Overall Reviews at Scotiabank
Director | New York, NY | Sep 25, 2018
If you like to work in chaos,this is the place for you.
Orientation is a joke. an hour with a bored HR person going over benefits (which suck BTW. Training programs and tuition reimbursement programs are "by invitation only" so not everyone can benefit from learning opportunities. 2 weeks severance pay for every year worked. Ridiculously high premiums for health insurance and if your spouse / partner is eligible for health insurance through their job Scotiabank wont allow you to have them on your health insurance, paltry 401k match) and nothing else. After I went through the new hire program with HR, I had a meeting with my manager who was very high up there despite her lack of knowledge about almost everything in the department she ran and being a lapdog for the SVP who ran the office.. I asked her who i should introduce myself to that i will be working with most often since my job involved working with people all over the bank. I was told to "just do my job. You're not here to make friends."
the bank is undergoing massive operational changes as a result of the Fed and NY State Banking Commission slapping their hands really hard because the bank got caught money laundering a few years ago but no one can define what the end state will be, not even the people working on it. They are hiring a lot of people to work on this program - a lot of really smart, talented people who quickly become frustrated at the arrogance, lack of knowledge and hubris among long time and senior level staff. Don't even think about working here if y...more
ProsThe cafeteria is good.
ConsToo many to mention
Account Manager | Mayagüez Zona Urbana, PR | Aug 1, 2018
My job at Banking
Since I started working at the bank, they provided me the opportunity to be promoted from a account manager to a branch manager. I worked in banking for more than eighteen years. I would describe myself as focused, organized, positive, thoughtful. I am a leader to set a good example for others to follow. That is where my commitment, passion, empathy, honesty and integrity come into play. I have good communication skills and decision-making capabilities for success. The innovation and creative thinking, as well as the futuristic vision, are vital to contribute to reach the goals of the company.
As a operation and branch manager, I managed sales, operations, and customer service. My job varies a lot from day to day, but involves a lot of customer service and staff issues. I am proud of the job done. I like helping out the people in my community, whether it is a small business needing a loan or a single mom that has too many overdraft fees. I feel it is very important to educate people to become financially healthy because it will construct their future. When I was working I would not simply worked to satisfy my own objectives, I took a broader interest in the work of my colleagues and all my staff, and how all the segments fitted into the whole.
The bank has strong organizational culture, focus on constant development. The bank makes strong emphasis on professional development within positions.
ProsStrong emphasis on professional development within position.
Consnothin - It is a great organization
PMO Manager | New York, NY | Feb 25, 2020
Demoralizing Dead End
My team was lead by people who were inexperienced in the role / business area they were tasked to lead, which lead to us reinventing the wheel and thinking we were clever.
Work life balance was frowned upon asking about it could be viewed as you not being committed and valuable to the team.
There was no trust from the leaders in the people who work for them. Managers would refer to people as "Muppets" and "not that smart" because they had differing perspectives.
New perspectives were not valued, you had to fight an uphill battle and let them "discover" your idea as their own. We sought reasons to fault and punish team members vs. working collaboratively to ensure we succeed as a team. Some managers thought their value add was to nit pick the work of others, work they themselves didn't quite understand.
Managers were focused on managing up as they sought out their next opportunities, but, there were no real opportunities or pathways for more Jr. staff to advance. Career development was a pipe dream, teams don't have career roadmaps and neither does HR. We traded favours with other teams so that we can "have them in our pockets" in the future.
All around it was demoralizing and turnover was rather high in individual teams and across the firm as a whole.
Team Leader | Manchester, NH | Jul 18, 2018
lots of trips and dinners. clean and comfortable
High stress environment with very little time for a personal life if you are a full time employee. Impossible targets. The bank provides for overtime but the supervisors do not write up for it. Generally a great place to work with a good salary and benefits package, however, older supervisors and managers are set in their ways and are unable to move with the times and be respectful to junior staff members.The hardest part of the job is to manage school and work. My contract states that I'm employed to work 8-5 however I normally have to work 8-8 most days and by the time I get to school, classes are finished. I don't mind being flexible, however, I do believe that there should be balance between work and personal life. The bank expects the staff to be selling the company's products even when you are not at work. They expect staff to use vacation time for training.
Prosbenefits, salary, recreational activities
ConsNo time for yourself
Administrative Officer | Puerto Rico | Feb 20, 2019
Un dia tipico en Scotianbank es comenzar la manana con un gran recibimient, aunque tuvieras el estres mas grande del mundo,cuenta con supervisores/gerenciales con una alta calidad de humano que trabajan contigo de la mano. La cultura de Soctiabank simboliza lo que se vive a diario UN EQUIPO UN OBJETIVO, sino hay equipo no hay trabajo, Trabajar en equipo es el lema que simboliza a la empresa.
Adiestramiento de alta calidad con los mejores experto en la materia el nivel de apredizaje dentro del mundo Comerical, Corporativo( nivel de cierre) fueron metas alcanzable, nunca dudaron en respaldarme a la hora de experimentar el mundo hipotecario y no dudaron en darme la oportunidad. Gracias Scotiabank por creer en mi y convertirme en toda una profesional.
ProsHoras de almuerzo flexible, adiestramiento de alta calidad, programa de compesion, excelente plan de jubliacion, precios comodos y accesibles en el plan de salud.
Front end developer/a | Delaware | Aug 11, 2018
Una muy buena empresa, solo algunos detalles que pueden mejorar
La cultura laboral es muy buena en Scotiabank, también el ambiente es muy grato, y las personas (en su mayoría) son muy profesionales y trabajan en equipo para sacar adelante los proyectos. El área de TI tiende a ser un stopper a la hora de sacar proyectos a producción pero es comprensible (en algunos casos) debido a los niveles de seguridad que se requieren para poner algo en producción. La parte mas difícil del trabajo es cuando cambian de dirección en cuanto a la prioridad de los proyectos, alli tienen una oportunidad de mejora. En cuanto a los sueldos, en general creo que pueden ofrecer mejores salarios por la experiencia, cargas de trabajo y compromiso de sus empleados.
ProsSeguro de Gastos médicos mayores, participación en actividades deportivas, Bonos productivos a final de año, PTU, Aguinaldo, Prima vacacional
ConsSueldos bajos, cambios constantes en la dirección de los proyectos
Customer Service Representative | Trujillo Alto, PR | Sep 23, 2019
Good Place to work
In my 18 years working for Scotiabank, I learned about differents areas, i start working as a P/T teller but never worked P/T because I start learning about how to find cash differences in my time off. after 6 month working as a teller and assisting my supervisor finding differences in cash short or cash over transactions, I start on a new position, this time was as a Retail Accounting Clerk , worked in that position for almost 2 years it was a excellent experience because i have the oportunity to learn about loan data input, and work directly with compliance department, doing HMDA reports, after that i start as a Service Representative and I worked in that position for 15 years and a half, learning about regulations and working directly with customers claims. It was a excellent experience, everyday you learn something new in this position. I can say, I enjoy every day and every moment,that I work.
Senior Teller | Saint Catherine, MS | Aug 14, 2019
Great Place to Build Character
For the past 14 years, I was a committed Scotiabanker, powered up to win. Scotiabank provided the tools I needed to unearth my hidden potential for great customer service. It instilled in me the need to create a warm, friendly and welcoming environment for my clients to do business. 'Service with a smile' was no longer a cliche, but a mantra I lived by, both disarming and welcoming my clients.
Scotiabank provided the avenue through which my passion to serve and to present the best possible solutions to both my internal and external customers were fulfilled.
We are still on earth - so, of course, there were less than ideal moments, scenarios and situations. But, it is fair to say, that for 14 years Scotiabank has also given me numerous opportunities to overcome challenges and obstacles to become a better banker and human being.
Supervisor | Republic, MO | Mar 7, 2020
My new daily work!
Preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Answering agent questions regarding best practices or difficult calls.
Identifying operational issues and suggesting possible improvements.
Monitoring and evaluating agent performance, providing learning or
coaching opportunities, and taking corrective action, if necessary.
Preparing reports and analyzing data to assist management as they determine call center goals.
Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Teller | Clarendon, TX | Nov 14, 2018
Fast paced and stressful environment. Can be fun at times.
I have learnt a lot in my 10 years. It has also been filled with many ups and downs. I have spent many days extremely happy or extremely sad due to customer demands and us being very short staffed, but still got through it all with a wealth of knowledge. The drawback at times is management, as they are too laid back about things affecting their staff where supervision is concerned, and at times we are treated as if we are children. Not everyone has the right also, to speak up on things affecting us. There are some customers though that can make you forget all of that. I am most happy I have maintained my professionalism throughout the entire time.
ProsFree lunches, very good health coverage.
ConsNo breaks, short lunch, poor supervision