Okay I'll get straight to the point. This company is a flexible, low stress type of job with mediocre pay. I worked in the Phoenix, AZ warehouse assembling book fairs. If you like a relaxed environment with mostly independent work, then this could be a good fit. Now there is an issue that I do have with their company and I must say it is a very huge problem. If you are considering a job in the AZ warehouse then you should know that they require every employee wear masks while working out on the floor. This is flat out absurd. Arizona heat is no joke, and to require masks at all times, signifies a serious disconnect between upper management and the company's basic operations. In a setting where it's 110+ degrees and the nearest working associate is probably 50 ft away, it's just an arbitrary rule being enforced. Imagine what it feels like in a warehouse that's 100 degrees and 75% humidity during monsoon season. Then imagine that with a mask covering your nose and mouth breathing hot, moist air for a full shift. To make matters worse they don't even have functioning air cooling units and about half of the fans do not work at all. There's no excuse not to, at the very least, have functioning fans for your employees during Arizona summers. This isn't the beginning stages of COVID either, when companies didn't know how to adjust to the new situation. This is mid/late 2022 and they haven't altered their mandate. Banks, pharmacies, grocery stores, etc have since abandoned the mask p
ConsForced to wear masks in AZ summer heat at ALL TIMES
Customer Service Representative | Neosho, MO | Jul 27, 2013
Book Fairs, not a great career
This is a part-time call center position in the Book Fairs division of Scholastic. I've been here 2 years and generally am in charge of financial assistance, placing/tracking orders, technical support for a cash register, and making outbound calls when we need customer info.
This job has honed my multi-tasking skills. You will be expected to serve the customer, quickly fill out info about each and every call you get/make before another call comes in, while keeping track of about 10-15 different screens, on two computer monitors. New hires who are only trained in one thing won't have this much to deal with.
There is also a layoff in the summer around 6 weeks long--some people love this and some people don't. Pay is low with 25 cent raises yearly. Some people may get back aches or carpal tunnel from sitting at an uncomfortable desk all day. There are free lunches, free books and other "incentives" to keep up employee morale, as well as an employee bookstore with 25-cent new books, which parents and teachers will love. Scheduling is unpredictable for part timers, and is often just under 8 hours of work daily so HQ doesn't give you a 30-min. lunch, but you're still working full time. Even if you have a dr's note, you'll still get points on your attendance record for leaving sick. It's easy to get hired and great for a first job, but it may not make a very good career for most people.
Prosgreat co workers, pleasant customers, helpful supervisors, pick your own schedule when you're first hired, 401 for full & part timers, weekends off, free books and more, casual environment
ConsToo sedentary, poor scheduling, too little training, minimum wage pay, you get attendance record points for leaving sick (even with dr's note)
Customer Service Representative | Neosho, MO | Aug 27, 2019
During my time at Scholastic (2 Years) - I found the supervisors to be intentionally disrespectful. - Careless when discussing performance with the reps. - They seem to favor public humiliation rather than quiet, private meetings with their rep staff. - The environment is very hostile, brought on by the temperament of management and their disrespectful treatment of the employees, excessively low pay and inability to communicate effectively. - Supervisors REQUIRE (under threats of penalties) to reduce their phone calls to 4 minutes or less, all the while knowing that a normal order (with 1-2 errors from the teacher) cannot be performed reliably in the aforementioned time-frame. The supervisors are very happy to let us know that they care very little about getting the orders placed correctly, more about hitting the time. - The say that they will call back and eventually they will get the order in OR they can do it online. - However, no time allotted to instruct teachers how to do it correctly online. - Outdated equipment, (and recently updated to still... outdated equipment.) - Requested days off that are approved are still subject to change at the drop of a hat, nothing is guaranteed. - They keep the workers just below the "full-time" level so that no insurance or benefits are offered. - SUCK place to work, there is a reason the supervisors hide their home addresses.
Surrounds with nice and progressive work place and people.
A typical day at work as book fair coordinator is that I always talk to the in charge person of the school where we conducted a book fair. I handle their needs and even complaints through effective listening and questioning. The higher management hear it from me so we can give actions to it. Being a front desk officer, I welcome and entertain people who enter our office and give their needed information, I'm also doing that through phone system. Office personnel works on weekly report of our merchandisers and doing some command regarding paper work and computer. I learned how to handle properly the customer's needs and complaints. Properly means, being professional and polite. I also learned how to be a good co-worker to others. My co-workers are very fun to be with but when it comes to work, they work professionally. The hardest part of the job is the time while I'm still a book fair coordinator. We should go to school at dawn. So we have to wake up and commute so early to be able to arrange and set up the book fair that will be held. But of course, the most enjoyable part of the work is that you can see your market's (the children) satisfaction buying your products as they enjoy reading it and share to others what they have bought.
Prosincentives, fare allowance, (sometimes) free meals in general assembly
They tell you when you are hired that the job is 40 hours a week. In the fall, its like 50-55 hours a week with zero work/life balance.
(Your start time is determined by the distance away your 1st school is from the shop. You must be at your 1st school by 7am. if you have a 5 hour drive, then you start at 2am, and etc.There is never a set start time, your body never adjusts.)
When the Christmas season approaches, you get laid off for around 2 months. When you get called back to work, you are lucky if you even work 35 hours a week. They will not pay you for your 40 you were hired for. Then comes the end of the school year in the beginning of June. You are again laid off, this time for about 3 months.
For a job that can have you drive up to 500 miles a day, $17 an hour with all the laid off time, you are extremely under paid. This is a Class B CDL job. You drive all over the whole state of Wisconsin, northern Illinois, and the UP.
Because of the low hours all spring, you don't make much on unemployment. $206 a week isn't enough to survive on. Every season, you have to fight with the unemployment office and Scholastic just to get paid from the unemployment agency. They make you wait 1 1/2 to 2 months before you finally do receive some compensation.
ProsLots of off time, if you can afford it. Employees are very nice.
Conslow pay for a CDL job, no hours, adjusting to start times, high insurance cost
The Lake Mary Scholastic Branch is going through some issues. Scholastic was not always like this. Management can sometimes be rude and have an attitude most likely due to being over worked. I too had an attitude most times due to being overworked because we could not keep new hires, therefore working 10 hr days which we were told we were going to be working 4 hr days. Management are always rolling their eyes at you if you can’t stay and work for 10 hrs even though we make it clear when they first hire us that we are balancing second jobs or even school. They NEVER have a solution to a problem. They NEVER have a strategy that helps the workers get the job done quicker but yet they want us to go quicker. They ALWAYS blame the production workers if we are not making our quota. But the REAL problem is they just do NOT know how to manage. Actually, they know how to manage when things are already going well BUT when things are not going well they do NOT know how to manage the chaos. That is unacceptable. This is how businesses go out of business…mismanagement. They ALWAYS want us to work Saturdays due to being so far behind in every area. Even though scholastic hires on the spot applying here is not worth it.
ProsThey will always have sweet tasty treats in the break room
Overall Scholastic is a great company to work for. Because of Covid our branch was closed. I definetly would have retired with this company.
Most of my coworkers were great. We worked well together and would help each other out. The Building was new when we moved in and it was usually kept pretty clean. Manager was awesome and pretty fair.
If we had a good season or came through a super busy stretch, he would often provide lunch for us. Usually pizza but sometimes sandwiches. On holidays the company would provide buffet lunches and send everyone home (with pay) after lunch. He was also very approachable and had an 'open-door' policy.
On the other hand, there was some pretty blatant favoritism. Yeah, its everywhere but it caused problems here. The worse employees were made 'team leads'. They had no clue what they were doing. A few employees would literally stare at their phones all day and nothing was said to them by the supervisors. Their work was just passed on to others.
It sounds petty but the people who actually worked hard resented it and it caused problems.
If you can get past that, Scholastic is an awesome place to work.
ProsGood hours. Brand new building. Very flexible. Excellent manager.
ConsPoor communication between management and staff.
You will be working in a warehouse, so no heating when its cold and only fans when its hot. The break-room has heating and air condition. You will be working with the same employees over and over so it helps to be friendly with the full timers. The turn over rate is high so get use to meeting new seasonal employees. No way for advancement. Potlucks or free lunch at least one a month or so. Work is difficult and starting is difficult because the work is demanding. Random peaks to productions that make days harder because you haven't been working that hard consistently. The management is reasonable. They are very forgiving when you miss days and will call even when you haven't come in for weeks or months at a time. If you don't want to work just stay home or find a different job. This shouldn't be a long time opportunity for anyone at this time unless they start hiring regular part time and full time. average hours during regular production is about 20 hours, during peak hours around 35-40 hours and during slow production times 0-12 hours. Finally, your job is to move books around, whether you are placing books in boxes or cases you just move books from one place to another. its a decent place to work.
My position(s) included outside sales. marketing, customer service and collections.
This is a start-up company with a lot of potential. If they grow this model, the product could do well on a larger scale. I loved my job(s) at SSA. I was in outside sales, managed collections with great results and managed our customer department. I was very passionate about the product too. Our product not only benefited the businesses buying the product, the schools benefited financially.
I spoke with and met Superintendents and Marketing Managers of school districts and learned what on overwhelming and necessary task they have not only within the school district itself but the local community and businesses too. The community and it's businesses play an important role within each district both financially and through good public relations and I enjoyed being apart of that.
Both small and medium sized businesses in and around the school district liked having a creative way to support their school and the opportunity to drive awareness of their products and services. I had great sales successes and improved sales per district an average of 52.5%.
Pay is a lot better and the managers are so much nicer. In my time here they always check on me and make sure I’m okay. We get our breaks every time and I always go home on time. Now for the negatives. It is hot and the work is really repetitive. But theirs enough work to keep you busy so the time really does fly if you don’t watch watch the clock. Right now 1st shift is 6am to 3:30 pm. Pay is 17.00$ and we have to work and 8 hour shift every Saturday. And it’s not looking like that’s going to end any time soon and that kinda sucks. They aren’t the most transparent with you when you start so I’m trying to tell you now. You will work Saturdays because they won’t tell you that really. They will say sometimes but it’s every time. Trainers are nice and my co workers are really nice too. But I can tell it depends on where you get put at. If you work hard no one will give you any trouble we all just wanna get the job done and go home. If your looking for something stress free and something that’s not hard really. This is the place for you.
Interviews are easy as well it feels like they didn’t even look at my application so your good there.
The only good thing I can say about this company is that they have good HR policies and a few flexible leave days like for mental health, vaccination leave, etc. Other than that, everything else from my experience here is just terrible.
The work culture in this company emphasizes on fault finding instead of problem solving. So if there is a fault, expect someone to chewed out thoroughly before moving forward to find a solution. Even if the fault has been resolved, the remorse will always remain and constantly be reminded.
The disregard to work life balance is very real here as you are required to join an optional that eventually became compulsory twice/thrice a week after work hour meetings even if you are on leave or on sick leave due to time zone differences even if your participation is just to sit in to listen. This could be acceptable if there was some sort of compensation for constant overtime but there is no such thing here. Working way past your work hours seems to be constantly expected. Also, getting calls during your off work hours or paid leaves is to be expected as well as the work culture in the IT Team is to "call the person immediately to get an answer" even if they are not available.
During work hour meetings are worse as there seem to be an excessive amounts of them that becomes unproductive as goes into long tangents out of the purpose of the meeting. Discussions from said meetings will eventually become pointless due to last minute change of decisions, whi
ProsGood HR policies and plenty of leaves
ConsToxic work culture, Terrible work life balance, Over excessive meetings, Ineffective projects, Toxic work delegation, Terrible handling of resignees
Questions And Answers about Scholastic
What is the best part of working at Scholastic?
Asked Jan 2, 2020
The people and management
Answered Jun 9, 2022
Its simple casual job not stressful at all
Answered Jun 8, 2022
What is a typical day like for you at Scholastic?
Asked May 25, 2020
Getting my job done and correctly..
Answered Nov 17, 2022
Answered Nov 14, 2022
How often do you get a raise at Scholastic?
Asked Jan 4, 2021
Once year .3%
Answered Nov 11, 2022
Once a year
Answered Oct 8, 2022
What is the interview process like at Scholastic?
Asked Jul 19, 2016
Answered Jan 16, 2019
Answered Nov 22, 2017
What is the promotion process like at Scholastic?
Asked Sep 16, 2021
Answered Oct 9, 2022
Work performance evaluation first then the promotion