Working at Planet Fitness: Company Overview and Reviews

Planet Fitness
Planet Fitness
4048 reviews
Planet Fitness Ratings
Average rating of 4048 reviews on Indeed
3.5Work-Life Balance
2.7Pay & Benefits
2.9Job Security & Advancement
$5M to $25M (USD)
Consumer Goods and Services

Popular jobs at Planet Fitness

 Average SalarySalary Range
Front Desk Agent
404 Salaries reported
per hour
Member Services Representative
510 Salaries reported
per hour
Customer Service Representative
96 Salaries reported
per hour
Personal Trainer
86 Salaries reported
per hour
Fitness Instructor
26 Salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 3772 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

Overall Reviews at Planet Fitness

Training Manager | New Jersey | Oct 20, 2019
Great job, good benefits, fast paced work environment
Great job, good benefits, fast paced work environment. Lots of opportunity for growth within the company. Great work culture for the most part. Great sales experience.
Member Services Representative | Hot Springs, AR | Oct 3, 2019
Productive and fun workplace.
I truly enjoyed working here. The atmosphere was great and always enjoyed providing excellent customer service to all the members. Great place to work!
ProsGreat staff and members.
ConsShort lunch breaks.
Front Desk Agent | Jacksonville, FL | Aug 14, 2019
If you’re not buddy with the manager you’ll be unrecognizable for a raise as well as underpaid for job responsibilities which it can take a toll on your health
Member Services Representative | Fairfield, OH | Jun 25, 2019
Great job
One if the best jobs I ever had Manager was very fair. If you needed time off he would fill in for you.I worked Overnight and wasn't bored at all. Wish I never quit.
Front Desk Agent | Jacksonville, FL | Jul 26, 2018
The company are great but the facility I work for in Bartram FL 14850 Old St. Augustine Rd. just had a bad management. I met so many interesting and wonderful people.
ProsI met so many wonderful costumers
ConsNot giving a chance to elevate with the company if you're just a facility maintenance
Receptionist | Ewing, NJ | Apr 4, 2018
Not recommended
Pay was extremely low and management was extremely poor. The owners were pretty much evil. One of the worse jobs I have ever had. The only highlights were the gym members and some of my coworkers.
ProsClose to home
ConsLow Pay, Poor Management
Group Leader | Mantua, NJ | Jun 24, 2019
Place was not fun
They are very strict and do not pay well at all. I would work full time and barely make $200. You can see where this is a problem. The owners sucked and weren't good at their job.
Member Services Representative | Webster, NY | Oct 8, 2018
just did a year on overnight. but wow.
im not going to sugar coat it, management is not ethical and feels very violating. sadly you get some very bad members that come in. HOWEVER... the people i worked with was amazing and the members that were great were amazing. sadly you dont get enough hours and dont get benefits.
Front Desk Agent | La Quinta, CA | Nov 19, 2019
Easy job
Easy job if you’re in college or already have a second job. All you have to do in this job is clean your section. Learn how to sign people up and to give tours around the gym to potential members.
Customer Service Representative | Manhattan, NY | Jan 28, 2019
good for part time
must clean and sign people in, Everyone has daily task/dusty's Must restock and put back all weights not being used Must do bathroom checks every two hours

Questions And Answers about Planet Fitness

What are the shifts? 6AM - ? OR 9am- ? ect?
Asked Dec 22, 2016
Sat sun 6am to 2pm
Answered Jan 14, 2020
Franchise guideline hours *Subject to change via franchisee* *Front desk* *Custodian* 6am-2pm 10am-3pm 9am-3pm 12am-5am 2pm-10pm 4pm-9pm 10pm-6am Manager and AM varied due to call out coverage but original schedule is below. Manager: (salary) M-T-W 9am-7pm Thurs-Friday 9am-5pm Asst Manager: M-T-W 2pm-10pm Thursday Friday off Saturday 9am-5pm Sunday 9-4
Answered Dec 29, 2019
If you were in charge, what would you do to make Planet Fitness a better place to work?
Asked May 3, 2018
I would do everything I could to ensure the staff enjoy their job.
Answered Mar 25, 2020
Have more realistic expectations and value employees more
Answered Mar 15, 2020
Weekly or bi weekly pay?
Asked Sep 9, 2016
Was switched from weekly to. Biweekly weeks before Christmas missed a paycheck right before the holiday steer clear of this place
Answered Feb 19, 2020
Bi weekly pay
Answered Apr 11, 2019
Do they hire employees with piercings and tattoos?
Asked Oct 3, 2016
Franchise I worked in made you remove facial piercings or cover them with skin tone bandages. I have tattoos on my arms and they made me wear sleeves which made a lot of members mad considering it was supposed to be a "judgment free zone".
Answered Mar 6, 2020
Tattoos and safe piercings add to a positive employee experience.
Answered Feb 27, 2020
Do they drug test upon hiring.
Asked Jan 5, 2017
I got drug tested immensely after my interview :)
Answered Dec 20, 2019
No but if you come in high you'll be fired.
Answered Nov 16, 2019