Saia LTL Freight

Working at Saia LTL Freight: Company Overview and Reviews

Saia LTL Freight
Saia LTL Freight
979 reviews
Saia LTL Freight Ratings
Average rating of 979 reviews on Indeed
2.9Work-Life Balance
3.7Pay & Benefits
2.8Job Security & Advancement
11465 Johns Creek Pkwy, Johns Creek, GA 30097
5,001 to 10,000
$1B to $5B (USD)
Transport and Freight

Popular jobs at Saia LTL Freight

 Average SalarySalary Range
646 salaries reported
per hour
562 salaries reported
per hour
6 salaries reported
per hour
27 salaries reported
per hour
80 salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 1839 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

Saia LTL Freight Reviews

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Overall Reviews at Saia LTL Freight

Freight Handler | Phoenix, AZ | Jun 17, 2021
Junk equipment, bad bosses, 12+ hours a day and they get mad if you want to go home at 12 still want more from you
12+ hours shift daily never less and that is serious sounds good on paper wow i can make a killing but beleive me it gets old quick and you will be run down pretty quick. Bosses seem good to begin with but all they care about is the numbers and how they get them does not matter. They want you to produce a certain amount of work and hr, which is fine untill you add in they want ever damaged piece fixed, repacked, shrink wrapped put on a new pallet, is just not possible and i can get it done on a fork lift. The other hubs are sending out double stacked 53 foot trailers with not a single strap in the trailer, every trailer and i mean every trailer is jacked up badly. They seem to want it all speed, done right, all freight to look perfect and just dont work that way tell your hubs to learn how to load a truck but they do not it never changes same thing day in and day out. Next is the lifts lets talk about the lifts. Just junk they keep saying we are hiring more people they are right they are because employeed keep walking they will never get enough for a shift because of the turn over rate we were told in a meeting 51 dock workers came and went last year. We work 12 plus hours daily 5 days a week some times six no one can keep up with that people either get fired because of call outs or being late but honestly you can not do these hours for ever with out needing to call out. I have never seen a company so eager to cough up this much over time. there are 2 shifts only
Prosplenty of money to be made but 12+ hours daily never less gets old fast
Consjunk forklifts, horrible bosses, think you are a robot what you want to go home you have only worked 60 hrs this week
Truck Driver | Georgia | Jul 12, 2021
It's LTL, so good pay, long hours
LTL work and LTL companies seem to be relatively similar to one another based off of conversations you'll have w/ other company drivers you'll run into throughout your day. It can be very stressful, and physically demanding at times, especially in the heat. The pros: -Good pay (both hourly and CPM)with O/T over 45hrs, plenty of work(typically 50plus hrs a week), good medical benefits (free after 10yrs), ability to move into other job roles. Management is fair, but have a lot on their plates, it's a competitive, fast paced industry so they can only do so much for you, but there is a willingness to work with you when possible. Equipment is pretty well maintained, all automatic single axle trucks, mostly freightliner, volvo, a few internationals. Personally, I haven't had dispatch riding me about time, if I run into a hold up, I'll let them know and we go from there. The cons- Its LTL, at times the freight you'll deliver belongs on a flat bed or truckload, which means its heavy/awkward/difficult to down load, many of your stops won't have a dock or even a forklift, but if it shows up on the dock, it has to be delivered. Driver facing cameras are annoying, but a lot of carriers are using them. You have to be smarter than the camera, learn what sets it off (they don't constantly record, they get triggered by bumps, hard breaking/acceleration, following distance, and yes, they record audio as well), unfortunately company safety relies on a small 20 second clip from the vid
ProsPay, benefits, equipment, management
ConsDriver facing cameras, freight that shouldn't be on an ltl truck, driver shortage, residential deliveries
Bulk Manager | Ellenwood, GA | Mar 8, 2013
Saia LTL Freight formerly Saia Motor Freight
I was promoted 5 times in 5 years but after my most recent promotion back to the terminal, I learned very fast that my new Terminal Manager was racist to say the least. I asked me to do things that were immoral and not ethical. I left the company because I refused to compromise my moralities and feelings towards colored people any longer. There is no work/lfe balance and when my father was dying of cancer and flat-lined on the table I came to the realization that this company does not care about their employees and had little to no regard that we as people do have families that come first over any job. The man even went as far as cutting back full-time employees hours because he said and I quote "here are too many nice cars in our parking lot...." When I went to my regional manager about my supervisors stating/thinking our new Terminal Manager was racist I was told that if I went to Human Resources or if the conversation lett the room he would not reconsider firing me and would be sure to find a valid reason to do so. After that, even though I was making great money, I knew it was no longer in my best interest to continue employment for a company that condoned those values/beliefs. It may be hard for me to make up the time I spent "climbing the corporate ladder" and having to live on a very tight budget, but I sleep better at night and feel it is/was the best decision I ever made to leave that company and find something new, even though I was promoted several times while with
Prosyou are not allowed to sit down and eat and 65-70 hour work weeks are mandatory not voluntary
Conslack of technology, lack of equipment, little to no regard to both salary and hourly employees, immoral values and compromising/non-ethical ways at making numbers
Driver | Conyers, GA | Jan 2, 2020
Free hamburger offered on once a year cookout.
Performance times calculated from incorrect clueless sophomoric algorithms. The engineering department has virtually zero understanding of actual procedures in trucking company operations. This results in thousands of man hours wasted on a daily basis. The daily unnecessary time delays spent by drivers is never viewed as a safety issue. Drivers are coming to work as much as two hours early due to operational problems at the terminals. The wasted two hours comes out of the drivers sleep. The safety department is run by politically appointed directors with no professional experience in actual driving conditions. Clueless policies are put into place and actual safety issues are neither understood nor addressed. Drivers are constantly put into extremely dangerous situations due to out of touch-non sequitur "safety" policies. For example: Drivers are told to brake hard in order to avoid tripping the distance sensors. Instead of using in truck safety devices to improve safety conditions, they are used as weapons to attack the drivers. Wrecks are often caused by zero tolerance dispatchers who send drivers out in dangerous conditions. When the wreck occurs only the driver is held accountable for the accident. The dispatchers and dispatch policies are protected with a legal firewall and are never held accountable for their decisions. The managers who have had actual professional driving experience have shown to be much better at making the system work properly. The manager
ProsGood managers and good policies make SAIA safe and efficient.
ConsBad managers and clueless non sequitur managerial decisions have disaster
Driver | Jacksonville, FL | Jan 25, 2016
The worst ltl company out there employee wise
You will go home at night needing a valume You will be MICROMANGED like you have no Idea, they will have you BREAK OSHA rules daily climbing in and out of the back of the trailer 60 times to hand unload freight with no lift gate, you will be called into the office every 2 days or more because you burped in the truck. they don't care what your obstacles are at all, you will be ridiculed and talked down to on a daily basis. You will start at 19.74 and not see 23.65 for 18 months, its a revolving door, good drivers quit on the spot constantly and they could care less on why you quit you are ALWAYS wrong and they are ALWAYS right , corporate will not have your back they allow the supervisors to treat there hardworking drivers like dirt. you will be TOLD to stay home weekly when your trying to feed your family. the only people that were nice were the girls in the office. 18 plus stops a day of back breaking work you WILL go into residential neighborhood's with a 48ft semi to deliver one box from they wont get box trucks for that stuff and you will risk your CDL Daily with all the dangerous obstacle's they put you through. you will be on call daily no set schedule they will lie right to your face in the interview don't plan nothing during the week you will peddle 18 stops all day and told to bring it in then on way in you will be told when you get to the yard hook to an empty and go swap and confirm 30 bills one by one before you can go home, they are rotten inhuman s
ProsDirect Deposit
ConsMANGEMANT -Equipment
Supervisor | Cincinnati, OH | Jun 11, 2014
Worst Freight job I have had.
There is a reason this company pays the way they do.. If not, they would have no employees.. That goes for dock workers, drivers, and supervisors. They push their employees beyond limits, full time employees to be exact. If you are part good, its a good job as they cant force you to stay like the others. Their culture is to push their employees beyond breaking because they wont hire as many employees as they need. Same goes with equipment. Employees stand around waiting on equipment or get sent home as the company believes less is more apparently. Upper management wont change their tactics. Managers and supervisors aren't allowed to run things the way they know it should be run, which is turn causes backlogs, employees to quit, and freight not to be delivered in a timely manner. As a supervisor I talked to customers a number of times a day asking why their freight was not delivered. All I could say was it was put out, unfortunately for some unknown reason it was not delivered. This was caused by to much freight and not enough drivers. I came into a load of problems everyday caused by not enough drivers. And they wonder why there are so many complaints... Upper Management just says get it delivered without giving any more resources or a helping hand. This company is a joke.. DO NOT APPLY FOR A JOB HERE. All the good reviews are by either part time employees which don't see the real problems at this company, or are employees from their Home Office writing good rev
ProsGood pay and Benefits
ConsEverything else. Bad work enviroment. Long hours. Changes never made..
Driver | Ellenwood, GA | Nov 9, 2021
Good pay and benefits but almost but work culture is almost like jr high school all over again
The pay was really good and the benefits are good and there is maybe a handful of good peopleThroughout the company a very small handful but it seems as if you got a lot of people that act like children and will tell on you for anything just to do it or in hopes that it might get them ahead somehow A lot of other drivers and other people throughout the company and especially management act like they got a chip on their shoulder Thanking and believing that they're better than youand a stick up there rear Talking down to you as if you're a child you will be as nice as you can to people and yet they will still try to speak to you in any kind of way and always be aware of management they get really happy if they get to fire someone and love to threaten it For the record I didn't get fired i quit before they could have a chance. It honestly was just a real toxic working environment If you're a person with dignity anyway And yet after they talk down to people they're still always wondering why they're shorthanded. Pay wise though overall the pay is good and the benefits are really goodAnd as I said before there are a few good people here and there but not very many. If you are a driver with many years of experience and a clean record you will be treated as if you are a rookie and don't know anything. In other words there are much better companies out there With competitive pay and benefits. Just be careful if you do decide to work here.
ProsGood pay good benefits
ConsManagement the safety department hot head people
Local Driver | Spokane, WA | Apr 1, 2019
Video Camera harassment
It was a hard job. I was there for about 4 months. Everything seemed to be ok; until they started harassing me with the driver facing cameras. I think it got slow and they needed to get rid of one of the new guys. I got 10 little video write ups in the last two weeks working there. They were for stupid little things. They fill the files of drivers they do not like, and leave other drivers alone. They act like it is some unbiased system but its not. Senior drivers can pick the truck with less sensitive cameras and some had none at all. After learning the job and getting everything down; they started doing that to me, and I quit. Spying on me all day showing me videos of my and my face driving around trying to find something I did wrong. It was horrible. The company culture is the most paranoid and hostile place I have ever worked. Management act like jerks for the most part, and treat you like garbage. Its not really a safe job when it comes down to it. They made me rush around in a 48 foot trailer with a liftgate in housing developments and downtown small alley ways. Low power lines and trees are always a danger, and then they blame you or make a big deal about it; if you break a little tree branch. It was a pain to work there; but that video harassment was the worst. I called the HR harassment line; but that was worthless. They just say its all about safety. They pay good; but other than that; that place sucks. Low moral, and hostile.
Prosgood pay
Consvideo camera harassment, hostile work environment
Customer Service Representative | Boise, ID | Feb 27, 2015
Call Center Customer Service
The pay was decent. However, job security and satisfaction were low. They stick you through a month of training, which did not address actual flow on the floor. Many of us went home stressed crying each night overwhelmed. Once out on the floor 75% of the calls were angry of customers demanding to know where their driver was, or why they have not received their package. Now if you did not apologize enough to the customer, your performance was docked. If you did not apologize enough you would be eliminated. Management seemed caring but when trouble actually arose they would not help with customers, and if you tried to reach out to the terminal they would say you need to be confident and lie to the person. If you contacted the individual terminal too much to find out what was going on because you cared, you would get docked. I dont know how many times they would call back the minute before closing and you'd get stuck on an hour long call of a customer yelling at you because the terminal did nothing and wouldnt try, and none of the management would help. You'd then be docked points for staying over on your hours. I think its sad companies can take advantage of their employees, my coworkers were constantly told, this is how jobs are, you would be lucky to find something near this good because the pay is so high here, and they buy it, and stay miserable.
Terminal Manager | San Leandro, CA | Jun 11, 2018
Excellent company with integrity and a constant strive for improvement
Managed day to day operations and sales for norther California region over two facilities. Responsible for all aspects of the business: staffing, revenue growth, service levels, profitability, fleet management, team development, sales staff, and safety compliance. Developed a service driven and safety culture that produced excellent results. Most enjoyable aspect was team development and grooming key players to take on roles of advancement. Our team Over a 2 year span improved from the lowest producing facility to operating at 134% of goal which resulted in winning the presidents club award for operating at the top 2% in the nation. Team building and leadership is my passion. That passion has been the key to my success. The asset side of transportation comes with difficulties or what I would rather call challenges. The most prevelent was making sure we adjusted to the day to day revenue fluctuations and control costs by being proactive by recognizing trends and or being able to react and make immediate calculated adjustments to absorb in increase in activity or decrease.
Prosfull autonomy coupled with excellent support and resources.
ConsWould have liked to see more visits from executive staff help validate vision and company direction.

Questions And Answers about Saia LTL Freight

If you were to leave Saia LTL Freight, what would be the reason?
Asked Mar 20, 2017
To have a good business as a owner has to start with your self if you respectful understanding never forget were you come from happy with your life family. When you finally make your business we’re it is don’t make money turn you to a bad business owner. You will miss threats every one around you. And leave making your business a bad working environment
Answered Sep 23, 2020
Management is horrible .Should have never taken the job there .they lie to your face hype the place up like its the best company to work for and as soon as you get in there thats when you realize these guys have no clue what there doing . Terminal Manager is like Hitler 12 hr days everyday and told us now we have to come in 6 days a week now till he says so .no respect for the work you do ,dont care about employees at all.Cincinnati Term manager is a Joke hes the reason why everyone leaving and will continue as long as he stays there .
Answered Feb 26, 2020
What is the best part of working at Saia LTL Freight?
Asked Mar 14, 2020
Pay rate
Answered Jun 29, 2022
New Equipment
Answered Jun 29, 2022
What would you suggest Saia LTL Freight management do to prevent others from leaving?
Asked Mar 20, 2017
If the goal is to retain drivers I would suggest more brainwashing, lobotomy perhaps, or ramp up hiring of fraudulent CDL holders, NO self respecting professional truck driver will tolerate SAIA , regardless of wage
Answered Jul 17, 2020
Nothing managment and above dont listen not even H.R personal.
Answered Feb 20, 2020
How are the working hours at Saia LTL Freight?
Asked Sep 8, 2016
Depends on the terminal size, we have a 3 driver terminal, very small and demanding to cover the area we service. Mostly 12 to 14 hour days for me. Usually home anywhere aroun 8-1000 pm
Answered Apr 16, 2021
Long, if they legally can make you work 16 hrs everyday they would.
Answered Jan 12, 2020
If you were in charge, what would you do to make Saia LTL Freight a better place to work?
Asked Nov 18, 2019
Remove a lot of office staff.
Answered Nov 1, 2020
Change upper management
Answered Oct 15, 2020