Working at Progressive: Company Overview and Reviews

3312 reviews
Progressive Ratings
Average rating of 3312 reviews on Indeed
3.4Work-Life Balance
3.9Pay & Benefits
3.5Job Security & Advancement
Mayfield Village, Ohio
More than $10B (USD)

Popular jobs at Progressive

 Average SalarySalary Range
Claims Adjuster
1 salary reported
per hour
Customer Service Representative
54 salaries reported
per hour
Insurance Agent
10 salaries reported
per hour
Claims Clerk
24 salaries reported
per year
3 salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 4018 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

Progressive Reviews

Popular JobsCustomer Service RepresentativeClaims AdjusterInsurance AgentClaims ClerkClaims RepresentativeSales RepresentativeService ConsultantAdjusterSenior Claims AdjusterClaims SpecialistCall Center RepresentativeSales ConsultantAuto AppraiserDirect Sales RepresentativeAgentSenior Claims RepresentativeClaims ProcessorSenior Customer Service RepresentativeAdministrative AssistantInbound Sales RepresentativeConsultantCustomer SpecialistClaims ManagerCustomer Service/Sales RepresentativeBilingual Customer Service AssociateIT Systems EngineerLicensed AgentSales AssociateEstimatorInsurance ConsultantInsurance ProducerCustomer Care SpecialistHome Health AideRetention SpecialistSupervisorAccount Resolution SpecialistLegal AssistantAnalystClaimsCustomer ConsultantCustomer Relations RepresentativeSales Support RepresentativeSenior ProcessorSenior Quality Assurance AnalystSenior RepresentativeCustomer Relations ManagerData AnalystMedical RepresentativeQuality Assurance AnalystSpecialistUnderwriterAssociateCustomer RepresentativeIT SupportInternSenior Claims ProcessorApplication ProgrammerAuto EstimatorClaims AssistantCoding SpecialistCounselIT Project ManagerManagerProcessorSales and Service AssociateSiu InvestigatorTeam LeaderCase ManagerClaims AssociateCustomer Service SupervisorCustomer Support RepresentativeSenior Claims SpecialistSenior Data AnalystTrainerWarehouse LeadAccount RepresentativeBusiness AnalystBusiness Systems AnalystCLRU RepCall Center SupervisorCentral Loss Report RepresentativeClaims ExaminerDeveloperFire InvestigatorIT AnalystInside Sales RepresentativeInspectorInsurance UnderwriterProgrammerProject ManagerRepresentativeSales ProducerSoftware Test EngineerSupport SpecialistTechnical Support SpecialistAccounting ClerkAccounts Receivable ClerkAssistantAssociate ConsultantBilling SpecialistBlended RepresentativeCLRU RepresentativeCall Center ManagerClaims AdjustorClerical WorkerCollection AgentHelp Desk AnalystHuman Resources SpecialistIT ManagerInbound Call Center RepresentativeIncident ManagerInsurance SpecialistInvestigatorMarketing RepresentativeParalegalPersonal Lines ExecutivePricing AnalystProcess TechnicianProduction SpecialistQuality Assurance ManagerSales ManagerSales and Service TechnicianSenior AdjusterSenior Administrative AssistantSenior ConsultantSenior Process EngineerSocial WorkerTerritory Sales.NET DeveloperAccounts Payable ClerkArchitectAttorneyAuditorBranch ManagerBuyerCLRUCNC MachinistCRMCRM Project ManagerCar Sales ExecutiveCentral Loss Reporting RepresentativeCentral Loss Reporting Unit RepresentativeClaims Admin SupportClaims DepartmentClaims General InternistCollectorCommercial Sales ExecutiveContractorCoordinatorCustomer Service Team LeadData Entry ClerkDirect Care WorkerDirect Response ManagerDriverExaminerFile ClerkHelpdesk SpecialistHuman Resources AssistantHuman Resources RepresentativeITInstructional DesignerIntake SpecialistLead TechnicianLicensing SpecialistLifeguardLoss AssignorLoss Prevention ManagerMailroom ClerkMarketing ManagerMentorOperatorOwnerPersonal Care AssistantProduct ConsultantProduct SpecialistProgram ManagerRecruiterRecruiting CoordinatorRegional ManagerReprésentantRetail Sales AssociateSales CoachSales SpecialistSenior Business ConsultantSenior Legal AssistantSenior Medical CoderSenior Programmer AnalystSenior Sales AgentSenior Sales ConsultantSenior Sales RepresentativeSenior Sales SpecialistSoftware ArchitectStaff AttorneySubrogation RepresentativeSystem EngineerTraining SpecialistUnit SupervisorAccount ManagerAccountantAccountantingAccounting InternAccounting RepresentativeAccounting SpecialistActuaryAdministrative ClerkAdministrative SpecialistAdministratorAgecny ContactAgile CoachAmbassadorAndroid DeveloperApplication DeveloperApplied for Support PositionAppraiserArmed Security OfficerAssistant ControllerAssistant UnderwriterAssociate BuyerAssociate ManagerAuto Claims AdjustorAutomation EngineerAutomotive TechnicianBilingual Project Connect WorkerBlended Representative Blended represenativeBulldozer OperatorBusiness ConsultantBusiness Development ConsultantBusiness Development RepresentativeBusiness Objects DeveloperBusiness Project ManagerBusiness RecoveryCLAIMSCLAIMS ADJUSTORCLRU REPCLRU Rep. / Blended Glass RepCMM OperatorCPSRCRSCSO ClaimsCSSCall RepresentativeCare SpecialistCaregiverCaretakerCashierCentral Claims OrganizationCentral Clams RepCentral Loss Reporting RepCentral loss and claimsCentral loss report repCentral loss reporting unitChange AnalystChange ManagerClaims AdministrationClaims AdministrativeClaims AnalystClaims Gen/Claims Admin Med Support SpecClaims InvestigatorClaims Loss AssignerClaims property damage reinspectorClaims reportingClams GeneralistClerical AssistantClerical SupportClru Collections RepresenativeCombined Contact TeamCommercial DriverCommercial Lines RepresentativeCommercial ManagerCommercial RooferCommunication SpecialistComnsultantCompensation SpecialistComplexity AdjustorCompliance OfficerConfiguration ManagerCorporate ParalegalCorporate TrainerCust servCustoemr RetentionCustomer AssistantCustomer PreservationCustomer Service AnalystCustomer Service Associate / CashierCustomer Service ManagerCustomer Service/Data EntryCustomer preservationData ProcessorDebt CollectorDepartment SupervisorDesktop Support TechnicianDietary AideDigital MarketerDigital Project ManagerDirect Support ProfessionalDirectorDisaster Recovery ManagerDispatch SupervisorDispatcherETL DeveloperElectricianEngineerEnvironmental SpecialistEquipment OperatorEstimating ManagerEx Claim PersonExecutive Administrative AssistantExercise SpecialistFacilitatorFacilities EngineerFacilities TechnicianField Support SpecialistFire & Theft RepresentativeFire and Theft RepresentativeFitness ManagerFraud AnalystFraud InvestigatorFraud ManagerFront Desk AgentFront End DeveloperGeneral ManagerGrant WriterGraphic DesignerHVAC TechnicianHome Care NurseHopperHouse ManagerHousekeeperIT AdministratorIT ArchitectIT AuditorIT EngineerIT TechnicianInformation Security AnalystInformation SpecialistInformation Technology InternInstallation TechnicianInsulatorInsuranceInsurance BrokerInsurance Verification SpecialistInterior DesignerInternet SalesInventory CoordinatorJourneyman ElectricianLaborerLead AnalystLead ConsultantLead TrainerLiaisonLicensed Medical & Claims AjusterLicensed RepresentativeLicensing AssociateLine CookLine LeadLine TechnicianLoader/UnloaderLoan ManagerMachine OperatorMachinistMailManagement ConsultantMarket ResearcherMassage TherapistMedical AdjustorMedical AssistantMedical Claims AdjustorMedical SpecialistMerchantNational Catastrophe RepNational Catastrophe Response TeamNational salvage unitNetwork AdministratorNetwork EngineerOccupational TherapistOffice AssistantOffice ManagerOnboarding ManagerOnline ConsultantOperations AgentOperations AssociateOperations SupervisorOutbound Sales RepresentativeOutside Property ClaimsOwner/ManagerPC TechnicianPainterPatient Services RepresentativePersonal AgentPhonesPlan ManagerPlant ManagerPolicy Services ReviewPolicy Verification RepresentativeProcess CoachProcess ManagerProcesser IProcessing ClerkProducerProduct AnalystProduct ManagerProductionProducts RepresentativeProgram DirectorProgrammer AnalystProgressive constructionProject ConsultantProperty Management SpecialistProperty ManagerProperty Preservation SpecialistPublic Relations InternQuality Assurance CoordinatorQuality Assurance EngineerQuality Assurance Engineer IIIQuality Assurance TesterRecruitment ResourcerRegional Multi-line NegotiatorRehabilitation TechnicianReinspectorRepairs ManagerReporterReward ManagerRisk AnalystRisk ManagerRoofer/LaborerSIU Safety SupervisorSales CounselorSales ExecutiveSales ProfessionalSalesForce AdministratorSalespersonSalvageSalvage/SubrogationSecurity AnalystSecurity EngineerSecurity OfficerSenior AnalystSenior Call Center RepresentativeSenior Claims ManagerSenior CollectorSenior Compliance OfficerSenior Data ScientistSenior DeveloperSenior DirectorSenior Executive AssistantSenior Executive CoordinatorSenior Facility ManagerSenior Guest RelationsSenior IT AnalystSenior Information Security AnalystSenior InspectorSenior Instructional DesignerSenior Line CookSenior Litigation AssociateSenior ManagerSenior Office AssistantSenior Operations AnalystSenior Pricing AnalystSenior Reporting AnalystSenior Retail Sales AssociateSenior Software EngineerSenior System EngineerSenior Territory ManagerSenior Training ManagerSenior UnderwriterService AssociateService ManagerService TechnicianShuttle DriverSoftware AnalystSoftware DeveloperSoftware Development InternSorterSpecial AgentSr CSRStudent InternSubrogation GeneralistSupport Services ClerkSystems ConsultantTeam MemberTechnicianTechnology AnalystTelecommunicatorTelephone RepresentativeTemp CCU AssignorTest AnalystTherapistTraining AssistantTraining ManagerTraining SupervisorTrainor SeniorTranslatorTrash hopperTroubleshooter-Auto DivisionUnit LeaderUnit ManagerUnit SecretaryWarehouse SpecialistWastewater Operatorcorporate rolecutomer info repiOS Developerpipunion, Member
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TXMobile, ALModesto, CAMonroeville, PAMontgomery, ALMontreal-nord, QCMonument, COMount Laurel, NJNairobiNashville, TNNew Brighton, MNNew Hyde Park, NYNew Martinsville, WVNew Orleans, LANew York, NYNewark, DENewark, NYNewington, CTNewnan, GANewport News, VANorcross, GANorth Charleston, SCNorth Hollywood, CANorth Little Rock, ARNorth, SCNorthwest, NCNorwood, MAOak Park, MIOklahoma City, OKOlympia Fields, ILOmaha, NEOrange, CAOrlando, FLOwings Mills, MDOxford, MSPalm Beach, FLPanama City, FLParma, OHParsippany, NJPasadena, CAPasadena, TXPensacola, FLPeoria, ILPerrysburg, OHPhiladelphia, PAPhoenix, AZPierre, SDPittsburgh, PAPlainfield, NJPlainsboro, NJPlano, TXPlymouth Meeting, PAPlymouth, MIPortland, ORPrinceton, NJQueensbury, NYRaleigh, NCRancho Cordova, CARapid City, SDReading, PARemoteReno, NVRichardson, TXRichmond Heights, OHRichmond, CARichmond, VARidgeland, MSRiverside, CARiverview, FLRiverview, NBRochester, MIRochester, MNRochester, NYRockford, ILRome, GARosemont, ILRoseville, MNRutherford, NJSacramento, CASaginaw, MISaint Cloud, FLSaint Petersburg, FLSalem, ORSalinas, CASalt Lake City, UTSan Antonio, TXSan Diego, CASan Francisco, CASandy Springs, GASandy, UTSanta Clara, CASarasota, FLSarnia, ONSavannah, GASchaumburg, ILSchiller Park, ILSeattle, WASharonville, OHSheboygan, WISheffieldShreveport, LASilver Spring, MDSioux Falls, SDSouth Jordan, UTSouth Plainfield, NJSouthfield, MISpokane, WASpringfield, MOSpringfield, VASt. Louis, MOStafford, VAStarkville, MSStaten Island, NYSterling Heights, MIStockbridge, GAStone Mountain, GASugar Land, TXSummerville, SCSyracuse, NYTallahassee, FLTamarac, FLTampa, FLTaneytown, MDTempe, AZTexarkana, TXTigard, ORTorrance, CATucker, GATucson, AZTulsa, OKUrbandale, IAVirginia Beach, VAWalnut Creek, CAWarwick, RIWashington, DCWaukesha, WIWest Allis, WIWest Chester, PAWest Monroe, LAWest Palm Beach, FLWest Warwick, RIWestern, NEWestwego, LAWestwood, MAWharton, TXWichita Falls, TXWichita, KSWickliffe, OHWilmington, NCWilson, NCWinter Park, FLWiota, IAWiri, AucklandWoburn, MAWoodbridge, NJWyoming, MIYonkers, NYΑθήνα

Overall Reviews at Progressive

Customer Service Representative | Riverview, FL | Oct 28, 2019
Fun place to work, you will make great friends, but be ready to have the rules bent for some people
Pros: - Wonderful place to work. - The culture is fantastic. - They work hard to get you to the department/position you feel you are called to - Very focused on moving you up and around. - No being tied to your desk, even though it’s a call center. You go to lunch and breaks whenever you like, as long as it’s not in the first or last hour of your shift. - Gainshare (basically it’s is a bonus that is dependent upon company results) every year is wonderful. - Lots of freedoms as a rep. Cons: - They are so focused on metrics, they (management) don’t care how the reps get them. Even if it is brought to their attention that someone is not having integrity in their work, and are doing wrong just to meet their numbers, they do not care. Basically it is “if I don’t catch them, it’s not happening”. They certainly do not go looking for something that “isn’t wrong”, in their opinion, because their direct reports meeting their numbers makes them look good...all the way up through management. - They care less about taking care of the customer, and more about just meeting numbers.
ProsGym on campus for fee, fully staffed doctor’s office on site, culture
ConsBenefits (health, dental, vision) could be better. Favoritism is present
Business Objects Developer | Colorado Springs, CO | Jun 15, 2020
Ugh call center
100 calls a day. Constantly supervised. They offer direct hire and temporary hire. Same job different benefits. Even this review is cumbersome! THE REVIEW is do
ProsPay date
ConsCall center
IT Systems Engineer | Colorado Springs, CO | Mar 2, 2020
Overall a great place to work but my team has issues
As the title says Progressive is a great place to work but my team has 8 managers for 70+ employees, The managers talk endlessly about issues but never resolve them. It is impossible to give feedback to resources based on their manager. Otherwise work life balance is good and the culture is average.
Auto Appraiser | Honolulu, HI | Feb 12, 2020
Being a Claims Adjuster is very stressful. Taking on the stress of all of your customers as well as personal day to day life. working there does zap a lot of your energy. But it does have rewards too. Helping people in their time of need is very very rewarding.
Special Agent | Riverview, FL | May 5, 2021
Very upbeat and helpful coworkers and management
I enjoyed working there very much. Best company I've ever worked for. I just got overwhelmed with having a blended role over 22 states, which was a promotion I accepted I just should have asked for more help, which was available I just didn't ask.
ProsEverything. I can't say anything bad about this company.
ConsThe drive to work sometimes was stressful.
Commercial Manager | Macon, GA | Oct 12, 2019
Awesome Company to Work For
Great company in regards to family-work balance, great compensation, great work environments, awesome employees. Management is always available to address any concerns
ProsEverything about the compsnyy
ConsNo cons
Claims Adjuster | Council Bluffs, IA | Jan 20, 2021
Great benefits
Heavy workloads and goals are not achievable. Pay and benefits are very good but you’ll work yourself into an early grave. The stress was enough for me to ha e to go on several new meds.
ProsGreat benefits
Claims Adjuster | Altamonte Springs, FL | Oct 19, 2019
Medical Claims Adjuster
Growth opportunities Cross training Great Benefits 6% 401k matching Work from home & flexible work options Advancement Opportunities Long work hours
Claims Adjuster | California | Sep 22, 2020
Loved the people there in every roll and location.
Work-life balance Work-life balance at Progressive is hard because there is alot on your plate. Working in California, roles that aren't management are non-salried so if you need to work more than 8 hours a day you get good money with overtime. Pay & benefits My pay and benefits at Progressive are great. GAINSHARE. 75/25 split in mid December and mid January. Amazing extra money for the holiday season. Also their wages are highly competitive. Job security and advancement In terms of job security at Progressive, I think are very good. In 5 years there I never saw layoffs. Management In general, managers at Progressive are transparent, highly knowledgeable and great at handling customer and employee conflict. Culture Collaboration with my colleagues at Progressive is amazing. Everyone is willing to help. Also, many locations have committees for things like site events, sustainability, and regional work groups you can join like LQBTQIA and BIPOC. Overall My experience working at Progressive was fufilling and I miss it.
Customer Relations Representative | Phoenix, AZ | Feb 27, 2020
Good company culture
I worked there for 13 years and have no regrets. The people are nice and very respectful. The salary is competitive in the marketplace. There are opportunities for advancement for well performing employees

Questions And Answers about Progressive

If you were in charge, what would you do to make Progressive a better place to work?
Asked Jun 14, 2017
More training opportunities and more streamlined tech for our field reps.
Answered Dec 1, 2020
Training the team leadership and supervisors to be more authentic and provide coaching for the employee that is being coached. Generic umbrella statements or memorized text book training is not effective. Knowledge builds confidence and in turn promotes production and loyalty.
Answered Nov 30, 2020
What is the interview process like at Progressive?
Asked Apr 5, 2016
Stop the metrics nonsense. If you want good customer service delivered, stop making the reps feel pressured to complete a call with a customer. No, it doesn't have to take all day, but you can give excellent customer service when the customer is satisfied, not rushed off the line.
Answered Mar 28, 2021
After submitting your application you take the assessment, after that you get invited to do the virtual interview which was the most awkward thing ever. I was laughing. I prefer to talk to a real person and interact rather than recording myself. I waited until the end of my seven days to submit it. Big mistake. Do it right away
Answered Jan 13, 2021
What tips or advice would you give to someone interviewing at Progressive?
Asked Jun 19, 2017
Don’t get sucked into the call center life if you don’t have to. You WILL be on the phones for 8 hours with back to back inbound call, non-stop and sometimes servicing multiple accounts on one call. You will feel so honored to work at Progressive only just to realize 3 months later you just became another voice on the phone.
Answered Apr 9, 2021
You really want to sell yourself here. They are looking for a very upbeat (almost fake) impression so you need to smile ear to ear while being clear and concise. Go over STAR and make sure you have scenarios.
Answered Sep 10, 2020
What is the best part of working at Progressive?
Asked Mar 11, 2020
Paid time off, working from home
Answered Dec 8, 2020
Culture, flexibility, benefits, I have bad days at work but I love my company. Will stay here for a long time.
Answered Dec 1, 2020
How flexible are your working hours at Progressive?
Asked Mar 22, 2020
Not very flexible
Answered Dec 8, 2020
8-5 M-F get your work done and you ay have some spare time for the day. Somedays you are busy and work more hours to get to job done.
Answered Dec 1, 2020