mostly for people at corporate... surprise. Getting into the whole free tuition program is a pain and a half, and I've heard of no one using it because it's just in name only, it seems.
Also, when I put in my notice, I suffered retaliation. Seriously.
So, if you like to work in a place where you mean nothing and like to get treated like a sack of garbage, work here.
ProsFree drinks and a pastry during shifts, free half-pound of coffee/tea to take home, 30% employee discount
ConsNo culture, horrible work-life balance, toxic management, high turnover
Peet's Coffee and Tea is dedicated to providing the best coffee and tea experience possible. It is a company built on the idea of "Better", and that shows. Even at 5:30 in the morning, when many of my shifts begin, employees are cheerful and friendly towards their customers and each other and work to uphold the mission of providing the most positive coffee experience possible. My co-workers are friendly, reliable, and consistently seek to improve in weak areas. My manager is hardworking and dedicated to providing a positive working environment, plenty of positive feedback and thoughtfully-worded constructive criticism, and a joyful attitude. These people create a really wonderful team.
We begin by preparing the store and setting ourselves up for a successful day. We frequently set personal goals for the day ranging from the number of pounds of freshly roasted beans we will sell to the improvements we want to make to our coffee beverages. We try and help each other achieve these goals through brainstorming, assisting in tasks, and acting as Quality Control.
For me, the most enjoyable part of the job is making handcrafted beverages. I find specific aspects of it challenging, and I enjoy hands-on activities. This is also the hardest part of the job, especially during a rush when there is only one barista on duty. I find the challenge invigorating.
ProsFriendly manager and co-workers, light-hearted working environment
ConsHealthcare - available, but a challenge to qualify
Questions And Answers about Peet's Coffee & Tea
If you were in charge, what would you do to make Peet's Coffee & Tea a better place to work?
Asked Jan 28, 2018
Need stability and better communication at the senior leadership level. 3 CEOs and 4 heads of retail in 4 years.
Answered Nov 13, 2020
I would make sure it wasn't a toxic work environment, and make sure teamwork was somthing everyone focuses on, as it is vital to the company's success.
Answered Jun 2, 2020
What is the best part of working at Peet's Coffee & Tea?
Asked Dec 14, 2019
Answered May 25, 2022
Definitely the coworkers! They make my experience so much better
Answered May 10, 2022
What tips or advice would you give to someone interviewing at Peet's Coffee & Tea?
Asked Jun 29, 2018
You need to have pretty good knowledge of coffee. You are expected to at least know how to brew coffee and pour espresso shots.
Answered Dec 14, 2019
Remember that when dealing with a difficult customer, you are only dealing with them for about 2 minutes and then they are gone. Keep your head up.
Answered Nov 20, 2019
Why did you leave your job at Peets Coffee & Tea?
Asked Mar 23, 2017
Left for school
Answered Oct 30, 2017
Answered Aug 26, 2017
How would you describe the pace of work at Peet's Coffee & Tea?
Asked Nov 4, 2016
Its a quick pace yet there are periods which aren't so much, yet the pressure and expectation to perform fast and have drinks ready for customers is high.
Answered Dec 29, 2018
Fast pace, if you cant make drinks fast enough, you will be taking out the trash or scrubbing the patio outside.