Working at PrimeFlight Aviation: Company Overview and Reviews

PrimeFlight Aviation
983 reviews
PrimeFlight Aviation Ratings
Average rating of 983 reviews on Indeed
2.9Work-Life Balance
2.4Pay & Benefits
2.6Job Security & Advancement

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Of the employees are satisfied about their pay
Based on 2762 reviews
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PrimeFlight Aviation Reviews

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Overall Reviews at PrimeFlight Aviation

Parts Clerk | San Francisco, CA | Jan 23, 2019
Poor management
Came over from Swissport when Swissport contracted out its GSE work to Global Aviation. I did parts and some administration -- I was told I only had to worry about the parts, and they would have someone else do the paperwork side. 2 weeks after Global opens up shop, I am tasked with entering paperwork on Swissport's system as well as my current duties for parts clerk, with each having enough work for 1 person full time. I got little to no support on the admin side. The other admin had her hands full on Global's paperwork and did not have much time to learn and input paperwork into Swissport's system. By the time they relieved me of my parts duties to focus on the paperwork, I was several months behind and could barely make any headway with the paperwork being generated by the mechanics each day. Making things more difficult was that I needed to input parts invoices into Swissport's system, and getting those invoices proved to be quite a challenge, which in turn, delayed finishing some of the paperwork. They finally hire a 3rd admin person. I helped train her because I thought they we were going to clear out the paperwork that needed to be entered into Swissport's system and then I could go back to doing my Parts Clerk duties while she took over data entry for Swissport's system. But no, they let me go once her training was basically complete. I guess that is to be expected when one of the two regional managers who let me go had told me a month prior that he had fi
ProsOccasional free lunch, cool co-workers and supervisor
ConsStressful, Regional Managers are jerks (except for 1)
| LaGuardia Airport, NY | Mar 22, 2013
If you're a self respecting woman, this is not the place for you
When i first came into this job, the people seemed welcoming, friendly, almost nice. I was trained by a female employee. I soon learned that the employees were unhappy and i hadnt figured out why until I had a few more months in the company. A typical day of employment for a female is getting looks and comments from guys, but dont dare tell management. Theyll "handle it" by airing out your laundry to other employees and your cost is being ignored and glared at by other employees. To where the situation isnt handled, just aired until it dies down. As for the employees- Did i mention gossip is a daily struggle? They hire young people at lower pay, to which the consequence is constant gossip and arguments. The hardest part is that the opportunity for advancement in this job is almost at 0. I learned this from the employees who had been there for almost ten years. The employee appreciation parties were cold pizzas in the employee clock in room. Paid vacations come after 5 years of employment, where the days to claim your vacation were numbered. Yes, your vacation had an expiration date! There were no lockers provided for most employees, and things constantly stolen. No benefits are included in this job. It is literally a dead end where they wont advance lower employees to higher positions, but instead HIRE SOMEONE ELSE. The enjoyable part of the job were the days off. Which were made multiple by the company cutting hours and pay at everyone's expense except to those who are
Prosdays off
Consday cuts, pay cuts, items stolen, low pay, no advancement opportunities, favoritism, no respect for women
Crew Member | Memphis, TN | Sep 9, 2019
Danger: The Most Toxic Environment You Will Ever Work In
I have NEVER seen an airline vendor as unprofessional, as inconsiderate, and as backstabbing as I have with PrimeFlight. The reasons are as follows: -Payroll: -There are employees that are working 40 hours a week and going A MONTH without getting a paycheck. -If you work overtime, even if it's legitimate, management will ALTER your hours without your permission. I've witnessed this. -Working Conditions: -While we are working and not getting paid for it, we are being asked to work in 100 degree weather in vehicles with no working air conditioning. This includes pregnant women. -Their breakroom is in a storage facility cage. Don't ask how many roaches we've killed. -Culture -One manager in particular refers to us as animals, the b word, and the n word on a REGULAR basis. I've heard them telling another supervisor this in her office. -If you don't have a spine, the gossip and the constant negativity will rip your joy to shreds. -Employees pull out their private parts and show them to other employees while cleaning planes. When brought to the leadership team, nothing gets done because they "need people with a driving badge". Conclusion: We do have some good hearted people here who are really trying to turn the culture around, but their efforts are overshadowed by a looming toxicity the likes of which I've never seen in a workplace environment. My boss, who I thought really could make this place better because they really cared about us, quit, and it
ProsThe Good Hearted People Who Are Trying To Make A Change There
ConsThe Hurricane of Never Ending Drama That Overshadows The Entire Operation
Aircraft Cleaner | Sacramento, CA | Dec 12, 2019
Miserable and untrustworthy management
If you need to make some small cash you can apply here and easily get hired if you're a good worker. however, the job is really heavy and you have to depend on others to do THEIR OWN JOB which is difficult because they can be unreliable. Everyone must help everyone, so if everyone is slacking you have to help everyone else finish. it becomes unfair when you get taken advantage of because of your capable productivity . So you get paid the same as everyone else but you have to break your back more because you're told to. Drama is poisonous and unhealthy but even if you complain to management, they wont do a single thing. In the end all they do is talk about it but nothing is really resolved or gets done about it. So nobody gets written up or fired basically because they're desperate for people. If you ever have a problem go to HR, thats the only way. The pay is sketchy here , my base pay should be high but it went even lower. The company has a reason for it but its unfair promises and they dont even bother telling you about it until you find out and ask. So watch your payments!! The job can be fun trust me . its just the hard labor that gets heavy and overwhelming. Lack of faith in management is also a thing. Not everyone is friendly but there are a handful of good people. My advice is try to create a teamwork environment with your coworkers, watch your $, and if you have an issue ; contact the HR department. Dont be afraid to stick up for yourself. You should be happy as
Fueler | Kansas City, MO | Jul 21, 2020
Good first job, not much room to grow.
I will focus on what's good about working for pf and leave criticism for last. The job it's self is very simple. It becomes part of your muscle memory after awhile. If you can imagine the steps it takes to fuel a automobile, you are not far off from the steps in fueling a plane. It is again, very easy work. Warning, if you can't handle lifting standing walking for long periods of time this may not be for you. I walk on average 13000 steps a day, sometimes more. In all manner of weather conditions, snow, rain, blazing heat and below freezing temperatures. Some of the cons are low starting pay in my opinion. Some of the guys that work here work 90 hour weeks in higher positions and make just a dollar more than I do per hour. The workload through covid has been harsh considering the uncertainty of how the airlines will pull out of this year financially. That same aspect also determines the work load for us. More planes going out, more work, less planes less work. There are no breaks and lunches on this job, if your plane is in range, you rest until it gets there at the gate you are dispatched to. The process to get hired and start work is around 4 weeks due to the airport backlog for badging people. So if you get hired it's an investment you have to consider time wise. There is an established group here, if you are liked you will have a great time working here. If you are not, obviously you will not have a good time and likely be pushed out in some way. The operation is growing
ProsA paycheck
ConsRead cons in my review.
Manager | New York, NY | Apr 26, 2015
Walk the other way
Throughout my employment I have been treated like an outsider by my peers, with 1 exception. Perhaps this was because that I asked a lot of questions and received a lot of lip service and it never sat well with me. I was instructed to learn this business from the people who did all of the damage and in turn train them. In retrospect this made no sense. I was set up for failure from the start. To discuss a plan with my supervisor a month prior and to have him denigrate me for it in front of my employees was really special. This might have been the highlight of my short career. Of course he didn’t feel the need to tell me up front that this plan was tried before and failed. Perhaps if I knew why it had failed before adjustments could have been made. And my supervisor didn’t think I needed to know any history of the previous failures. To me, it sounds like someone is hiding something. I can tell you this, there are a lot of secrets shared amongst a few. I also find it interesting how miserable the customers were when I arrived. That didn’t happen overnight either. One has to ask, where was the management oversight? Someone got a little unnerved when I asked that question. I was let go the next day. This company preaches employees first, when the real truth is profits first. I reviewed 3 months of invoices due to a customer concern, and when I brought my findings forth, no one was interested in fixing the problem, only in what can be billed to the customers. Stay away
ProsGetting Fired
ConsGetting Hired
Detailer | Houston, TX | Oct 4, 2019
Avoid working here IF YOU Value your TIME and MONEY
if you never worked at the airport before its just like flying you have to be there at least 2 TO 1/2 HOURS before your clock in time. For example say you clock in at 11:00PM you will have to be on airport property at 9:00PM and if your clock out time is 7:00AM you will be on your car ready to go home at 8:00AM meaning that if you live more than a 30 min away from the airport you will spending 4 HOURS getting to and from your workplace. (this gets better once you get your SIDA badge ie.instead of two hours before you only come in 30 to 50 minutes before, but still get out late as before ie. 1hour after clockout time ) SIDA Badge may take up to 3 MONTHS TO ARRIVE. Also pay is terrible less than $1,000 a month on slow periods and on busy periods you will working 12 hour days and be very VERY tired (you will work outdoors in almost all weather conditions) WASH PLANES ALL BY HAND!! (if are not familiar with working class jobs you will work weekends and all holidays in fact to will work HARDER around holidays) ALSO YOU WILL GET 0 BREAKS 0 BREAKS!! NO BRAKE TIME the "brake" time is spent in the office waiting for the planes which might take an hour or more to arrive so that "break" time is when you least need it. if you go to a second job or school don't take this job as it requires too much commitment for too little pay.
Baggage Handler | Tampa, FL | May 1, 2019
Do Not Work Here Ever
There’s a billion reasons why you shouldn’t work here; First it’s a horrible workplace, like the first week they send you to a remote one star hotel to do training and book work about the Ramp Agent work on a computer. Second; the OJT was pretty easy but you gotta go through a lot of stuff when at the job, the pay is horrible they start you off at $10 an hour if it’s your first time working there plus if you work there, there isn’t a time clock so you have to write your time down, but it comes as a consequence the HR staff that calculates all the hours during the week and if you worked well over 40 plus hours a week they only pay you under 40 and then they lie and tell you that they gonna put the missing hours from the check they miscalculated on the following weeks check. It be all lies. And lastly the management sucks like they’re whole priority is the planes, but in reality they don’t know how to lead or run a legit business they may think they do but they really don’t that’s why they barely can afford to pay the workers overtime right now. Then if you do work overtime and tell them they look at you like you a complete dummy and can’t pay you for your hard work, hard earn money, then they try to accuse you of time stealing, when in reality you did work them hours.
ProsThey pay every week
ConsAbsolutely Horrible Management in HR
Freight Agent | Ontario, CA | Sep 23, 2020
Productive with a strong sense of Community in Teamwork
I can only comment on my experience with the evening operations at the Ontario Airport location. This Prime flight location is an exceptional place to work. The teamwork and collaboration synergy is strong and the leadership is exemplary in providing inclusion of all its operation's processes. In doing so, providing its Teams with clarity for self-direction thus meeting deadlines. I always look forward to going to work and leave with a sense of accomplishment for doing my small part in helping the company accomplish their goals for the night. I foresee this company growing in volume and in strength due to its employees placed in leadership roles who display empathy, mentorship, and inclusion on all aspects of operations. By having this inclusion the teams visualize what their next priority task is whenever leadership steps away from an area.
ProsMotivation: Raffles, ice cream, Gatorade and installation of industrial ceiling fans and industrial air conditioners, and Operation's exceptional evening leadership; from the Escort, trainer, team captains, to its supervisors and managers.
ConsThe negativity from the bad apples. All companies have them and this company is no exception (but, it would be nice).
Customer Service Supervisor | Philadelphia, PA | Apr 5, 2019
Among the worst I’ve ever experienced. If you can avoid working for them, please do!
Working for PRIMEFLIGHT in the Baggage Service Office has only been a plus for me because it allowed me to make many connections within the airline industry which no doubt will secure me a successful future when the time comes. However, local management is unprofessional and inconsistent with enforcing company policy and even understanding the policy. They are terrible at communicating effectively to other staff and often fail to relay important information in a timely manner. Managers are often nowhere to be found when you really need them, that is except the supervisors who are always on duty and act as managers on a daily basis. The work environment is also unprofessional as much of the staff is immature and tend to play around as opposed to doing their jobs effectively and thoroughly. Also, there is not time off, no vacation time, no sick days, bereavement time is a joke and the health benefits are equally as inconvenient and essentially useless. These are truly only a few of the many issues with this company. If you can avoid working for them, please do!
ProsPay (kinda), Unionized
ConsManagement, professionalism, consistency, organization, cleanliness
Passenger Service Agent | Calgary, AB | Apr 10, 2020
YYC Global Aviation Service Calgary Airport !
The people who run the operations in Calgary Airport: the managers and a few supervisors were completely unprofessional in many ways. Global’s Passenger Service Agents in YYC cover domestic flights operated by Flair airlines but they do not follow proper flair standards. Favouritism at its finest in this base in YYC. Only their favourite new hires become supervisors and no seniority is maintained. They hire only on part-time basis on minimum wage $15.00 and no benefits provided and mangers always call and text on personal cellphone to cover shift because they are always short staff! No safety shoes, vest or winter attire provided after hired-nor enough and proper sized uniforms are provided. No staff cafeteria is available for Agents so you have to sit and eat in a small office while on your break and supervisors are preparing the flight reports! People that manages Global’s operation in Calgary Airport is experienced with no education related to the airline industry and no proper training and leadership skills which makes work extremely stressful. Calgary Airport Authority and Labour Standard Alberta should audit this place often and warn Global Aviation Services to maintain safe and healthy work environment in YYC.
ProsFavouritism - if you know how to please the mangers you will be in a gold mine!

Questions And Answers about PrimeFlight Aviation

What is the best part of working at PrimeFlight GSE Maintenance?
Asked Dec 14, 2019
Nothing is good about this company. You’re better off staying in the struggle of finding a job. 1. Shit pay 2. Shit management 3. Shit benefits 4. Shit people 5. Shit time management (in terms of getting badged)
Answered Jul 2, 2022
Might as well give up on the respect part. If you want to be out of work for a month behind someone else then no one telling you anything so you can come back to work have fun doing it.
Answered Jul 2, 2022
If you were in charge, what would you do to make PrimeFlight GSE Maintenance a better place to work?
Asked Sep 23, 2016
Always lead by example with positive energy... keep a respectful open line of communication with my team. Make reasonable work adjustments when needed.
Answered Jun 16, 2020
I’d have Better management and workers
Answered Apr 9, 2020
What tips or advice would you give to someone interviewing at PrimeFlight GSE Maintenance?
Asked Aug 11, 2016
Global Aviation Services LLC based out of Eagan Minnesota is a provider Ground Support Equipment Maintenance for the Commercial and Cargo airline industries – customers on the commercial side include: Delta, American Airlines, United, etc. and the catering truck side of the airline industry for LSG Sky chef, Gate Gourmet, etc. Cargo industries include: UPS, FedEx, etc. These customers contract us to provide the maintenance support on their equipment. We do NOT Hire Ramp agents or any other positions. Only maintenance. We really have two sides of our business: The first side is: The GSE Side (ground support fleet maintenance) How I like to describe GSE is when you look out your aircraft window when flying out, you will notice all of the support equipment for the aircraft. That is what we work on. Powered and Non-Powered Equipment - refuelers, tugs, tractors, Belt loaders, pushback tractors, catering trucks, de-ice trucks, etc. We do not touch the aircraft itself. The second side is: The Stationary Equipment Side (facilities maintenance) We do Stationary Equipment maintenance for Minneapolis Delta operations only at this time. This type of maintenance includes the passenger boarding bridges and baggage handling systems – 12 miles of conveyor lines. We have 45 employees supporting these operations. Global Aviation Services LLC based out of Eagan Minnesota has approximately 339 employees and 87 locations coast to coast. The type of maintenance we provide is the break and fix type of maintenance (troubleshooting to get the equipment up and running for the customer) and the preventative maintenance type of maintenance.
Answered Mar 9, 2020
Just be yourself .
Answered Nov 8, 2019
What benefits does PrimeFlight GSE Maintenance offer?
Asked Aug 11, 2016
Options to pick plans for 401k, medical care options, dental options, yearly raises.
Answered Jun 16, 2020
Healthcare for PF employees is atrocious. Keep in mind that PrimeFlight's one and only goal is provide a low cost service alternative to airlines and that is accomplished by sub standard wages as well as sub standard healthcare for its employees.
Answered Mar 19, 2018
What is the most stressful part about working at PrimeFlight GSE Maintenance?
Asked Nov 25, 2016
Keeping the numbers up so your shop looks good for corporate
Answered Dec 14, 2019
Ill equipped shop cant get correct parts for outdated equipment no raises upper management always complaining
Answered Jan 2, 2019