Interesting learning experience, some good people, but completely unreliable management at the branch and area level, most management is out only to h
Typical day from a management perspective but only in the office…
Calls never stop coming in, all day and all night clients and officers calling. You are on 24/7 as a manager so expect it anything and everything.
1st Part of the day (in office) 8am – 10am
A. try and find more officers for specials that have been assigned to your branch. 5-10 officers with 1 day notice, and AVP wants no OT.
B. Go over all messages and make return calls, find out why clients are mad.
C. Start to answer all emails from prior day and solve problems at locations due to swing and nightshift issues.
D. Look over Proforma papers that may come in from BDM, and complete report of and an explanation of why under bidding is bad for business.
E. Work out what officers did not show up to work and have just called out with no notice.
F. Calm down client that just called due to officers not showing up.
2nd Part of the day (in office) 10am—12pm
A. AVP comes into the office says hello to everyone.
B. Reports for money outstanding starts to come in and financials start to update.
C. AVP calls meeting with all BM’s and asks why no one is paying.
D. BM’s have to explain where payments are, and are sent away to call all clients and demand payment.
E. BM’s called back to AVP’s office and explained calls have to be made to clients demanding more money for services, or they will have to reevaluate their contract with Securitas.
F. Now make calls to clients who were just complaining their of
ConsNo support and no care for anyhting other than money.
Guard | Omaha, NE | Aug 25, 2019
The office is a hive of nepotism and incompetence.
I worked here for a few years, partly as a flex officer, and partly as a regular guard a few different sites. Overall, I can not in good conscious recommend anyone work for this company.
If you want to earn a livable wage, you'll have to work as a flex officer. However, if you agree to take that job, know that you are agreeing to sign over your entire life to the company. Initially they'll make it sound pretty nice, "You're guaranteed 32 hours a week even if we don't use you that much" and you'll think to yourself, "Nice, I might get a half hour or two for free once in a while." And you'd be mistaken. If you answer your phone every time they call, and they will call, you'll be working an average of 50-70 hours each week. If you decline a single shift, that 32 hour guarantee is gone. Declining also runs you the risk of having someone scream at you over the phone that you're not reliable, unhelpful, and shouldn't be in that job if you're not ready to go where they want at a moment's notice, even if it's your first time declining a shift.
Being a regular site guard is very dependent on which site you're assigned to. There are some that have extremely strict requirements, some to the point that you'll do your entire shift on your feet with no breaks, no lunch, not a single second of free time. Other sites are lax to the point where you'll be unofficially encouraged to bring something to do, bring a book, play around on your phone. But you still have to deal with the office
Security Officer | Midwest, WY | May 28, 2020
Notoriously Unprofessional HR Staffing
Cincinnati HR has become a common joke among every site that is managed in the midwest market, with others stating they have lost pay paper pay checks / have given paper pay checks to anyone who walks into their HR building and requests them by name (even if they know that said pay check isn't theirs), become argumentative with guards that call in asking questions, and do not respond to emails in a professional fashion.
Personally, when they hired me, they made me sign the wrong paper work and insisted it was correct, even though I told them that it wasn't even my name, social security number, or the site that I agreed to go to on the documents. During my orientation that took place at HR days later, they pulled me aside and told me that I did indeed sign the wrong papers and that I had to start at my post late because of their mistake. After that, they said that i had 'failed' the personality exam to get hired on, but continued with my hiring process anyways. When I asked questions regarding why that's even possible, they wouldn't give me any more information. However, when setting up direct deposit, they needed a direct deposit form, and wouldn't use any other information, even though all the banking information that I was able to provide at the time had the same exact information that I had provided to them upon hiring, plus more. Instead of telling me that what I had sent them wouldn't suffice, they decided to try to send a pay card (which has a usage charge connected