Overall Reviews at SPECTRUM
Principal Software Engineer | Reston, VA | Dec 1, 2020
They don't care about their employees
They don't care about employees. It's like a High School Click. Toxic work environment. Management has no experience or compassion. A truly horrible experience - Check Glassdoor Reviews
ConsToxic Inexperienced Management
Quality Assurance Technician | Clearwater, FL | Feb 12, 2021
Bright house was great Charter cant run a company
After working there for over 11 years and seeing the differences between companies management i understand why charter was a bankrupt company, the job booking is horrible the raises and promotions are based on a metric system that is not always in your control and decisions are made by a corporate slum. they would rather transfer their people from out of state in charter markets to take the Florida jobs then hire with in anymore for any kind of position other then entry level. pay and benefits are the only thing decent about the company, but its all report based they will let you go in a heart beat and replace you with someone cheaper if your not on the right report or you are on the wrong report.
Prosfree cable services and pay
ConsNo room to grow, Jobs filled by corporate, will fire you for a report you never heard of just to get someone in cheaper
Bilingual Customer Service Associate | McAllen, TX | Dec 23, 2020
Free cable and internet. That is the only good thing about working there.
Densely packed with people. Everyone touches your space. Unsafe and unhealthy. You need to request a day off a month in advance and there is no guarantee that you'll get it.
ProsFree holiday dinners.
ConsAlways the same food.
Lead Supervisor | Orlando, FL | Oct 16, 2020
Run by Morons
This place was once a great place, then as the song says... Then spectrum took over. From the new confusing pricing system that is a total garbage on gold loyal customers for; new no bodies that get everything for no loyalty and will leave at the drop of a hate an come back under a different name but yet same person.
But yet that's just the start. To the absolute dysfunctional inept completely lost democrat run lunatics we called the management team at spectrum. Full of liars and snakes. Who if they dont like you will Look for anything you do to cause you headaches or deny advancement or pay increase. Yet, when you tell the HR about it. They look the other way and turn a blind eye. The the CEO an all the corporate management dont care how the place is run.
The place will stress you out to the point you commit suicide like the one guy did that spectrum will try to cover that up too.
ProsPay is ok
ConsThe management is terrible, the customers are entitled and the HR don't care
Program Counselor | Suwanee, GA | Jul 31, 2017
Worked with autistic student durind summer programs. Helped with social skills and communication skills. The most enjoyable part of the job is when you really connect with a student.
ProsConnection with students.
ConsSome student can become uncontrolable
Customer Service Representative | Flushing, NY | Nov 3, 2020
High turn over job
After having many high turnover jobs I now realize that there were good reasons why employees quit. The revolving door climate provides stability for the trainers. Spectrum is no different than anywhere else. I took the job because I needed health insurance and it ended up being so expensive that I couldn’t use it. Every time I saw my premium deducted on my paystub I couldn’t wait to find another job. Take the dental not the health insurance.
The job was a typical call center micromanaging job. The customers were usually annoyed because of the poor service and long hold time. I was empathetic, but I have a pet peeve about helping rude disrespectful customers. They tell you not to take it personal, but sorry I’m still human. I guess customer service takes a special kind of person and she ain’t me.
Bilingual Customer Service Associate | McAllen, TX | Dec 12, 2020
Great culture and fun to at
Really enjoyed working at spectrum, great culture and management. Would have like more hand on training but overall it was good and a lot of info. Would recommend to anybody if you can get hired
ProsGreat pay and benefits
Bilingual Customer Service Associate | McAllen, TX | Nov 26, 2020
Average handle time is a big stressor here. Job security is almost nonexistent
Spectrum implemented a metric system that is not used fairly. Coaching is normal every day life there. The more coaches you get , the faster you get fired. You learn what they expect from you and once you get into the groove you start to receive perfect scores, but that’s where the unfairness starts. It seems like the higher scores you have the more they criticize the littlest things. Which leads to a coaching and coaching leads to infractions, infractions lead to getting fired. So no matter how perfect you think you are they always find something to coach you about. Every coaching felt like the a count down on a bomb that was going to blow up, you just didn’t know when. From the moment you start working there, time is ticking down. The pay and the perks were good though.
ProsPay and perks
ConsWork life balance is nonexistent, If you have kids you’ll never see them, A big schedule there is from 3-11, So you only see your kids in the morning, and when they’re asleep at night
Customer Service Representative | Louisville, KY | Feb 24, 2021
Good benefits, bad workload and no flexibility with schedules
The benefits are good, and the pay.
But the stress from the work load is overwhelming.
You are given a shift whether or not it fits your schedule and are made to work it for 90 days after you start on the floor.
Which starts after the 2 months of training.
Only then can you bid on another schedule, but it’s based off of your quality of work.
So if you struggle, you might not get a schedule that fits best for you.
Training isn’t good either.
Very confusing information that they expect you to learn on your own.
ConsShort breaks, not flexible schedule, training
Customer Service Representative | Saint Petersburg, FL | Jan 27, 2021
Amazing place to work
Amazing place to work. The only downside is that schedule. You HAVE to work late shifts and the weekends for the first 90 days. Once you hit the 90 day mark, you can submit a shift bid for your desired shift and hope that it gets approved.
ProsBenefits and pay