Ricoh

Working at Ricoh: Company Overview and Reviews

Ricoh
Ricoh
3.4
3303 reviews
Ricoh Ratings
3.4
Average rating of 3303 reviews on Indeed
3.4Work-Life Balance
3.3Pay & Benefits
2.9Job Security & Advancement
3.0Management
3.2Culture
Headquarter
3-6, Nakamagome 1-chome, Ohta-ku, Tokyo, Japan
Employee
1,001 to 5,000
Revenue
More than $10B (USD)
Industry
Computers and Electronics

Popular jobs at Ricoh

 Average SalarySalary Range
Mailroom Clerk
59 Salaries reported
$15.73
per hour
$7.85-$24.35
Account Executive
4 Salaries reported
$40,450
per year
$14,000-$85,000
Service Technician
1 Salaries reported
$13.40
per hour
$7.25-$20.10
Site Supervisor
2 Salaries reported
$16.50
per hour
$7.25-$30.10
Specialist
5 Salaries reported
$35,800
per year
$14,000-$75,000
Salary Satisfaction
49%
Of the employees are satisfied about their pay
Based on 2112 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Ricoh Reviews

Popular JobsService TechnicianField RepresentativeCustomer Service RepresentativeAccount ExecutiveSite SupervisorSite ManagerMailroom ClerkSenior Service TechnicianField Service TechnicianDocument SpecialistAccount ManagerManagerSenior Client Service SpecialistSenior Site SupervisorSupport SpecialistTeam LeaderCall Center RepresentativeLegal SecretarySales RepresentativeService ManagerTechnical SpecialistBilling SpecialistMachine OperatorOrder ManagerProduct SupportReceptionistSales Support RepresentativeTechnicianProject ManagerSenior Support SpecialistShop TechnicianDelivery DriverOperations AssociateOperations ManagerSales ManagerSenior Billing SpecialistSenior Sales SpecialistSupervisorAccounts Payable ClerkAdministrative AssistantAnalystBilling ManagerCopy Center AssociateCourierField TechnicianOffice AssistantOffice ClerkProduction SpecialistSenior CoordinatorSenior Customer Service RepresentativeSenior ManagerSenior ReceptionistSenior TechnicianWarehouse WorkerAccount RepresentativeCustomer Care SpecialistData Entry ClerkDispatcherExecutive AssistantFleet ManagerInformation Technology SpecialistMarketingOffice ManagerOffice SpecialistPrint TechnicianSenior Information Technology SpecialistSenior Office SpecialistSenior Operations ManagerSenior RepresentativeSolutions EngineerTechnical SupportTechnical Support SpecialistAccounts Receivable ClerkAssistant ManagerAssociateContent StrategistCourier DriverCustomer SpecialistDirector of Business DevelopmentFSRFacility CoordinatorField Service EngineerFinancial AnalystFirst ResponderForklift OperatorHuman Resources SpecialistImaging SpecialistInside Sales Account ExecutiveInventory AssociateInventory ManagerLegal ReceptionistLiaisonManufacturing SupervisorMerchandise Flow Team MemberON-SITE SPECIALISTOn Site SpecialistOn-Site TechnicianOperatorPrinterProgram ManagerReceiving AssociateReceptionist/Administrative AssistantSales ExecutiveSales SpecialistSenior Accounts ReceivableSenior Delivery DriverSenior Field TechnicianSenior Financial AccountantSenior IT ManagerSenior Product ManagerSenior Project ManagerService Delivery ManagerService Technician IISolution SpecialistSolutions IntegratorSupport AnalystSystems AdministratorTraining SpecialistWarehouse SupervisorAccount AnalystAccount SpecialistAccounts ExecutiveAccounts Receivable ManagerAdministratorAftermarket SpecialistAlmacenAnonymousApplication SpecialistArea ManagerAssembler/PackerAssembly OperatorAssociate ManagerAssociate Project ManagerBatcherBid ManagerBilingual Call Center RepresentativeBilling AdministratorBilling AnalystBindery WorkerBranch ManagerBusiness AnalystBusiness Development ExecutiveBusiness Development SpecialistBusiness Process AnalystCCO RepClient AdvisorClient ExecutiveCommercial ManagerConference CoordinatorContent MarketerContent WriterContract AdministratorContracted EmployeeCopier TechnicianCorporate ReceptionistCrew MemberCustomer Care ManagerCustomer MasterCustomer RepresentativeCustomer Service SupervisorCustomer Service Team LeadCustomer Service TechnicianCustomer Support RepresentativeCustomer serviceData AdministratorData CoordinatorDay PorterDesign EngineerDesignerDigital MarketerDigital Transformation ConsultantDirectorDirector of Financial Planning and AnalysisDirector of OperationsDistrict ManagerDocument ProcessorDriver AssistantElectromechanical level 3EmployeeEngineerEnvironmental EngineerEquipment Service TechnicianEvent ManagerEvent SpecialistExecutiveF.S.R. RepresentativeFDIC ContractFacilities ManagerField ManagerField Sales RepresentativeFile ClerkFleet AnalystFloor SupervisorFormer memberFsrGCSEGIS SpecialistGlobal Mobility SpecialistGlobal Technology ExecutiveGraphic DesignerHealthcare SpecialistHelp Desk AnalystHelpdeskHost/HostessHuman Resources ManagerI don’t want to shareITIT AnalystIT AssistantIT SupportIT TechnicianImplementation SpecialistIncident ManagerInformation Systems TechnicianInside Sales RepresentativeIntegration ManagerInternJefe de ventasKEY PERSON LEADERKlantenadviseur (m/v)Lead DriverLead InstallerLead OperatorLeadership Team MemberLeasing SpecialistLine LeadLine OperatorLogistics SpecialistMAILROOM SPECIALISTMail CarrierMailroom TechnicianMaintenance TechnicianMarket ManagerMarketing ConsultantMaterial HandlerMedical Records SupervisorN/ANOSNetwork AdministratorNot DisclosedOPERATOROffice AdministratorOffice CoordinatorOffice SupervisorOn siteOn site SpecialistOn site technicianOn-Site RepOn-Site SpecialistOnsite AssistantOnsite Senior SpecialistOperator 1Order ProcessorOutside Sales RepresentativePackerParalegalPermanent Part-Time Ricoh EmployeePlannerPorterPremises ManagerPricing AnalystPricing ManagerPrint & Mail servicesPrint ManagerPrinting and MailingPrintshop ManagerProcessing ClerkProcessorProduct Marketing ManagerProduction AssociateProduction CoordinatorProduction ManagerProduction TechnicianProduction WorkerProgram SpecialistProject Manager/Business AnalystProposal ManagerPurchasing ClerkQuality Control InspectorRegional ManagerRepair TechnicianSAME AS ABOVESSESales AssociateSales DirectorSales EngineerSales ProfessionalSales Support AnalystSales and Marketing ManagerScanner OperatorScanning DocmentsSchedulerSenior Account ExecutiveSenior AdministratorSenior AnalystSenior AssociateSenior Audit ManagerSenior BillerSenior Billing AnalystSenior Billing RepresentativeSenior Business AnalystSenior Business DevelopmentSenior Business Development ConsultantSenior Client SpecialistSenior ConsultantSenior Contract AdministratorSenior Corporate AccountantSenior DispatcherSenior Executive DirectorSenior Field Service EngineerSenior Financial AnalystSenior IT SpecialistSenior Internal AuditorSenior Onsite SpecialistSenior Operation SpecialistSenior Procurement SpecialistSenior Production SpecialistSenior Project SpecialistSenior Sales ExecutiveSenior Service AssociateSenior Systems AnalystSenior Team LeaderSenior Technical LeadSenior Technical SupportSenior Visual DesignerSenior Warehouse WorkerService DispatcherService EngineerServices ExecutiveServices Solutions ExecutiveShift ManagerShipping and Receiving ClerkSite EmployeeSite RepresentativeSlitter OperatorSoftware AnalystSpecialistSpecialist -Interface/AP Banking/ SOSTSpecialist ISpecialist Order CoordinationSpecialist, Order CoordinationSpecialist, Order CoordinatorSr. Op specialistSr. onsite specialistSupervisor KetchumSupply Chain AnalystSupply ManagerTechnical AnalystTechnical EngineerTechnologistTechnology ServicesTerritory ManagerTerritory SalesTitle SpecialistTransport ManagerTransportation SupervisorTransportation TechnicianTruck DriverUser Experience ManagerVarious PositionsVarious Positions HeldVice PresidentWarehouse ClerkWarehouse LeadWarehouse Managerclerkintervieweemanagern/a
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Overall Reviews at Ricoh

4.0
Director of Operations | Atlanta, GA | Dec 3, 2019
A great, stable company
Ricoh is a great, stable company with tremendous people at all levels. I enjoyed working with great people all over the world. There are many different facets to the business and avenues to explore. Workforce mobility however is a challenge within the organization, but I believe they are working on that.
2.0
Sales Representative | Cleveland, OH | Oct 25, 2019
Poor management
Lack of strategic thinking. Japanese company with lack of understanding of U.s. market . Continual turnover with lack of empathy for customers and work force. Inability to transition to a service based provider.
4.0
Customer Care Manager | Tucker, GA | Feb 20, 2020
Relaxed workplace, yet productive
Working the 1100-2000 shift allows for a lot of flexibility for work/life balance. The relaxed environment as well as the productive atmosphere creates a great place to work. The only concern is the differences in management as well as the lack of communication.
ProsRelaxed environment
ConsManagement, communication
2.0
Order Processor | West Caldwell, NJ | Dec 14, 2019
The Japanese view Americans as lazy and wasteful so you can imagine how they view majority’s...now you fill in the blanks !
As a whole...the company is like ever other company...just know if your a majority advancement will not be an option for you...so if your comfortable with just getting a check then this the company for you
3.0
Service Dispatcher | Nashville, TN | Dec 10, 2019
Laid back environment
I was tasked with learning the job without on the job training consisting of billing and other application management. While my position was PSS1 (Print Support Specialist 1) my duties were not of the position but that of collecting meters across 500+ printing devices and meeting with department heads to verify billing for "prints per click". With this position, I was able to rectify $100K in billing corrections owed to Ricoh from Metro. After metro moved to a new contract, I was able to make the Dell account for Ricoh profitable for the first time since the contract's inception by billing out labor as needed for event setups on a one person basis rather than using excess labor that was unnecessary.
1.0
Office Manager | Los Angeles, CA | Mar 3, 2020
Horrible mgmt
The company itself is not a bad company but when their management is in an essence the face of the company... Well, let's just say Ricoh needs a SERIOUS facelift.
4.0
Mailroom Clerk | Lewisville, TX | Jan 7, 2020
fun people to work with
Great people to work with. team mates really help each other. Onsite manager is very easy to talk to. Onsite Supervisor is always there when you need assistance.
3.0
Account Executive | San Francisco Bay Area, CA | Nov 16, 2019
A typical day is cold calling and scheduling meetings. Management is helpful in supporting your efforts and closing the sale.
Ricoh provides an exceptional and extensive sales and product training program for each employee. There are tests which can include role-play after each subject.
3.0
Account Executive | Albuquerque, NM | Apr 10, 2020
Past its prime
Ricoh was once a good company that one could be proud to represent. Since 2017 when they cut loose almost the entire US sales force, they have completely ignored customer relations.
2.0
Field Manager | New York, NY | Jan 21, 2020
A Demanding Environment
They Offer a lot of technology to a Corporate levels in Japan what you get in the NY Metro Area there are Leaches that dress the part. Good Company Horrible Management. However great upcoming younger prospects that are devoted to the Company.

Questions And Answers about Ricoh

Why did you leave your job at Ricoh?
Asked Mar 27, 2017
Manager was very hostile and non supportive. The work was decades old and not challenging. To survive the position, I had to become silent and someone Im not.
Answered Jan 12, 2020
My voice wasn't taken into consideration. I was put in a position where I would be given and assistant but was not allowed to give my two cents about who it would be. Instead I was given someone I knew personally and did NOT want to work with. This employee eventually became the sole reason I left the company.
Answered Jan 9, 2020
What advice would you give the CEO of Ricoh about how to improve it?
Asked Mar 23, 2018
How about a raise of more than 15¢
Answered Jan 9, 2020
Fire and sue for malfeasance every IKON manager brought on board. Bring back employee surveys.
Answered Dec 21, 2019
What is the most stressful part about working at Ricoh?
Asked May 17, 2018
Trying to please impossible clients
Answered Feb 11, 2020
Management does not care about the well being of the employees
Answered Jan 9, 2020
What tips or advice would you give to someone interviewing at Ricoh?
Asked Feb 19, 2018
Look somewhere else unless you are deperate to find a job...they are losing money and are only replacing people that they have laid off at half the salary. No innovation.
Answered Mar 1, 2020
Go somewhere else that actually cares about customer service.
Answered Dec 21, 2019
If you were in charge, what would you do to make Ricoh a better place to work?
Asked Mar 8, 2018
Fire every IKON manager brought to ricoh. Their toxic work environment at IKON has ruined ricoh.
Answered Dec 21, 2019
Communicate more with my employees and respect their opinions, Provide and promote within the company.
Answered Aug 11, 2019