Overall Reviews at Rent-A-Center
Customer Service Account Representative | Williamsport, PA | Jan 8, 2020
A very confusing and rudderless company to work for.
There is a clear lack of vision at the top of Rent-A-Center and their focus and goals change on a whim. I'm not sure where it starts, but it definitely takes it's toll on store managers who are under constant pressure to push horrible ideas passed down to them.
It is a very odd and inconsistent culture. They say all the right things to recruit you but you find out quite quickly it is all just talk. They say they want people with families. People who want to grow roots. Things of that sort. But the work/life balance is atrocious.
My location is open from 9AM to 7PM which means, your entire day is shot. You cant get things done in the morning and getting out at 7 leaves you unable to do much at night. They are closed Sunday which makes getting time you need off an extreme pain as you only have 1 day off of flexibility and even that is not very flexible at all. You also do not get consecutive days off because Saturday and Monday are their biggest money days as Saturday payments are due and Monday is all about making those extra collection calls to the people who didnt pay Saturday. This also means they despise giving you Friday, Saturday, or Monday off and if they do. So your days off never really feel like a day off.
Growing up in a different state with the majority of my family still in NJ, getting there for holidays, especially birthdays, is difficult. Birthdays are a definite no. I missed Thanksgiving as well. Unless i feel like driving 3 hours there and back in ...more
Account Representative | Plattsburgh, NY | Jul 9, 2019
Up and down
So many up and downs.
The hours will drain you! I mean, it’s great if you want overtime everyday but for $13.00 an hour and 10-13 hours a day. It isn’t worth it. BIG WARNING! You will have no personal life. The hours you are expected to work there is ridiculous! If you are asked to stay late. Even if you said yes 20 times before and say no once. Even if it’s a prior commitment like doctors appointment or second job, they will lose their marbles on you for no being able to. “You were told you must have open availability!” Yes, but that doesn’t mean I can’t have a life or go see my doctor. You gave me a schedule and that I shall follow. If I can’t stay late 1 day out of 30, it shouldn’t be a big deal.
Even if you stay late everyday to help out, you won’t be shown appreciation for that in any way.
Sales manager and store manager never really had to help with anything out of the store. They would over pack the delivery schedule and expect it all done it short time. Many times, lunch was skipped and you had to eat while driving.
As an account rep, you are expected to help with collections, do 5-8 deliveries a day(some over an hour apart. Location wise), help keep the store picked up and cleaned, do pick ups when called and demanded to do by manager, get sales on the week, help with store things (such as cleaning and cash handling).
**even if you managed to hit your sales numbers all month or even quarter, no commission or bonus for it. Only person who gets any ...more
Account Manager | Georgia | Sep 9, 2018
Numbers matter, not the employee
RAC would be ok if it could somehow implement a real work life balance. We spend a majority of our time at work and because of this our families get neglected. If we don't get numbers we are forced to stay extra hours on top of the crazy hours we have to work on a daily basis. Upper management really don't care about anything personally that we have going on outside of RAC, because at the end of the day its all about getting a NUMBER by any means necessary. It doesn't matter if we don't get to see our kids/wives/girlfriends/husbands ect, because that NUMBER is all they care about. There should be a way that we can alternate working Saturdays. It's hard not being able to see your kids football games week in and week out. We work every Sat in a calendar year unless you happen to be on vacation, which is sad. There has to be a way to help our work life balance because there is absolutely not one in this company. Its always difficult to have to hear your child ask you are you coming to their game, and your only response to this is "NO, because you have to go to work. I do believe RAC has the ability to be a good company. The best part about this job is having the ability to help customers get that item that they have be wanting for some time and to see that smile on their faces as you know you did something special for someone so that feeling that you have inside is one that cant be described. My only issue with this company is the lack empathy they have for their employees. We ...more
Proshelping people, getting paid weekly, and the benefits
Consno work life balance, upper management disregard to lower level employees, work every Saturday, exposure to bed bugs, rouches, mice, and inhumane conditions
Store Manager | Des Moines, IA | Jun 18, 2019
My Time with Rac
I worked pretty much from 830-730 every day besides Wednesday's and Sundays. I'd come in each day and get out my safe. Print out reports to review the previous days performance. Then look at my schedule for the day to ensure it was layed out properly. Once my guys got to work I'd have someone prepare the bank deposit then we would immediately start on past due calls. Once calls were done one person would go to the bank and I'd have my delivery guys prep and load the truck for our first delivery and I'd have my assistant do task specific to their title. So my sales manager would approve order forms for clients who needed approved, or my credit assistant would prepare collection runs that needed done throughout the day. From 11-1pm everyone would get a lunch and the day would begin. I'd deal with walk in sales throughout the day as well as web orders. The phone would ring a lot and the objection was to hit a sales goal that was expected daily as well as hit a credit expectation meaning having a only a certain amount of past due clients by the end of the day. This was the main goal for our business. I learned how to deal with people on such an intimate level and built very strong relationships with people. I learned how to build rapport with my employee's but also earn their respect. I learned after 7-8 years of being a manager how to properly motivate people. I created a work culture and was able to motivate my guys to try and get to my position one day via my own experiences a...more
ProsEmployee purchase program, paid weekly, middle of week off, good beneftis and 401k program.
ConsLongs hours, collections, at times tough physical labor
Credit Manager | Radcliff, KY | Nov 6, 2018
productive and fun work place
A typical day at work consist of:
clocking in,doing collection phone calls with the intention to get customers to make their payments on their past due accounts,pulling customer files who are past due, contacting customer to make payment arrangements on their account within allowed company guidelines, also you answer incoming phone calls and assist customers or potential customers who call in inquiring about merchandise or their accounts if they already have merchandise with us, throughout the day you will assist rest of employees with the overall function of the store along with each employee being held responsible for selling merchandise each day to meet daily sales standards set by the company, some days you will be helping do deliveries of merchandise. days store has freight delivery then you will unload freight truck in the backroom. throughout your week you will do home visits to customers who refuse to answer your calls or call you back when their accounts are pst due. overall you will work with a group of 5 employees in the store who carryout daily tasks that keep the store operating on any day.
while working for rent-a-center the sky is the limit when it comes to promotions within the business, you are in control of how fast you want to advance within the company as long as you are a hard working person then you can be promoted quick in this company if you choice.
Usually the hardest part of the job is simply carrying merchandise when your doing either deliverie...more
Prosgreat benefits, guaranteed hours, weekly paychecks, advancement opportunities
Conswork schedule consumes your whole day and most of night. (8AM-8PM)
Credit Manager | Streator, IL | Feb 13, 2019
Ok job if you can handle it
My hours are vary between 9am and 8pm. I usually work 9-11 hours a day with a 1 hour unpaid lunch. I was given training in driving Rent-A-Center's delivery truck as well as basic training in loading and delivering merchandise. Sometimes, we have to drive to stors in other cities to deliver/pick up merchandise from there. I'm also in charge of managing customer's accounts there and contacting past due accounts by both phone and in person at their homes. The job itself is Ok, but with the hours there, it does make it somewhat difficult for planning activites at home. I enjoy doing the driving and delivering merchandise but I don't enjoy dealing with past due customers. Some customers can be very difficult to deal with, especially those who don't care if they're late and pay whenever they please. One issue I have with the job is there isn't enough communication between workers. Some workers/managers will contact a customer, but not note their acct to say they've already spoken to them. So when I contact the same customer, they get upset because they've already had the same conversation and makes me look foolish because I didn't know it had already been taken care of. I'm currently employed there, but I'm looking elsewhere for work for a few reasons. One is my life is currently unable to work for medical reasons and I need something that pays better. Another is there are rumors of several Rent-A-Center stores closing and I don't feel like my job is safe.
Proslike driving in the delivery truck, decent pay
Conslong hours, lack of communication, tough dealing with difficult customers
Store Manager | Florida | May 3, 2019
Horrible work environment!
At this company you are a number, not a person. You could work there 20 years and they will turn around and stab you in the back so to speak at any given moment. Poor upper management, always in constant threat of your job, zero sick days for store managers, store managers are paid salaries and required to work 50+hrs without overtime pay, penalized for not getting a percentage of customers to pay on a daily basis like you can totally control when a customer pays a recurring bill lol. When help is hired, it's part time help but if you are not within the credit standards (people making their payments) you must stay late and get the number somehow even if you have to go out alone and repossess furniture, stereos, fridges and things like that without help. This place is a joke, they claim to be helping people also but with their new pricing structures in the last few years, they are actually nickle and diming low income customers to death and charging more than double of what the item is actually worth so be ready to try and explain to customers why the items are priced so high and be ready to be reprimanded when you don't get at least 5-7 sales a day. I could go on and on for ever about this workplace but I'm done. Thank God I left. I actually see my children awake now that I don't work there...
ConsSometimes no lunch, 12hr days for management, no sick days for managers, constant job threatening, poor management, no work/life balance and so on...
Sales Manager | Michigan | Aug 14, 2018
Sales Manager Review
Job duties were achievable and scheduling was consistent. No Saturday's off per district manager orders. Sales expectations were ridiculous and those unable to achieve good numbers are threatened to be placed on a performance plan. Majority of customers are return customers and sales managers are expected to convince them to rent another item when they payoff, even if it isn't realistic for the customer. Items are usually twice the price of a normal store so sales can be difficult to achieve. In my opinion rent-a-center harasses customers that have not made their payment in advance. Even when a customer is coming due that day we are required to call and request payment. Telemarketing is an overused tool, people are called so often that they usually either decline to answer or ask to be taken off the call list. Yet if you can't make a sale over the phone district managers want you to be coached on an effective way to achieve sales. Overall from my experience I felt like a vulture trying to get sales, undervalued, threatened with performance plans, after 4 months I felt miserable just going to work and lacked motivation due to the outrageous sales expectations knowing full-well that the sales that did go out probably couldn't afford them. Good luck to all who are interested in working for a failing company that is grasping at straws for who to sell to.
Constelemarketing, outrageous sales expectations
Account Representative | Illinois | Aug 26, 2018
Hard and stressful
I worked rac for almost a year, this job is not for the easly tempered. U will be doing almost everything in the store and out. U'll go in every morning and make calls to past due customers, every day! And yes u will occasionally get cursed at and yelled at. So that's the start of ur day. Next u'll start the ddp, the schedule for delivery and pick up. At the store I worked at it was always packed full! U'll be delivering full bedroom sets, couches, refrigerator's, stove's, washers and dryers. U'll also set everything up. Not all Houses have big doors, it's very rare to get product into a house without a pinch. Oh I forgot to mention u'll also be knocking on peoples doors who are past due as well, when u call ur manager and tell them nobody is awnsering the door, they tell u to keep knocking and bugging the past due customers. If the customer does awnser the door and does not have the proper amount due, u then will tell the customer ur picking up whatever they are past due on, right there on the spot. It could be a full living room, bedroom, washer, refrigerator, doesn't matter. U could also be getting off work after a 10 hour shift and at the last minute ur boss could tell u to go pick up a full house of stuff. U don't get off till they say u do. This job can also be very dirty, people's houses u are delivering to or picking stuff up from are not always clean. U will see bugs.
ProsPay is good
Delivery Driver | Frederick, MD | Dec 13, 2019
reclaiming property on unclaimed bills
As a deliver driver I remember picking up furniture from several families weeks after delivering it to them based on their financial needs which was mostly consensual. occasionally we would have to deal with hostile customers who rented electronics and simply refused to pay for months in an attempt to obtain the companies property back.
However this one particular incident I recall only having one like it by far an older couple farmer and truck driver and his wife bless their hearts were genuine god fearing country folks one had come down with cancer or some other medical emergency that left one in the hospital for weeks, the other naturally by their side... they did what any normal person would do when they think that their loved one might not make it till tomorrow didn't check the mail for two weeks, or answering machine at home, they also had no income for those two weeks, as well as major medical bills anticipated. The couple had no cell phone naturally given their age so the company could not make contact. which meant we had to go out to the boonies (an hour drive) to make contact and attempt to recover property. As a guy who got paid 11/hr for a college summer job I was not in good faith trying to repo a T.V. from this couple two days after them finally getting home and one ordered to rest and recover after only being two weeks late on payment.