Overall Reviews at PetSmart
Pet Sitter | Laurel, MD | Nov 13, 2019
I've worked for PetSmart over 6 years and would definitely recommend them. I love what I do, I love my team, and I love the company. There's a feeling of family, and the fact that everyone you work with loves animals makes it even better. We are all doing what we love. Great environment, great opportunities to grow with the company, benefits, very good company.
Receiver | North Myrtle Beach, SC | Feb 5, 2020
Awful place to work
The Store Leader was horrible to work under. People constantly called out and weren’t held accountable, the lack of communication between managers was atrocious.
Pet Bather | Pewaukee, WI | Jul 6, 2019
I love Petsmart!!
Sometimes I get mad at my managers or coworkers but in the end it is a great company to work for. Management is friendly and pay is good. Working in the salon is stressful but you have the opportunity to earn tips for the dogs that you groom or bathe.
Customer Service Associate / Cashier | Atlanta, GA | Jul 3, 2018
At first I loved it...
I really liked working here- at first. Coworkers are awesome, the customers were okay, and the first manager that hired me was very nice and team oriented. But when the managers changed everything started to change and it became a lot more disorganized. It was difficult when things would be marked as little as a dollar with no notification to the cashiers and no identifying marks to separate them from normal priced items in stock. And when trying to confirm price changed being met with rude and condescending remarks or attitudes. It was also very frustrating that the regional supervisor (as we were told) limited the number of total hours worked for one store so we were always understaffed with only two people in the store during some of our busiest hours.
Attendant | San Antonio, TX | Oct 28, 2019
If you LOVE animals.
The petshotel in petsmart is a fun place to work because their Is always dogs around. But it can also be stressful when you get a high volume of pets.
Pet Sitter | Chesapeake, VA | Feb 17, 2019
Was fun as associate. Higher management get away with anything
Loved working there until I realized how much higher management abuse their power. Scheduling is done by ASL, which they completely can abuse to be in their favor with no supervision.
ProsBenefits, decent pay if management
ConsShort breaks, poorly supervised management
Customer Service Representative | Moreno Valley, CA | Aug 7, 2018
Typical Retail Job
This job is a typical retail job, working as a petcare associate, you must learn extensive knowledge of all pets and products. The management often contradicts themselves and expects far too much from associates while not doing much, themselves, or lying about new work policies to make their own lives easier. The scheduling is frustrating due to the fact that there are constant errors and the hours are unpredictable; one week you may get 30 and another you may get 15. It definitely doesn't provide a stable or steady weekly pay rate and doesn't take into account your requested amount of hours per week. Budget cuts and new work policies do not fall hand in hand, leaving the associates to scramble to find a proper work routine, which isn't made any easier by the fact that everyday is a skeleton crew. You must expect the worst each day because of all this PLUS the fact that the customers are absolutely atrocious.
ProsFlexible work hours, animals
ConsLow pay, mediocre management, customers
Lead Supervisor | Daly City, CA | Jun 1, 2018
Typical retail work environment nothing more nothing less. Clear communication depending on management and personal feelings get confused with professionalism
Customer Service Representative | Fort Wayne, IN | Mar 4, 2020
Understaffed and Manipulative Store Manager
This would have been a better workplace if there was better staffing, management, and store leadership. Unrealistic workload, not properly trained, bribed for full-time positions, underpaid.
ProsMet some cool people
Customer Service Representative | McCalla, AL | Jul 12, 2019
Good First Job
I was right out of college and looking for a job when one of my friends told me to apply there. At the time management was poor but I do know that as of today it has improved greatly.