I have worked at River Island for 3 years as a part time sales assistant. For the majority of the 3 years I have worked there I have thoroughly enjoyed my shifts, the management are always there to support you and give you feedback and advice. The tasks are often initiative based which I really enjoy as you can take your creativity and customer service to the level you'd like. The hours aren't the best for a part time assistant, including mostly night shifts running to 10pm and also unsociable hours including evenings and weekends, however this is the nature of a retail position and the managers and other staff members are always more than happy to discuss these working patterns with you as an employee and work around your current lifestyle which is greatly appreciated as an employee.
ProsCustomer service experience, no day is the same, free uniform allowance, staff discount on all products across all departments.
ConsUnsociable hours, Long hours, Weekends and evening work.
Product Service Manager | Deputy, IN | Sep 23, 2015
Excellent Company To Work For...
I love my current role in River Island, there is no such thing as a 'typical day' as everyday is different in retail Management from sickness to holiday cover, the lead up to christmas is my absolute favourite due the speed that is required to meet all demands and reach respected targets and personal goals. I've learned so much about the management side of the business from KPI performance to staff which I will take with me to whichever position I pursue next. Retail offers a wide variation of co-workers all with their own thing, from bubbly personalities to great craftsmanship and hard labour. The hardest part of the job would have to be, staff headcount and lack of hours authorised to use, as previously mentioned, my favourite and most enjoyable part of the job is the christmas period as I excel in fast paced environments and hard hitting deadlines.
All in all, it is a great place to work.
River Island gave me opportunity when I needed it and I went on to be a successful store manager. I wouldn't have left if the store hadn't closed.
The overall culture of the company is very good, they listen to their managers and make changes to make the job better and more productive. The wages for staff are above national living wage and there are opportunities for progression if you want them.
Area managers are supportive and fair.
ProsDiscount, uniform allowance, career progression
ConsCan be a bit samey if you are in a small storw
I worked as a Christmas temp. The shifts where mostly 4 or 5 hours. The longest day I had was Boxing Day where I worked 8 hours but was paid double. Pay was £7.55 per hour for 18 - 20 year olds. It was good overall there just wasn’t much to do. I was asked if I wanted to go home early a couple of times because there were too many of us and not enough work for us to do. I would recommend it. The pay is good and the work isn’t hard at all.
Working with River Island was a great experience because I have a passion for fashion and I got to learn new things, the staffs was very helpful and welcoming. the hardest part of the job was on the Christmas holiday, trying to make things go to plan, trying to satisfy the customers, controlling the fitting rooms, Etc. The management was very good. The most enjoyable part of the job was getting the job done and getting paid at the end of the month.
There isn’t much progression within the company the hours are terrible as in they can’t Enhance hours but will employed new people 2 hour shifts are a joke good staff discount and some nice people to work with. People are expected to do jobs which management should carry out but are not paid the same
I enjoyed working with RI in Manchester UK.
I joined RI in 2008 and left 2011 to return to my country.
River Island is a great place to work. The Management is fantastic and the work environment is secure and interesting.
Enjoyed good team spirit with other employees of the company.
I worked in River Island for a whole year and I would DEFINITELY NOT recommend it whatsoever. I worked in the Cardiff store in St Davids. Managers (mainly the higher up managers) were extremely rude on shifts. I came onto shift the one day and two of the managers stood on shop floor at the front of the store in front of customers and other staff and made me cry. They shouted at me for not taking overtime on a certain day and made out that I was lying that I had agreed to do it. I started to cry and they told me to carry on sorting shoes. I went to the back stock room and told a manager I trusted and cried to her out the back, the one manager that made me cry then came and told me that it wasn't just me and that they expect all staff to pick up extra shifts during the sale period. Two other managers that I walked past looked at me crying and turned a blind eye. I continued to cry on shop floor and the one manager that made me cry at the beginning of my shift pulled me to the very front of the store and told me to stop crying because "nobody died" and that she did not agree with me saying no to overtime because I was meeting a friend that evening and said that my priorities should be with River Island, even though I had also made these arrangements beforehand and they expected me to cancel on my friend. I didn't do this and after that I went home crying my eyes out wishing I had quit on that shift. My mum was absolutely disgusted with how they treated me and wanted to complain
I arrived at work at 8.30am with two other managers before the store opened at 9am, to discuss the targets of the day and count the floats to go into the tills. Once the store opened each manager would perform a 'walk-through' of their department and write down what tasks needed to be completed that day. They would then be allocated to other members of staff to complete, although big roles we would do ourselves.
My role was different everyday, and I worked wherever was needed. This could be on the tills serving customers, on the fitting room, on specific departments, dressing mannequins in the windows, in the stockroom, in the office or managing the floor. If there was a delivery, there was priority to place new stock on the shop floor, so customers would see it. We would also need to sort departments into 'looks' so outfits and themes were placed together to make it 'shoppable' for customers.
If a sale was coming up, we would need to scan every item on the shop floor and prepare sale tickets with the marked down prices. We would also need to scan every item in the stock room and do the same. The night before the sale was launched, we would prepare the store and change the layout so all the sale stock was in one area, all correctly ticketed. In big sales such as Summer and Christmas we would usually finish in the early hours!
As Senior Sales Advisor I was the lowest level of management, so did have some authority over others. I would be asked to authorise returns and deleg
Pros30% store discount and uniform allowance.
Consvery long hours - sometimes late into the night when preparing sale launches etc.
I have only been working at River island a month or so now and I am already looking for another job. It is only a Christmas temp position and I don't know if that affects the way managers treat me compared to other staff or?
typical day a meet up and team talk about targets for the day then off serving customers either on the cash desk or on the footwear department (or thrown about where ever the managers want you). Customers there are usually really lovely, don't mind waiting while you find something out, go to receive a parcel or order something in to store Etc. which I love as past jobs have differed which customer attitude.
When I had my interview the higher managers who interviewed me where really friendly and bubbly just as I was expecting and gave me a call back almost straight away to offer me the job which I was thrilled about! unfortunately that quickly changed on my first shift.
First of all you ask for help and get looked at like you're stupid! you do get employee discount which is great but it is limited so you cant just pop in over Christmas and expect to get all your presents sorted oh no. You can only spend a certain amount and it can only be on you or immediate family (mum, dad, sister, brother) which I can understand but the managers try to make it as confusing as possible to when you are allowed this discount just so you don't spend it as it doesn't enrol into another month if you don't spend it. Same as uniform allowance so for so
Prosdecent wage for 18 year olds
Consalot of short shifts. managers attitudes in genral.
Working at River Island has been an extra challenge for me whilst being at university. It has taught me the importance of being organised particularly with my time distribution and planning.
I began the job as a Christmas temp in my first year of studying, but since coming back to start my second year I have been given a promotion meaning that I now have more responsibility within the store. I normally work in the afternoon until closing every weekend. More often than not I have to help manage the shop floor, and ensure that daily goals and aims are met by all members of staff. I have a great liaison with the management within the store, which is evidential through the trust and support we provide one another, and with other members of staff as we need to communicate to one another in order for our shifts to run as smoothly as possible. Working until closing entails a number of jobs which need to be completed before the next day, for example standards of the shop need to be retained to upkeep the stores reputation. On occasions I will help cash up the tills, and assist in the banking, so I now have learned and picked up cash management skills, and increased my ability to be accurate. Lastly we have to ensure that all resources that will be need for the next working day are replenished to ensure that we can provide excellent customer service at every opportunity.
The hardest part of working in River Island is that I do not get to go home over Christmas, Easter and for t
Good place to work, but no opportunity to progress so time to move on.
A typical day at work involves placing new lines onto the sales floor once delivery has been processed, both new and replenished lines must be put out into the floor according the company's BSP (best standard of practice). While there are many areas that i can be deployed to throughout the day my main area is cash desk. I basically interact with the customers while i de-tag the product and put the sale through the till. i also get to deal with alot of customer complaints and inquiries.
I have learned alot with my time at River Island. It can become quiet stressful with tasks to be completed while all the time trying to deal with customers and give them 100% service. i have learned how to manage my time efficiently while working as both a team member and on my own initiative. Most important i have learned to do all this with a smile on my face and control how stressed it can make me.
At River Island there are four managers Ladies floor manager, men's floor manager, deputy manager and a store manager. As a sales assistant i am responsible to answer to all of the four managers. They can each in turn give me specific tasks to do and to be completed in a specific time frame. They are all treated with the up-most respect and in turn respect is returned.
Most of my co-workers work on a four hour shift. I must say everyone who works at River Island works hard and we all help each other out when possible. The main idea of this is to cut out all breaks and lunches. All the contra
ProsMy 3 days are set to wed, thur and fri, staff all friendly
ConsAs i work part-time i will never progress within the company
The job itself keeps you busy and colleagues on the shop floor are lovely. However some of the management really makes you lose a lot of motivation for the job. Over 2 years of working there i can honestly say i never once received a word of praise but managers were quick to pull you over to tell you something you did wrong. They discourage staff events and parties as if you're too friendly with each other we become unproductive! You're constantly scrutinized and if you're too busy to pick up overtime,the managers will use the fact you don't do enough overtime to deny you holidays or bully you into picking up more hours. My worst experiences include being told to come in the morning of my operation as i did not give enough notice (even though I found out with less than 2 weeks), missing a shift due to spending the night in A&E and being told "i owe them" for letting me have that shift off, the St. Davids centre telling shops to close due to icy roads and dangerous driving conditions later that night, river refused to close as it was still profitable, as a result, my journey home resulted in a car crash, no sympathy was shown. Not to mention I booked a 5 hour shift off for revision but it would only be considered if I picked up hours during the week, picked up 15 hours in the week and they then acted as if they never told me picking up shifts would make them consider getting time off (left me worse off for my exam,significantly!), on another incident, they wanted people in on
Great company only issue is they only offer 3 month contracts at a time and even though your contract may be renewed this doesnt mean you are guarenteed to stay working there as everything you do reguarding productivity is logged and if you under acheive then they give you lots of file notes, warnings and disciplinarys which cause you to worry and lose sleep over.
I arrived to work on time every shift, I am an honest worker who is friendly and spoke to all of my fellow team mates/other employee's and built rapport and friendship with a number of people there including my supervisors.
They dont seem to take into account what type of person you are and that you have done well in every other aspect other than productivity and they ended my contract because of this.
No more training was offered even though I requested it, I also asked if I could move departments as I wanted to stay working for River Island and they said no due to my productivity.
I learnt alot about distribution and how everything and everyone interlinks.
The hardest part was the physical labour. You are on your feet walking all day, picking up and loading heavy boxes with clothing. Its also very cold in winter and very hot in summer which made it uncomfortable. Reaching targets on productivity was difficult too and when I spoke with others they thought the same too.
Not many english people work there so took longer to fit in and make friends but I did in the end.
Most enjoyable part was meeting new people
Prossafe and good rate of pay
Constargets are too high and contracts are too short
The management and organisation of River Island was very poor.
When you want to take some holiday, you have to take a week at a time - if you only need one or two days you have to waste so much of your holiday in order to get it. If you are a temp then that is all of your allocated holiday.
The job offers they presented on Indeed/their website stated a specific number of hours and a specific shift pattern, but when you arrive to your interview you are left disappointed to find that you could be receiving any number of hours and a completely different shift pattern. Why advertise certain hours when you are highly unlikely to get them?
When I was called with a job offer, the store manager told me different information (which days I would be working) to what the contract I was presented with during my induction said.
After I handed in my notice, I was told that I had a certain amount of holiday left to take and that I would be able to leave my shift early on my last day. The day before my last shift, my manager told me that on top of that holiday, I had another few hours so I'd be using that up on Saturday. The issue was, I handed in my notice the Friday before therefore my contract ended on Friday - why was my holiday being used for a day I was no longer employed? When I turned up for my last day I was told I would be finishing at my normal time! It was only the day before that I had been told I would be finishing my shift half way through. Eventually it was decide
For the most part I do look back at RI with fond memories, however my particular store had a high level of management turnover which impacted drastically. There were definitely favourites, this has changed now from what I have heard however when I worked there it had a culture of management letting certain people get away with everything and others with nothing which can really impact on morale. Sometimes it felt like floor staff were punished for the high stress piled onto management. Looking more positively, there were plenty of overtime opportunities and progression could be achieved with hard work.
The brief at the start of each shift was a fabulous idea, however I would have liked more one-to-one's as sometimes staff could be criticised in front of other members of staff or customers on the shop floor which is unprofessional. Rewards wise, there was 'Employee of the Month' and encouragement to praise fellow staff for hard work however this was not always completed due to the levels of managerial staff turnover mentioned above.
I myself had wonderful thorough training, however by the time temps were taken on this had changed and I found they were on the tills with no training and it was left up to Sales Assistants to help them. This then led to resentment from certain staff and a bad atmosphere. The way they were treated by management and fellow staff was appalling at times.
The pay was great, and although it could be sometimes dull during the week as this was a qui
Typically a day as a River Island employee would vary greatly on the specific day that is being worked. Because of the time period that I was working, as well as the holiday season, it was increasingly manic and sometimes stressful. Due to my role, I was responsible for creating and maintaining a tidy and presentable department, this takes time throughout a typical work day due to the constant perusal of customers. I would also welcome and approach customers that may need assistance, as well as checking stock off of the shop floor.
During my time at River Island, I learnt a great deal about the company itself, as well as specific retail skills which can be applied to other fashion outlets and high street stores. These included the basic expectations of welcoming and greeting potential buyers, as well as occasionally offering fashion advice and opinion based on the independent characteristics of a consumer.
Management and co-workers were very different in their demeanor due to the differing roles they were placed in. Management leaders were all very firm yet generally understanding and friendly. Co-workers were exceptionally friendly and welcoming to myself and to other temporary employees. They were a pleasure to work with.
Challenges arose most often at peak sale times, there were often times where numerous customers would approach for assistance and require me to check stock or leave where I had been assigned to work. This was especially difficult if a radio or sc
ProsCustomer discount, uniform.
ConsThe temporary nature of the position
Questions And Answers about River Island
What tips or advice would you give to someone interviewing at River Island?
Asked Oct 17, 2018
Don't take yourself too seriously - its a really fun interview. Make sure you think of answers to questions such as "name a time you received excellent service" etc so you're not stuck. It'll most likely be a group interview and you'll be asked to do some form of activity like going on the shop floor and picking out an outfit for a specific event. You don't necessarily have to know everything about fashion but it definitely helps to show you have your own style and understand the brand/trends. They'll make you feel very relaxed and welcomed so dont be nervous :) its not too professional of an interview.
Answered May 9, 2019
First and for most river island is a fashion shop,as to me i would be giving a practicle kind of interview to new joiners because most of the people think having loads of clothes is what we call fashion,it's not , it's all about how u mix and much it.were as most of the do not know how to play with colours to create the best out of what they got.
Answered Oct 17, 2018
On average, how many hours do you work a day at River Island?
Asked Apr 3, 2017
It varies each day depending on your conttact, but on average around 5 hours. If you have a full day then 7-8 hours excluding an hour lunch break. Time can go quite fast and its enjoyable :)
Answered May 9, 2019
5 to 8 hours
Answered Apr 3, 2017
What questions did they ask during your interview at River Island?
Asked May 14, 2021
When they ask why you want to work here, don't say discount straight away
Answered May 14, 2021
How did you get your first interview at River Island?
Asked May 22, 2019
Answered May 22, 2019
How would you describe the pace of work at River Island?