If you are a community manager you will be expected to stay late, arrive early, and perform tasks on the weekend. Often times they would not compensate or make certain tasks impossible to perform without nworking off the clock. Also, if you have to change centers you have to use tour lunch break, so no break.
Pay & benefits
I worked there for 3 years with good reviews and it was impossible to get a raise, not even to reflect inflation, and despite constantly changing expectations to perform sales jobs.
Job security and advancement
If you are a manager there are only two post to advance to in the entire Raleigh area, and those jobs are very undesirable and the people who hold those jobs can barely keep up with the work load due to poor corporate structure, no communication better departments, billing and IT nin responsive. Tasks take months to resolve which should take 48 hours
The company will run you into the ground and provide support only when in dire situation for clients, generally after the issue has been dragged out for weeks.
The three years I was there we had one Christmas party, the next year's our party for the holidays was to host a party for our clients while also doing your normal job of answering phones doing toirs and billing, party party.
As a community manager you get the opportunity to take all the heat from both in house customers, your sales team who always have an attitude, remote clients, poor perform
Customer Service Representative | Houston, TX | Mar 28, 2012
Great learning experience when new to the workforce.
A typical day I have many responsibilities and must act as a jack-of-all-trades. I answer telephones for 100+ companies, remembering extensions and finite details of how each client would like their calls handled. I post marketing advertisements for office space per company requirements using html coding to create an attention grabbing advertisement. I set up internet in newly sold offices and ensure connections are correct when a client comes to me with lack of connectivity. I program our telephones to ensure calls are routed properly. I set up new telephone numbers for new clients. I allocate client extensions with their account number to ensure all calls are billed accordingly. I schedule meeting rooms with our scheduling software as well as adding additional services per each client request. I create and maintain spreadsheets for current clients, services, and auditing. I handle client's mail to their exact specifications. I process checks through remote deposit. I update our collection software when clients pay by check or credit card. I correspond with clients and managers to ensure client satisfaction. I have learned an exponential amount of information while employed that pertain to today's workforce. I feel that I have learned what I can learn and I need a new challenge for my career path. Unfortunately, my company does not offer me the type of opportunity I seek to culitivate my career. I work with a variety of clients and I learn many things regarding their company
Proslearning new things, good benefits, free coffee
Conslack of growth opportunities in the houston area.
Customer Service Representative | Scotland, SD | Mar 1, 2014
Lots to Learn, Multiple Tasking, dozen software and passwords, extremely Poor pay and High Expectations
My Brief time at Regus was quite interesting and I learnt so much about the company. Met lots of new people and made friends with clients while maintaining work ethics. Good products to sell and somewhat good value for money.
High employee turnover due to extremely poor pay for the responsibilities. Mismatching Management Roles and wrong personalities for the jobs they are undertaking,
High expectations from Directors who do not reflect any role model for the teams besides pushing and pressurising . Poor training.
The WOW expectation Regus has, is failing due to poor staffing and customers being treated unfairly and with high neglect once they sign up. Most GM;s hide in the back offices and no interaction with clients or employees.
Over all a great company to work for if they can rectify their downhill corporate culture and if they can start taking their employees seriously and provide more training to non-management staff.
Regus management wastes so much money blindly and there is no budgeting or quotations process to save company money, they dump money on maintenance companies and contractors who are making the bucks, shame they could save and shop around and disperse the extra money for employees and rase their Moral.
Regus hence has a high turnover of employees when there is no recognition and compensation and rewards for what you do and they are constantly losing big talent that could drive the company's success by leaps and bounds if properly addressed.
ProsGreat Products, Golbal name, Impressive Locations, Great teams at some centres
ConsPoor Management, No training, Expect the deep end always, No quick advancement, Extremely poor pay compared to competition, no benefits, Mis matched roles, No real rewards, Long Long hours
The pros of this position are that it is a 9-5 job with health benefits in a clean office setting (usually).
The cons include:
- They don't pay much (juuuust enough to get desperate folks to take the job), and refused to give raises to their employees for at least five years using a poor economy as an excuse; meanwhile they doubled the number of Regus locations worldwide in that time, making their founder a billionaire.
- They prize sales over customer service, promoting high-sellers and stagnating those who best serve their clients. Pretty much everybody in Operations answers to somebody in Sales. The most capable people I worked with were CSRs, who had dishonest morons for bosses.
- They tend to attract a combination of petty and uneducated managers, leading to a lot of backstabbing and undermining. One Center Manager I saw had the entire staff turn over twice in less than 2 years, specifically because of the manager's psychotic behavior (this included badgering a nauseous pregnant woman on her way out of the ladies room who had just asked, "Can you please go easy on me for a minute?" because she had just puked her guts up - no mercy shown), and neither HR nor upper management lifted a finger to stop it for most of that period, despite pleas for help from all of those employees. Why? The Manager had good sales numbers.
- They have a very odd combination of cutting-edge technology and Carter/Reagan era technology, and everything between, depending on which location
Pros9-5 with health benefits
ConsThis company is a cancer that grows stronger as it eats you alive.
I have been part of the Regus network for 2 years now. I started off as a basic Customer Service Rep and quickly advance into two different positions within a year & a half. I am currently a Senior Customer Service representative.
It sadness me to read all of the negative reviews, these issues seem to stem from 1) lack of training 2) No advancement opportunities 3) A lot of goals to meet.
Regus has an online school of excellence; upon starting with Regus as a CSR we’re required to take a two week induction training. GM’s must go through a six week induction process before being placed as an active GM. As an adult; we must take initiative in our own trainings. If there is something that is unclear retake the trainings, be proactive. Regus is constantly growing and changing their procedures. I can understand the frustration of this. Regus releases a series of calls to train on these new procedures and allows a Q&A for people to ask questions and provides us with help desk numbers so we can reach out to someone for further assistance. We have a site in which we can access all of our training manuals as well as information on every single aspect of Regus from partnerships to collections documents.
Regus truly recognizes the potential in their employees, since I’ve been with the company I have been developed in all customer service arenas, they are developing me to be a social media expert, I am assisting our broker team lead in tracking sales for Nor Cal, as well as
It's VERY obvious the company does not care about you. In the center you are supposed to do literally all of the work with just you and a part timer who knows nothing. Be prepared to do technical work without any training, move furniture, wash dishes all while answering phones and trying to look presentable.
If you were trained, the company changes it's entire process or position on items so it's nearly impossible to keep up. The GM's provide zero support. In fact, they have no problem leaving early for the day while you have to skip lunch just to try to get everything done. Even if they WANTED to help (they don't) they don't know enough about center activities to provide support. And don't forget - they don't want to help you.
The company rolls out new programs that aren't fully functional yet. Completely unorganized. They relaxed the dress code last year which was cool but then our manager said we still can't wear jeans unless it's Friday. Corporate says ok, but local says no.
Then there's the joy of passing on the terrible changes to the clients. There's no wiggle room for any negotiations with clients. They signed the contract and now they are stuck with anything that comes along, even if Regus decides to change our services. And the hourly employee is stuck getting yelled at by the client while the GM's hide and try to sucker new clients into signing for the overpriced office.
The pay is very low for the responsibility level and no opportunities for any k
Consno regular lunch break, more tasks than possible to fit into 1 day, selfish managers, unsupportive corporate staff
Arrive to work by 8:15 AM in dress code
Dress Code: Black, Gray, Blue or Brown Suite with matching shoes and a white or light pastel colored shirt with no designs
-Unload the dishwasher
-Reload the dishwasher with dishes left in the sink overnight
-Stock the copier
-Deliver newspapers to client's offices
-Open the conference rooms
-Walk thru the center and make sure there are no lights out or other maintenance/ housekeeping items that require attention
8:30 (fifteen minutes later)
-Phones on, be at your desk in your suit (yes jacket all day) to turn on the phones and greet your clients
-In between answering the phones and helping your clients, work on the center collections, program phones, do the online training (if there is any)
-post ads on Craigslist
-Set up offices (this means moving furniture in your suit and light color shirt)
-deliver client packages to office
-go get mail from the mailroom then sort and deliver it
- kitchen from dishes left the night before
-submit tickets to offshore billing department, be sure to include as much info and make the ticket as clear as possible so that it is not rejected or it will be sent back to you or simply deleted with no resolution
-program new cleint phones
-set up new client internet
-check center inbox for new agreements
-set up new client files
-submit bills for AR to pay
-order catering for meeting
-check kitchen (recommend that you check kitchen minimally every 30 minutes
ProsYou do a lot: maid, receptionist, programmer, internet expert, accountant, customer service, sales person, furniture mover, copier repair person
ConsYou do a lot: maid, receptionist, programmer, internet expert, accountant, customer service, sales person, furniture mover, copier repair person
This is an easy admin job; pay is decent, but upper management is completely out of touch. Company culture is mostly based on favoritism and friendships, which means that more knowledgeable/experienced candidates are passed over for qualifying positions; and tenure DOES NOT EQUAL KNOWLEDGE/BEING QUALIFIED. Policies, procedures, and rules change ALL the time, most of which could be streamlined to function more efficiently and better serve clients and employees. Duties are passed back and forth between sales & operations too often. No one is held accountable for mistakes or lies they tell, operations is always to blame and then has to fix the mess the sales manager created by making deals that cant be or are difficult to fulfill. Management makes everything extremely stressful, everything is about the bottom line, ALWAYS. Costs are cut often, and then funds are spent on "changes" that get scrapped in a few months anyway. Operations mangers DO NOT support or advocate for their subordinates in any way. They don't listen to your concerns or respect your opinions. Some employees can tell their managers what they aren't going to do and get away with it, while others are forced to put their health at risk during a global pandemic in order to keep their job. A good center manager will teach and support their assistant, a bad one will show you enough to have you doing all of the work that they don't want to do. Turnaround is high. Most enjoyable part of the job is the clients that actu
ProsDecent pay, ok benefits, good holiday schedule
ConsPoor management, poor company culture, stressful environment
An awesome business module with endless networking opportunities!
A typical day at work would consist of first checking in with the AVP (Area Vice President) to see what she needs and follow-up on any pending projects. Next, begin morning preparations of my location to ensure that we are ready for an 8:30am start. Once we are open then I oversee and assist with any scheduled meetings. Ensuring all presentations, meeting/conference rooms, catering services, inner city travel arrangements, etc. are confirmed and prepared accordingly. My EA expertise is not limited to the C-Level staff of my employer. Many of the client/business owners that have yet to hire staff, all currently utilize me as an extension of their organization.
I have learned so much about how to effectively and successfully run a business. As well I have learned the ins and outs of multitasking and why it is such a valuable skill in today’s work force. Furthermore, I’ve have a much better understanding of C-Level and middle management staff and their immediate needs as it pertains to the business.
Management with my current employer has changed tremendously over the past 8+ yrs. The current management model that has been implemented is not the best, but it appears to be working somewhat effectively. Although the biggest concern regarding the Management and Sales Teams would be the lack of incentive for the work they have done. Incentives (large or small) are a great way to motivate your team and retain the best talent in the industry. To not reward should be a crime an
Working for my prior company provided a lot of diversity not only in the clientele that I served but in my daily work flow. Every day, I would tour clients of our business centers, prospect for new business through networking organizations, develop relationships with commercial real estate brokers, create and implement individual marketing plans and meet with clients to gain their referrals. Often I would work with team members to improve customer service practices and work with our center operation teams on billing questions and overall client satisfaction opportunities. My 13 years with the organization taught me that it is OK to ask many questions as to why a person is potentially buying from you to learn more about their true decision factors and also why they are not. Then that is where my job kicked in. I then had to turn a "no" into a "yes". My professionalism has come from the early on teachings in that I received that the client always comes first.
Management has bit to be desired. They manage by fear and by intimidation. After many years with the company, I was very well aware of my job and what my goals were and on a continuous basis I achieved and exceeded my goals. However weekly and sometimes daily our goals and expectations were "beaten" into us. Despite the managaement style, my co-workers were what kept me going. As I manager early on, I was able to surround myself with postive and goal oriented people. Achieving area success can only be done as a team and i
Prosdiverse schedule, co-workers, benefits, product line
A typical day at work would be answering incoming telephone calls on reception offering meeting room services to in house clients and also potential clients wanting to buy offices with Regus.
I also manage my work load by prioritising, this can start from looking after a meeting room client or ordering stationary and supplying catering services, to showing business lounge users our services with Regus. I would also man reception whilst providing a admin service to all inhouse clients, this could be from photocopying documents to binding to setting up new account files and distribusting incoming and outgoing post.
I also deal with any IT, Telecom problems the client may be experiencing that day, this includes patching telephone and IT connections in a Comms room and relaying the information back to a Regus IT Team to investigate. This usually takes up to 48 Hours to get resolved if not quicker.
I have learnt a lot of administration skills from the current role I am in.
I have also learnt to work well within a team in many different ways.
I enjoy being part of a team as it is more rewarding after centre targets have been met.
Id say the hardest part of my job can be dealing with customer complaints as of the lack of training in this area and find it frustrating when it has to be passed onto someone else to deal with after many efforts to get a customer complaint dealt with, however there has been a few occasions when I have used my own initiative to try and g
ProsFree Parking and Bank Holidays
Questions And Answers about Regus
If you were in charge, what would you do to make Regus a better place to work?
Asked Sep 29, 2017
To make Regus IWG a better place for employees, I'd ensure that the center team members (Community Associates and Community Managers) are fully supported. Those individuals are essentially the face and voice of the company for clients that hold office space with Regus. The people in those positions are usually taking all of greif from those clients when things go left. And things go left more times than you think due to transparency deficiencies when it comes to changes with client agreements, pricing, and policies.
If Regus leadership truly wanted to have a better work environment for both their clients as well as employees, they will need to be more forthcoming when changes are made versus standing hard ground on the fact that anything is "subject to change without prior notice". This would eliminate most of the issues that plague the employees and they'd possibly be able to retain employees for a much longer time.
Answered Oct 27, 2021
They need better Community Managers & Better Team leaders. They have different clusters and some of the Team Leads are fabulous; but mine was a true liar. He lied to clients and to his staff.
Answered Apr 21, 2020
How are the working hours at Regus?
Asked Aug 24, 2016
37.5 which is ridiculous because every other business gives you 40 hour
Answered Mar 8, 2021
There is a 40 hour cap due to overtime laws in this state. But the actual job calls for at least 42.5 hours in order to be open ion time so a bit shady and skirting the law.
Answered Sep 21, 2019
What is the best part of working at Regus?
Asked Oct 10, 2019
Answered Apr 1, 2022
Answered Mar 9, 2022
How do you feel about going to work each day at Regus?
Asked May 21, 2017
In the beginning it was great. Then when I noticed the lack of support when issues went wrong I immediately regret applying. Also they don’t want you working 40 hrs a week.
Answered Sep 5, 2019
Unfortunately, I dreaded it
Answered Sep 2, 2019
On average, how many hours do you work a day at Regus?
Asked Apr 26, 2017
Work part time 5 hours per day 5 days per week; not enough work for 25 hours in this Center so spending too much money on transportation and too much time; the employee should be able to flex those hours within 3 - 4 days/week if the work is not enough. Part time should not have to mean 5 days per week.