The company is going through a growth period of change under a newer CEO. Most all of the changes have been an improvement. There’s still an internal struggle around compensation and retention. You have to relax into the idea that you will have to close stores due to lack of staffing- an idea that was certainly new for me. Add that to the struggle that old guard has with actually showing those closures- you will manage a lot to reports. Prepare to move things around a lot to make the reports look less awful. RMs bonus in stores being open- you will move people around constantly in any given day to make sure a store has someone clocked-in just so the store open report shows a headcount for the day. You will manage to this daily instead of addressing the core issue- there is a staffing crisis that no one wants to acknowledge. This is your daily reality.
Within this past year, the company has rolled out an internal development path, but there’s very limited opportunity as the turnover rate in DM and RM positions is low. PMs make a non-competitive rate, and they make even less if they use on-site housing- their pay is reduced to off-set the housing. Depending on what city you live in, this can still be a wonderful benefit. Still, the wage is not a liveable wage. Property Manager turnover is very high. The company does not have a dedicated response to that turnover. Instead, they have spent money hiring people to put bandaids on the problem. It is t their fault. They are handcuff
If I could rate this company -100000 I would . This is the first time I have ever left a review for a company I have worked for. I feel like it's important for other people to know what they are getting themselves into . Public Storage is a money hungry company. They do not care anything about their employees. This is a billion dollar company and only pay u 10.50 a hour . If u choose to get a apartment with them u get 8.50 a hour . If you are a relief manager u have to travel pretty much every day to different properties . Now if u are working with a property manager it's a high chance that your district manager could call u to travel to another property. If somebody has called out and u are a relief manager the district manager will ask u or another relief manager to go to that property . This company is 2 cheap to allow to people to work together . I can't even describe the amount of work that is done . I worked for the company for 2 years and 1 month and I highly regret it . Once I became a property manager it was 100 times worse . You have to open the store , handle cash , check , credit debit card payments , collection calls , cleaning the office and bathroom . You also have to check the property twice a day clean units do monthly auctions with your district manager . You also have to do a monthly unit inventory which pretty much means u have to print out a list for all the units and the information have to match the paper . Also do a merchandise inventory, counting all
ProsLaid back, no managers 24 7 . Can be on your phone and go to lunch when u want
Sell, sell, sell. You are a robot guided by an app that keeps track of everything you do. You have about 10-15 minutes to grab every call and once a customer is in the system, stay on them with repeated sales calls to make sure they come in. When they come in, sell, sell, sell. Sell them insurance that is really Public Storage that won’t pay a dime if anything happens. Don’t get friendly with anyone because you will feel terrible when they lose their storage. This company makes you think that everyone is great and you will be part of a team, but, truth be told, the only people that benefit are Corporate and District Managers on up. The grunts on the playing field don’t matter and they will always push push push you to sell more and more. Be a good robot and work. Don’t be too clever. Don’t make it hard for Management by trying to help the customer, no matter what Training says. Most of your time will be making or taking calls from the app on your screen. Then you will be cleaning a lot in addition to walking the entire lot at least three times daily. You get a 30-min lunch break. Also, don’t get the insurance. Just get the Obamacare for yourself, by yourself because they charge twice what Obamacare charges and then they go and get Obamacare at a huge discount that they keep and charge you more. Good luck getting raises or advancement. Miserable job. They pay so little for all you do that you are better off doing something else. If you decide to leave, they are not nice about
First and foremost, your experience will vary depending on what district you're assigned to. I found out early on that the mine was a revolving door, and we were constantly short staffed. Once you complete the 10-14 day training they start sending you various properties and you will be by yourself the whole time (they said this was a covid-19 precaution, but even then we were so short staffed that we didn't have enough employees have 1 person at all locations each day). The pay is low, the insurance is expensive with a high deductible, and the only real bonus is a month performance contest. There are no opportunities for advancement past "key training personnel", and there is no pay raise when you go from relief to property manager despite the increased responsibilities. If you're district has any properties with vermin, or have homeless people hanging around, be prepared to have to pick up dead animals, used needles, and even human feces. You are not given special PPE for this, and usually just have to use the same broom/dustpan you use for the rest of the property. That ALONE makes the job not worth the pay. Management is apathetic at best, condescending at worst. One new hire quit less than a month in after the regional manager made some racist implications to her. There is no guarantee that any work orders or maintenance request will be fixed, even if it's a major safety issue (I don't even remember how many different request I filed about leaking roofs and broken glass).
Prosok hours, paid for miles driven on the job
ConsManagement, low pay, staffing issues, non-consecutive days off, very few advancement opportunities
Yes, a typical day is coming in, reservation calls, bank deposit, delinquent calls, lock check, cleaning inside office and outside on property, monthly auctions, etc... But the things youre expected to do daily are not worth $9.00 an hour. This is a management position where most of the time you work completely alone so you are directly handling all problems, irate customers and your daily duties that MUST be performed Daily for the same pay you would get working at Wendy's to do less work. You have to compete with your fellow co-workers for an offensively cheap bonus that is not even guaranteed at the end of the year. This Job is all about numbers. Forget trying to contact upper management for any kind of help because you will not receive a response unless it's a problem that is going to lose them a ton of money. It doesn't matter how well you do here because the only thing that's recognized is If you're not doing as well in a certain metric. This Job is very stressful when it comes to being worried about your numbers. The only way to keep them up is to scam people, which most people are not comfortable doing. Upper management seems to think 90+% of people will totally willingly get our bogus insurance and overly expensive lock.or merchandise just by reading a script. No. Yet if your numbers go down its because you didn't try hard enough. They say you're not micromanaged but The DM and or secret shoppers stop by unannounced all The time to hound you. The job itself is not a
ProsDaily duties are easy.
ConsCompany is all about numbers, not employees or customers.
Where to begin? The job is numbers and metrics driven, the work environment at my location is good, (I'm lucky to work with some great people.) but the pay is laughable at best. The numbers for sales are not realistic. By the time the other options to secure your belongings have been addressed there isn't much money for boxes. I have had customer's put items back by the end of the rental process. In regards to pay, we are drawing up legal documents/contracts and serve as witnesses, we manage the customer's accounts with due diligence when it comes to payments, not to mention the building maintenance to help things run smoothly . These types of jobs, drawing up contracts, dealing with personal information, and collections all separately would offer more money on the hour, but put all these things together and the pay is dismal. I get the sense that this company looks at it's employees as expenses instead of assets. They spend time and money training employees only to loose many within 6 months due to the high demands and the constant conflict that the company creates with it's promotions. Without going into details, most customers are hostile or feel taken advantage of by the lack of information and specifics that are NOT given to them upon making a reservation. With our new system things have gotten worse since little is guaranteed upon making a reservation. Certain requirements are only presented close to the end of the rental process which many customers feel is misleading.
ProsFull time, Great co-workers, Management experience.
A typical day at work pretty much looks like this: You get in, count the cash, open the doors, start your calls (you will be doing A LOT of phones calls at this job), clean the bathrooms, do your lock check, do some rentals following a script ( you will need to memorize quite a few scripts for calls and for rentals but in the office you have them printed so no worries), sell merch like your life depends on it during your rental (they do want you to meet numbers), practically beg customers to give you a google review that states your name (if they already have you're encouraged to ask them to write another one for you), clean the property (the go kart can be fun if you have one), go to the bank, clean out and lock up spaces that have been vacated, and then count the cash again, then go home. It's pretty easy and I liked it for the most part however if you don't have the patience nor temper to deal with karens or people who are a bit out of their heads. This won't be for you. If you have mobility issues highly recommend to look elsewhere. There's a lot of up and down; coming and going. You're on the move constantly. My PS district was pretty cliquey and it got a bit dramatic, so that can be a thing. It's a good starter job for people out of HS or are students, but there are a lot of older folks working there usually Property Managers. Its a nice mix. It can get repetitive which is why I left, it was the same thing over and over. You can get an apartment if you become Property M
ProsCoworkers can be cool, easy to moderate tasks, and a good mix of slow and fast days.
ConsPay is on the low end for all that you do. Seriously.
Terrible salary and no opportunity for advancement
I woraked for Public Storage in Pensacola Florida for 2 years. The starting salary of $8.50 per hour was tough to live on but I stuck it out to advance to $9.00 per hour. They sell you on the opportunity to make an annual bonus of $3000 but only the top 5% of employees actually achieve this. They set unattainable sales goals expecting you to sell their locKS and insurance to 90% of your rentals. You are also required to sell merchandise to 40% of your rentals.
The call center creates the reservations from the customers and tells them one price to move in and when they get to the property its more than twice that by the time they have to purchase a lock in insurance. Not to mention the merchandise that you are supposed to sell to 40% of your customers.
The bonus structure is unfair to property managers because the call center gets a monthly bonus for creating reservations and the district managers get a quarterly bonus based on the sales that the property managers do. The property managers get a bonus once a year if they make their goals however you are not notified during the year where you stand as far as if you were get a bonus.
I did not make the proper sales amount to make goals and my district manager never came to me and told me that I did not get a bonus I found out from other coworkers that the bonus had already been paid when I asked my district manager about this she told me that we had had this conversation which we had not.
Also property managers are not allo
Public Storage has to be the greediest company there is. They will suck every single penny out of these customers, and if you try and defend the customers the DM says something stupid like "well why do you care it's not like the money's coming out of your pocket". Excuse me for trying to do what's right for these people who've rented here for 15 years and are paying $800 for a 10x30 that's going for half that for new customers plus a dollar promo on the first month. The dollar promo by the way is actually a scam, you'll be paying at least $25. The admin fee went up from $22 to $24 in the year I worked for them. And they need to take insurance and a lock. So the $1 promo will total to about $58. I'm always embarrassed when I have to tell them the total. What does the admin fee even do, we don't see a dime of that money. They make you work everyday by yourself, literally doing the work of 2 or 3 people so they can only pay you for the work of 1 person. I was miserable every day. If the DMs aren't treating you like garbage then the customers are. "We'll treat your stuff like its our stuff." Please. There were leaks in the ceiling that ruined people's items and it took forever just to get the work order approved to fix the leak, and then you get an alert for having a unit on maintenece for too long. And have to answer questions from your DM like What can you do to prevent this from happening in the future? They have conference calls about getting social media reviews and put so m
ProsYou gain sales and management experience
ConsShort breaks, unrealistic expectations, no commission, no work/life balance
3.0
Assistant Property Manager | Columbia, SC | Dec 3, 2013
Great for gaining experience but not for those looking to advance.
A typical day will have you sitting in the office, making collection calls waiting for customers to walk in. During the summer time you could see as many as 8 rentals done during a shift, while the winter you will be lucky to get 3 per week.
I worked in the Columbia, SC market so I found myself doing mostly clerical work. Most of the properties are open air but you mostly find yourself cleaning cob webs and the occasional abandoned sofa.
The district had a hard time keeping upper management. During my two years I served under 8 different district supervisors. Each either quit, were fired, or moved to an adjacent district when it came available. Which leads me to my first issue. The company does not allow you to progress past the field management level. Even if you find yourself working as a property manager due to the economy, but possess multiple degrees, they will not promote in house. When I asked about this, I was never given a straight answer. The most clear cut response I gained was "it was an ethics thing."
The coworkers were all nice, however, the nature of the job keeps everyone separated to their own assigned property. You usually only see them during district meetings or if you need a particular form that cannot be faxed.
The hardest part of the job is simply finding tasks to keep you busy. During an 8 hour shift, it is hard to stay busy when you only see 3 customers all day. Most of the time you will find yourself simply making collection cal
ProsManagerial Power, Lots of collections and clerical skills to acquire.
ConsBad PTO, RAISE, and BONUS policies. Unnecessary upper management.
Questions And Answers about Public Storage
What is the promotion process like at Public Storage?
Asked Dec 28, 2020
Never was promoted and on-site property managers were treated in a way that felt like a demotion with pay cut and increased pressure to keep your place.
Answered Mar 22, 2023
Horrible
Answered Mar 9, 2023
How often do you get a raise at Public Storage?
Asked Dec 16, 2020
Yearly
Answered Mar 19, 2023
Rarely
Answered Mar 9, 2023
What is the best part of working at Public Storage?
Asked Dec 3, 2019
The employees are like family and everyone is so well mannered!
Answered Jun 30, 2022
Awesome management
Answered Jun 28, 2022
What benefits does Public Storage offer?
Asked Jul 5, 2016
Apartments for full time employees
Answered Mar 6, 2023
Consistency
Answered Feb 28, 2023
What is a typical day like for you at Public Storage?
