Premium Retail Services

Working at Premium Retail Services: Company Overview and Reviews

Premium Retail Services
Premium Retail Services
3.2
1359 reviews
Premium Retail Services Ratings
3.2
Average rating of 1359 reviews on Indeed
3.5Work-Life Balance
2.8Pay & Benefits
2.6Job Security & Advancement
3.0Management
3.1Culture
Headquarters
618 Spirit Dr. Chesterfield, MO 63005
Employees
10,000+
Revenue
$100M to $500M (USD)
Industry
Retail

Popular jobs at Premium Retail Services

 Average SalarySalary Range
4489 salaries reported
$14.61
per hour
$7.30-$21.95
931 salaries reported
$12.75
per hour
$7.25-$19.55
2292 salaries reported
$13.93
per hour
$7.25-$20.90
1202 salaries reported
$12.77
per hour
$7.25-$19.65
1727 salaries reported
$64,066
per year
$23,000-$119,000
Salary Satisfaction
49%
Of the employees are satisfied about their pay
Based on 3816 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Premium Retail Services Reviews

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Overall Reviews at Premium Retail Services

3.0
Sales Specialist | Boston, MA | Dec 29, 2020
Decent pay with next-to no opportunities of advancement
Working with Premium Retail Services had started out as an ideal job. Everything had gone by smoothly, work was not too stressful, co-workers were usually easy to get along with, and you just show up, do a simple job, then head home to repeat the process the next day. This was easy to accept and appreciate starting out, however, over time, you start to notice a lot of things just make you feel stuck, and targeted. You are a third-party vendor working in a store location where chance plays more of a role in your job than anything else. If you are in a location where a manager dislikes vendors, you are going to have a terrible time, regardless of your work ethic. You either work harder than everyone else, just to be looked down on, or work worse than everyone else, and get looked down on. The main problem I've had with Premium had to do with management in-store targeting vendors and intentionally making our jobs a lot harder and more stressful for absolutely no reason, which fortunately isn't Premium's fault, but the second problem is how minimal the chances of advancement are. Two years have felt wasted on this company, as I had gone in making the same pay I have made upon leaving. The difference is my sales pitches became a lot more consistent, and my ability to convert customers to our product had escalated drastically, resulting in great success. I had learned a plethora of information within 2 years to recommend products, learning each individual sku number and memorizing
ProsLong lunch breaks, Make new connections
ConsLack of advancement, Ignorant Management, Unrealistic Expectations
2.0
Specialist | La Porte, TX | May 15, 2020
Worked here for two years, don't fall for it.
As a Wireless Specialist you're expected to sell phones inside of WalMart stores, where people don't usually go to buy phones to begin with. You're given absolutely no support from the company for marketing, often being forced to make your own business cards, flyers, signs, etc, on your own dime and you don't get compensated for any of it if you do spend the money. You are expected to "engage" with customers and push for the sales, but that translates into shark-attack style tactics that tends to put customers on edge. I worked for the company for two years. In my experience, using the kinds of tactics that you are encouraged to use leads to a lot of customers going out of their way to avoid you. Many times I approached customers they would try to go around me to speak to a Walmart associate about a phone only to be told by that associate that they needed to talk to me, at which point they promptly left. Management at Premium and management at Walmart are hardly ever on the same page. Premium is contracted to work as an independent contractor inside Walmart. In other words, you work "with" Walmart, but not "for" Walmart. As a result, you are not given keys to access the product you are selling, which is meticulously inventoried daily by Walmart staff, and you have to call and wait (often for 10-20 minutes) for a Walmart manager to come unlock a cage so you can get the phone you are selling. I lost many sales due to Walmart management's slow response time and an
1.0
Brand Ambassador | Chesterfield, MO | Feb 7, 2018
It’s a job if you need one...
This job was a nightmare from the beginning. There was poor communication from the get go. I met absolutely NO ONE, but they expected me to blindly send them all of my information. After having to research the company, I finally learned that it was legit, so I went ahead and sent in my documents thinking I was just maybe exaggerating. Nope, I wasn’t. The bad experiences and bad communication kept coming. I had to find some random person to verify my identity, and send it to Premium. I had asked if there was an office or something that had an HR department, and the person on the phone told me “No, just find a friend or someone you’re not related to.” I needed a job, so I decided to see this thing through. When I finally got hired. I got a call from a regional manager that had no idea that I was starting. He told me that the company sprung the information on him out of the blue, (which didn’t surprise me) I was hired as an Assisted Sales Rep/FMR/Brand Ambassador, (whatever they like to list it as) If you’re being helped by a regional manager then you are basically a mini version of that person. You aid the store that you are assigned to in order to boost sales when the RM isn’t there. A lot of the time the manager is just as new as you, so they also don’t know what’s going on. The RM didn’t really have an idea on how to train me because neither of us knew what stores I would be at due to the poor communication by Premium. So he just went over some basics of the p
ProsWorking on your own. Slightly relaxing (depending on store)
ConsProlonged standing. No Job Security. Horrendous communication. Poorly Managed.
2.0
Compliance Officer | Harrisonburg, VA | Jun 21, 2021
Temporary but flexible bandaid hustle. Not for long term. High stress, low payout. Steadily worsening conditions.
I was a basic rep in Premium's Walmart program for three years. This is a typical merchandising position where you check in at the store you're servicing (usually Walmart) and report everything through your phone or tablet. You can dress however you like and show up any time of the day for nearly all continuity work. Overnight work is usually permitted, and you can freely schedule your service orders any way you see fit from Monday to Friday provided it's all submitted before the weekend. Some managers are strict about front-loading your schedule however. I've toiled in this line of work for 13 years across many different companies and can safely say that Premium is only worth it if flexibility is your first priority. If you gain your manager's trust, you can sometimes pick up coverage work that runs into overtime. I've heard that new hires are no longer compensated travel pay, but because of disclosure policies, I couldn't verify this, so keep in mind that gas expenditure between stores might be out of your pocket. There are no advancement opportunities. You're locked in at $11.25/h with zero raises while performing the exact same tasks as Walmart employees who make $12-17/h. Their part-time health insurance offerings are... not great, but it's something. You're rarely recognized for your hard work; no one notices you except when something goes wrong, so your performance is mostly defined by your mistakes. Managers are generally very human and eye-to-eye with you, but the
ProsFlexible
ConsPay, expectations, "Premium spirit", screwy "bonuses", anything to do with Walmart
3.0
Manager | St. Louis, MO | May 19, 2020
Typical 3PL with some benefits
Overall I spent over 7 years at the company. I was always told they had my back. When things got rough, and a small incident occurred (I will admit fault), the client we were working with decided they no longer wanted me on the team (after 7 years of being with them). PRS did nothing to help me. I had no write-ups, no formals, nothing on my file. Instead of assisting me to find another role within PRS they ghosted me after my official last day and that was the end. It was sad to see that a company that I had devoted so much effort and time, suddenly didn't care about how far I had come or what I had done to help win and keep existing contracts. It was over at the drop of a dime. This is the plight of working for a company that claims it wants to help you, but really is just protecting itself (which is most companies). While, I loved the people I worked with on my team the corporate side is SEVERELY disconnected from what the clients actually need, what the client expects, and ultimately how hard and stressed their employees have to work to deliver world class support to the client. Often, remote employees will fall to the wayside because they aren't located near the main office in MO. Upper executive management is very quick to dismiss existing contracts if things start to become dicey and will very quickly move on to the next contract. Suddenly, you go from being the top tiered contract to losing more than 95% of the team you initially started with because of poor relatio
1.0
Sales Merchandiser | Phoenix, AZ | Apr 28, 2019
Very erratic assignments
I went on leave from another part time position, to go to Premium Retail Services. When I interviewed, I was told the stores I’d be servicing, the hours I would work on average and I’d have someone work with me on first calls. I expected to start on 4/15/19 but was told by my first manager by phone, that I would receive my assignments on my company portal. She then told me that was her last day working for the company. I then received an email from my new manager welcoming me and telling me I’d receive a call from an IT person, helping me learn their computer reporting system. He did call and was helpful. ( he also left the company that same week) Another 2 days went by and I still hadn’t received any assignments to work and on the 3rd day, was told by my manager that the assignments were given out 2-3 weeks in advance and the assignments for April were already delegated to other reps. She said she would try to “ carve out “ a territory for me. She asked if I’d do resets in the meantime and I agreed and after no word back for 2 more days, it was obvious, I wasn’t going to be assigned to resets. What few 15-30 minute assignments she did assign me on my portal , were for mid May. She told me she’d be unavailable for the next 5 days, for Easter holiday. I called HR the following Monday and told them what was going on, they were surprised . At 10:00pm that night, I received a text that my manager had assigned me to 3 resets for the next 3 days. By that time, I had my previous bo
ProsNone
ConsVery little contact from management and inconsistent assignments and hours
2.0
Merchandiser | United States | Nov 4, 2019
Ten dollars an hour... forever.
The company doesn't really compensate you for your time. They pay you ten dollars an hour and you have to travel quite a bit to many different stores. They split this pay between work time and mileage. What it boils down to is that you don't really earn minimum wage at ten dollars an hour. You will never get a raise while working for this company. Advancement opportunity is pretty much non-existent as well. Compensation is very poor for this company. Management.. I have been through four different managers since I have been with the company. Most of them were good, even if it took a minute to get used to each other; that's pretty normal for any company. You can tell the most recent one is about the client and not you at all. She is very impersonal. I work her job for another company and, if one of my employees were to tell me they were sick, I would tell them please take care of yourself and get better; not "tough, get to work because I have no one else to cover your stores." Had I taken that one day off, I might not have been sick for the following week and I wonder how many people I infected while I was at the stores. It was the start of bronchitis.. My area recently had a lot of people quit and so I was forced to pick up their slack and take extra stores. When I asked for one of those stores to be taken away, they threatened to take all of my stores away. So I basically had no choice. Again, for the client and not you. Longevity and reliable work. Yes. Very much so. Yo
2.0
Merchandiser | Midwest, WY | Feb 28, 2019
Roller Coaster Ride
I have only been with PRS for about 7 months but so far there have been a lot of ups and downs. Overall it is nice to be able to somewhat make your own schedule, there are some stores that you have to visit on specific days but otherwise you generally have a one to two week window to complete your service orders. The pros are no different than most any merchandising company: flexible schedule, work independently, performing a variety of work in a variety of places. However, this company is very unorganized and the managers are overall horrible. I had a terrible time on-boarding due to the manager forgetting that I was supposed to be starting. There was basically zero training, just a couple online tutorials and I met with another merchandiser (who had only been with the company for 5 months) and worked with them for 2 hours in one particular store and that was it. You basically have to figure it out on your own and learn from your mistakes. Also they are always screwing with your schedule. They need to realize that because the hours fluctuate so much, many merchandisers work additional jobs or have other obligations. They frequently wait until last minute to add work to your schedule (this is usually the manager's fault for not assigning it) or they will last minute remove work from your schedule. Also the pay is very low, most service orders pay $10-$12/hr depending on what store you are servicing. Not to mention all the time you are expected to spend reading the
ProsIndependence, Somwhat Flexible Schedule
ConsLOW PAY, EXPECTED TO WORK OFF THE CLOCK, UNORGANIZED MANAGERS
2.0
Retail Sales Associate | Arlington, TX | Apr 27, 2021
Do not do it unless you really enjoy pressure driven sales.
They do not warn you in the application that you will be working inside Walmart. You will constantly be mistaken for a Walmart employee and even if you correct the customer and explain to them what you do and who you work for some will still insist you help them because some of Walmarts employees will purposefully ignore their presence. Meanwhile, you're constantly being hassled about meeting your sales quota. You get a simple high five for the day if you meet it and a bunch of finger wagging/guilt tripping if you don't. They switch up annoyance tactics they feel will increase your sales such as punishment calls, reporting your numbers hourly till you get a sale and putting you on blast in front of coworkers when your numbers are low via group chat. If you're into chasing people and pressuring them into purchases, this job is for you. If you're looking for something laid back or predictable I wouldn't recommend this. If not for the quota the managers themselves are pretty cool but the business model makes for a very high stress environment in what should've been an easy going job. Half the time just processing applications is a problem because of technical issues and dealing with carriers that never seem to want to answer the phone. Be prepared to be on hold for hours at a time. If you have a customer that wants a new line with no carrier history it can take 1-4 hours to get it approved and it still might get cancelled if the carrier decides they're a high risk to finance.
ProsSelf timed breaks, Management not typically in store
ConsLazy Walmart employees, Quota pressure, waitng on approval from carriers, being mistaken for tech support by prepaid customers
1.0
Sales Manager | Dallas-Fort Worth, TX | Oct 9, 2019
Worst experience ever. Do not apply!!
For the most part, the company was pretty good. My first few days were great. Thorough training on systems, constant feedback from home office, and everything felt like it was going to be great. By day 4, I was in the field, opening a new location. I had a meeting with the district manager where she verbally attacked me stating that people from my background didn't do well at this job.... what the...??? She even stated this in the interview, but I could tell, she didn't have a clue what she was she talking about. From then on, I was being held accountable for hitting metrics even though I just started. Not only that, but I was told I was fully staffed while interviewing, but when I got showed up to work, I was told to fire almost everyone for committing fraud. So now I was managing 3 stores with 2 employees plus myself, and told not to have any overtime for the employees. Needless to say this wasn't working out... I was never able to have a day off. I was told the only way I get to take a day off was to take PTO. So that means I'm on call 7 days a week. I was in the hospital with diverticulitis and had to take PTO. My brother passed away and I had to take bereavement PTO. While on PTO, my manager is emailing about trivial situations at work. I literally was made to feel as though I was less than human to the point of having depression so bad, I resigned and announced to human resources why I was resigning. They chose to fire me before my two weeks and promised my pay for
ProsNone
ConsAbsolutely everything

Questions And Answers about Premium Retail Services

What is the best part of working at Premium Retail Services?
Asked Oct 28, 2019
Customer care
Answered Jul 4, 2022
None terrible management's
Answered Jul 2, 2022
How often do you get a raise at Premium Retail Services?
Asked Jan 21, 2021
Can be at any point as long as you show that you are making progress.
Answered Sep 29, 2022
Rarely. Maybe once a year if you’re lucky
Answered Sep 24, 2022
What is the promotion process like at Premium Retail Services?
Asked Oct 28, 2020
There are no promotions
Answered Sep 29, 2022
Easy and fast. If you preform, you get promoted from within.
Answered Sep 29, 2022
What is a typical day like for you at Premium Retail Services?
Asked May 23, 2020
Long
Answered Sep 29, 2022
Horrible
Answered Sep 14, 2022
What tips or advice would you give to someone interviewing at Premium Retail Services?
Asked Nov 14, 2019
Ask questions, do be afraid to learn from the employees/supervisors
Answered Aug 27, 2022
Be honest
Answered Aug 25, 2022