Overall Reviews at Ralph Lauren
Order Picker | High Point, NC | Nov 23, 2019
Prepare to give up your life if you work here.
Do you like being able to schedule events with family or friends? Do you like being able to know when you work at least a day in advance? Do you enjoy knowing what time you're liable to start? If any of this is the case, get work ANYWHERE ELSE. Imagine having to call in at the same time every day to figure out whether or not you need to get ready to work in about 2 to 3 hours. If you're imagining this, and you're a normal human, the thought should be absolutely miserable. That's what it's like. Don't bother asking when you think you'll get off, because it'll be nothing but vague "i'unno"s from everyone who SHOULD have some idea.
The work itself is miserable too. About eight hours, a 15 minute break and a 45 minute lunch break where you're allowed to sit in the break room and eat and use your phone. On work hours, though? 8 hours straight of walking around, standing, listening ONLY to the sound of distant machinery and nothing else. Want to check the time? Try to decipher it from any of the clocks that are all at least 15 minutes off... But watch out, because they don't even announce when it's time for break or lunch. You can't check your phone either, because that's a big no-no and employees can't have any power, and stripping you of your phone is the biggest way to take away any feelings of power over your own self that you might have.
The computers, on which you literally only press no more than 4 keys per average use, break so laughably often whether it's the system it...more
Sales Associate | Woodburn, OR | Sep 6, 2019
The problem is the management
If I am being 100% honest the all around vibe and feeling you get from the management team is horrible. They have multiple times talked out of manner to individuals that work there and the only reason that they feel entitled to do so is because they are mostly minors. Most of there staff doesn’t last long in the job because of how terrible they are treated. The management team takes things personal in a work environment. For example, if they call you to come in on your day off or they ask you to come in early and you can’t they take that situation personally. They are often on edge due to the fact that people just leave the job. All that tension that builds up has to be released at one point. And it does, situations like are what ruin a work environment. They often misinterpret a situation and instead of fixing the situation like the leadership role that they are given they much rather be petty and childish. Take in mind that they have been doing this for years and they have not learned from there mistakes. I’m not saying every single management leader from that location is terrible, but it only takes a few to ruin it for everyone. The scheduling is terrible as well. We have certain times that we are scheduled to work but we never seem to get out on time. For example, if you are scheduled to clock out at 10:30 you usually get out 11:30-12:00. They don’t allow you to leave at the time you are scheduled to leave. I understand that sometimes the need to stay is necessary, but ...more
Cashier/Sales | Camarillo, CA | May 23, 2020
Engaging workplace with a family of co-workers
I worked at Ralph Lauren for a year as a cashier associate mainly. I would help customers at the register, order items for them and give clothing recommendations. If there are no customers in the store, I would make sure the store is clean and organize clothes. Over the course of the year, I learned not to take things personally from customers(which sounds obvious but if it is your first job, it can be hard to distinguish.) If the customer is upset, it usually has nothing to do with you. As for my managers, I loved them. They encouraged me to be a better worker and did hourly updates to keep the employees in the wraps for how the store is doing and what we should be doing. After a while(and since most of them are women at my store specifically), they became like moms to me and we would joke around sometimes. All of my co-workers were nice and friendly(lots of college and high school students) but it is stressed that you are not supposed to socialize while on the floor(which makes sense :). The hardest part of the job is figuring out what to do when the store is empty and everything is clean but just be creative and ask the managers what they need help with. Black Friday is really chaotic and exhausting but that is the case with all retail stores so it's not much different at Polo. The most enjoyable part of the job is the connections you make with your co-workers,managers and customers. :) My store had regular customers which were really nice and one lady even came back and g...more
Senior Vice President | New York, NY | Aug 22, 2018
Great brand and CEO
Led 100+ person merchandising, planning and operating team with 10 direct reports for international retail and wholesale licensed/owned business in over 20 countries with $1.1 billion in retail sales and 1200 points of distribution including freestanding stores and 100’s of large shop-n-shops. Responsible for all product categories including men’s, ladies, kids and accessories.
♣ Significantly elevated brand image in Asia while aligning retail and wholesale strategies consistent with US & Europe.
♣ Developed and implemented comprehensive merchandise strategy and process that drove branding enhancements and sales across all categories, labels and gender/age (i.e. Korea sales increased 25% from $120 to $150 Million in 3 years.)
♣ Led team in developing, rolling out and managing a first time global key item and collection planning strategy and process.
♣ Opened, then directly operated first Asia flagship located in Omotesando Hills in Tokyo in 17,000 square feet.
♣ As a consultant, assessed South East Asia licensed business and developed a strategy and process to drive business across 150 doors in five countries. In partnership with our real estate and finance directors, developed a five-year operating plan - including a key initiative of building the luxury segment of the brand. This resulted in my being hired by Ralph Lauren.
Asset Protection Associate | Greensboro, NC | Apr 8, 2020
Poor communication, Poor workplace equipment/environment
There is very little communication between management and day to day workers. The schedule will often be changed and the people affected will not always be notified.
During the Covid-19 pandemic the company was slow to close things down, and when they did they re-opened as quickly as possible without regard to most of the lower full time employees. There was very poor communication about pay during this time. The company considers itself essential despite not providing any essential items to the general public and in doing so put profits over the health of their employees.
The company as a whole is very inclusive and open to everyone which is very positive.
The benefits are average at best.
Though the company does give 3 weeks of PTO, they only recognize people who work 8 hour work days, so if you work a 10 hour or 12 hour scheduled day and need to take time off, you have to use a day and a half of PTO.
The pay is average and could definitely be better.
The facilities and work environment are average to below average. They only provide overpriced vending machine food day to day. On occasion they will bring a food truck in once a week. Many of the office items used daily are very old and outdated (computers, printers, etc) The buildings may look pretty, but what is inside is mediocre at best.
Customer Service Representative | High Point, NC | Jun 1, 2018
You have to be a real Ralph Lauren Employee to survive!!!
CAUTION: This company is going under. Online sales are not meeting expectations and stores are closing left and right.
The company is trying to survive by hiring temporary workers in its North Carolina call center and warehouse locations.
This way you get no benefits, low pay, and no guarantee of 40 hours a week for full-time employees. If you do the slightest thing wrong or rub any member of management the wrong way you will be fired. They will call you at home and tell you not to return.
I was there 3 yrs. The job and people were great. Management never had a clue. All they knew how to do was listen to and critque calls. But any questions about processes or policies, were not things management had any knowledge about.
They try to front like the company is not going under. They keep you thinking they are about to hire you, until you begin to question if you will ever be hired. Once you do...YOU'RE FIRED.
It's kind of sick the games they play with peoples lives. If you're there....find another job!!! Don't believe the hype. They will never hire you. They can't afford to. The company is broke and will soon go under. You will starve and go homeless waiting on them to hire you.
YOU HAVE BEEN WARNED!!!
ConsNo Benefits...very low pay....no time off
Sales Associate | Daytona Beach, FL | Sep 17, 2018
Not the best place to work
You never get time to yourself, it is always working on your feet for however long your shift is. Management is not the greatest because they expect you to do their job but you don't get any benefits from it, but some of them are willing to work with you if you have a situation. Must have open availability or they wont give you any hours. Don't change your availability because they hate that and will cut your hours. Hardest part of the job is customers and the customer is always right mentality, being on your feet for 6+ hours straight, management stands around or hides in the office while associates do all the work. Pay is good for the industry but it is not good for the amount of work required. You have to work certain days of the week/month. once a month you get a secret shopper who has a body camera on them and they rate the customer experience. if you are on the video and you do bad you will get a write up. you are required to get 80% or more of the customers emails at the cash register...if not its a write up.
ProsFree food sometimes, ok discount
Conson feet entire shift, fast paced, discount isnt that great, pay not great
Sales Associate | San Marcos, TX | Jul 3, 2018
Employees start out at a very reasonable wage, but don't expect to get promoted.
A typical day depends on you shift. If you come in at 4 or 5 am you'll be breaking down truck, so opening boxes of new merchandise and adding censors to items that need them. If you come in an hour or two before open, you'll most likely be straightening up the store until open. During store hours, you'll either be a cashier, "salesperson", dressing room or in the backroom looking for more sizes for the sales people. Dressing room you will be helping customers with suggesting items to go with their purchases, getting new sizes from the floor, and folding clothes that were tried on. Sales people will be trying to up-sale items and helping customers find styles and sizes, when they aren't with customers they will be straightening the store. I was there for about 6 months and I never saw one person be promoted, but they did bring in two or three managers from outside the store. They also will not give you very many hours, I was picking up hours to get more and got in trouble for going over 30 hours.
ProsPaid 15 minute break
ConsNo advancement opportunites
Retail Sales Associate | Howell, MI | Feb 1, 2020
Decent at first, but slowly went downhill fast.
I began working at Ralph Lauren after they were desperately hiring. I was the first employee of many to come within a 2 month time span. At first everyone was welcoming, and I felt comfortable. However, they began to show their true colors. Management would constantly degrade you and gossip about you, on top of giving zero recognition. Many customers vouched for my assistance,yet I was never “enthusiastic” enough. The hours were very decent, but they did not respect your availability. They would even change your hours the day of without informing. The other associates were very kind, but management showed favoritism and were also sneaky. One of my managers even wrote a google review about me being unenthusiastic pretending to be a customer. I was far from quiet. Basically the job is decent if you become favorites with the bosses, and enjoy folding things for hours. They also did not train me since I started the day after my interview, but got mad when I did not know how to do something.
Customer Service Representative | Bay, AR | Nov 5, 2018
Japanese Call Centre should not be in Hong Kong, should be in Japan for Customers
There are several advantages. Such as double pay and many holidays. Family sales discount etc.
Huge lack of efficiency on customer service operations from overseas. Management team and a senior representative are in a survival game. Number of calls are more important than anything for the department to exist. It is highly unstable environment. Private and Confidential matters are not well protected.
Advice to Management: Actual work place is Kowloon Bay. Call centre location should be clearly stated before the contract.
Japan office should handle all customer service operations for its customers with tight supports from other departments. There is no need to divide operations between Hong Kong and Japan office. It is not for customers.
ProsDouble pay and many holidays. Family sales discount etc.
ConsPoor Management, Huge lack of efficiency on customer service operations from overseas.