Pilot Flying J

Working at Pilot Flying J: Company Overview and Reviews

Pilot Flying J
Pilot Flying J
3.2
3288 reviews
Pilot Flying J Ratings
3.2
Average rating of 3288 reviews on Indeed
3.0Work-Life Balance
3.0Pay & Benefits
2.9Job Security & Advancement
2.8Management
3.0Culture
Headquarters
Knoxville, TN
Employees
10,000+
Revenue
More than $10B (USD)
Industry
Retail

Popular jobs at Pilot Flying J

 Average SalarySalary Range
466 salaries reported
$13.23
per hour
$7.25-$21.35
105 salaries reported
$12.73
per hour
$7.25-$19.70
1 salary reported
$305
per day
$100-$500
24 salaries reported
$16.92
per hour
$8.45-$25.40
76 salaries reported
$15.57
per hour
$7.75-$25.10
Salary Satisfaction
43%
Of the employees are satisfied about their pay
Based on 9808 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Pilot Flying J Reviews

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Overall Reviews at Pilot Flying J

3.0
Cashier | Bloomsbury, NJ | May 7, 2019
It was great .... and then we got new management
It was really great at first, despite all the horror stories I heard about that store, I genuinely enjoyed the job. I needed a second job and they told me they were flexible with hours and willing to work to fit my schedule. I like interacting with people (even if they're cranky) so working as Cashier was perfect for me. My schedule was perfect, I originally worked mornings and they were very accommodating with what I preferred to work. The only bad thing I have to say about the first couple of weeks is that I literally trained myself and I was left alone at the counter with little knowledge of what to do, but I didn't mind that much considering how perfect everything else was. I should have known it was too good to be true. Then we got new management and the real horror show begun. First it started off with changing my morning shifts to night shifts. At first I didn't mind or notice because I would work night shifts some days out of the week if needed or it would switch like every other week I'd do mornings and then the next I'd do nights.... a pretty good balance I thought. I'm not quite sure why they didn't promote a new GM from that store but instead they brought in someone. A move that made me question the company considering the person that was up for it had put in about 7 years there so I felt it was kind of shady to begin with. When I first met the new GM I liked them but that quickly changed. This all happened within the MONTH that I worked there. You will learn why
Prosdiscounts, free coffee, cool merch, good experience, benefits, pay
Consmanagement, disorganized, honestly a hot mess
1.0
Co-manager | Seymour, TN | Feb 10, 2019
Do you enjoy stocking coolers and dealing with inconsiderate customers?!
If you enjoy breaking your back while freezing your fingers off, this may be the job for you! Do you tire of working in a career that has a real retirement plan and real benefits?! Do you bore yourself with the thought of happiness and success?? Do you wish that you could just hate your life? Then come work for Pilot! Here at Pilot, the ol' saying "Overworked and Underpaid" is our motto! At Pilot, we offer ZERO employee discounts, so that you can happily spend your entire paycheck right here in the store! But don't expect to be able to enjoy what you purchase, such as a food or beverage, for Pilot gives ZERO breaks or lunches! Sure, there may be down time, but here at pilot, we promote you to scrub the grub off the floors using nothing but rags and bleach when given the chance. "If you've got time to lean, you've got time to clean!" That's the Pilot Flying J Team Member catch phrase. How about making money drops every 5 minutes because Pilot doesn't like you having too much money in your drawer? "Can you break this 20?" Nope! "Can I pay with 100?" Nope! Pilot sure does love ticking off its customers because they are too afraid of getting robbed and losing it all. Management opportunities! What Pilot prides itself on is promoting from within! Yet, they won't tell you when they post openings on Indeed.com and hire someone from the outside right when you think you're about to get that big promotion you've been working so hard on. No, they'd rather hire someone completely new
ProsTwo days off in a row
ConsPay. Hours. Everything else. Literally.
3.0
Maintenance Person | Troutman, NC | Nov 15, 2019
Too little staff, upper management was overly very hostile to our GM.
The place was a nice place to work, but they simply refused to hire anymore maintenance staff; having only one for day shift, one for evening, and none for night shift. They would expect you to keep everything spotless, gas pumps, lot, bathroom, shower stalls, as well as empty trash for the entire store and lot, and wash towels, washcloths and floor towels; this was all expected of one person in an eight hour span. This only got worse after they fixed the app for booking our showers, making it so that we would have to be cleaning a shower roughly every 5-15 minutes, making other duties, such as changing the trash for the entire storefront and lot basically impossible. The day i actually quit, it had been two days in a row after the shower app fixed that i wasn't able to get all of the trash on my shift, so instead of anyone on second shift, or a manager getting it, they let it build up for those two days. i came to work to find a literal mountain of trash piled behind the back exit in the corner where the diesel pumps are, and basically every trash can besides the ones in the front(because of course) were completely overflowing and spilling on to the ground with trash; most people just leaving grocery bags of their trash beside the can. Also, let me just add that this is trucker trash; this means that these trash cans, that haven't been checked in neigh on two full days, were filled to the brim with one gallon water jugs full of urine, and sometimes literal bags of human
5.0
Shift Leader | Hayti, MO | Jul 12, 2013
A day in my life
I arrive at work at 10:00pm, sharp. There are no grace minutes for management. Between 10:00pm and midnight I am at the register clearing out the midnight rush, and cleaning our hot food case, in between customers. I am also completing my manager walk and if a salaried manager is unavailable to do End of Day paperwork, it is my job to complete it in that time. By midnight everyone but one cashier and I have gone home. Between the hours of 1:00am and 3:00am, my cashier must completely stock, clean, and prep our deli/coffee area. That includes stocking creamers, sugar packets, lids, straws, and cup. Keeping our coffee fresh. Cleaning our hot dog grills, and ensuring that our deli is rush ready by 4:00am. My time is spent behind the desk running the register so the cashier has as much undisturbed time as possible. A lot of times that isn't possible, but we try to make it happen. Not only do I have an entire fuel desk to manage I also have a store to run, 8 showers to clean, problems to take care of, and overnight replenishment to do. We cook food 24 hours a day. I have to ensure that food is always available. If breakfast runs low, I have to restock the hot case. If we sell out on pizza I have to cook a new one. Once the deli is complete, I look over my game plan and prioritize. I have to stock the cooler, beer cooler, front face and replenish the shelves. Ensure that our fuel desk is rush ready. Make sure showers are clean and towels are available. Sweep and mop the floor. Carr
ProsPay, meeting new people, fast pace
Consattitudes of co workers, and customers, night shift, not enough labor hours
3.0
Maintenance Supervisor | Arizona | Feb 17, 2020
Major Burn Out
This is a one store experience and may not reflect on Pilot Flying J the company. I worked there until Friday 02/14/2020. As the maintenance person. AT first I loved it. Everyone working as a team. I worked my butt off for the GM. She was professional to the team. Then she left and we got a new GM. Thats when everything went down hill. My job duties changed. Lets take an average Monday. I come in and have to fill empty windshield washer in truck area. (Told many times by drivers that it was empty all day saturday and sunday) Then start the power wash. Get done with that by say 6am. Then clean pumps, sweep parking lot (nobody will even pick up a cup in front of the store all weekend), do all 25 trashes (most of the time they are over flowing because 1 quest at the counter is so much for 2 people to handle they can't at the very least do the trash close to the doors), clean the front of the store, detail clean the mens restroom (which you are graded on and will never get above an 86% because your are held accountable for things you have no control over. But the GM does). So outside looks good. Now you are told you have to stock the cooler before you clock out for the day. (Mind you it hadn't been stocked since you did it on friday). But I like to work so I do it. Here is the biggest problem. You power wash and 6 hours later your told they look bad. (Because it would appear the GM and District manager live in a fantasy world that trucks never leak oil, spill gas, and never eve
2.0
Recruitment Manager | Remote | Jul 30, 2020
Anxiety Driven Nightmare
I worked for Pilot for 3.5 years and in those years it was a nightmare. There is not enough diversity in the upper management team and if you not apart of the group of favorites you WILL NOT MOVE UP no matter how you perform. Also this is the first company that I have ever worked for that there was a layoff ever year. Literally there was a layoff each year at the same time end of June beginning of the third quarter. The Layoff isn't because the company is performing poor financially it's just their way of doing a roster purge. The Purge is a mixture of high paid individuals and some under performing employees. Because Pilot doesn't have real true performance metrics this is a method that they use to let people go that aren't under performing but just might be to highly paid or just isn't a fan favorite. I worked under the same manager for three years this was a NIGHTMARE. He didn't respect your time often late for meetings, he didn't listen to your suggestions, he wants you to talk fast and because he has this trait he often time would miss important information that was critical to the success of the business or have a negative impact on something important down the road. When mistakes are made he never took responsibility for those mistakes and often times found away to blame you for things he missed. I spent three years up under him before I was moved to another business unit. I worked in this unit for 3 months when out of nowhere I was advised that my pay was going to cha
ProsCompensation, Family Friendly
ConsCliquish, No Diversity in Upper Management, No True Gauge Metric Performance Base
2.0
Retail Sales Associate | Biggs Junction, OR | Sep 12, 2015
Just Don't.
I worked for this company for a year. I had a stressful position, with a lot of responsibility, but with the right team behind you, it was possible and it started off that way. But when the GM who had trained me left, the whole store was left to flounder for several months, and my job morphed to include many tasks that were NOT mine to do, but I did them in order to help out. When they did finally hire someone to take over, she essentially alienated most of the crew with her behavior, pushed morale even lower with her attitude, and went on to tell most of us busting our butts that we didn't know our jobs. When I had enough and went to put my two week notice in, which any civilized person does when they are leaving a position that is considered management and helps keep the store running, she dismissed me that day, saying she had a 'line of people' waiting to take my position and she didn't need me anymore. When I filed for unemployment, I was told by the State that she said I had abandoned my job. Needless to say, with the right people in management, the job isn't so bad, but the wrong people destroy the experience. Middle management is clueless, and really have no idea what is going on at the store level because managers always have a head's up when they are coming and do their best to be on their best behavior and not allow employees to really talk with them. There is no typical day at work - you are running full steam ahead, all day long, from one catastrophe to an
ProsBusy, hectic, meet people from all over the country and world, some great team members, great views of a gorgeous part of the state
ConsPoor management, lack of a set schedule and not good at working around your other job or school schedule, no incentives, no free drinks or coffee, no bonuses or recognition for a job well done, poor management
3.0
Travel Manager | Baltimore, MD | Feb 16, 2020
Great Vision and Culture
As a TCGM, you're responsible for everything that takes place on the property. From Employee and Guest Service issues to overall facility operations and standards. Pretty cut and dry... The company has invested a tremendous amount of resources to change the culture in our Travel Centers and the way we operate with the intention of creating a destination for travelers and America's Professional Drivers. Unfortunately, over the last 18 months there has been a drastic change in the resources available to make these dreams come true. While I truly believe and trust that our Senior Leadership Team in Knoxville, TN has their Team Members' best interests top of mind, the same can't be said at the Director and Regional Manager (District Manager in most industries) Levels. Over the last 18 months there has been an excessive amount of Turnover at the Regional Manager Level and many of the great Leaders that truly embodied the "People First' culture have moved on from PFJ. In many cases, to our #1 competitor, Loves... I never dreamed of leaving such an amazing company; but, the truth is, I wish I wasn't looking to change careers or industries. It's the leadership in Division 13 that is forcing so many Regionals, TCGM's, and RGM's to look for other opportunities for professional growth, a company that values hard work and dedication, a people first mentality, and overall respect form the store support teams. Again, the Company and Senior Leadership have invested so much t
4.0
Guest Service Agent | Texas | Apr 28, 2021
We have a love/hate relationship
I originally took a job as a cashier here "until I found something else" because I was struggling to interview elsewhere. I've now been here for a few years. The job is mostly great, co-workers really can make or break the experience. They offer fantastic benefits, like 401(k) matching, parental leave for both parents, adoption assistance, tuition reimbursement, free access to teledoc, health/vision/dental insurance, a free meal every day, and they were really swift with COVID response. You get the opportunity to meet travellers from all across America and the rest of the world. When there is time to actually execute it, they boast a phenomenal training program. There are also cons to this job--it is a travel center, after all. Most obvious con I have come across is that sometime during your PFJ career (if you work in the store, that is), you WILL be picking up human excrement. It's a fact. Also, this place cannot retain employees for anything. I think it has to do with some of the more unsavory clientele mixed with the training program not being properly utilized. Also, everything you do is based on guest surveys. They reign supreme and if the guest (who has zero incentive to submit a good survey, and thus is more likely to submit one when they have a BAD experience) submits a bad survey, it's no mercy for the entire shift. These surveys determine raises, promotions, budgets for hours, etc. They are trivial at best, and can be detrimental at worst. Also, the management in
ProsAwesome benefits, great training program (if they have the time to put you through it), starting pay for an entry-level job is the same as what the attached restaurant pays it's managers, opportunities to meet people from literally all over the world
ConsRevolving door for new employees, job is metrics-based (read: extremely micromanaged), good ol' boys club.
1.0
Maintenance Person | Drums, PA | Sep 16, 2021
Too many chiefs not enough Indians
Poor staffing, no proper working tools to complete your jobs, you have to turn your phone off on your day off, what's ok for one employee isn't for another, midshift does not do their job, night shift has to pick up midshifts slack than day shift gets to finish midshifts job They give higher positions to the best brown noser when those who deserve it don't get it. They try to reward you for extra time put in with store coupons that go back to the store. You have to be baby sitter and worker because they hire kids who don't want to work. The best employees suffer while the worst thrive. Overall lousy place to work. Too much work for not enough pay. Too many people standing around doing nothing while others are over worked and under paid. Would not recommend this place. They have the subway people working the pilot and subway because their always short staffed. No organization at all. If you need something to complete your task you'll most likely have to hunt it down or hide it so it doesn't disappear. The schedule changes almost daily. Call offs are frequent. Most employees are lazy and won't bother to do simple things. Stress level is too high for the job. It should not be that complicated. They expect you to be in two places at once. The midshift complains if they have to change outside trash. There is no shared workload it's all on day shift to make up for what the other two shifts lack. Overall wouldn't recommend this place. Employees have almost gotten into fist fights be
ProsTips for cleaning the shower
ConsPoor staffing no real time off you'll work your off day frequently

Questions And Answers about Pilot Flying J

How often do you get a raise at Pilot Flying J?
Asked Nov 21, 2020
You don't and the managers are not the greatest. It's a revolving door of employees.
Answered Sep 28, 2022
Yearly
Answered Sep 28, 2022
What is the best part of working at Pilot Flying J?
Asked Jan 2, 2020
Free lunch
Answered Jun 16, 2022
Generous leadership. Helped rebuild not just my career but my personal life. New learning experiences everyday!
Answered May 22, 2022
If you were in charge, what would you do to make Pilot Flying J a better place to work?
Asked Sep 22, 2016
Accountability and communication. There is NO communication going on within management or employees. There is no accountability happening. There will be team members that have been with the company for awhile who have “seniority” because of that or members of management slacking on the clock day after day, just for someone in a “lower” position to pick up the slack without gratitude or recognition for doing all the jobs. The slacker can just ride the clock and get away with it, while someone else has to work twice has hard to get it done or else they get in trouble.
Answered Aug 25, 2022
Change Management attitudes and get ALL management on the same level and interpretation for all rules in each store. It changes with whoever is IN-CHARGE at the time and their interpretation
Answered Apr 24, 2022
What is the work from home policy at Pilot Flying J?
Asked Mar 25, 2021
Nonexistent
Answered Sep 26, 2022
There is no working from home
Answered Sep 14, 2022
Do they hire felons at pilot flying j?
Asked Mar 29, 2017
Background checks are only preformed if a team member is promoted but depending on the case it’s been pushed through even if the background check is failed.
Answered May 22, 2022
Yes. No background checks done per corporate policy. I did hiring, so I should know.
Answered Apr 23, 2021