Shake Shack

Working at Shake Shack: Company Overview and Reviews

Shake Shack
Shake Shack
1305 reviews
Shake Shack Ratings
Average rating of 1305 reviews on Indeed
3.3Work-Life Balance
3.4Pay & Benefits
3.3Job Security & Advancement
Shake Shack 225 Varick Street New York, NY 10014
5,001 to 10,000
$100M to $500M (USD)
Restaurants, Travel and Leisure

Popular jobs at Shake Shack

 Average SalarySalary Range
113 salaries reported
per hour
9 salaries reported
per hour
1 salary reported
per hour
38 salaries reported
per hour
4 salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 5392 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

Shake Shack Reviews

Popular JobsTeam MemberCrew MemberCashierLine CookTrainerManagerCookShift ManagerTeam TrainerCustomer Service Associate / CashierPrep CookStaff multifuncionalRestaurant ManagerGrill CookKitchen Team MemberRestaurant StaffFood Service WorkerTeam LeaderHost/CashierLine Cook/Prep CookCustomer Service RepresentativeFood Preparation WorkerAssistant General ManagerServerGeneral ManagerShake shackFood RunnerBack of House Team MemberFront End AssociateHost/HostessStore ManagerAssistant ManagerDishwasherExpoFront of House Team MemberHospitality Team MemberShift LeaderSupervisorAssociateCash ManagerCook/DishwasherFast Food AttendantPerformerService CrewWarehouse LeadAdministrative AssistantArea ManagerCertified TrainerCrew LeaderFry CookGerenteHost/ServerMaintenance PersonSales AssistantServer/CashierServer/TrainerShop AssistantStaff MemberStocking AssociateSupervisor/aAdminAll around workerAntiguo empleadoAnythingAssemblerAyudante general de tiendaBack of HouseBack of the HouseBaristaBartenderBrokerBun line BusserCashier/SalesCertified Dietary ManagerChefCocinero/aCommis 1ConsultantCook/ServerCorporate TrainerCounter StaffCross trainedData Entry ClerkDevelopment CoordinatorEkip ÜyesiExperienced workerF&B ManagerFSWFinance ManagerFloor ManagerFood Service AssociateFreight Team AssociateFront Desk AgentFryerGardenerGuest Service AgentHandlerHead ChefHead CookHelperHospitality ChampHospitality ChampionHospitality StaffIllustratorInstructorJanitorJefe de equipoKitchen AssistantKitchen SupervisorLead CashierLead CookLead SupervisorLobby AttendantManaging DirectorNaOpenerOwner/ManagerPerson in Charge (pic)PromoterQuick serviceRecruiting CoordinatorRunnerSafety SpecialistSalesSales AssociateSales ExecutiveSaratoga race trackSeasonal AssociateSenior AnalystService ManagerShack MemberShack memberShake MakerStockerTeam CaptainTeam SupervisorTraining Managershacktrainersignificant membertea經理
All LocationsAlpharetta, GAAnn Arbor, MIArlington, VAAstoria, NYAstoria, ORAtlanta, GAAustin, TXAventura, FLAvenue, MDBaltimore, MDBay, ARBeaverton, ORBeverly Hills, CABirmingham, ALBloomington, MNBoca Raton, FLBoston, MABridgewater, NJBronx, NYBrooklyn, NYBrunswick, GABuckhead, GABurbank, CABurlington, MACabin John, MDCambridge, MACanoga Park, CACary, NCCentral Valley, NYCentury City, CACharlotte, NCCherry Hill, NJChestnut Hill, MAChicago, ILCleveland, OHCleveland, TNColumbia, MDColumbus, OHCoral Gables, FLDallas, TXDallas/Fort Worth International Airport, TXDanbury, CTDarien, CTDedham, MADel Mar, CADenver, CODetroit, MIDraper, UTDunwoody, GAEdgewater, COElmhurst, NYEl Segundo, CAEverett, MAFairfax, VAFishers, INFlorissant, MOForest Hills, NYFort Lauderdale, FLFort Worth, TXFulton, MOFulton, NYGarden City, NYGilbert, AZGlendale, CAGreen Hill, TNHartsdale, NYHawthorne, CAHenderson, NVHighlands Ranch, COHoboken, NJHollywood, CAHouston, TXHuntersville, NCIndianapolis, INIrving, TXJamaica, NYJohn F. Kennedy International Airport, NYKansas City, MOKenner, LAKing of Prussia, PAKirkland, WALadue, MOLa Jolla, CALake Grove, NYLarkspur, CALas Vegas, NVLawrenceville, NJLeawood, KSLexington, ILLexington, KYLincoln, NELivingston, NJLone Tree, COLong Beach, CALong Island, NYLos Angeles, CAMadison, NYMadison, WIManhattan, NYManhattan Beach, CAMaple Grove, MNMarion, ARMarlton, NJMelville, NYMetairie, LAMiami, FLMiami Beach, FLMidtown, TNMilwaukee, WIMinneapolis, MNMobile, ALMonroe, NYMorgan, UTMurray, UTNashville, TNNewark, DENew Fairfield, CTNew Haven, CTNew Hyde Park, NYNew Orleans, LANewton, MANew York, NYOak Brook, ILOrange, OHOrlando, FLOxon Hill, MDPalo Alto, CAParamus, NJParsippany, NJPasadena, CAPhiladelphia, PAPhoenix, AZPlano, TXPlymouth Meeting, PAPotomac, MDProvidence, RIQueens, NYRidgefield Park, NJRoseville, CASacramento, CASan Antonio, TXSan Diego, CASandy, ORSandy, UTSan Francisco, CASan Francisco Bay Area, CASanta Monica, CASantan, AZSaratoga Springs, NYSchaumburg, ILScottsdale, AZSeattle, WASkokie, ILSomerville, MASouthlake, TXSouth Ozone Park, NYSpindale, NCSpring, TXSt. Louis, MOStaten Island, NYStony Brook, NYStratford, CTStreet, MDSummerlin, NVSunrise, FLTampa, FLThe Woodlands, TXTopanga, CATroy, MITysons Corner, VAVirginia Beach, VAWashington, DCWatertown, MAWayne, NJWestbury, NYWest Hartford, CTWest Hollywood, CAWestlake Village, CAWestport, CTWestport, NYWilmington, DEWinter Park, FLWoburn, MAWoodbury, MNWoodbury, NYYonkers, NYAbu DhabiDubaiPerth WABun (65)CannockCardiffGreat YarmouthLiverpoolLondonStratfordVictoriaKuwait CityCuajimalpa, CDMXCuauhtémoc, CDMXMonterrey, N. L.Naucalpan, Méx.San Pedro Garza García, N. L.Tlalpan, CDMXTaguigJeddahRiyadhChangiKadıköy

Overall Reviews at Shake Shack

Crew Member | California | Apr 3, 2022
Great Place to work and learn about customer service, as well as fast food similarity restaurant work
Depending on where you work some locations will always be busy, others not soo much. The place I work at is busy mostly on Fridays, Saturdays, and some holidays. When kids are not in school(I.e. week breaks/summer) it will be busy almost daily until they go back to school(depending on the area). Management in some places(I worked at 2 of them) are mixed. Some do care about progress and growth of their employees...others only care about themselves, and making themselves grow by appeasing their bosses. I've worked for Shake Shack for over 2 years and still a crew person. Early into my time working(when covid started), I was getting all the help and training I needed to progress. But never was able to complete them cause many things always had to be done first before going further in my training, mostly due to covid restrictions, policy changes, and such. But after the year was over and I was at a new location(opening of new store, my current home store), I was always put on Kiosk(Cashier). This would go on for months at a time...would never get to work a different position. Would always ask when can I finish my training by doing my certifications. The answer I got was that I had to start completely over. Course I was a bit annoyed by it as all I needed to do was my certifications to become a trainer...but new location, new training...or so I thought. I always thought workplaces promoted people based on experience and work progress, and Shake Shack was like that at firs
| Houston, TX | Feb 24, 2019
Interesting job
A day at work includes working many different stations. Sometimes it will be only four people in the kitchen with you working an entire side by yourself while your managers are in the office. Most days during the period between holidays are very slow at my location. Other locations i've heard are constantly busy. When you work here you have to learn every station but, over a period of time. They do expect you to have one station perfected in a month or you are supposed to be terminated or so i have heard. But most people are good at learning a station quickly, it's not difficult but it is a lot to take in. At this location the workplace is toxic. We are supposed to be supportive and helpful of one another but most times you get an attitude and an unwillingness to help. People here act like teenagers(some are actually teens) but most are full grown adults with children and they act like they are still in high school even the managers with the exception of one manager. Management here is terrible. A certain manager will treat specific team members better then others. If you are a certain type of person they will take advantage of you. Most of the time they will make fun of you or find some way or another. One manager is the most unprofessional manager there. In fact the entire management team is mostly disorganized. They all talk about communication is key but most often then not, they are not on the same page. The managers do things differently then what the head manager e
ProsFree food up to 11.00 and after you still get a 60% discount, flexible hours, chances to move up
Consunprofessional management, toxic environment, everyone and i mean EVERYONE speaks about unprofessional things on the daily, most team members cut corners, demanding work environment
Certified Trainer | New York, NY | Jun 5, 2019
A decent first job/Good job for students
This is a good job for college students, a side job, or as a first job but DO NOT plan on staying there long term unless you want to become a general manager (there's no real security there though). The actual job isn't hard or stressful, if you have a good trainer you will be taught how to properly make burgers, fries, shakes and attend to your guest. It gets stressful when management starts hiring people just because they need more people aka hiring lazy people, people who show that they don't care about the job/helping their team members, and when your manager starts guilt tripping you for various reasons. It get's difficult once you see managers come and go as in general managers and assistant general managers leave/get fired. As times passed I've encountered managers sleeping with team members, managers "jokingly" telling their college employees to quit college to work there full time, and crude comments from them. If you choose to work at Shake Shack do not let any manager "bully" or persuade you into doing something you don't want to do. Do your job as best as you can, don't get caught up in work drama (the drama within this company is insane and I've worked at one location quit and went to another one and I seen the same drama going on just with different faces) and go home. They also treat pregnant employees TERRIBLE, I've witness 4 pregnant employees be over worked and not get frequent breaks as they are suppose to. It's insane, just get hired get promoted and go to
ProsWeekly Pay, Easily pick up hours, Can be fun
ConsStress, Extremely rude guest, overworked, Managers
Team Member | Lake Grove, NY | Oct 19, 2020
Look elsewhere
For a wage that is barely above minimum wage this job is far too stressful and not worth it in the end, unless you plan to stay and move up into management. Most team members (i.e non-management employees) at this location are students at local colleges like SBU and SCCC. Management micromanages every employee and employee morale is usually very low. Get used to be being yelled at and getting written up for minor things. I haven't gotten written up in a job until I worked here. Turnover is very high they usually have 20 to 25 team members at any given time rotated throughout the weekly schedule and only about 5 people remained from the time I was hired to when I quit. I worked here for less than a year. Corporate office tries to portray the company culture as a fun and productive workplace but in reality it is grueling and miserable. During training corporate instructs managers to say 'We take care of each other here" but there is basically nothing this company does for its employees that any other company doesn't do. Moreover, management here is very uncompassionate, in particular the AGM (at least the one when I was there in 2020), who I found to be very rude and obnoxious. Corporate policy states that employees get a 30 minute lunch break and a 15 minute paid break during double shifts but since labor laws in NY only guarantee you a 30 minute lunch break I have almost never got a 15 minute break while working a double shift. I've seen people not get a 30 minute b
Pros60% off food during days you are working
ConsManagement is awful, Low morale in most employees, A lot of stress
Team Member | Austin, TX | Dec 19, 2015
Fun workplace with an amazing team
A typical shift at Shake Shack has at least one rush that can last about an hour or so but everyone works as a team which helps make the work go by smoothly and efficiently. Most Shake Shacks tend to have lines out the door and people willing to stand in them for an hour just to have the burgers but the Shack located within The Domain of Austin doesn't ever experience that. It will always be busy though. This is a great place if you're looking to grow within a company because there's so much room for advancement and promotions. There's even chance for travel because the company is trying to spread across the country and world wide and wants to send current employees out to train and recruit new employees. within this company I've learned more about better customer service and how much customers truly mean to a company. I've learned that working as a team is extremely important when getting tasks done and how a person's attitude can affect the work environment. This is the best job I've had because of my co-workers. Shake Shack is only interested in hiring people who are hard workers and people who can get along easily with others so I've never experienced any sort of drama at the workplace. The hardest part of my job would be during those rare occasions that we get a line out the door and it lasts for over an hour because there's no time for breaks or any sort of mishap.The most enjoyable part of my job though is working with others because even though we are working it's al
Prosgreat people, multiple benefits, much room for growth and promotions
Consfight for your hours
Team Member | Long Island, NY | Feb 16, 2021
More Class than other Fast-food Restaurants out there
Overall, Shake Shack is a pretty good place to work. It is great to see a lot of young adults taking control of the stations & effectively communicating with one other to complete large volumes of orders at a go. The restaurant itself is maintained & kept clean throughout each day. The management is not always the best (depending on who is there that day), BUT one cannot complain much, for it is more thoughtful & tolerable compared to other companies & their management. The problem that has been encountered by myself & other co-workers, come to find out, is that the managers will be hiring more people, but YET, do not get rid of the few bad apples there who barely respect anybody: behavior that rules against the 49/51% worker that the company boasts to possess. To elaborate, (and to end) here is an excerpt from the Insider on the Shake Shack company. "We look for people who are warm, friendly, motivated, caring, self-aware and intellectually curious team members, or what we call "51%'ers." We use the term "51%" to describe the emotional skills needed to thrive at the job and "49%" to describe the technical skills needed for the job." Sadly, not all Shacks out there live up to such standard in regards to their employees. I have seen people leave because of it.
Pros60% employee discount on meals while ON shift, 20% discount at home Shack or any other Shack when off-duty, Management goes out of their way to celebrate employee's b-days, & sets up little events for employees during holiday seasons
ConsA few bad apples with a strong off-putting personality/behavior
Team Member | Brooklyn, NY | Feb 26, 2018
Friendly coworkers, delicious food, but management needs some work
At first, I really enjoyed my time there. They started me out on the beverage station, making drinks. I really liked working there. But then they put me on custard. In my opinion, its one of the busiest stations they have. Some days on custard were okay, not too busy, but it started to get busier and I began to struggle with the workload. I continued to struggle with it which is essentially why I was let go after 3 months. I was told it was because the managers thought I couldn't handle the workload once it got busier in the summer. In my personal opinion, once they hire people, I don't believe they give people enough of a chance. They're expectations are too high, their standards too narrow, workload too heavy depending on the location, but mine was quite busy. Another important thing I feel I should mention is once they hire someone, they give them a couple of weeks at the most before they decide to keep them or fire them. I've seen quite a few people come and go during my time there, which was only three months. The managers don't seem to value the employees the way they should. Me personally, I felt unappreciated and overworked. There are much better food establishments to work at. If that's the line of work you're interested in, then look for a different place to work, one with better management because, in the end that's what could make or break a place.
Prosemployee discount, friendly coworkers
Consfast paced, expectations way too high
Team Member | Baltimore, MD | Aug 9, 2017
not recommended!
i would not recommend this job to anyone who has other daily responsibilities to tend to. it is often busy on weekends and during the summer towards the afternoon/nighttime and that is when things get really stressful. if it is really busy, management will ask if you would like to clock in early/stay a few hours later. closers leave at ridiculous times during the summer (restaurant closes at 11 on fridays and saturdays and in some instances i've heard that closers didn't actually leave until 1am or later) always some sort of petty drama going on between employees, managers do minimal job of managing anything and always seem to disappear when you need them, employees lack professionalism and proper attitude when dealing with customers, communication is always an issue in the kitchen, employees will often be found in the back area "taking a break" *WHILE STILL ON THE CLOCK* regardless if the store is busy or empty. shake shack does offer nice benefits such as paid time off if you work there long enough and acquire enough hours, and there is plenty of opportunities for growth and higher pay, but for me it was not worth the stress. i worked there for a little over a year and i would never go back.
Prosdiscount on food, paid time off, opportunities for higher pay and promotion, good benefits
Consdrama between employees, rude customers, insufficient management, long hours, lack of communication, lots of running around and switching stations
Team Member | Del Mar, CA | Oct 7, 2019
Frustrating place to work
The number one thing I want to say about Shake Shack is how during the interview process and orientation that this place was like a divine temple of hospitality, friendliness, and good vibes. Everyone would love each other, it would a ton of fun and everything would just be swell. No. Not at all. Shake shack is really just a glorified fast food restaurant. The managers really did put on a good show during orientation, but it was mostly just a facade. The scheduling is wack, and not very accommodating. They start you with whatever they want and then you have to ask them multiple times to have them accommodate you. Most if not everyone has had a problem with one or usually more of the managers being incompetent or just not caring about the team members at all. The only time I enjoyed my time at shake shack is when I was able to talk and joke around with the other team members about how lousy the managers were or how we got screwed this time. They hire good people, and they deserve better than to slave away at a shack that doesn't really care. So there's really no difference between shake shack and any other fast food place. I think the thing that really upset the team members the most is how the management really outright lied or heavily exaggerated how "fun" and "exciting" working at shake shack would really be during the interview and orientation. Left a lot of people disappointed and frustrated. Food's good though.
Customer Service Associate / Cashier | Boca Raton, FL | Aug 13, 2020
Worst Job I have ever had
I worked for shake shack for just a few months, gave me enough time to figure out it wasn't for me, I usually worked as a cashier, and I helped close sometimes, but what really got to me is that I went to work one day expecting my usual position, but no... I was thrown in the back on dishwasher... wasn't given much instruction on what to do, so I kinda figured it out myself, I was fine for a bit but I also had no break at all working an 8 hour shift... then.. once we closed they just piled everything onto me.. and expected me to clean all of it myself while people just kept going home... my fingers were bleeding and I was in a lot of pain, but no one cared, it didn't matter, After i'd finally start clearing stuff, they'd just pile on more to the point where I had an anxiety attack and again... no one cared, instead they just laughed at me... I finally had enough and asked to go home because it was almost 2 am.. I was expected to show up the next day as well but I said nope and never went back again, Pulled a no show and now I pretend I never worked there in my entire life... save yourself before you work here, there were nice people on occasion but for the most part they didn't care about you. shake shack is a great restaurant to go to, food is great, they're very clean about everything, its just my own experience.
Pros$4 for a whole meal, free fries and drinks
Consshort breaks, management doesn't care about your mental health
Assistant General Manager | London | Oct 28, 2013
Great experience
I have joined Shake Shack UK when the company was entering the UK market. It was a great experience to start off the new business and adapt it to the UK specifics. I have learnt how to manage data on a large scale as I was responsible for making a rota for 200 team members. As a new opening we were greatly supported by US and Middle East trainers. It was a great challenge to work with management from different cultural background and adjust it to UK market's needs. As a fresh and fun company we hired mostly young team members therefore not one day was like the one before. It was a pleasure to come to work everyday knowing that the inspiring spirit will be shared between all team members. I found that the most difficult part for me was to remain professional as well as friendly within such a young team as I have not worked with such a big group. This position was challenging for me as I had few very time consuming and vital to the business responsibilities. Apart from creating a rota for the crew I was also responsible for cash handling (to adjust company procedure to the UK law requirement), HR and recruitment. It was particularly rewarding as it helped me develop myself in various aspects of running a new business. Overall I trust I made the most of my time at Shake Shack UK and that I have learnt a lot. It was a great opportunity for me as a was a part of opening team for the UK market.
Prosopportunities to develop myself
Consvery large group of employees

Questions And Answers about Shake Shack

What is the best part of working at Shake Shack?
Asked Oct 17, 2019
The best part of working at shake shack I get to inner act with guest which I love also I get to upsell the merchant products I also love my team without them there’s no me hoping one day I get to be a manager or a cross trainer
Answered Jul 2, 2022
Answered Jun 29, 2022
What is the promotion process like at Shake Shack?
Asked Apr 18, 2022
Very hard
Answered Oct 1, 2022
Answered Sep 30, 2022
How often do you get a raise at Shake Shack?
Asked Dec 17, 2020
You have to get promoted and take a test, which some Shacks aren’t very good at so good chance you’ll be Team Member for a while
Answered Sep 30, 2022
Only if the company decides to raise it for all team members. You can get incremental raises based on trainer level.
Answered Sep 20, 2022
What is a typical day like for you at Shake Shack?
Asked Aug 14, 2020
Answered Sep 29, 2022
Answered Sep 25, 2022
What questions did they ask during your interview at Shake Shack?
Asked Mar 22, 2019
availability and experience
Answered Sep 24, 2022
If a co-worker makes a mess at your station and you get in trouble for it what would you do?
Answered Sep 23, 2022